Prompt service
IDA G
Customer Reviews for Rays Auto Works LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They didn't have the dolly I paid for at the location where I rented the truck, they made go to another U-Haul location to pick it up and they didn't even put it on the contract. When I tried to return the truck I was told to return the dolly to the location I picked it up, and if I hadn't had the person who assisted me speak with customer service, he would've made me return the dolly all the way back to Winter Haven, an hour and a half away from where I was supposed to drop it off. This person also tried to charge me because the truck was "dirty," even though I told him that's exactly how it was when I received it. On top of that, he also tried to charge me for supposedly missing fuel, even after I showed him a dated photo of the gas gauge I took when I first rented the truck and he still insisted it was my fault. In conclusion, I had a very bad experience with U-Haul from the day I rented the truck to the day I returned it.
RAYNIER PHelped by connecting trailer and unhooked when returned.
CLIFFORD Tvery friendly and polite.
SCOTT Mvery nice people, great service
MICHAEL BI was over charged on a bill. (Not tooken out my account) I had to reach out multiple times to be told 2 different things. I would never rent from U-Haul again.
SHARQUESIA MI need when the customer finish used verify is duty please clean before put the back ok
ENIDE OEhh they just took the truck didn't inspect it or anything. Luckily for me I do a before and after video
DAVID SEveryone at Ray's Auto Works was very Helpful and made my trailer rental experience Great. Thank you !
BRIAN LNo only will I recommend Ray's Auto Works, LLC for U-Haul rental, I intend to use and recommend his primary business bases strictly on how he operates his rental business. He stayed passed closing to help us select a truck that would work for us and get us on the road. The truck was very clean and ready to role. Excellent job Ray.
DALE SEvery thing was great
Jeremy JExcellent service
RODOLFO LExcellent service from Michelle and Ray.
GEORGE BQuick & easy turn in.
ROGER JThe location was easy to find with plenty of room to park the truck. The drop off was fast and efficient and the staff was friendly and helpful. We had rented some moving blankets as well and they were very appreciative that we had refolded the blankets and had placed them back in the bag they were originally in. Milage and gas was quickly verified and we were on our way.
RANDY WNice to see in- person workers at location to deal with, I don't like talking to someone thru a screen like the Mulberry FL location.
DAVID SExcellent service à la clientèle
PRECIOUS BService was great. Management was friendly. Possibly consider an after hours return option?
FREDDIE CIt was fairly clean except for a very very overwhelming cigarette odor. There was anlso some trash left by previous occupants, nothing crazy just candy wrappers, but it made me feel like it hadn't been cleaned at all in between users so I wiped down everything. Also, it would have been nice if they had t given us a gas tank that was almost at only a quarter full. We had to stop and fill up very early on.
Rachel WGreat service
WILLIAM FRays the man to see for UHaul equipment. He stayed at his store after hours to wait for me to pick up a tow dolly. Made the transaction fast and easy. Friendly and professional guy to do business with. If the rating is from one to five stars, Ray gets ten! Really helped me out by staying late and letting me get done what I needed to get done. Definitely would recommend him and would do business with him in the future.
JAMES CThe young lady at the desk was very kind. I was having a bad morning. Truck didnt come w a dolly at previous location. She accomodated me with a smile and pleasant talk. She made my morning better.
Valente SI recently rented a 10' truck, but just 1 minute before my pickup time, I was told it wasn't available. I was given a larger truck, which I didn't want because it was harder to drive. The truck also had the check engine light on and was dirty inside and out. When I got my bill, I saw I was charged for insurance, even though I did not select it. I was also charged for both mileage and gas, but I thought I only had to pay for gas. I'm very disappointed with the poor communication, hidden fees, and bad service. I would like a refund for the insurance charge and mileage. Please let me know how you can help.
BRYAND PCouldn’t call after returning the vehicle after hours but was very pleased thanks again will surely use again THANKS
BESSIE CFriendly people
DAVID PI was told I had unlimited mileage and I didn’t
PAMELA DOver priced and I have a picture of the gas meter at pick up and drop off but was still charged an extra fee for gas. They literally add on charges and we were never told about the 60 dollar insurance fee
NATASHIA OVery fast and helpful
MARY MEasy pick up and drop off!
DOUGLAS RBusiness not open at time of pickup, 30 minutes late showing up. When returning the van mileage out was never checked by employee therefore when we returned it after hours could not check in as the mileage on odometer was lower than what was put on paper work. Had to return to business to complete turn in. Will not rent from them again.
OLIVER BKeep up with your trucks. Even if there's an issue with there truck they expect you to be on time and will charge extra for anything
DANGELO DVery professional and helpful..10/10
Tavius JBoth locations for pick up and return were efficient, friendly and professional, I would recommend rays auto works any time. ( they also have really cool cars in their shop 😀)
August BStaff members were very helpful and friendly.
JULISSA HNothing you guys were awesome
SHANIA HRay very professional great customer service
RAYMOND TThey did a great job. I was very satisfied with everything.
JOHN RKat was extremely helpful and helped guide us through the process with suggestions that made our move easier. She restored my faith in Uhaul after my first reservation was canceled unexpectedly from the original location I chose.
ALEXIS AKeep up the great Job 👍
JOSE I***NOT THE DEALER'S FAULT*** The review is for U-Haul and their policies being fucked up. The drop off location is closed on last day to drop off, and this is my fault somehow for it being returned on the next OPEN business day. $80 extra for it to just be sitting in my driveway. No extra miles were put on, we didn't even come close to our allotted miles. Just inconvenient to travel almost 700 miles and only being able to return the equipment on the last day, no possibility of it being returned earlier. We're given 4 days with the equipment, only 3 of them were functional days to return it. Thursday, Friday, Saturday, and a useless Sunday in which almost every single Uhaul dealer is either closer or has modified hours. The drop off location did their thing, nothing wrong there. But to give someone 3 days to load a uhaul, drive the uhaul 700 miles, and drop the uhaul is outrageous. Yes I understand there's options at certain locations to do non-contact drop off after hours but you continue to charge a fee, it just makes no sense. Once again paid $80 for what should've been the last day I had to return the equipment, 4 BUSINESS days
Jadon TGreat, very easy, very helpful, thanks Ray for your help above and neon.
MICHAEL BAfter being transferred to another place because the person did not show for 20 minutes, I than went over to this place and waited another 20 minutes because this guy was not there either. The Truck was dirty, the ac did not work on anything over 55 mph. Did not explain milage or anything, no gas in the truck. When I went to drop it off, I dropped it off with MORE in the tank than received and the guy in Tampa even confirmed himself before charging me another $29 for 4 gallons.
AYLA RNeed more locations like this as equipment available.
CHRISTOPHER HEasy driving ( unbelievable because I never drove a big truck like that)
ROBIN BUhaul is just too expensive compared to budget and enterprise.
Briana Rna
Matthew HThis was the worst experience I've ever had and the thickness definitely not clean. The air shut off and on, smelt of "weed" and really dirty. The location had terrible customer service and will not recommend this location to anyone
Patricia SThe orginal drop off location that was made through Uhaul hasn't been a Uhaul location for months. It needs to be removed from your website!!!!! This was an inconvience having to find a new location to drop off to. Rays was vey accomodating with this.
MATTHEW JIt was very pleasant, the process of quik pick up and drop off.
ANIBAL FKat was awesome, friendly and knowledgeable
James EPaid extra to have trailer hooked up and nobody was there when I arrived. Had to wait about 20 minutes for someone to come. Instead of doing the hook up all he did was tell me how to do it.
Michael BFirst location I was directed to was not able to detach the trailer.
ERIK JRay was very professional and assisted with most of my needs. (He wouldn't move my stuff for me!) Great people, but hope I don't have to move again. But if I do, I know where I'm going!
eric mThey were helpful and responsive. Equipment was in good shape.very easy transaction.
Daniel LNothing!...
gerald jNothing it was very convenient to my moving, Thank You very much!
Timothy HAucun
Jessie KEverything Good Location Attention vehicle. Everything Good
sarah d