Didn't have 4 to 7 electrical adapters in stock at pick up time. Office was closed during open hours (1:30pm, Wed) when I came to confirm they had my return correctly in the system.
Craig T
Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent service à la clientèle. Truck had no mechanical problems but the cab needed cleaning, especially in the footwells. The appearance did not limit the use of the truck for the rented purpose.
Timothy BCustomer service was poor and lacked any instruction. I had to prompt to get basic information. There was pet hair all over the seats.
Karyn ALet the customer know a phone is needed to conplete the rental process at time of reserving the vehicle
Mark EInside of unit was slightly dirty.
Gregg BVery good service and people behind the desk ar very nice and friendly
Wael AThe trailer I was assigned was not in the yard - the yard help person was AWESOME at helping me quickly address. My larger issue was not with this pickup location itself, but with U-Haul reservation process. I booked and confirmed my trailer in Calgary, and two days prior to pick up was advised I had to go to Red Deer (over an hour and 125 km north) to get my trailer, on my OWN TIME and GAS / wear and tear costs. Unacceptable given a reservation had been confirmed much earlier.
KEVYN MI booked for 6 hours as of noon. Your shop called and said to push it until 130 because of there lunch that starts at noon. I dropped the keys back at the shop for 530, they were closed and I was billed and additional 20 bucks for being late. When I was 2 hours early. Brutal and ridiculous
Thomas GI picked up February 26 morning and I returned February 28 afternoon they charged me 3 days Is this right ??
Rustan DWell it was like dealing with a used car salesman with both locations red deer and Revelstoke and was over $260 + cost more the renting it from fort mc Murray which is 6hrs more plus kms rough 560 kms
Llewlyn CNo comment you have an excellent service.
Rowena Gthe guys are great, treat their equipment respectfully and they're wonderful
Kimberley RFriendly and easy to deal with.
Jesusa Tmore up front about charges.
Teresa SThe staff at this location were friendly and helpful. The trailer that I rented was clean on the interior however it was not clean on the exterior. I booked a week in advance so there was more than sufficient time to get the unit ready. Also I didn't realize that I needed to have a 4 pin to 7 pin adapter. I was willing to buy one but was told that they only accepted cash. I should have been able to add it to my existing order rather than having to leave and come back, I found this somewhat frustrating. Aside from that my overall experience at U-Haul was great.
Travis GThe lady we dealt with was really great, she was super nice, easy to deal with, but dropping off the trailer could’ve been much easier.
Connor AAlways fast, efficient, friendly service.
Tyrel MThe guy behind the counter was super firendly and kind .. very supportive and understanding
Damian GLocation was unable to issue a receipt at time of drop off. Equipment was quite expensive for what is offered.
Janice MNo crank on trailer had to load it ourselves and hurt my back. Those trailers should have cranks on them.
Lee VI rented the car hauler and the trailer was a bit dirty. The ratchet straps for the front tires were rusted rather bad and were a bit of a bear to get the strap out of. Probably just need a spray with penetraiting oil.
Allan BI booked the Van for a 6:30 pm pick up. The booking email went through confirming that time slot. I show up that day and find out the store closed at 4:30 pm and my ordered was changed to a 4:15 pm pick up with NO call to let me know. I did receive a text link that had the changed time but I always open that link when I arrive at the location prior to getting my rental, not expecting a time change I had no reason to assume there would be any issues. I was able to reschedule the van for the following morning, but due to that delay my family was not able to help me move and I had to do so myself. Very upsetting.
Tyler MTruck was covered in snow and the drivers door was missed aligned so there was a terrible wind noise driving on the highway!!! Couldn't even hear the radio !!! So annoying driving it for 2 hours
Jon Hveary Saturn people not so friendly was going to rip me off till I asked about the 300 was just going to let me walk out
Kelly LStaff were very good friendly and very unhelpful. Would not recommend this location at all. There's a lot of other places in red deer and would recommend going to any other one but this location.
Christopher STerrible customer service. Very disappointing, I won't be back.
Neil SPlease- if the new online return app does not apply to your location- MENTION that to your customers when giving drop-off instructions! It is very disconcerting and time consuming to be contacted otherwise!
Melodie RThe staff are very helpful with excellent customer service.
STARLEIGH TEverything was great. Excellent customer service!
Glen TMy truck had a brake light, but was told by front counter person at pickup that they knew about it and was going in for service next week. Was a bit alarming so I would have appreciated knowing that before I was ready to drive away. Otherwise everything went smoothly. Found the gas gauge thing a bit tricky to understand so hopefully we filled it properly, so we don't get charged extra.
Angela HGreat service.
Devone SThe car hauler trailer had not been washed
Ried PThe staff is kind friendly, knowledgeable. Showing how to chain my trailer properly. Very helpful. Thank you.
Timothy LParking should be identified when booking,the uhaul, it is in a shared business area
Dennis DEverything went super smoothly, Rob was friendly & easy to deal with.
Michelle BTrailer was very dirty had broken wires. I picked up 20 mins early and was charged another 24 hours. I had rented moving blankets and two furniture dollies. I was informed they didn't have any blankets and assumed the dollies would be in the trailer. They were not, yet I was still initially charged for both for two days. I had to call U-Haul directly to get that money refunded and had to go to Princess Auto and buy my own. Overall not a great experience!!
Darla KUpon entering the back of the uhaul , it smelled terrible! Very much like rotten meat. Upon inspection the attic space was covered in what I can only describe as have dried garbage bile. I took a mop with vinegar water and cleaned it the best I could, though the smell somewhat persisted.. I would definitely recommend a better clean out before renting out. My concerns were 1) that my stuff going in would take on the smell.. 2) that I would be charged for cleaning something that I did not cause. Thankfully I was not.
Amy TTerrible Service and Rude Staff at Riverside.
Dean HWe received no help with the trailer, the tire pressure was low, the trailers were covered in snow and mud, the hitch wasn't even propped up, it was just sitting on the ground.
Darian NDropped after hours so did not know interact with staff at this location
Amy TTruck was very clean and well maintained except for the tires lol
Sherry DNothing The crew at riverside were very helpful and friendly. Best service yet at uhaul
Derek FWell done!
Maksym NWhen I phoned your 1-800 number for a quote for a car trailer , I was told a price of $ 168.oo plus tax , I was charged $ 243.oo plus tax . with a total of $ 255.i5 , not even close to the $ 168 + tax I was quoted . For what ever reason the price is $ 255,15 it was not made clear !! . My wife and I have our home for sale and will be moving our selves , this sort of inaccurate quotes will be unacceptable . Thank you .
Ross YThe floor in the body was quite dirty!
Oleksandr SThe trailer was very dirty. It really doesn't matter to me the cleanliness. I returned the trailer the same way.
Michael OClean the equipment
Edward PThe unit did not have any windshield washer fluid at at all, did not know this until we needed it, a little scary at the moment.
Annamarie PClear the Snow off the windshield for the Customer would be a nice touch.
Damian MThe staff here are awesome and very accommodating
Diane HAmazing customer service as Always . Super affordable and really flexible with times !
Gabrielle BEverything is good.
Edilberto JMake drop off/pick locations the same Have U-haul location employees, more training, so we do not have to call the 1-800 #
Christine FI will come back.
Brian CWas not clean on the exterior. Inside was fine But put a damn jack on the hitch so you don't get a hernia hooking up
Guy DThe location was 40 minutes late opening up. There were 5 people (including a group of 5 noisy, young people) waiting with appointments to pick up vehicles. The agent signed 3 people up ALL AT ONCE, and did NOT explain that there would be mileage fee for the truck rental. Due to the wait to pick up the truck, I was late for my appointment, and the rental terms were not reviewed with me. I am disabled, and walk with a cane, and next they sent me to the far side of the parking lot to find the assigned truck. The windows were completely frosted and had not been cleared. I ran the truck to clear the window frost, then a man came and told me they had given me the wrong truck. I then had to walk across the parking area to another truck, through a pile of snow to get into the truck, and again which truck completely had windows all frosted. This now delayed my truck pick-up over an hour. The truck's back tires were not inflated properly and I had to stop after starting on my trip, and check and inflate the tires twice during its use. I have been a customer of Uhaul for many years and have never had such bad service. I want a refund of at least the mileage charges of $443.70. I have witnesses to these comments. Rochelle Callaway
Rochelle C