I have not one compliant! I might go back to act like I want to rent a truck, just so I can play with the dogs again! Seriously though everything was perfect.
JOSEPH E
Customer Reviews for Salem Security Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We were charged a cleaning fee when there was no cleaning needed to be done. The person we talked to at the Salem Ohio location was very rude to us about why we needed a twenty five dollar cleaning fee with no evidence to show us.
Jason sEquipment was available and ready to go on my arrival. Friendly and knowledgeable staff.
JAMES MTotally opposite outcome! Friendly people and helpful
Kurt BThe man who waited on me had the personality of a wet rag. There was another man there who was very kind and I had rented from his before. But the other fella, who got my truck was very poor customer service.
MICHELLE OHave rented u hauls before,Salem was the nicest of all.
RICHARD RTell your customers the truth about the truck that they are going to be renting
Robert VGreat people, very helpful. Very knowledgeable.
Thomas EI wish the store opened earlier in the day instead of 10:00am
MICHAEL BThe heater did not work, blew cold air only. Otherwise, everything else was good.
NOAH RI think the advertisement is slightly misleading, but other than that all was good
Abigail CTell people about the 25-dollar cleaning charge. I was only in it for an hour I know it wasn't dirty. Plus I knew the gas was a bit short but not 4 gallons. The fact that you charged 4,25 a gallon when gas is 3 a gallon was a bit strange. But the people were nice so whatever.
PATRICK NTrès bien
WILLIE HI never got my military discount I was over charged for the trailer I only had it 3hrs was charged 3 days and I was charged $117 for something we have no idea what for bc I never got any receipt for it but it came out of my acct
SHAWN LThese guys are great! Thanks guys!
RUSSELL HAwesome Job!
RUSSELL HGreat Job!
RUSSELL HMy experience was very easy and smooth.
TERESA MAll is great
THOMAS WInvestigate location ,for billing issues, vehicle maintenance and overall.opersrions
JASON MI got criticized for a card declining twice before I could make the purchase. Guy said he doesn't understand how us people "Don't have fucking money on our cards" the back of the truck was also rusty and hard to open. horrible experience with pick up. Drop off was nice and easy.
RICHARD COwners are friebdly and helpful.
Christopher BGreat truck for moving
JEFFREY Tnice and to the point
THOMAS FThere was a large dog that barked and startled me and walked over to me as I entered the office.
BRADLEY PExplanation of procedures such as drop off instructions. Friendlier staff.
ANN Lthe website was difficult and i called the after hour number and no one answered
KENNETH JNothing. Everything went smoothly.
Jane FPoor people skills.
LEONARD RI didn't have issue with the location itself but I used the app because the location was closed. The app was horrible, it was not user friendly and at points didn't work at all.I would only recommend if the location was open.
Erica HGood people Good service
Tony RThe customer representative could have a better attitude towards customers. He was a bit rude.
Bob LPretty legit overall. No complaints!
Sean MGreat friendly cx service..wonderful experience!!
Gina DPoorly staffed. Need better manager.
Joe MReally nice manager!
Karl GYou did a beautiful job, getting us what we need, I recommend you and your service to others Thanks for everything
NIck KI had to brace cup holder, with a piece 4x4 wood, to hold it in place.
GREGORY LCustomer service bare minimum. Guy seemed anoyed and couldn't be bothered. Several times I heard read your contract.
Keith MCustomer service bare minimum and condescending.
Keith MGuy not really friendly. Gate malfunction caused a hassle. Not even emergency number would respond because mailbox was full. Had to call center in Arizona. Overall, not a great experience.
Ronald WDon't charge more for miles just because it's a weekend. Sometimes that's the only time people have to get stuff moved.
Jason SMy experience was excellent. It was a spur of the moment pick up for a couch. It was easy, squeezy, lemon, Peezy.
Mary LWhen I reserved the truck the guy I talked to told me I could pick it up at 12:30 on Saturday. I told him I could have the truck back by Sunday evening. He told me as long as I had it back by 9 am Monday it would be a one day rental. I had the truck back in 26 hours and they charged me a second day rental. Not happy about this.
Carl MThe owner is not a nice guy. Very rude
Don RThe truck's windshield wiper was loose and malfunctioning. The gear indicator was not working. Further more, I paid for an appliance dolly and furniture pads that were missing. We had to wait for the store to open, make a special trip which slowed us down.
Susan SThe staff was knowledgeable and friendly.
jack bThank you?
Douglas MThe associate that worked there was rude and ignorant and I wouldn’t recommend anyone to visit that place he gave us a truck that had a coolant light on and and he said that’s normal and said just take it you’ll be ok like who does business like that the power steering was making noises and the washer fluid didn’t work it had a horrible wobble at 60 the exhaust sounded like it fell off you people need to make this establishment accountable I want a refund
Lonnie SWonderful, friendly people Very convenient. Great experience like usual!
Thomas E