It wasn't the front desk person's fault but the computer system and its backup was down. It took me 40 min to get the keys.
Angela S
Customer Reviews for Red Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I have been charged for $15 coverage without even telling me.. I have raised a dispute to get that reverted... So far no one called, Expecting it by tomorrow..
HITANK GThe instructions for dropping keys wasn't as clear. Didn't get receipt. Amanda lady who was supposed to help me with uhaul drop off wasn't helpful and didn't help to the best of her ability. Kept ignoring me and focused her attention on other things.
DAVID SThe vehicle was not really clean.
Han RI usually go to uhaul near my home in Sammamish. The service and location is top notch. Further, I have never rented a uhaul for 4 hours and paid 80! The most I've been charged for a uhaul is 49.00. I was charged double at Redmond! I will not use your uhaul again, nor will I recommend anyone go there.
SHAKUR ROffice manager was great. Very helpful.
David HNothing to improve. Jared was awesome! He was so helpful!
BENJAMIN M-Very friendly staff -Easy to set up online and show up on the day with minimal paperwork. -Truck worked well and was in great condition
JOSHUA HThe location and personnel are great but the vehicle itself needs to be retired. It was dirty inside and out. The interior of the truck was full of dirt. Over 175k miles. It needs to be retired.
Ken CFriendly and easy transaction
DORI RMake sure your van is washed and clean. It pisses me off I had to clean the van before I used it and the message of Low Tire Pressure came on when I picked up the van - I mean really!!!
Douglas DVery efficient and convenient. Windshield not clean on van.
MICHAEL BRenting from this location was a great experience! Uhaul was in good shape and the person at the counter was extremely friendly. Would use again if needing a Van or a Truck.
Shawn IRedWay Self Storage has the best service; they're clean and punctual.
THOMAS GStaff is great and equipment worked well, office experience was smooth and easy. However, the windshield was extremely dirty, covered with some kind of droppings. It didn't have a huge impact on visibility, but it would have been better if the windshield was clean.
David BThis is my third time using U-Haul at three different locations, and it has been the worst experience. There was a fee not mentioned on the website and not charged at the other locations. Additionally, they charge for two days of service for a late return.
Annie GRick did a good job for us....thanks!
Lester TWe have rented from this location several times and have always had a good experience - the requested truck/van is there, and the check-in and check-out process has been quick and easy.
MICHAEL MThe service is not good and I got charged 15 dollar Safe Move coverage which I have declined
Haoxin WKind, friendly service and easy after-hours return. Via the app.
Kim GRick, who helped me out today was kind and courteous. He made the whole experience of moving much easier.
Sean MOn one way to Clinton Wa. Make the drop off station clear. Very confusing.
Terry CThere was some trash in the vehicle, specifically, the receipts from a previous renter. Otherwise, it was reasonably clean.
rick hcouldn't be easier, great service
Chris BGreat guy at the counter. Very friendly and well natured.
Parshwa S0 improvements necessary. The place was clean, the customer service was spectacular, and the trucks and the equipment were well maintained and meets standards. I will use their services in the future.
Mitsuhiro KThere was food left in the vehicle in the driver's area. And I made sure that I went in. Not only cleaned it up but I. Also cleaned up the back of the track after I finished using it. So the next person would have a clean truck to use
Debra HThe phone system makes it impossible to reach someone at the actual rental location. When I called during the week, I was routed to some central location. When I needed to speak to someone after dropping off the van after hours, the voice mail system said I could opt to receive a call back within 2-3 minutes. An automated call did come in a few minutes later, but when I pressed 1 to speak to a representative, it hung up on me. That happened two more times before I finally said STOP in the text chain
Cynthia COverall great customer service, ease of reservation on site & competitive price.
Todd BThe truck had a lot of visible damage to both sides and the top of the cab. When we initially opened the cargo hatch there was standing water in the front left corner, which they did get a mop and clean. It appeared, however, that there were several roof leaks as there was more water when we arrived to the first location and more when we arrived to the second so my stuff was wet. When I turned the truck on, the check engine light was on. Employee stated it was fine, when I asked if he knew why the light was on he simply said no and stared at me. Refused to update me to another truck and told me to call Uhaul if the light became a problem. Truck made a clanging noise when driven but did not overheat or break down.
KELLY NVehicle was not clean on the inside and the cargo area had not been swept. In addition, U-haul equipment (dolly and blanket) from previous rental were still in the cargo area.
Henry BRadio did not work in truck
Andrew SNothing, excellent customer service
Zulima SPhil during check in and check out was amazing and so helpful! Big thanks :)
Beril ONothing. Friendly and helpful guy at this location.
Neil EThe windshield really could use a wipe-down.
David ZThe app for checking in the truck after hours sucks. It took 15 minutes to download and then 39 minutes to work thru all the requested information. At the end, I'm not sure if I completely checked out or not, did not get a receipt and can find no record of the rental in the app.
Jeff sFriendly office manager, great service
David EPerfect.
Richard WThe assistant was friendly and helpful. My only small comment is that when I inspected the van I noticed a warning on the instrument panel about a tire sensor fault. I had to go back to the office to ask about this and was told it was awaiting repair. It would have been nice to have been told that before I inspected the van. No big issue, just would have been nice to know before taking the van.
Michael JBoth the staffs were very humble, friendly and helpful
SABARINATH VCheck oil change light was on when I picked up the van. The team that runs this site are professional, nice and have a clean store.
Carin SGreat Customer service the staff was very friendly and helpful they made it super easy to check in and out Definitely one of the best locations around Kirkland. And Redmond
Stefania RLoved the gal at front desk - super nice and helpful !
Alice OThis is the best customer service I've ever received at UHaul. The person who helped me was so friendly, professional and efficient. I'd recommend this location to anyone. Merci.
SUSAN LVan was not clean inside or out. Dirtiest windshield I have ever seen. We returned it far cleaner than we got it. Counter person offered to sweep it for us but couldn't do anything else because it isn't a full service location. I suggest uhaul indicate this when making the online reservation.
Tom LGreat service. Very helpful and used the modern tech effectively. First time in 5 rentals that the pickup location did not change at the last minute.
Ralph KNothing to improve. Jess was so pleasant and helpful to work with. She was outstanding.
David D