Le client n'a pas laissé de commentaire.
STEFAN M
Customer Reviews for MAKS Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Hard to understand worker. It should be the same as other locations drop the key in the drop off box. This location tried to tell us to lock it in the bed of the truck and take a picture of the mileage and gas gauge then send it to a random number. Makes no sense. There is an app for U-Haul for a reason.
FAAPO SVery important to find another location. I have requested a maintenance report on the truck I rented and have not received it yet. The truck needed further inspection to be driven safely on the road when I attempted to reach out to customer service regarding this and a couple other things I had major problems with The app and the website. several times I attempted … I'll say I was lucky to get a phone number through the app after several attempts. The server was having a difficult time logging me in it seemed as if it was switching accounts. I have Face ID active within the app and it would verify take me to the home page and log me back out. Id get past the home page and click on request a call or chat and it would freeze on the web. Thats NOT ok if someone needs roadside and cannot access that feature or any other features that U-Haul offers. Customer support isn't much support when they fail to resolve an issue I was assured would be fixed. NEVER HAD THESE ISSUES BEFORE WITH UHAUL. They definitely need to fix these problems before i rent from u-haul again
MARISSA CCustomer service was awesome! Would definitely use again and will recommend
DAVID MEmployees helped with everything by phone, fast, friendly, zero headache. Great job!
ANDRII SVery Friendly and helpful. Went out of there way to help me get a truck needed thanks so much.
HARRY SAC does not work!!!!!!!!!
DMYTRO SExcellent service!
MINDY CI rented a u-haul for 2 days with insurance and I ended up being charged for 3 days with insurance. I tried to get this resolved through the workers that work there. They didn't seem to know what they were doing. I called back and was told that it was given to a supervisor but over a week later still no credit. It's only $34 dollars but it's the principal. Also, I all of a sudden I have a fraudulent charge on my card, that came across as a little suspicious.
RYAN RN/a
MICHAEL GAll went well!
JUAN OI can't think of anything that could have been improved.
JOSEPH DIt took about 20 minutes to check in online and submitting the photos. Overall a contact less service.
Kevin DMAKS Smog was a great place to rent a U-Haul. They were so helpful and friendly. They made the whole process smooth!
WAYNE JThe lady that helped me was very personable and polite. We love this location!
REGINALD SThe customer service was great. She was very friendly and helpful. Loved this because it was only 2 miles from where we were moving from.
Sally MHave more gas in the tank
Michael AExcellent
MYUNG PThis truck was clean, but poorly taken care of. We were moving in the rain and the truck was leaking from the roof - bringing water down all over our things.
SHAWN BThey were super friendly and helpful!
Maureen MHave more selective for customer needs, more trucks and trailers options.
Roderick SThe truck on the outside had some dirt streaks and the floor had some debris but it was not filthy. The vendor is always very helpful and I enjoy renting from here on a consistent basis.
MICHAEL AThe vehicle had no gas in it when I picked it up. I made it to a gas station, but felt anxious as the fill tank light was on the entire way. No one was at the location , so I couldn't even let anyone know.
Evan HExcellent customer service, the truck was fantastic
SUSAN WWas all good
ANDREA YI didn't realize until after I left the facility that there was no lock for the roll door at the back of the truck. That meant I had to keep an eye on the truck when I had to stop for our pickups. Also, the photo online app when engaging in the morning check-in didnt work. I ended up in listing the clerk at the pick up station to go into her computer and update the information. When I return the truck later than I thought I would be it took me a half an hour before the check-in process worked. The fourth time using the app finally worked. The issue was capturing the odometer reading with the photo button; trying to answer the questions, and the 'submit' button, not working; and of course, not having a lock at the box of the truck meant I couldn't leave the handtruck, but I rented in the back of the truck. I've had to take it home and I'll bring it back later this morning to drop off at the station.
Michael ANice staff
ANNA LVery friendly staff and easy to pick and drop off the Uhaul truck!
ADRIAN RWhen I rented the truck I asked how late he was open? He replied he's leaving now. I've received nothing after I returned the truck.
Al BService was prompt. The location could use a little sprucing up, but it wasn't horrible. The staff were friendly and helpful.
Tawny WDon't make me pick up a truck 2 miles from my house, and then drive 12 miles away to pick up the auto transport
HENRY CVery efficient staff, rentals are reasonably priced, no stress atmosphere.
Mike IVery helpful and genuine people at the location.
George PQuick and smooth transaction. Thanks Yury for the great service!
CHRISTOPHER CLower the prices
Steve CGreat spot to return and the owner was very accommodating and even gave me a phone call with instructions. Parking lot is small and a bit hard to park a 20ft truck in but otherwise great experience.
Alexander SAmazing customer service. Our truck was fully explained to us. Thanks for the tips. I will rent here everytime.
Kathy SThe staff here was very nice & respectful. They made my rental hassle free & quick. I will definitely rent from this location in the future.
Joseph BThe truck did not have a padlock for the rear gate.
Sam WEast check-in and drop off. Friendly staff.
Katherine CThe process for renting after hours was cumbersome. The app kept freezing and I had to restart the process multiple times. The truck smelled like fish in the back and the knob for the passenger side window kept falling off.
Nicholle MVery quick check out and check in; very efficient and friendly staff.I highly recommend Maks.
Dar CPhenomenal customer service!
Kimberly HOwner / operator VERY helpful, patient, and attentive. EXCELLENT customer service made for an excellent customer experience. HIGHLY recommend.
Charles SToo expensive
Richard KMy experience was easy, pleasant, no complaints!
DANA MVery helpful, quick and accommodating
Katrina TThe office was closed on the weekend and the truck was not well maintained.
Robert BVery good customer service, very friendly, this makes everything super easy, especially very good communication, the rental equipment very clean and well maintained, the location very convenient, highly recommended.
jose nGreat people to do business with.
JUAN OSuch a easy process . Very convenient with all information sent directly to phone.
Jason s