I am a Detroiter. But I was concerned about leaving my vehicle on the street. I could not get into the gated area. There was no one there to assist me. I could not get the key out. I called for assistance and was put on hold. It was a bit scary being there all alone. It took me about an hour longer with all the additional things I had to do on the app.
Nicole A
Customer Reviews for Shantinique Records Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Do a walk around the truck, send full bill at the end of lease
ELIZABETH AThe truck need a wheel alignment bad and the male owner was so rude!
DEJANEE KThe rental agents were SO NICE...don't change anything!!!
WILLIE RThank you for allowing me and my husband to rent a U-Haul from you we will rent anytime appreciate you guys and thank you once again and have a good day
SAUDA ANice customer service I love them
Shaqueenah EI really like the customer service
RODNEY DN/A Staff at location is very professional and provided excellent customer service. Will recommend this location to family/friends.
JEANNA NThe low tire pressure light was on and there was a discarded coffee cup and a used cigarette in the back.
TANISHA MProfessionnel
CHARLES RI advise all customers that it is the best transportation company and the best thing they have is their brains.
ALI SThis location was great. They were professional but my issue is with the uhaul organization. This is the second location because the first facility I booked me did not have any trucks. It end up costing me an additional $24 because where I was going was further because of the location I was transfered too.
CASSANDRA EVery good service
GAIL FTook a very long time to get the truck once we arrived at the location. The truck was clean but in bad shape, had little gas in it, and had maintenance lights on.
Zoe KI was overcharged and ripped off. I had to pay almost $90 for a 4 hour rental and driving less than 30 miles.
CARISSA JI believe i was overcharged for the gas. And the workers who helped me rent the uhaul were very unhelpful and kind of rude.
DORIEN AIs everything was okay
Robert BBest customer service experience I've had in my many years doing business with U-Haul. This neighborhood dealer is phenomenal and a model business for satellite locations! I don't imagine I'll go anywhere anywhere else moving forward.
Terrance WVery friendly and accommodating. Felt like renting from family.
Mykhel-Tamiym YGood customer service nice friendly people
CORNELIUS WThis site was amazing !!! The lady was very kind as well as Mr Tingwald !!! I feel that I made great choices as far as where I picked up and dropped off.
noemi cThe agent was very efficient and exceeded my expectations. The severe weather threw things off. But they handled my concerns with care.
Delores COnes that assisted me w/rental were friendly, polite and helpful.
jackie gGreat customer service‼️
DESHAUNDA SRien
jarrell yNothing keep up the good work 💯
terry dLoud muffler
Gregory MI appreciate the customer service, very patient
jonathan tI believe the Shantinique Records owner's, are dedicated to excellence, at customer service !
KEVIN FPlease let people know that the mileage rates go up on the weekends.
Jessica MThey tried to scam me with the mileage I drove they tried to say I drove 168 miles when I drove only about 20 miles total I only went downtown and to my home. I was accused of driving to Toledo. I will be filing a fraud complaint with the state of Michigan Dana Nessel will handle. He is too old to comprehend your IPhone tracks your every move. So don't ever rent anything from this place.
Kimberly CYour online checkin experience needs work. You should pre-validate a person for pickup when they reserve instead of dropping the surprise on them while they're standing in the cold and snow and then have them stand there for 10 minutes waiting for approval.
Joshua LThey are very nice and kind and sweet people
glen sThey did not know answers to my questions that involved the uhaul truck & the process. Uhual could be in better shape
Daysha DNothing. Service was good
Lorenza BThe UHaul online instructions for picking up the truck when the location was closed did not agree with where the ignition key was actually located. I had to reschedule the pickup for when the location was open and the owners were very helpful. Also it would be helpful to put an ice/snow scrapper in the truck in the winter.
GARY RNon
Wanda Ctruck was 2 gallons low on coolant truck didn't drive well. The average rating is because like 95 % of uhaul locations in southeast michigan the equipment is in fair to poor condition the employees don't care, nobody has any clue what's going on and that's someone else's job is the answer you get.
JEREMY R- I paid for 24 moving blankets but there was only one bag of 6 blankets in the truck, I saw the bag so I thought they're all in there and didn't dispute that during pick-up - I couldn't pick up the truck through the website and had to call customer service and install the app - drop off instructions were confusing, I was expecting to take pictures of the dash, but it just told me to drop off the key, I called customer service and was told that there was an error in the website and that's why I got those instructions. I think the instructions could be more clear about why I'm not asked to take pictures
Armin BNothing.
wayne CThe truck did not have rear lights for night driving and the breaks were terrible. Truck should have not been on the road.
Charletta RThey we’re very helpful and everything was great
Arland PThe truck wasn't inspected before I received it, so I was blamed for graffiti that wasn't done when I received the truck. Thank God I had purchased insurance
karen hVery friendly and helpful. Great location and easy to work with.
Timothy BThe truck needs work
glenda kDon't overcharge for gas and open earlier.
Lawnda BExcellent customer service. I really needed a truck for an emergency situation and they were wonderful.
diamond aThe location is in a bad area and customer service is Terrible!!
Teonna S