Always great service,and knowledgeable staff! Merci
ROBERT B
Customer Reviews for Riverside Sporting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
Julian ONothing the experience was great, the guy at the location was helpful and polite will use again when needed.
Andrew SThis place is amazing! They are quick, responsive, and easy to work with.
JACKIE SThe suspension system was terrible. Whether full or empty, the ride was very bad.
JOHN MLove this place! Always easy and dependable!! Hopefully it’s my last move though 😉
karen PDon’t still money from customers and do fraud I will be submit a claim with my credit card
EDWIN TI like the location (not on a busy street). Le service à la clientèle était génial.
Stephanie AI was not informed on what to do with the key if it was dropped off after hours and had to drive back to location to drop off key in correct place
WENDY CHe just looked at me like I was stupid and told me I was good to go no I'm sorry no well that's how it is I mean only 28 ft trucks or whatever have ramps and all this and that cuz I had to lift off my chest freezer by myself without using the dolly that I paid for so now I got a great go to the hospital because I'm in pain because I'm a heart patient so he just looked at me like I was crazy
SHELLY HStunk of cigarette smoke and had a burn hole in the driver's seat
DAVID AQuick & good service
Ronald RKeep giving great customers care!
FREDERICK PWill only use this location going forward assuming feasibility based on current location
AMBER JI put 7 miles on the truck. I replaced 1 gallon of gas. I have the receipt. The person at Riverside Sporting Goods (Tanner) said that he had personally checked the gauge the night before and it was full when I left. So, he charged my credit card for 3 additional gallons of gas. I turned him into the Indiana Consumer Protection Division. How can 7 miles result in 4 gallons of gas? It can't. I have the receipt. 9 months ago, he pulled the same stunt. He told me the truck had 3/8 of a tank. As soon as I got out of the parking lot, a beeping started and the light said "4 miles until empty." So, I put 20 dollars in it at the nearest station. When I told him, he just shrugged his shoulders. It's a scam. Just say there's more gas than the actual, and profit on every gallon of gas you charge for. I also turned it into the Indiana Attorney Generals Office. They adivised me to sue. Once they have enough complaints for a larger amount, they will take action. Beginning Monday, I will more time to begin posting on Change.org/ BBB/ Yahoo Reviews/ etc. and also file a case. I was given a number to call to speak to someone about beginning a class action suit. I don't care about that. I want my 12 dollars and change that the thief stole from me. Sincerely, Randy Rolph
Randy RWe rented a 26ft. truck and a car trailer. The truck smelled so strong of cigarettes! It took 1/2 day to air it out slightly. Our only complaint.
RUBEN CPrompt friendly service.
RHONDA BNothing. The drop off of the equipment was great. Thank you to Tanner who was amazing!
GARY TRiverside Sporting was awesome, he had a couple sporting good customers. When I walked in he acknowledged me asked what I needed. It's Labor Day he asked his customers if there was anything else they wanted or needed help with, they said no then he came right over and rented me the trailer. He was so good to work with I tipped him $50. Now the first place I tried to rent from that morning T&T in south Marion IN is an ass, when I arrived about 10am his doors were up there were people working inside. I stood in the front waiting/office area 10-15min nobody came forward so I walked out into shop to gentlemen to my left working on a truck I spoke asking about renting a trailer one man walked off the second said they were busy weren't open couldn't rent me a trailer. come back tomorrow!! That didn't fit my time schedule as I had to pickup equipment at 1pm that day and travel to High Point NC to drop off and pickup different equipment there and take to OKC. I pray someone tells that man at TNT that he missed that $50 tip!!
DAVID GS.O.
JASON DMore gas in the tank please
DANIELLE DNo comments no problems
DEBRA SMirrors are difficult. Some form of gps or screen.
scott o3434 U-Haul I had. I needed road side assistance because of the gear shift came loose. But other than that it was fine.
AUSTIN BRental unit was marked as in perfect condition but when I arrived for pick up there was a large hole in the driver side fender. I reported it immediately on the check-in checklist. But people who borrow need to be honest and u-haul needs to have someone who inspects their products regularly when they have a partnered company who has these on site. Not very good business and leasing ethics.
ADAM RThis place was selected for me after I already selected a drop off place. There is a detour/construction right next to it. The GPS said it was 6,3 miles away and the construction signs said the road was closed in 6,2 miles away so I figured I had to take a detour since my GPS also said I needed to. Miles and time kept getting added which made me late for the drop off. I had calculated in 211 miles and only used 187. It was a Sunday so the place was closed and I had to do everything over the phone which was a hassle as I had little to no phone signal. I had my pick up time AND location changed on me, per U-Haul; I had my drop off location changed on me, per U-Haul request. Everyone knows moving is stressful especially on a tight budget, with kids and being a move out of state.
Taylor KU-Haul was late, didn't get a discount or anything even though the website says $50 guaranteed if the U-Haul is late. Very rude customer services.
JOSEPH SThe guy at riverside was very nice. Hooked up our trailer and we were on our way. Very quick and easy service. Would definitely rent from riverside again.
SHELLY REasy, fast service. No complaints
Abigail JVery efficient process both check out and check in! Pleased with my experience :)
JOHN WThough there was a "no smoking" sticker in the cab, someone had obviously been smoking in the cab. I am super sensitive to smoke. I do know the truck I used was a drop off from out-of-town that arrived shortly before I picked it up, so it didn't have the chance to air out. So fault of the customer before me (shame on them). Also--need for more cargo vans in this area. The guys at Riverside were very helpful, answered my many questions & reassured me that I could safely handle the small truck. But I really prefer a cargo van. Merci.
MELANIE SThe right side amber light was out.
Mark SWe placed our reservation in advance for a trailer and cart/moving dolly. When we arrived the morning of pickup, there was no moving cart. Luckily, we knew someone who had one to lend to us, or we would have been stuck without one which was necessary for our moving task. We should have been alerted before pickup that a cart was not available, or this location should have tracked one down and had one available. Because of this, I may recommend your service to a friend but with hesistation.
Dale SHave the vehicle reserved on site. Twice I have reserved a cargo van and been given a box truck. It got the job done, but wasn't what I wanted. That being said, the person who was working was very nice, helpful, & had a good knowledge of the process. He's one of the reasons I would rent from there again.
Kathy BThe truck was not in good condition. To drive straight, you had to have the steaming wheel a quarter turn to the left. The truck smelled like weed.
Joseph KNothing, they were prompt, courteous and answered all my questions.
Robert BVery friendly, easy process.
Joel Gthe alignment on this truck was so bad I could hardly drive it .....
Wintrt Cgood people
Dewey GMy cargo trailer was missing one cargo tie down ring. Caused problem tying down my motorcycle.
Stephen DThe worker was extremely helpful and the service was quick. He took care of all the paperwork, the hooking up of the equipment, and the making sure everything was clean and working. It was a great experience.
Jeff NVery easy to reserve. The pick up person at counter was very nice. The drop off did not take long at all and they were very professional.
PAUL DThe people at this location was very nice. Not all our experience with you and facilities have been so pleasant but we are very happy with this location. We'll recommend to friends and family.
Diana SI got charges 54 bucks for 4 hours of rental service I turned it in after a hour and still got charged 54 bucks
Jesus OThe vehicle was loud, cab doors didn't seal well so the wind noise was insanely loud, had a terrible exhaust leak, struggled to do highway speeds. Plus there was a small hole in the box so a little water came in. Why uhual rented me a truck with 199k miles is crazy. The location I got it from was amazing thou.
Casey RGreat people very friendly and i would recommend them forsure
TRAVIS KStop charging a 10 dollar fee for using credit card. I will no longer use a card just have to use cash or just find different truck provider.
Jason MThe exact same thing that happened today. You were very customer friendly and a great help towards my questions. Thank you very much
Larry FNothing! Great!
Robert BGreat!
Robert BMake sure truck has full tank of fuel and make sure it is clean prior to use. It was filthy in the bed and had to be cleaned prior to use. That is unacceptable. I have rented many times before and have not had this experience prior times. Very disappointing.
KRISTINA B