Excellent customer service
Stephen M
Customer Reviews for Monster Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The attendant at the drop off location was excellent, he came out to greet me and followed up to inform me of several concerns with the truck. Thankfully the images I took before I left helped him identify that the truck should not have been rented to me
EVERETT CKelly is the best UHUAL Representative. Kelly is very knowledgeable and knows all of the uhual information. I specifically go to this location because I know Kelly always provides the best quality service and is always very helpful in finding the trucks we need. If Kelly wasn't at this location we wouldn't be renting at this location
ANNA JKelly is AMAZING and I go to Monster self storage for the spectacular customer service there. He is so knowledgeable about uhual and what they offer. He is the best UHUAL representative and should be promoted to a higher position because of his knowledge of uhuals guidelines and customer service. I go to this location just so I can get the wonderful service from Kelly & Richard. They are the nicest and best customer service I've ever experienced and it's every time I go. That's why I specifically go to monster self storage.
ANNA JI did not appreciate the v-mail from Wendy stating I was late returning the truck. My understanding the Truck could be returned Sunday evening and I returned it by 08:30 Sunday morning. Wendy stated I would be charged a $50 late fee.
ADAM CHad dealt with this location as well. Staff are excellent and very helpful. Would definitely recommend them.
Kenneth KKelly did great job, thanks
DOUGLAS DThe person that was assisting at the counter needs to pay more attention to the customer
BRENT LUpon returning the Uhaul truck on November 10th. I approached a gate with a keypad. I did not have an access code. I called the Monster Self Storage number and did not receive any answer. An employee of Monster Self Storage came outside and asked for my storage unit number. I informed him that I did not have a storage unit at this storage facility and was just returning the Uhaul truck. After a few minutes the Monster Self Storage employee told me to park the U haul along the street and he walked away. This was a confusing return and not customer friendly. I would appreciate a Uhaul manager or customer service employee to contact me on my listed cell phone. Merci.
Chrisopher Lgreat friendly service
GORDON MMoving blankets not included after we paid for then and the app needs work glitches we couldn't take any photos the checkin skipped around
Tyler hKelly goes above and beyond to make sure that you have what you need for your move. Very friendly and professional, will definitely be going back for any truck rental needs in the future.
MARK NI wish there was a dolly that came with it! But overall this was my first time moving alone and since i have terrible work hours this was my best option and the price was reasonable. Thank you!!
Ekaterina TIt was very nice of them to come in on a Saturday for us. The truck sounded like it was going to combust but he did the job! Thank you for such a great experience. This will be our rental place anytime we need the extra cargo hold.
SENECA WYou overbooked on Labor Day and they had no truck available even tho we reserved in Bluffton SC 6 weeks earlier. Your 800 # sucked. No help at all. Sent us to a facility that was closed and out of business. Customer service jerk hung up on my wife. Finally got a truck thru a stroke of luck but 4 hours later. Caused huge delay in our move. Will never, ever use this company again to rent a truck. Many of our neighbors told us after the fact they had horrid experiences as well. You have no business being in the logistics business!! You have no business calling your 800# folks customer service agents. A big Joke! Your own agents at the local office were very upset that they could not fill reservations your call center made!!!
BRUCE BEs primera vez que rento un vehículo y la verdad me parecio muy bueno el servicio
Cesar SThis was a disaster. See the notes on my file for details.
ANNA SFriendly and accommodating staff.
YOLANDA EGreat customer service and always a positive experience. I've rented Uhauls from this location numerous times and it's always been enjoyable.
MATTHEW VEverything went smoothly & the person that worked there was very accommodating & pleasant
Jeanie WGentleman at the center was very friendly and accommodated both a pick up and a drop off outside of regular center hours.
ROBYN DThe manager was extremely helpful and personable
will VOutside of some policy changes U-Haul could enact to be a little more customer friendly, I felt this location was very helpful and easy to navigate. However, the information about where to return the vehicle and park a large truck after hours and difficulty in locating the key dropbox are areas I think could be improved.
Gregg SThe gentleman running the location was super nice and efficient in getting me into a rental van and answering all my questions. However, the radio never worked in the van which was disappointing on an 8 hr drive. At first, the radio lit up after several tries to turn it on by pressing the on/off button, and the volume was shown as a full blast - but no sound ever came out of wherever the speakers were, which makes me think they left the speakers out when the van was built. On the long ride home, the radio never lit up again no matter how many tries and I would have liked to see the clock displayed on it as I did on the drive up to Charlotte while driving in the dark. Also, there was beach-like sand in the van's cab and even on the steering column when I picked it up along with dog hair all over the passenger seat (luckily I didn't need to sit on that seat). Otherwise, everything went as planned -- easy pick-up and drop-off after hours and check-out sent via email. I will use this rental location again as I have in the past and will recommend it to others.
Ruthann GI was charged for a dolly that I didn't recived. I communicated the situation with the lady. But there's no answer yet.
Alejandro GThis location was good. We had reserved trailer at other Bluffton location and when we showed up, was told they did not have any. Had to delay trip one day to pick up at Monster. Again, Monster was good, just disappointed in UHaul reservation experience.
Angela RExcellent service.
Ian LThe lady at the front desk was very sweet and made sure I had everything I needed.
Darene PLady at front desk was exceptionally nice and professional.
Edward FThe lady manager at 10 Coastal Dr. Bluffton SC was so helpful with our rental. Always giving me updates and helping us with our move. She made the experience very easy and couldn't have been nicer.
Thomas PI was billed for 6 days and only used the truck 4 days. Location is closed Wednesday, Saturday & Sunday. So needed to do paper work Tues. but didn't take truck til Wed. Brought it back Sat. At 4 not Mon. At 9. Debra was EXCELLENT at this location.
JIM SThe staff was excellent and very helpful.
John HThe lady behind the counter was awesome. Wish I could remember her name. Definitely will be using this location from now on for our business. Richard Byrd The Pinestraw Guys
RichARD BManage to keep good experienced teams members (Deborah) who knows how to satisfy customers (good and bad) very rare in these times
Bryan KVery friendly
Don TFast, friendly service! Will be back!
Scott TI cleaned the cabin. Could use a decent cleaning.
Jason BThe receptionist was the friendliest and kindest I have ever dealt with; she was made for customer service! Every customer that came in, she made feel special! I would use this location just because of her!
Desiree BThe truck was quite old but clean. Staff super friendly and helpful. However, I ordered blankets since I was moving furniture and they did not have the blankets. Obviously, this was a problem which I then needed to fixed in a hurry. I would have appreciated hearing about the problem in advance.
RICHARD SEverything was wonderful Debra was a delight so helpful.
Bobbie KEverything was.very satisfaction and met my needs. Debra was excellent to work with and extremely professional. I will rent again and refer others to the location. Merci!
RICHARD NYour representative Debra is the best! Best give her a raise because if you lose her your business will suffer.
CHRIS HVery professional-knowledgeable in rental and had truck pulled out and ready when I went to pick it up. The process is easy and efficient and the difference in quote due to mileage was put on my card. I've done business with them a number of times making me a satisfied customer.
Jane HThe manager was a DELIGHT! She couldn't have been more helpful or friendly. Highly recommend!!!
Karen Ggreat staff,funny and very helpful
James SWe had scheduled the truck to be picked up at location near our home. The morning of the move we received notification from U-Haul that the truck would not be available at the scheduled location and that we would have to drive 15-20 miles to another location to pick up the truck. This impacted our planned start as well as impaction our cost because we kept the labor crew for loading waiting.
Jim CThe equipment we scheduled, was defective. The rear door was jammed and the vehicle would not start. We were given a much larger 27' truck. It was difficult to manage and the gas mileage was poor and cost us more money.
Mike MVery professional, extremely helpful.
James MBoth Deborah and jesame were terrific to work with- we had changing dates for closing in our house and therefore moving; they always worked with me on scheduling.
Laura RDebra was absolutely wonderful & went out of her at to provide exceptional customer service!! In a day where customer service seems to be a thing of the past she was a jewel! You are lucky to have her!!
Victoria JKeep the young ladies at this location they are God sent to this location it was truly a pleasure working with them
SHANI GUpdate your payment system to accept most debt cards it would not accept my green dot card n it was very frustrating but once I moved the money to cash app everything went fine
Stacey AExcellent customer service
Marla DGreat Company
Richard LDeborah is awesome!!
Cheryl TVery helpful very very nice people
William UYour employee, Deborah, is exceptionally nice and helpful.
Cheryl TThe staff was very friendly and helpful.
KENNETH KGreat service.
Scott R