Excellent service and friendly people!
KAMAL N
Customer Reviews for Ravenscroft Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service! The check engine light was on, but we didn't have to go far, so I wasn't too concerned. Very friendly and gave a thorough explanation of the break down for cost.
CHELSEA LUpon pickup, truck had NO GAS, I understand this isn't a full service uhual storage place but this was the most confusing rental situation. I would like if someone could reach out to me if possible to discuss more or my experience!
Gabrielle MNot charge for an unnecessary cleaning fee
EVAN SI did not get the name of the gentleman who checked us in for our rental but he was incredibly kind and helpful! Great U-Haul experience
Diane GThis was not my original selected location, but a rep called me the day before saying the equipment I needed would not be available at my desired location, so I allowed them to change it to a location 20miles further. What option did I have if I needed the truck? Then, the pick up location could not select my original drop off location, which was less than 4 miles away from where I had to drop off the contents of the uhaul and instead selected a place that was more than 15miles away.
MANDY MI did not get the name of the gentleman who checked us in for our rental but he was incredibly kind and helpful! Great U-Haul experience
DIANE GNot charge for an unnecessary cleaning fee
EVAN SUpon pickup, truck had NO GAS, I understand this isn't a full service uhual storage place but this was the most confusing rental situation. I would like if someone could reach out to me if possible to discuss more or my experience!
GABRIELLE MRavenscroft should NOT be on the list for after hours drop off. We followed the U-Haul App instructions while dropping off after midnight. - uploaded pictures, shared location, all requests to complete the reservation. Last step putting the key in the box wasn't possible because THEY LOCK THE AFTER HOURS KEY DROP BOX INSIDE THE CLOSED STORE!! they assume you live near and told me to bring it inside the next day or I would have "big charges". I live over three hours away. Even if I lived in town I would still have to make another trip back to their store. They need to either have an accessible after hours key drop box or be removed from the list of locations for returning a U-Haul after hours.
MELODY CGreat customer service! The check engine light was on, but we didn't have to go far, so I wasn't too concerned. Very friendly and gave a thorough explanation of the break down for cost.
CHELSEA Lcheck in was a pain it took twice as long then it needed to
ANDREW SThe location and representative were great but the equipment was terrible. I would like to be contacted by support for a refund given the state of the vehicle. Most notably, it was missing the driver's side windshield wiper and it began to rain shortly after leaving the lot. This prevent me from going more than 40 mph and I could not use the freeway which led to excessive milage. In addition, the knob for the headlights was broken and non functional making it even more difficult to drive in the bad weather.
MATTHEW WGave me a U-Haul with check engine light on, the vehicle sounded like it was about to explode, parking break got stuck, when I came back inside and confronted them about the vehicle they gave me one of them was laughing and walking around giggling at me. They didn't extend my time after giving me a new truck and me having to unload and reload my stuff into the new U-Haul , and then proceeded to charge me $83 after i returned the truck and left the property, ON TOP of the $61 I originally paid.
ASHLEY VGentleman at Ravenscroft market was friendly and efficient. Pick up was easy and quick. Location was great for adding gas before driving away.
JOE FThe cashiers were not very knowledgeable and did not speak English well enough to convey info on complex issues like insurance and liability, at least not for me. When I rented the vehicle, no one looked at it with me to verify its condition. When I turned in the vehicle, no one looked at it to verify it was not damaged.
KELLY CGreat service, no notes! Will rent from here again.
Richard GThe check in process was a bit long
HECTOR NNot charge a $1 a mile or really adds up especially if I’m going 100+ miles in the same city
JON GIt was a convience store but the owner was super nic and the drop off process was super easy.
Matthew FAt the moment of picking up the truck, they want to charge me 50$ more. Finally I could take the truck for the amount I booked online. After returning the truck, when everything was ok, I received a bill with 100$. And I don't know what can I do.
Manuel RSuch a smooth process
Monica RTruck broke down. Took 2 hrs to get it fixed Ran rough shocks worn and bouncy. Frustrating experience
John CTruck dented, dirty interior, engine light on, engine very loud. Only 1/4 tank to start.
Robert RU-Haul changed our pick up location without telling us. First we went to one place and they said it was changed to a different place. We went there and they said no it's the other one down the street at a gas station. Very unprofessional of U-Haul to change it and not tell us!
Kathleen RFix your App and the information that it displays. This is 2024. There is no excuse for having a poorly written App and incorrect information. Do not advertise that the self-checkout takes about 10 minutes. My experience took 40 minutes and I had to provide information that I had already submitted twice before on previous days in order to "expedite" the checkout process. Ridiculousy poor service. Also, I was charged twice for the exact same rental charge. How does that happen?
Manuel PExcellent.
DOUGLAS CWaited a hour to check out from a contracted location at a gas station. Had my name wrong in the reservation with my reservation number, name and location and times for pick up and drop off available showing right in my end. Called U-Haul 3 times to try and get it resolved and lead to nothing but chaos. Been a U-Haul customer for a while and this was my worst experience so far and having to pay for less time made it worst and also wasting a hour of my time waiting
Anthony Ggreat service, thx.
Semih YThe gas was nearly empty and they didn’t have half of the furniture pads I ordered.
Olivia CThe process was quick and easy. That's all I want.
Virginia JI don't like that I paid full price to just take pictures of the return: I basically worked for U-Haul as I did my own checkout/ that is ridiculous. If I am paying full price then there should be some services offered. Or a discount if I'm doing it all by myself with a rude ass person at the front desk getting mad because I didn't know I had to do all this myself.
Andrea HThe problem was not with the location but with the Truck. The truck had a leak in the roof and since it was raining during the move, water got inside the truck cargo area and specifically into my mattress that it is now completed ruined. The people at the location were very helpful ad they made a note about the leak. I would like for someone in U-haul customer Service to please contact me about what can be done about the mattress.
oscar gThey didn't have the furniture dolly I had specified 2 weeks earlier when I made the reservation. They gave me an appliance dolly, which was almost useless for our needs. They also only had 6 blankets instead of the 12 we had requested. The owner did not take any accountability for the missing/incomplete items, even though I told him that I was disappointed and frustrated. The truck was clean and the rental and return process was easy. I probably won't rent from this location again, though.
Stephanie HCUSTOMER SERVICE AT THE COUNTER WAS POOR AND UNKIND. WE DID NOT FEEL WELCOMED AND THE STAFF DID NOT HELP IN THE PROCESS. WE WERE MET WITH ANNOYANCE AND FELT LIKE WE WERE A BURDEN TO THE STAFF. WOULD NOT RECOMMEND THIS LOCATION. MY INTEREST IN UTILIZING UHAUL IN THE FUTURE HAS DIMINISHED.
angga wThey helped me to return the truck. Everything was easy and smooth.
Ronald AFirst Truck was dirty but was swapped to another tuck.
Curtis BThe people I interacted with at this location were helpful and knowledgeable... Will use them again.
David LThe customer service people that helped us with our rental were absolutely wonderful and I have nothing to say other than everything was 100 % positive and will absolutely not only recommend this location to others, but do it again myself. 🙂
Celine SGive a little better explanation of the process with all the items needing uploaded
Jill SWorst customer service I have ever received.
Craig DAmical
Kam PWhen I dropped off the uhaul at the agreed upon location, there was no one there that knew what to do. The uhaul person was not present.
Chondra W