Le client n'a pas laissé de commentaire.
KATLYN M
Customer Reviews for Straits Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Owner always friendly and helpful. Pick up and drop off.
JACK ROverall great experience with hitch up and return. Owner of company very good and responsive. We have more to move so will be back.
JACK RService was prompt and friendly. Equipment was in good shape and I had no problems.
Gregory GNothing, my experience with this place was outstanding.
DAWN HThey made sure all my belongings were out and had me on my way quickly! Will be going back forsure.
Valeria SThe ratchets for the stramps were rusted. And I returned it a day early and then they charged me a late fee. I have pictures that are dated of me dropping it off and of the call that I left a message that it was there. So I don't feel that was right to be charged a late fee.
MATHEW AHeat it up!!! 😁
KIMBERLY AAmazing Service… Would definitely use again. (Taylor was awesome!)
MARK LU-Haul charged extra mileage charge - not sure why. Would want clarity about that before we rent our next U-Haul.
Elizabeth SMade Reservation on line. Everything from pick up to return ( local rental) went smoothly.
LAWRENCE SI spoke with Dan earlier in month re: questions of renting truck out of state. He was helpful. Retuning truck was more difficult then expected. Office was closed. Had to wait on line total of 45 minutes plus. Melissa was the person that finally answered and took us through proper process of logging in truck and returning key. She was kind, patient, and very knowledgeable. Thank you very much.
VERNON LAtul was not the original drop off location. The original was closed due to hurricane Helene. They directed me (phone call) to Atul's location. He was very polite, professional, offered to help position and disconnect the trailer and completed the drop off paper work immediately. I was pleasantly surprised at how well I was treated.
WILLIAM SThe only thing was the truck starts bouncing when you hit about 40 other than that awesome 👌
Kevin WThe agent was knowledgeable and hooked up the car and tested it etc, with no problems. Very professional operation. THe trailer was in great shape.
RONALD KIf they need to be In this area.
DOUGLAS GI rented the dolly on Friday. It was my understanding that I needed to return it by Sunday, or be charged an additional $20. I went to the location to find it was closed, not unexpectedly. I think this is an automotive repair shop and I can't say if the facility was clean. Also, I didn't interact with anyone ans the business was closed. This is why I anwered "no" to the questions regarding the facility and staff. I left the dolly and took a picture of it at the side of the facility should there be any questions. Apparently this was OK to do as I don't think there have been any additional charges. So, overall this worked out great!
MARK KThis was not the location i was given. I was given something like 3050 Polk which was closer. I dropped it off on Sunday when they were closed and called them (left a message on their machine) They never signed it in until the place in St. Louis called me to find out why it hadnt been checked in. THen they called them and it was checked in so really no problem. I put in these ratings even though this was not the location listed above because otherwise i cannot get off this website
RONALD KBigger drop box slots for fat Uhaul keys. The business was closed and didn't speak to anyone. Just strictly drop off and send Uhaul pics of interior & exterior of the truck.
Anne RStraits is great! Helped me when Paul's auto wasn't available to pick up my trailer
SUSAN BThe location has short hours 9:00. am.-4:30pm
carl gAccessible location. A gravel pad to set equipment on instead of sand would be ideal as the jack mechanism sank in the ground a couple of inches. Overall satisfied with the experience.
Justin MA clean truck.
Dacia LThe owner was great to work, and made the process of renting easy. Moving your whole home is traumatic, so this was one part that went smooth.
Jeffrey REverything was as expected with pick up ,use and drop off of the equipment
Ronald REast to work with. Friendly, understanding. Great experience
Craig BVery convenient and helpful staff.
Russell CHe was very helpful & friendly & quick.
Barbara DWas told that my return date was Thursday. Call return location to inquire about extra time needed. Was told they had Friday listed as drop off day. Was charged for said day in reality. I feel scammed.
RIAKAY YTold a little more about the cleaning of vehicle and if someone didn't have cleaning material for the customer to clean on location.
Danny JThe guy running the place tried to start an argument. He was extremely rude. I think he has a screw loose. He gives u-haul a bad name.
mike fThis guy was great
William GNothing everything went smooth :)
Jacinto TMake sure that the pricing matches your website and to ask if the insurance that was added was wanted.
Daniel LNot charge so much for a couple extra hours. Got charged for a whole day when I needed just a couple extra hours and I dropped off the trailer at the scheduled time. Never the y'all itself for just an extra hour sure to the storage into not opening until 9 am on the day of drop off.
Tiffany MIt would have been nice to have a chair to sit down on while waiting while the gentleman finished up another reservation on the phone and then did ours. It is a small place, though, so maybe not room fir some kind of seat. Other than that, everything was good.
Hans GGood job
Larry WKeep it right there. The guys (including Jim) were exceptional in their level of service for me. The trailers I rent are fantabulous.
Michael BIt tongue jacks on trailers up to 12 ‘
Christopher KPrompt and friendly service. Thanks.
Rodney Mexcellent service
Mary GThe trailer had lighting problems but the dealer quickly fixed them and got me on my way. Happy traveler.
dave bNothing, a great young man!
Brad BGreat guy very friendly and helped us with everything could not ask for better service!!!!!
GARY JLonger hours of operation?
Sheryl FService is always great here. Never have any issues.
Christopher BWindshield was covered in dead bugs.
Chad PStaff for helpful. Everything worked out. Thanks.
jason ZSo friendly and helpful!
Chelsea HGood service and helpful.
Adam M