Customer Reviews for Nu Trendz Events LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

No one there at the hours listed. No one answered the phone calls (several). I requested in-person pick up. I had to call some customer service, download an app, then fill out all the info only for the key to not be in the right box so the code didn't work. The lady gave me a master code and I opened another box and the keys were in there. The truck had a dolly and a bunch of used blankets that I didn't order. It had ants all over the inside of the truck. Horrible experience. Never again.

Évaluation :

1

I have a pending charge from the drop off location for $44 without clarification or reason for the charge.

Évaluation :

1

Guy tried to overcharge me hoping I wouldn't notice. Picking up keys was a pain in the ass, truck smelled bad.

Évaluation :

1

We ended up paying for nearly an entire tank of gas upon pick up and then being charged $30 for fuel when we returned the truck. I would consider this stealing. It was not a seamless check in process. The man who checked us in over the phone was surprised when the lock box he had us open didn't have keys in it. He then lead us to a pair of keys that weren't right - he had the size of our rental incorrect. Once we got the correct keys, knowing we had to fill up the tank and then "leave the tank at the level we found it" was massively disappointing.

Évaluation :

1

Will try not to use again.

Évaluation :

3

We couldn't get ahold of the store manager through the phone number written on the door because no one was there and the U-HAUL app was giving us problems. We called the number that was posted on the door and didn't get any answer. The person finally texted back and was confusing in how to help us. Thankfully this person did provide a phone number eventually for us to call U-Haul and fix the problem. Overall the experience turned out okay, but it was stressful and frustrating because we needed the truck and couldn't get ahold of the representative who was supposed to help us very quickly.

Évaluation :

4

It was hard to get checked in need a better way to do this other wise it was not bad

Évaluation :

4

Perhaps have someone at the office to deal with problems. For example, the blankets were not provided. I just spoke with somebody by phone when I picked the truck up. However, the movers were great.! LessTask did a great job. Organized, courteous, and friendly. I would request Sergio and James specifically in the future.

Évaluation :

5

S.O.

Évaluation :

3

Hard to find the location.

Évaluation :

1

I rented a uhaul from this site. I told store rep that I didn't require a utilitiy dolly. He told he he would remove it from the rental. I get the bill and not only am I charged $42 for the dolly, but I'm also charged $120 for a missing utility dolly. This is unaccaptable!!!!!!

Évaluation :

5

Mobil 24/7 feature is excellent. This dealer always keep eyes on camera even after hours for dispatch and key drop off. Excellent customer service.

Évaluation :

1

Physically help the customer vice directing them on the phone to basically do everything to include opening the store.

Évaluation :

2

The store hours were not communicated in the U-Haul contract, only on the door, and they were closed by the time I arrived around 3:30 pm. Additionally, someone's phone number was posted to contact as a drop off, which I was not anticipating. The location itself was tricky to find and not well labeled. I was not able to assess the interior or the personnel due the strange business hours. For being a contracted U-Haul location, I would expect more accurate hours posted online and more clear signage to show customers where to go. Lastly, I was charged an additional $90 fee for potential damage/equipment, but no other information was provided about what had occurred. I will be following up about this fee, but no damage occurred during my use of the vehicle and if it's a matter of missing rental equipment, I already mentioned that it was not provided during the initial pick up. I am disappointed in the quality of U-Haul's services all around.

Évaluation :

2

Was told my discount would be applied at the end of my service. And then was told when I dropped off my vehicle that was not true and should have been applied at the beginning. I even specifically asked when picking up the truck. I am also thoroughly disappointed in Uhaul after I put in a service complaint and got no email or confirmation response.

Évaluation :

4

I thought the truck would have a ramp

Évaluation :

1

This was the worst experience I have had yet with U-Haul. The app didn't work. The store is abandoned looking. The business in the shopping center all advised us to go to a different location. Unfortunately, no other location had a truck at this time. Then on top of this my FREE storage was cancelled. WTH

Évaluation :

5

Just keep up the good job

Évaluation :

4

Gas smell in cabin, and after switch on AC it smells more

Évaluation :

5

I'd like to share my review of Nu-Trendz Uhaul facility 21760 Beaumeade circle unit 180 Ashburn VA 20147. My customer service representative, Imtiaz**, truly went above and beyond for me. Not only did he offer me the best price for the Uhaul rental, but he also provided exceptional service throughout. Imtiaz's dedication was evident when he set up a video camera on the key drop box, allowing me to securely return the truck after hours. His proactive approach gave me peace of mind. Despite dropping off the truck late at night, Imtiaz promptly acknowledged my effort, showing appreciation for utilizing the innovative feature. His professionalism and attentiveness were consistent from start to finish, earning him a solid 5-star rating in my book. Imtiaz's commitment to ensuring my satisfaction extended to coordinating drop-off times around my work schedule, demonstrating his willingness to go the extra mile. I am truly grateful for his hard work and dedication throughout the entire process. Thank you, Imtiaz, for providing exceptional service!

Évaluation :

4

The VA location where I pick up the truck first was decent.

Évaluation :

1

The location was not off the road. It was located in the rear of a business complex, and the office for service was not opened. When calling the office no one was there and the owner responded to my call off-site. He also responded to me from off-site when I dropped the vehicle off during normal business hours.

Évaluation :

1

I have been cheated, after getting u-haul at home, I counted the blanket, they were 6 not a dozen. I paid rent for dozen and I have been charged for lost blanket

Évaluation :

5

Friendly customer service, convenient location, easy rental and return. Je les recommande fortement. 

Évaluation :

4

Make sure vehicle seats are clean (ours had dog hair) and all items from previous customers are removed (there was a key in the cup holder). The overall experience was still good - proprietor was timely in his communication.

Évaluation :

5

The customer service was very excellent. Everything went according to plan with no issues, and that's what I like about this location.

Évaluation :

3

Vehicle engine light was on and the interior cab was filthy.

Évaluation :

3

The key to the van was not in the lockbox where it was supposed to be. There was a person inside the store doing some construction work. Unfortunately he did not speak English. We had to call the store owner to get him to authorize the worker to find and give us the key. All of the lockboxes were unlocked, open, and empty, so apparently the business does not keep the keys to any of the U-Haul vehicles in the lockboxes. That makes the self checkout process difficult.

Évaluation :

5

The staff at NuTrendz in Ashburn VA were exceptional-thorough, honest, and highly recommended for U-Haul truck rentals. The 15' truck we rented was easy to drive, though the after-hours key drop-off at the same location was a drawback. However, the Mobile pickup and drop-off option was convenient. The truck itself was in excellent condition and clean. I'll definitely recommend NuTrendz to family and friends for truck rentals at 21760 Beaumeade Circle, Unit 180, Ashburn VA 20147.

Évaluation :

2

Made an appointment for 9am pick up, but there was nobody at the location when I went to pick up the truck so I had to call them and then wait almost 20 minutes for them to come and give me the key. The truck was almost down to a 1/4 tank of gas on pick up. There was a warning light to service the Stabilitrak and the traction control. Would not use again.

Évaluation :

2

Please don't add an extra charge without explaining it to the user, and let the user select it if needed and provide a cancel option in the summary if selected by mistake. I remember not selecting CDW coverage as this move was within a mile distance. Somehow, I was charged for that coverage. This time, it is not a significant amount. I will not trust uhaul.com for any of my moves in the future. Thanks and goodbye!

Évaluation :

4

I wasn't expecting someone to talk to me through a camera that is monitoring the area. I couldn't figure out where the faint noise was coming from. It would be nice to know that is how they would be communicating with me in advance.

Évaluation :

3

No person there to help. Long wait time on the phone sorting everything out. The person was nice, but the experience was very impersonal. In the past when we had u-Haul rentals, the in-person experience was FAR superior!

Évaluation :

4

The keys were not in the box that I was instructed to open. Security had to help me after seeing I was struggling trying to open the box. It was freezing out side.

Évaluation :

1

This location intentionally charged me for equipment that I did not rent

Évaluation :

5

Everything went smoothly & quickly, and the equipment was immaculate!

Évaluation :

1

It took me 15 minutes walking in cold to find the location. The vehicle was dirty and not well maintained.

Évaluation :

2

The business isn't showing on the google maps, took me to the other side of the building. Moreover the U-Haul truck keys were in the wrong locker box and couldn't find the keys. Had to call customer service and wait for more than 30 mins to just get the keys.

Évaluation :

5

Excellent service

Évaluation :

4

The APP to pick up is a slow moving machine. Other than that..the experience was great!

Évaluation :

2

Equipment was not ready on time.

Évaluation :

4

Remote(phone) checkin and out was easy

Évaluation :

1

Multiple customer service calls were required to account for deficiencies.

Évaluation :

1

i was overcharged!!

Évaluation :

3

Owner did not answer call when I needed support. Uhaul did and I was very happy with the call center!

Évaluation :

5

Keep up the good work

Évaluation :

1

No one was at the location to assist us. The location was closed. Our key was not available in the lockbox so we had to call U-Haul. The U-Haul customer representative was extremely helpful. He called the location manager and made him meet us at the location. After watiing for over half an hour, the manager arrived, eventually gave us our truck keys, but he had to search extensively for the furniture pads we had requested. While we did eventually leave with the truck we rented, we were extremely displeased with the experience. The pickup location was disorganized and inattentive. The U-Haul phone custumer representative was professional, polite, calm, and very helpful.