Original rental location , 1 Stop Mailbox, had issues trying to checkout my rental. Chatted with support & found out that the location had to set up my rental for app pick up. They were very helpful in finding another location that had a truck available, however, it was further away and I incurred more mileage than had planned for. They turned a bad desperate situation into one with a solution to get me a truck to meet my needs.
FRANK S
Customer Reviews for Salsa Dance & Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Horrible customer service. He thinks he's doing you the favor. His attitude is very poor. He charged me the insurance fee even after asking him not to.
CHRISTOPHER VI will be renting the van every month until August.
ANA FThis is the newest location I've found and I just love it!
ALVIN JExcellent service very much recommend for all future moves
YALETZY CSales person seemed rude and not customer friendly at all. He changed my rental agreement from what I had on done on the app at his own discretion without telling me and not providing notice. No paper invoice was given at time of pick up. I noticed changes when I reviewed email receipt received. He said it was standard U-Haul practice to add additional miles and charge the SafeMove insurance even if I had opted out. I had never had this issue at any other of U-Haul locations. Will definitely never rent from this location again.
ALFREDO Cnull
LAURA HExcellent
NORMAN Rnull
ANA FThe pick up and drop off process is complicated and long especially for 1st time after hour renters.
Alberto MGreat service.
ANA FI was overcharged by over $70! Absolutely ridiculous. That included a $35 cleaning fee when I left it spotless.
NICHOLAS Lnull
JAIRO OWhen I got there my keys or code did not want to receive. The manager met me and said he would manually set my rental. I told him I already had it saved. I also was in a real need of a restroom and he told me to go across the street to get assistance. I was not happy and felt he was rude.
Alma RStellar customer service.
ANA FThe gentleman that helped me was polite and friendly. Happy with the service.
RAMIRO MThe gentleman that helped me was polite and friendly. Happy with the service.
RAMIRO MStellar customer service.
ANA FWhen I got there my keys or code did not want to receive. The manager met me and said he would manually set my rental. I told him I already had it saved. I also was in a real need of a restroom and he told me to go across the street to get assistance. I was not happy and felt he was rude.
Alma RI was overcharged by over $70! Absolutely ridiculous. That included a $35 cleaning fee when I left it spotless.
Nicholas LGreat service.
ANA FThe pick up and drop off process is complicated and long especially for 1st time after hour renters.
Alberto MExcellent
NORMAN RSales person seemed rude and not customer friendly at all. He changed my rental agreement from what I had on done on the app at his own discretion without telling me and not providing notice. No paper invoice was given at time of pick up. I noticed changes when I reviewed email receipt received. He said it was standard U-Haul practice to add additional miles and charge the SafeMove insurance even if I had opted out. I had never had this issue at any other of U-Haul locations. Will definitely never rent from this location again.
ALFREDO COvercharged me
JEREMY MExcellent service very much recommend for all future moves
YALETZY VThis is the newest location I've found and I just love it!
Alvin JI will be renting the van every month until August.
ANA FThe only problem is that the prices quoted were not what was billed. The mileage charge was $1,09 instead of $.99 and insurance was charged even though I told them I had full coverage. Check you bills
JOSE GAlways a pleasure talking with Mr. Lopez
RAYLIN SI was charged for a cleaning fee when I made sure I swept and mopped the unit before turning it in. I even took pictures when I cleaned it. I called the studio and they said "call me later, I'm on my lunch break" I called back and no one answer
Jorge HNo problem transaction.
Leonel VGreat location and service!!!
Gustavo VI prefer an actual uhaul location
LORI MImmediately the drop off location charge the gas and the clean
Enrique EI specifrically chose this location as it purported to be open Sunday afternoon. I called them several days prior to confirm. When I arrived at 3:19 pm, no one was there. I do not use a cell phone and the next 24 hours was frustrating dealing with your customer support. A horrible experience...
JONATHAN PExcellent service, I will return next month to rent again.
ANA FMr. Perez was a great person to deal with, very positive, energized, and knowledgeable.
MANUEL VWas the location and inviting. No
ROBERT HWe had a reservation when picking up. The man at this location created a totally new reservation including an additional day, double the miles, and coverage that we did NOT want. When we called him to ask about it, he was defensive. Upon returning the truck, he charged us a $25 cleaning fee when we cleaned it before returning it. Needless to say, we will NOT be returning to this location.
JOS VExcellent service à la clientèle
Wayne HAll ways had good experience with u-haul, But this was as bad as it could get,
scott rSuper friendly guy, clear instructions. Will DEFINITELY try this location first next time!
ALVIN JExcellent service à la clientèle.
Javier VI was charged extra fees for no reason and I have nobody to contact in regards to this
Anyssa EThe app gave us issues trying to return equipment
Jose LGreat service
raul rExcellent service à la clientèle
RAPHAEL FExplain to customers several hidden fees. The rate you mention is 19,99 plus fees for number of miles driven then you charge for several other things including fuel. For about 3 hours you charged me $40; it is a ripoff man. I'm totally unsatisfied.
Ehsan GOvercharged for NO REASON! DO NOT RENT FROM THIS LOCATION. EVER!!!
Jordan POutstanding service
Rudy GQuick, efficient service and explained rental truck and safety rules.
Victor VGreat person to work with , made it easier for a baby boomer in todays world of all on the app .
Lazaro FGreat service
Jose AIt was weird enough walking into a salsa dance studio to rent a truck, but then he asked if we were with the feds. There was a lot going on in that business. Gun classes, salsa lesson, skin care, only 2 U-Haul pieces of equipment, the truck we ordered and a trailer. There were cameras everywhere, and no U-Haul branding. I couldn't get out of there fast enough. Felt sketchy. The truck was clean and worked well, so that's why it got a higher rating.
koller kExcelente servicio
Claudia APerson at front desk was very nice.
Daniel EThe representative called the day before my reservation and talked me into a larger truck, needless to say it was more than what I needed. He asked me to come in early because he was going to some remote location to play soldier. When I arrived he was dressed in camo and armed. Talked a lot of conspiracy theory stuff. He hurried me through the process. He advised all I needed to do on return is sweep out the back, which I did, leaving it cleaner than when I got it. I even washed the outside of the box! I was charged the cleaning fee, even though there were plastic hooks and bottles in the truck which I found when I loaded it. I will NEVER return to this location, and will vehemently advise anyone who will listen to do the same.
Jose DSuch a nice gentleman warm here! Just made our check in perfect!
susan pPrompt, friendly & efficient service!
Rosalinda AThe owner was friendly, knowledgeable and professional. Will use the location again.
Greg YCourteous and explain in detail each step to return truck and conditions of return.
Enrique PWhen I told the owner at this location what myself and a friend had to do hook up and connect the auto transport ourselves. He asked me so it wasn't already hooked up for you i replied "no". He told me that the cable connectors from the trailer to the truck weren't connected correctly. Seems like the pick up location requires additional training and to ensure that the equipment for any customer is ready for pick up.
Richard VGREAT SERVICE
ESPERANZA GVery friendly and knowledgeable customer service, clean equipment
Asnake S