We were set up for this location to drop off as it had 24/7 drop off. It was not due back until 8:30am on Tuesday, but we were finished with it by 730pm Monday night. When we arrived, the gate was locked and you could not access the lot. However, there was a drop box for the key on the fence. The only location to park it would have been across the street on a lot not owned/leased by Rays Auto Works. We did not feel safe doing that overnight, so we had to drive it back home. We ended up having to add more gas the next morning because of this, but thankfully we were still right at our allotted mileage. When we arrived back at 8am, the same scenario as the night before. We ended up doing the self checkout and parking it across the street in the hopes that it would be picked up by Rays Auto when they opened at 9am. This location should NOT be allowed to have 24/7 customer return if the property cannot be accessed after hours.
heather R.
Rays Auto Works LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Winter Haven, FL 33880
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Vos précieux commentaires nous aideront à mieux vous servir.
They forgot to but bedboard back together & I am disabled :((
Herbert U.Continue to provide out standing service as always.
christal W.When I received the U-Haul, the fuel tank was almost empty. I think the trucks should be checked more thoroughly before they are rented out to customers.
Karen B.The Customer Service was amazing! I had a very nice experience! Very clean vehicles as well!
Jessica Z.