Staff was very polite and professional and the transaction was seamless and easy! Definitely satisfied.
TARA S
Customer Reviews for Sombrero Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful service, Thank you very much
DAWN AHad a hard time getting the keys. I did everything online
Jason MCheckout was quick and awesome. Return was delayed due to the person who needed to cover the cashier in order to receive the truck back in wouldn't cover, so I waited 15 minutes. All involved on both sides were very pleasant and otherwise efficient.
ANTHONY RThere was one person handling U-Haul and the grocery line cashier took so long even though I did the process online they say said I still had to wait.
NAHIELY REverything was quick and easy
ROBERT CBest costumer service
DESTINY MGas meter was at the amount reported in documentation. Made sure to take pics for self
JIMMIE S3/4 items I reserved online were not in stock, and I didn't find out until I picked up the truck, and had to go back inside to even ask where they were in the first place. Nothing was communicated beforehand or when I arrived, resulting in me not being able to move 50 % of what I needed to.
Sherri VVery good service!!
GERMAN PIt was great service and friendly customer service
DWIGHT JHave at least 1/2 gas tank in the truck 🚛 so s we can not worry about it till the job is over.
JERRY REverything was excellent. Very professional, easy and fast process.
AURELIO CNot much, it was an excellent experience in renting from this location. Not only that it appears they were doing other jobs, they took the time to stop what they were doing to assist me right away during pickup and drop off.
Joe PNo further comments.
Althoris PNeed more gas
CELIA CAll was good
Levi GI'm satisfied just that employees need to check gas b cause they said it had one quart n it was on empty but thanks uhaul you guy reimbursed my money
Nancy BOther than returning tttruck w same amount of gas3/8 and not 1/2 full i got charge 20 bucks and so will the next customer believing the same , return truck w same amount ,I have photo of miles and tank at 3/8 .so some one should use $20 and put the right amount of gas but they don't hope's the next renter will do same gas scammed out of 20 bucks.
Gilbert DThe young lady who helped me was so kind and polite, and when I returned the truck, she wished me a good day. She was super thoughtful and nice.
Victor TJust keep going up everything was excellent
SALVADOR BVery good customer service and fast service
MANUEL AThe woman that helped me at the counter at the time of check out seemed to be bothered by my rental. I tried asking questions and I would get cut off and told I need to follow a link every time I tried asking a question. She never helped answer any of my questions. The truck was very dirty inside and out at the time of check out.
Glenda RThe experience went well and the customer service was great.
Julius DYOU ALL ARE ALREADY DOING A WONDERFUL N EXCELLENT JOB N SERVICE. THANK YOU!!!!
ascencion mIt always seems like they only have apartment movers. Maybe get them some bigger trucks.
MICHAEL BThey donot do the hook up and there is no hand washing facility.
JOSEPH DThe truck I rented was not available, had to take a smaller truck because that's all that was available. They kept telling me my reservation was unfortunately not ready at 9:30am so I waited till 10am when they opened. Then told me the truck I ordered wasn't ready till 11:30. Ridiculous I made them give me an available smaller truck, people don't have time to wait around when they make a RESERVATION!!!
joseph nHave a manager or employee be able to help with customer service. Because they were unable to I was charged an extra day.
janienn vNo comment at this time
Billy JI have been using Uhaul for a long time. My experience with this location was by far the worse experience. Not only was this location horrible, but so was customer service dealing with drop of location.
YVONNE SMaybe close after 8PM.
VICTOR MThey made it so easy!👍
Dana BExcellent service à la clientèle
JUDITH HGreat service and helpful
Daniel SGave me the truck very dirty from inside out, only reason I took it was because I was in a rush
Eric AFuel gauge is inaccurate. Did not receive a receipt .
MICHAEL GGas tank was empty and UHAUL wanted to charge me over $200.... RIDICULOUS! AWFUL! TOTALLY NOT SATISFIED!
SANTIAGO RThank you for the last minute rental. Will continue renting with Uhaul. Thank you again.
MARIBEL Athere was no gas in the truck, so they assigned another truck. that one only had less than a 1/4 of a tank. they did not do the overall check of the truck. i gave them $100 deposit and they charged me wrong now they are trying to charge me another 12 dollars added to keeping my 100 dollars. they give uhaul a bad name
ROSEMARY LHave smaller trucks that have ramps
ELOY HThis location didn't clean the truck after the previous customer. I found French fries, hair, and trash in the drivers area.
Adrien DThank you for your help and service is what I was expected THANK YOU AGAIN
ROBERT LThey did not have the equipment I had ordered.
Benjamin C