Customer Reviews for Roundup Self Storage
(U-Haul Neighborhood Dealer)

250 évaluations

580 Mill Creek Rd   Bishop, CA 93514

(760) 232-4735

Heures d’ouverture

  • Mon-Fri: 3 pm - 6 pm
  • Sam : De 9 h am à 12 h pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/5/2025: Fermé

Services dans cet établissement :

Pour nous contacter

(760) 232-4735

580 Mill Creek Rd
Bishop, CA 93514

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 3 pm - 6 pm
  • Sam : De 9 h am à 12 h pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/5/2025: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Easy drop off using cell phone. No personnel available, was an after hours drop off.

RICARDO D 
Évaluation :
5

Jeff is great!

David H 
Évaluation :
5

Jeff is amazing and so helpful! From the first day we started renting from him he has always been available. He is nice pleasant and accommodating. We would certainly use his facility again if we needed storage! We will definitely recommend Round-up storage to our friends and family!

Chantal L  |  Expérience générale 
Évaluation :
3

This location was given to me after about 30 minutes on the phone with UHaul. Right after I rented the trailer, I got a message from someone in Reno saying I had to return the trailer to Gardnerville, NEVADA! That's insane. That would have been more in gas than the rental. And an entire day of travel. Why does UHaul have districts? The Reno guy said Bishop, CA wasn't his "jurisdiction". That makes no sense.

MATTHEW H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B 
Évaluation :
5

It was a great almost 2 years... I will be be recommending this place... also will most likely use this place for a moving trailer.

Naomi R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G 
Évaluation :
3

There was no personnel at the location and I had to self check-in on the app.

Ron B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L 
Évaluation :
5

Jeff is professional, courteous and provided us with fabulous service. He also accommodated our early pick up time. I highly recommend Jeff for your Uhaul needs.

THOMAS M 
Évaluation :
5

Very friendly

Patrick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA C 
Évaluation :
4

One of the ratchet tie downs on the transport trailer was broken so we had to by our on straps and figure it out. That was unfortunate and slowed us down.

ELIZABETH H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B 
Évaluation :
1

The person that inspected the car was really rude , the worst experience I’ve ever had.

KELSEY A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY H 
Évaluation :
5

Jeff was fantastic. Very helpful and gave me good guidance.

ADRIAN C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILES A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFREY R 
Évaluation :
4

The office is open a few hours a day, so plan your moves around that. Otherwise, it has all I need.

FRANK B 
Évaluation :
3

Commu catering proper mileage. We agreed to 264 and got 212. Now we are being forced to pay overage and that's just not as agreed.

ADAM G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F 
Évaluation :
3

Hours of operation 3pm to closing!!! I guess this is the cake job that I never had.

Frank L 
Évaluation :
4

It was the closest facility to the area we unloaded the truck. I'm happy we didn't have to travel all the way into town.

Ron B 
Évaluation :
5

Easy parking and employee came right out to greet me and receive the truck

Wesley P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE B 
Évaluation :
5

Let customers know that there are options. I paid UHaul $370 to rent a trailer one-way from Bishop, CA to Elko, NV. I picked up the trailer on a Wednesday and dropped off the trailer on a Thursday. Two things come to mind: 1) What would the price have been had I done a two-day, one-way rental? 2) What would the price have been had I agreed to drive the trailer back to Bishop?

Richard F 
Évaluation :
5

SUPER EASY AND FAST!

PETER T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL K 
Évaluation :
2

My dropoff location was changed from the one originally scheduled. I got there without a problem, but when I got there the sign on the door said the office hours during the week were from 3 to 5pm. I was not informed of that. Yes, I started the self register the drop off, about half way through my registering the dropoff, a person working at the facility drove up. He was early to work (good sign). Very friendly guy and quickly and efficiently did the paperwork. Since I only saw the outside of the facility (and not the inside of the office), it was the first time I have either picked up or dropped off at a house, vs. one of you usual rental offices. From the outside, it looked rundown and vehicles were somewhat (but not well) organized like your other facilities. That is why I rated the facility below average.

Christopher S 
Évaluation :
3

It was a nightmare trying to do the mobile app. Jeff was really nice but only there 3-5pm so he couldn't help us. If there was a link to preregister & tell you what to expect, I didn't see it. It would have been helpful. Due to a mistake on our escrow papers we were not there at the proper time. The lady on the phone at UHAUL was a godsend & got us through, but it took an hour. I won't recommend using the mobile app to any friends or clients.

Gary S 
Évaluation :
3

The trailer I got did not have any brake fluid and kept slamming into to my truck. I may have damage to my truck because of the lack of maintenance.

JAMES P 
Évaluation :
2

Your office hours there are ridiculous and the process to rent a truck was challenging and annoying Several calls to the 800 number to get assistance The process is lengthy and almost Iimpossible to navigate The check in wasted over an hour of my time It took N hour and a half and a half hour should be the max time it takes to check out a truck Drop off was confusing and I was invoiced a week later Why does it take a large corporation so long ? It was a horrible experience except that the truck was a new 2025 and handled beautifully Really nice Ford van Cargo truck 15 footer

Gregg P 
Évaluation :
5

No improvements necessary!

HENRY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
2

There was no one there, drop off instructions weren't very clear

LISA K 
Évaluation :
5

The mobile check in and out is a bit of time! Plan ahead. They really don't let you know of all you may need!

David H 
Évaluation :
3

The trailer I rented had some gravel in it. The truck was clean.

FRANK B 
Évaluation :
5

Staff was helpful and drop off was quick

MARGIE D 
Évaluation :
5

Easy and fast pick up.

MICHAEL W 
Évaluation :
5

The best as always!

THOMAS C 
Évaluation :
4

The original drop off location was vacant. If I did not stop by before my trip I would not know it was out of business.

Asao K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julien L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M 
Évaluation :
5

My favorite location to rent from!

Tara D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce c 
Évaluation :
4

Ron was very helpful.

Robert N 
Évaluation :
5

Great customer service and very easy process to acquire a trailer.

Thomas D 
Évaluation :
3

I needed to change my address for my refund and they said wait until someone calls. The pickup location said it was out of their hands. I need a number to call to complete process.

Tonya B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B 
Évaluation :
5

Friendly and helpful

Catalino C 
Évaluation :
5

One of the best U-Haul dealers I've dealt with. Very courteous and helpful!!!

Richard T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W 
Évaluation :
4

Easy dropoff.

Roger S 
Évaluation :
5

Such an easy and smooth process. Fantastic. Thank you

dean w 
Évaluation :
5

I was expecting someone to show up whenever they felt like coming because customer service is pretty much a thing of the past. Jeff showed up 5 minutes early! He was kind, respectful and professional. It took maybe 10-15 minutes to do the paperwork and get me hooked up and all the lights checked. I was very happy! And just in case anyone thinks that's a long time, I couldn't find my drivers license for a few minutes so... Yes I will do business here again! Yes I recommend this site to my friends! Thank you Jeff for helping my long day start off efficiently and stress free.

Michael C 
Évaluation :
5

Jeff at Roundup self storage has been helping me for years. Great person and always an easy process for truck/trailer rentals as well as storage unit rentals.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sauul B 
Évaluation :
5

There were two boards on the attic shelf that weren't visible from the ground. Now I'm responsible for disposing of them. I'd suggest getting up in the truck to look at the shelf before sending it out with a new customer. Everything else was great.

Jefrey W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krisha O 
Évaluation :
3

Was dropped out on a Sunday afternoon.

DEAN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMISO L 
Évaluation :
2

Uhaul changed my pickup location to this one; I did not choose it. It was in the middle of nowhere and I had to drive extra and spend extra on gas to get to it.

Joyce T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean w 
Évaluation :
5

Jeff and Roundup Self Storage were great to work with. Jeff was very kind and helpful, and answered the phone every time that I called. The storage unit was clean and the access to it was great. I would definitely recommend Roundup to anyone.

Larry G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred K 
Évaluation :
4

the customer service at roundup self storage was excellent. the proprietor went out of his way to work with me and was very pleasant. the uhaul online reservation system left much to be desired. it seemed that the internet site as well as the Uhaul customer service over the phone seemed to have a poor understanding of what was actually available at the location I was attempting to rent from. the online procedure of uploading photos of sensitive documents (ie drivers license) was clunky and frequently did not work. it was not clear when and how to upload dox for the reservation. maybe this system works better in more urban locations, but in our rural town, the process was pretty frustrating.

Daneil A 
Évaluation :
5

Very helpful and polite.

Blaze C 
Évaluation :
5

Great transaction, interesting location, good customer service.

Tracy P 
Évaluation :
5

Jeff was very kind, helpful and patient, he did a great job with us, we are very thankful with him.Thank you!!

ALBERTO M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina M 
Évaluation :
5

This place is great to rent from. This man is so nice and professional. I will always use his rental place. We arrived earlier than our scheduled time and when we contacted him, he allowed us to pick up the U-haul early. Great personal relation skills.

Thomas L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy B 
Évaluation :
4

Truck had mechanical issues that made it difficult to operate. It was taken out of service at the drop off location due to these issues. It should not have been leased in that condition in the first place. Additionally, we had to pay out of pocket for windshield wipers and did not get reimbursed. Finally, Uhaul miscalculated the distance of the trip (allowed milage) and charged extra milage fees when reality struck. This was also not corrected or reimbursed. Will not be using Uhaul anymore. There are many other great competitors to choose from these days.

Matthew K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D 
Évaluation :
5

Our experience was fantastic, all the way through. We were given all of the information we needed and the truck worked perfectly. We were so lucky that this U-Haul was there when we needed it! Thank you very much!

pete p 
Évaluation :
5

No coments

Diana A 
Évaluation :
2

The uhaul app is very buggy and made the self serve process difficult

Kendall S 
Évaluation :
5

The pick up transaction with the owner was easy and he is very friendly. Merci

Michelle C 
Évaluation :
5

Owner/Operator went above and beyond to help me get the unit ready for departure. Outstanding service, much appreciated.

Mike B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM K 
Évaluation :
3

Dropped off after hours. Nobody to interface with

Matt B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTO D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P 
Évaluation :
5

Jeff at Mill Creek Storage was the absolute best! From the very first phone call to the last day (over 2 years!) he has been very professional, helfpul and accomodating. His customer service skills are through the roof. In this day and age of poor customer service, he was a true delight! We will not only use him again in the future if needed, we will also HIGHLY recommend him and Mill Creek Storage to everyone we can.

Mark H  |  Expérience générale 
Évaluation :
5

Excellent experience overall! Thanks again! -Justin Dyer

Justin D  |  Expérience générale 
Évaluation :
5

Outstanding and clean storage facility. Jeff, the manager was courteous, professional, and efficient.

robert a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed D  |  Expérience générale 
Évaluation :
5

Jeff provided me with exceptional customer service. We were 100 % satisfied with our storage experience!

Sue M  |  Expérience générale 
Évaluation :
5

Very friendly owner. Facility was nice and clean with great 24/7 access. Felt safe and secure.

Paul K  |  Expérience générale 
Évaluation :
5

Manager nice and helpful. Very professional operation. Great place.

janice c  |  Expérience générale 
Évaluation :
5

Jeff was very helpful and friendly and the facility was fantastic, I only moved because I found a unit closer to home.

Rachel B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron E  |  Expérience générale 
Évaluation :
5

A great facility for storage. The unit was clean, well lit, secure, and conveniently located. The only drawback was the cost of the unit ($120/mo for a 10x10). If the price was lower, I would have rented much longer. Despite this, thanks for providing a safe storage facility in Bishop.

Matt W  |  Expérience générale 
Évaluation :
5

Jeff was a pleasure to work with. Very friendly and helped accommodate all my needs. Highly recommend this location for storage and Uhaul

JEFF B  |  Expérience générale 
Évaluation :
5

This place has the greatest view to put you in a good mood whether you're leaving your items behind or picking them up. Always felt safe and secure. Staff is super friendly and only a walk or phone call away. It seems they have storage units to fit all your needs, small ones for hobbies, medium ones for the extras around the house or huge ones to fit your whole house in while waiting for your next home. Pricing is reasonable and set ups are a breeze. Did I mention the view? Simply gorgeous.

Ramona A  |  Expérience générale 
Évaluation :
5

I would recommend this facility 5 stars

Brian H  |  Expérience générale 
Évaluation :
5

Jeff is great to work with.

CHRISTOPHER B  |  Expérience générale 
Évaluation :
4

never used the office since everything can be done online would be better if it was fenced with a coded access gate staff is great

JOHN R  |  Expérience générale 
Évaluation :
4

Great and easy to work with.

STEVEN D  |  Expérience générale 
Évaluation :
5

Easily accessible

CONNIE A  |  Expérience générale 
Évaluation :
4

You were friendly and helpful. Thank you

DAN R  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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