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STEVEN S
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Associate at front was very helpful and pleasant. He helped me hook up the trailer and gave me advice on dropping it off the next day. The trailer functioned well.
BRUCE WThis is what a U-Haul dealer should look like. It is a self storage facility and had a good inventory and staging of equipment, a customer service lobby with supplies, etc.
Eric LThere was a leak in the windshield and we had 2-3 thunderstorms with hard rain during my rental and water leaked in each time and filled the cupholders. There was also a small leak in the box of the truck and I had some wet items. It was minimal luckily.
Katrina TCustomer service is clear and excellent. Thanks Lee
LEE YInside truck filthy dirty
BYRON RSales person was very helpful
Nick ETrailer door locking bar was a bit rusty and upon our arrival in PA, we discovered quite a bit of water had gotten inside the trailer. Young man at pickup was super friendly and helpful!
Kyle WThe guys at midgard are always so helpful, welcoming, and professional! I can't recommend them enough to everyone who needs a truck!
ISIDRO MFriendly and helpful staff. Vehicle was ready to go at designated time.
Seneca WImpeccable service, welcoming, very helpful !! Thank you.
WILLIAM SIt was good but my pads and dolly were not available. That would have been fine but I would have appreciated a call or message in advance so I could have planned accordingly.
Bruce BGays at the front desk always it’s very nice ,great attitude!!
Paulo SGreat place
GARY FHave truck clean can covered in dog hair
BYRON RAlways great professional service.
Robin BThis is my 2nd time renting from this location. Customer service was great for me and for those people in front of me when I checked in. No problems at all with the equipment during the rental. Heartily recommend to anyone looking to rent trucks or trailers.
Ian MThe 5x8 trailer I was given should have been decommissioned long ago - not fit for use.
WILLIAM BExcellent staff. Wonderful customer service
Kristen SI returned after hours.
KARL BEvery staff member I've made contact with at this location were very respectful and had a good attitude. This will be the only storage/ uhaul services location I will be doing business with! Great Job!
JOSEPH RExcellent customer service
John LTruck was not very clean. Many of the boxes that sat on the floor or touched the walls of the truck had dirt or black marks on them when removed. Ramp was full of dirt.
Robin FVery good thanks
WESLEY PThe young man took care of everything.
SCOTT KKeep up the good work
JOE PI will use this location again if possible.
Bob SYou always make it easy
William WThe staff was very accommodating and helped me disconnect my Auto carrier from my motorhome because I had just recently had knee replacement surgery.. they are always extremely friendly and courteous whenever I visit this location in Bluffton.
ROBERT LOlder truck. Service light was on when rented. No issues with its performance, but it should be addressed before future use.
CRAIG WAll was in good order for this pick up. We were going to use the 24/7 app…..which does need some significant improvement. The office team was great to jump in and help us get out the door quickly. Return was a breeze.
Kevin AEasy and convenient.
MATTHEW CSet a window of pickup times rather then cancelling the rental if you aren’t there on time.
RICHARD RStaff at location were friendly & efficient. Vehicle did the job as expected. Only issue was the passenger side windscreen wiper was missing - rather surprising when a thunderstorm hit, but not a major issue.
IAN M'
GEORGE M*Corporate-Monster Storage was originally where scheduled to drop off trailer. They do NOT take back trailers only trucks. At checkout it switched our reservation without notice to a place in Savannah NOT the closest place that would accept trailers. Arrived at Monster and both myself and the employee were frustrated-apparently this happens quite frequently that they have a large sign and the employee became irritated. He told me to take it over an hour away and then finally said there was a place only two miles away called MidGard. You all need to ensure trailer reservations don't return to Monster!! Monster also close For an hour for lunch and this day they closed earlier than that so I was just lucky while I was trying to reach corporate someone drove up.
ANDREW WHorrible experience on my recent uhaul rental
Takesha HDon’t quite understand why there’s not some type of stand to put the trailer on when you disconnected from the truck how was the person supposed to do that by themselves on your 6 x 12 trailers makes no sense
Allen DGreat job
DANNY LBoth Kelly and Nikko were wonderful
GEORGE BI had requested a hand truck to use in the move, and was told it would be included. When I picked up the vehicle, I was informed that all the hand trucks had been given to other customers. It is a far more difficult thing when one has to carry every item from its location out to the vehicle - changes the entire nature of the move. The clerk explained that u-haul corporate is focused in the vehicles and does not concern itself with the ancillaries. I that is the case, stop advertising as a moving facilitator and just be a vehicle rental place.
Daniel MNo fault of the facility really…. However the rental was late and was not swept out. Caused a delay in scheduling the movers.
Tim LVery easy in n out!!! Thank You
ROBBIN WFast and easy!
Tom CEquipment was not well cared for and was dirty when picked up
KEVIN BThey were very accommodating when I needed to extend the time using the trailer by an hour or two, would recommend.
FAITH EThe gentlemen who managed our reservation did a great job getting us setup quickly with our truck rental and was very kind. It was a good rental experience.
Glenn CTruck was covered in a white powdery substance. Fuel amount was wrong need get off their asses and check the trucks
BYRON RVery helpful!!
TRENT SVery helpful staff. I was able to change pick-up dates without any problem.
DOUGLAS BService was great and quick. No need to impove
Jeremy CNothing experience was top notch
JACK D