Le client n'a pas laissé de commentaire.
Lindsey B
Customer Reviews for Pioneer Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Extremely helpful and nice people that run it.
Kevin AExcellent customer service!! Would definitely recommend them! Sissy was awesome!!
James CThe people were friendly and professional,but the truck front end needs alignment or something
John FUse them
Anthony TCarla was extremely helpful and pleasant. The whole process was very easy. I wish there was a daily special flat rate for local use only.
JAMIE pSissy was great. I wouldn’t change a thing
John SPioneer Storage has always treated me very well. I like dealing with everyone there
Arnold BAlways very nice and helpful.
Katina CNothing. Both Carla and Bob were very helpful and did a great job to help me get my car loaded up and me on the road!! On a 5 star, they would get a 10!
benjamin rTerrific service!
Edward ADrop off after hours was alittle strange, customer service number on the gate is no longer in order.
CHRISTOPHER RWonderful location.. awesome staff and very helpful
DANIEL SAll the people at the pickup and drop off locations were great. But the trailer has some basic design problems. No tounge jack, turn knob for tightening is poor design, very few interior floor tie down points. My contract stated I did NOT have a designated return location but corporate wanted to charge me $75 for not returning it to the location that U-Haul wanted me to that was over 20 miles away. I returned it to a local dealer that was 5 miles from my destination. The local dealer was able to get that error corrected.
JERRY MTold cashier mileage was 10 miles more on truck. She said she would change in computer but she did not. OVER CHARGED ON MILES. NOT HAPPY. NOT FAIR. STEALING MILES. CHARGING CUSTOMER HOPING THEY DONT NOTICE. MILES INCORRECT.
David KAmazing help from Sonja. Great Uhaul experience
MAXX WFriendly , helpful, understand, and when I need storage again Pioneer is it. Will recommend to friends. Merci
milread S | Expérience généraleNothing.
Ian VNothing but the former location at w Broadway sucks
Carol JSissy was great!
Melinda IVERY KNOWLEGABLE STAFF - HIGHLY RECOMMEND
JIMMY DLonger Hours
JANINE GHave not used since November
Mary HThe woman at the drop off said that she would get the equipment fixed before they rented it out again
Robert FSonja was very professional and kind. We will use this location again when we have a need.
David DSmall location but well run and very friendly and helpful.
Doyle HRe-route return trucks to the next customers desired location. Instead of having the customer change their pick-up location.
robert pThe lady was personable and friendly. She handled several customers with excellent service and professionalism.
Denise MOur personal vehicle left us stranded on July 4th with a UHaul 6x12 trailer. Was towed by AAA with the trailer to a hotel in Newport, TN. Never made it to our destination. From SC to OH. Next day July 5, we couldn't get a tow back to SC with trailer attached. This 6x12 trailer was a round trip rental. So this local U-Haul was great and friendly. They understood our stranded situation and came to the hotel and picked up the 6x12 trailer. The driver/manager was super polite. We wouldn't have gotten home that night back to SC if he relived us of the trailer. So Thank you so much Pioneer and U-Haul for helping us out. Your kindness is much appreciated by our family.
Bryce AThe staff is great. Very helpful
CORA MExcellent customer service Very helpful! Thank you
TERI RThe parking spaces where trailers were parked was flooded which made it difficult to hook it up, but we understand you can't control the weather. Sonja was very apologetic and very helpful!
Audrey MThe staff is great they try to help anyway they can.
Jessica LFill in the mud holes and af least bnb out down some gravel. Paving is expensive but the mud bog is pretty ridiculous...
Joel PAdd more rocks out back very muddy. Staff is great
rickey sIt was nasty and smelled of smoke. Where the lady told my husband to put the trailer was a mud hole. Our Jeep was a mess and my husband's shoes were terrible. I hate to think what the trailer was going to be like for the next customer.
Margaret MHave the d**n equipment at least at a nearby location even if someone has to go get it
Bill EThe yard where the trailer sits with other trailers is in need of gravel. Large pools of water to drive through to get to trailer. Otherwise good result.
Darren TSissy was great to work with. Had us in and out in no time
Brian CSissy and the rest of the staff are always willing to help anyway they can.
dester sLe service a été excellent. Just need to work on the mud in back when it rains.
meagan gSissy was excellent! Really appreciate the customer service here.
Jeff BI have used this dealer before and they are always help and easy to deal with.
William SSissy, Carla and Sonja are so helpful. Thank you for all your help.
creig pThe lady that worked there was a delight. I wish I could remember her name to include in this.
William WThe lady I picked up from was very rude. I was to pick up at 930 she didn't show up till 10 to open the business that was to open at 9. Then told me they didn't have power and she couldn't help me even though I had done the whole check in process online. I drove 2 states to pick up the truck and she tells me sje can't do anything because of no power. She finally got the truck for me but I was hassled the whole time.
Shawn NThe staff goes above and beyond to help out.
Adlicia SI would not recommend using the U-Haul app just calling and talking to a local rental. The app had me register and rent a truck that WAS NOT THERE.
Joseph SPlease see comment above.
Richarda TThe staff is always very helpful.
David PShort and sweet ,I a horrible experience before going to Newport . After trying several times, and making several phone calls to uhaul and to the owner of the rv place in Dandridge , I was still unable to access the truck. What started as a 10:00 am pick up in Dandridge turned into a 2:00 pm pick up in Newport. We were told Newport was closed and would need to go to seivervill. We found out on our own that Newport was open and had a truck. Seivervill on the other hand was open but had no truck. If I had gone to seivervill it would have cost me about $60 just to get back to the starting point. I was told that I couldn't get miles discounted even though it was no fault of mine I had to go out of my way to get a truck. I was later told that isn't true, it just takes a push of a button. I have rented several trailers from Jefferson City and haven't had any problems when dealing with a live person but your 24/7 program was horrible. I will NEVER rent or should I say attempt to rent that way again. It cost me major aggravation and 4 hours of my time. Dealing with the people that rent out the trucks and trailers has been great, dealing with uhaul,,,not so much.
DONALD KExcellent customer service. Will use this location any time I need Uhaul equipment.
MARGARET SGreat place
molly j