Le client n'a pas laissé de commentaire.
James T
Customer Reviews for Sound On Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Curb the cost, it jumped by approximately 50 % in about six months.
EDWARD Tthis people treat you like family
LUIS MVery comfortable
BOBBY PVery nice people and easy drop off! Thx
Debbie TIf you could make the customer receipt in at least the same or larger print as you did with this survey, that'd be great.
THOMAS RDrop off was easy. I unhooked the trailer and left. The staff handled the bookkeeping without needing me to stay until completion.
ISAIAH-DRE BThe worker at the pickup location was friendly and helpful. The equipment was clean. However, I was frustrated that I had to make a 40 minute round trip to pick up my U-Haul because my reservation was moved to a different location due to equipment unavailability.
JEREMY LSound On Wheels is always helpful knowledgeable and first rate! Great experience
Reg TGreat to work with.
RYAN PDid mobile drop. Drop site wasn't open on Sunday. But instructions were clear and easy to follow.
Deanna BAJ was very helpful with the rental experience. He explained everything in a thorough manner. I would definitely use this UHaul location again without hesitation. I would recommend 100 % to friends and family. Thank you for the ease of rental.
DAWN KExcellent service à la clientèle. Easy rental process and great rates!
JOHN JQuick and easy in and out. The truck was ready when I arrived and everything went smoothly.
David ARear view cameras will be cool .
JUAN YTruck was a gas guzzler! For a one way trip truck had no cruise control. Staff didn't want to help with attaching the car dolly. Things the location I originally book with assured me they would do. My location was changed after I explained my situation but they changed it anyway. Never again!
LATEEYA SAmazing group of young men, especially AJ. I always feel so cared for and more importantly cared about! I have a very big mouth and I will tell everyone to use this Uhaul.
ELLEN YYou’ve got my vote for best U-Haul in Rock Hill. Thank you!
ELLEN YStop charging people for gas and insurance when they have their own insurance and the gas is in the truck that was used!
LATOYA HProvide 7 way connector to 4 pin if needed
JOHN BFriendly people
JOSE HI have called. I have left a message. I have an overcharged. I am still being charged. I return the truck the next day. The truck broke down on me and didn't start. I want my money back. This is ridiculous. I don't know why I was only supposed to be charged $30 maximum, but I was charged $85 and then again $45 so if somebody could please give me a call at 803-367-6564 because this is ridiculous and I want my money back
EAGAN YAll is good. No changes necessary.
ELMER CThey had no blankets that I ordered and did not have the moving dolly I ordered. They were great guys and gave me an appliance dolly in its place, but UHaul you need to have available what you take a a reservation for…
TAGGERT WI think what you have is working for the better good of the company and customer.
VINCENT LThe truck box had not been swept out prior to my pickup so there was all kinds of small debris in there. After closing the door to drive to where we were picking up our load, when we opened the door again to load our furniture, there was a very strong odor of oil or gasoline. At that point, we didn't have any other choice but to load the upholstered sofa we just purchased into the dirty and smelly storage compartment. Keeping the vehicle clean is not hard, so this is a failure to follow simple quality control procedures. Very disappointed.
mark bA truck was ready as promised on time. The associate at the location was super friendly and very helpful.
WILLIAM BI needed to extend my U-Haul rental so I called to extend the days. I was quoted a price and when I got my receipt after extending my time I noticed I was charged double the amount that was quoted to me over the phone. So of course I feel cheated but hey what can I do?
Chantyra BIt would have been helpful to know that my drop off location could change. I ended up having to travel 20 miles further in a more heavy traffic area to return the trailer. Due to the helpfulness of the folks at the new location, it worked out.
Elizabeth REverything was fine
Jennifer CThe tire monitor light was on and it was obvious that there was nothing wrong with the tire.
KENNETH MNice guys. Recommend.
Anthony CSite Web
ROGER SYou are excellent.
William DStaff made the whole rental experience very easy.
William KN.D.
Victor Rna
Victor RService and equipment were excellent and I would recommend to everyone
Forrest Bna
Victor RCustomer Service is outstanding
Luis HCalled Rick (I believe that was his name) and asked how the drop-off protocol worked. He was very nice and polite, and said just drop it off, as it was already paid for, and he would check it on Monday. He did and sent my receipt via email. How simple was that? I like simple, no-hassle, and super customer service! Thanks, Rick!!!!
Pam Wbetter customer service, i was expecting for the trailer to be inspected at the time of drop off. spoke with someone at the counter and all they said was to drop it off. i wouldnt want to get charge for anything that happens to the trailer after drop off. and i also did not receive a notification until i completed the return myself on the website hours later. i know my trailer was returned in perfect condition, clean and empty.
javier b