Nothing great job by staff
STEVEN J
Customer Reviews for Maple Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady in the afternoon she wasn't very pleasant. The gentleman in the morning was very nice and professional.
ROSELYN SConvenient and quick pickup. Would recommend. Everything as expected.
GLORIA-ANN FThe storage area in the truck was dirty and not swept. It wasn't the biggest deal but when I was doing the self check in, I did not see a section to open the back door to take a picture. Only say it when I returned it. There was just dirt, plastic debris n pieces of fabric
mike mThe suspension wasn’t great, but ordering and return at this location was easy and quick.
KEITH BFriendly and fast
NICHOLAS OSomething garbage stinking inside the vehicle. They must not cleaned it for a long time or after recent use. The store owner also refused to reimburse me back for the excessive gas I filled in when returned.
AMARKUMAR BEverything was good
MARTIN HAll worked out well
GORDON AThe only thing is that previous renter left the van dirty with cigarette ashes and garbage. People were very helpful and accommodating!
RONALD MMy experience here was a lot better than last time when I had a dirty interior of a van to contend with people were friendly and helpful
STEPHEN PSuggest checking lights on trailers work BEFORE the customer comes to pick up.
LESLEY HGarbage and cigarette ashes in the cab of the vehicle. Whoever used it before did it take their garbage out. Empty water bottle in the passenger side pocket.
GABRIEL GA great experience from start to finish. The parking lot area for the vans is large and easy to navigate. The vehicle was exceptionally well maintained and easy to drive. The staff were most helpful. I highly recommend Maple Convenience for its service for renters.
DAVID HReally good service from the salesperson. Nice guy.
DAVID HTrailer was dirty inside.
BRADLEY DTerrible
Michael HNice and friendly staff
SCOTT BGreat uHaul experience! Will rent from here again.
John RToo expensive
AUNDRE GI've used this location a few times now and it's not as bad as some of the other locations I've used. This location is pretty average and I would recommend them. There's no frills here. I once used another location had the reservations made and went to pick up the trailer and it was out with someone else. They also didn't have another trailer there. But at maple convenience they always have the rental I booked. The only reason why I gave an average review is they could have hooked up the trailer for me as other locations have in the past. I hooked it up and they verified the connection. Anyways that's my only complaint with the store everything else has been good.
Michael BThe trailer was dirty, I recommended to store to check sometimes the trailer
DIANA GStop charging money for every kilometer, next time I'm renting a van from anyone that doesn't do that
Eduardo BThere was no lights in back parking lot for me to see how to get out. Not much room to back out between two other trucks. No windshield fluid in truck. Chocolate wrapper left in back. No assistance to go over truck. Was quick service even though he served customers in the store at the Same time
LOUISE CThe van was disgustingly dirty inside someone had used it for contracting was full of drywall residue and insulation all over the place nobody had cleaned the roof off the van and it was solid ice. I chipped off what I could and lost some on the road luckily nobody was injured. very disappointed in the condition of the van as far as the driver area and the cargo area being disgustingly dirty as all I had to move was one new couch. I will definitely think of using someone else next time I was not even offered a little rebate over $100 to do 52 km is just not worth it
STEPHEN PWe went to pick up the uhaul and was told the truck was at the back and to look for the truck number. The driveway was not plowed. We found the truck covered in snow. We went back to our vehicle and got a brush to clean off snow. We tried backing out of the driveway but kept getting stuck. We got little help from the person behind the counter. We got help from customer service on our phone. Finally a tow truck came to pull us out 2 hours later.
Will Snone
JOHN GI had to drive 40 mins each way to get a one way trailer. The app said I could pick up in town (Hamilton) - that's when I placed my reservation, customer service called days later When I arrive the 6x12 enclosed trailer was covered in snow and ice and was inaccessible. I had to hitch the trailer myself. Luckily other customers came to help me. Staff wasn't helpful or knowledgeable Pretty frustrated after 2+ hrs of my time wasted on moving day
MORITZ LOwner did not assist in preparing the trailer. Ie they did not come outside and help get the trailer unstuck from the snow/ice and did not give directions as to how to hook it or the truck.
MICHAEL REverything was great!
BRADY RLot was very crowded which made it difficult to return equipment
WILLIAM WThe cargo van i rented had NO WASHER FLUID! which meant i was driving on the 401 and 403 with a dirty windshield- with ZERO visibility i had to pull over several time to wash the driver side with snow. absolutely unacceptable. when i dropped it off i showed Anshul and the girl how dirty the windshield was, AND showed them that there was no washer fluid when i pushed the button. He said that a "supervisor checked the van" when he dropped it off- he obviously failed his job or didn't care. I put my life in UHAUL's hands, and you played with my life by not doing your jobs properly. unacceptable, unprofessional and shameful. i will be filing a report with UHAUL head office- also will be talking with my lawyer to seek legal action.
DANIEL HCost of gas should be included in mileage, or mileage shouldn't be as much. How quickly $19,98 turns into $140.
Ian PTruck was very dirty
Anmol AThe guy I deal with is always helpful when I was rent from here
JORGE CNothing, The People at this location are very friendly and helpful, I have rented from this location before and am very happy with the service and product received.
LUCIEN ETruck was not full of fuel. Very hard to fill up a tank to a specific level. Proprietor was very difficult and uncooperative. Will not rent from u haul at this location.
RONALD OThese individuals were incredibly helpful and professional.
ROBERT WFrom the minute I booked to when the vehicle towed this was the worst hiring of a vehicle experience of my life. I will be seeking legal advice.
Manny DThe location is a mess, the van had garbage inside the cab from previous renter. The back of the van had pieces of carpeting from previous renters that they at first suspected was from me. Plus it was far too expensive.
JOHN-PAUL CMy experience was horrible I ended up getting a truck to move some of my frontiers there were poop inside of the garbage
Sachet AExcellent and efficient service. Equipment was clean and in good condition.
DEREK HCargo area was not swept. Leaves, bits of cardboard and some jigsaw puzzle pieces scattered about. Truck has a very serious wheel vibration at 60-80 kmh. So bad it makes talking near impossible, and caused lower back pain. 24 moving pads were ordered, only 12 supplied. They were also covered in leaves and could stand some washing?
ROBERT EI'll be using your guy for the last 20 years I think you guys doing okay just doing the same way you're doing right now
HECTOR LThey were helpful
BRIAN KThe Uhaul "screen" seemed slow moving on to the next screen, information, questions.
KENNETH PCheck equipment, trailer did not have left signal working.
Brian CNo one came out to help us connect the trailer on the truck. That location is not helpful at all.
ayanna hrude. I got the truck with only 1/4 of a tank of fuel. unit wasn't clean. They charged me extra for fuel even though I took a picture of the gage before and after the amount looked the same. They are saying it should have been more. I went 54km topped it up with $50 I know I didn't use $50 to go 54km on at savanna van. I would not recommend this location to anyone.
RICHARD PEverything was wonderful and great friendly service at this location 👍
JACINTA DI came in a little early for my pick up time, the worker had no problem with that all, however the trailer i was there for was not there due to the customer beforehand failure to bring back to a breakdown. Even with that little hiccup the worker was friendly and we both came to an agreement about a different trailer that will accommodate what I needed for the day. The customer service was exceptional even at no fault of them for the trailer not being there but they are able to handle the problem within instant. I'll forever be a uhaul customer at this location.
BRITTNEY DThey were very helpful and kind and let me leave my car in their parking lot until I returned. Merci
CHRISTINE CSome lighting in the parking area would make it easier for those who are picking up or dropping off vehicles or trailers at night.
RICHARD Hparking lot full of pot holes.
ERIK SKing George u haul site messed up my order forced me to cancel it mean while tollgste still had my reservation .some how king George site sent me to thrm instead of my true schedule reserve place.
G-RAY LNearly every time I rent a trailer from this location, it's dirty when I pick it up. I'm sick of having to clean up another persons' mess before I can use the trailer. I brought the dirty trailer to the attention of the attendant in the store and they didn't give a damn. THe ONLY reason I continue to rent from this location is due to proximity to my home.
ROBERT LI am not really great with the Customer care and the process. it cost me around $400 as well as the staff is not friendly. I feel like UHaul a Dollar puller.
Mahesh NEverything was excellent and received friendly service 🙂
JACINTA DThe service here was quick and courteous. I appreciate the friendliness and ease of returning the truck.
CHRISTOPHER RI have a very good experience. It was fast like always. Everything went. According to plan was in good condition. The only thing is they should wash out the floor of the trailer because there was quite a bit of mud on the floor of the trailer that I rented , excellent service.
JORGE C