The office wasn't open so we didn't actually work with anyone there, but all of the language in the signage was friendly and helpful. This, by far, has been our most favorite location. Easy to get in and out of, plentiful parking area, clean and absolutely adorable.
THERESA G
Customer Reviews for Rooms By The Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Host agents were extremely knowledgeable and helpful with our rental. I will use this location from now on for my rental needs.
ADAM MThe people that own this location are very friendly and helpful. We rented a car hauler for a day to pick up my daughter's POS Audi from the dealership. I recently also had hand surgery and the gentleman hooked everything up. Was great helping me back up and load. And when I returned the trailer he also guided me back in. I I need to rent anything from U-Haul it will be through them.
JEANETTE LAfter hours dropoff went well. Spoke with no one.
DANIEL HOwners were great, so helpful. Overall a very positive experience!
KELLEY JSuper location, very helpful and easy drop off.
Mark TCouple running the place were excellent. Everything went smoothly.
DAVID BThe female owner was rude and snarky. The travailed had missing safety chains,
Heather REasy to drop off. Well done.
PAUL TGreat service.
JULIE GHave requested items in the truck. There were no furniture covers that were requested. Have the gas tank full not at <1/4 take.
Serge BLower prices
KALEB IBroken glass and charcoal grill all over floor, took a 1/2 to make sure glass was cleaned up.
WILLIAM BAnother easy rental
JAMES PS.O.
ROD RVery satisfied!
Kenneth CHave a dolly in the truck when you request one at the reservation to hold the truck.
Robert FVery friendly, great customer service!
KATELYNN MGentleman was very friendly and helpful.
GEORGE ENothing at this particular location, Karen was outstanding service was excellent ! Thanks again made my day.
DAVID CIt was very easy to drop off and leave the key in the drop box
James BI found the place of business to be very welcoming and smelled great! The young lady that took care of us was very friendly and helpful. I will definitely do business with this establishment again.
DEAN LGreat people to rent from. Very easy and personable.
EDWARD MVery nice place
Chrid Pexcellent service by karyn and steve
jeffrey wPersonnel are friendly and informative. Very good experience with renting Uhaul at this location. Equipment seems well maintained, clean, and ready when requested. II recommend this location.
Betty TThe staff was great. Only improvement I can think of was, the inside windows could have been cleaned better. Otherwise experience was great. Already reserved a truck again!
Betty TYou guys are awesome keep it up.. 😊
David mFast and easy Great people
Bryan WThey were very nice and helpful
RICHARD KThey were kind, professional and flexible!
Theresa ONothing.
Walter DVery friendly staff processed my drop off as soon as I brought the truck in.
John Yvery nice workers
earl aU are an excellent uhaul place would not go no where else the other uhaul places have rude people and there customer service is rotten would only send people to u. Thank u for all u did for me .
Ronni MNothing! Steve was very helpful and kind, he gave us all the time we needed to get the right equipment!, very Pleasant!. He was awesome at guiding us and getting all that we need to have a safe trip home with all the right equipment!! Thank you Steve!
Yvette MNothing at all wrong with this location the owner was very friendly and helpful my problem is with u haul itself charged me $620 to rent the dolly I told them I only needed it for a 2 day rental I had to rent for 4 days which is ridiculous as I returned it the very next day at the end of my destination I feel that u haul takes advantage of the situations I mean I could have bought a dolly for $1100 I will probably never do business with u haul ever again bc of this higher rental I own my own business and I rent a lot from them of course not always in my name most of the time it has been in my employees names as they are the ones usually driving the rental equipment
Dusty BGreat service and the person there was so friendly and helpful 💯 satisfied
Blanca AService there was great
Kurt HI've used your services for the past 20+ years, this truck is fairly new although a base model, I drove alittle over 1000 miles on this trip, I was very disappointed when I started my trip when I noticed this truck did NOT have cruise control, with that being said, this trip was very uncomfortable especially having to hold the gas pedal for 1000 miles, also I believe there are more fuel efficient trucks that should be available in the size truck I rented IE, a diesel model, this review is not directed to the pick up or drop off location, thank you
Benito MA bit slow service, since there are other kinds of customers in the same location. The driveway area is also filled with pot holes. It made getting out a bit tough, especially in the snow.
Christian BIt's a small rural location that just happened to have the trailer I wanted. They did not appear to have much inventory of rentals though. Good, clean and convenient pick up spot.
Larry KMy pickup was good and my drop off was good. The equipment worked well and the person running the business knew what they were doing.
Paul FI had great customer service here too, but again, there were computer problems. I do not think the computer issues were related to either location, but rather a U-Haul problem.
kirsten aI'm 80, the owners did all they could to make sure I was going to ok, and I was , thank you. Old Tom
tom fFriendly. Helpful. Last minute available. Very impressed with service
SUZANNE MSuper nice people. I could not have asked for better service. Merci.
elaine bContinue the good service...
KALVIN CGreat people on both ends of the process. Quick, friendly and pleasant!
kurt fThe couple that runs/ own it are awesome! Very friendly and helpful. Will definitely recommend them!
Dave M