Customer Reviews for Rieke Business Group LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

I dropped off the truck after hours. Suggestion.... the name of the business was a little misleading. Rieke Business Group was not visible. i only saw the Uhaul sign in the window.

Évaluation :

2

Basically this is a backend of a public parking lot about 100 yards from a small automotive shop. There are no dedicated UHaul reps at this location. If you don't mind waiting or unhooking the trailer yourself, it's fine.

Évaluation :

3

The location if very hard to find.

Évaluation :

3

We did weekend drop off in parking lot. Using the app went smooth.

Évaluation :

3

Picked up the truck with ~1/4 or less of gas, then I filled up too much gas. I find it a better customer experience to receive 3/4-full so I can use it and refill and not be paying $90 of fuel when I should have only put in $35 to return back on 1/4. So spent more money than I wanted.

Évaluation :

2

Rental facility reeked of smoke.

Évaluation :

2

The man was very unhelpful

Évaluation :

5

Received text after picking up trailer that the original drop off location in Franklin, NC was no longer accepting returns. Had to drive an extra 45 minutes each way to Bryson City to drop off trailer. There should be a discount for such an inconvenience.

Évaluation :

4

Send me an email with check in link in it. Had to hunt around on website how to return trailer. Also have an option that doesn't assume you completed it all digitally or have a smart phone

Évaluation :

3

No ramp for uhall - isn’t this standard?

Évaluation :

2

Customer service was very rude. Store was closed at 5pm when store hours on the door reads closed at 5:30. Advertised equipment was not available and needed. Return on the uhaul account didn't work. Charged double the charges

Évaluation :

3

Keep more cash on hand for deposit refund!

Évaluation :

3

Felt a bit insecure during after hours.

Évaluation :

5

Good experiace

Évaluation :

5

Fast pickup and drop off

Évaluation :

3

I paid for the dolly but it was not provided and the store was not open, so I was unable to get what I paid for. Sure does make it hard to move without the proper, promised equipment. The truck itself was in decent condition and we had no issues with it.

Évaluation :

1

trying to get the truck was a nightmare. An hour on the phone to get the truck then another 45 min. to check it in. This was the worst time trying to rent a truck. Not to mention paying men to sit around while I try to get truck. Would never recommend to anyone to use the app.

Évaluation :

3

We brought back before our pickup time and we were charged before drop off.

Évaluation :

5

Excellent customer service; expedient transaction throughout the entire process from arrival and checking in to return and checking out.

Évaluation :

5

Everything was wonderful!!! Thanks again!!!

Évaluation :

5

quick and easy, lots of room to pick up and drop off equipment

Évaluation :

5

very helpful

Évaluation :

4

Checking in on the App was a nightmare. Pickup was a breeze. Checking in took an hour. Pictures took forever to load only to be told by the App to re-submit...