It had a super small steep ramp which is not easy to use
Greg S
Customer Reviews for Think Storage West Jordan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle. Fast and easy. Very friendly
GARY CVery clean site and employee very helpful
DAVID SBuena atención, muy amable el joven que nos explicó todo
CHRISTIAN Athat they spoke Spanish too.
ALFREDO MExcelente todo
MICHAEL RThe location was changed without notification, and while the location was clean, the inside of the truck was slimey and covered in some sort of grease. ALL 26 FEET OF IT! We cleaned it out once at the beginning and again at the end but not before I slipped down the ramp because of it. THIS SHOULD HAVE BEEN CLEANED BEFORE WE PICKED IT UP!
Alyson JExcellent service à la clientèle. Fast and reliable service I was in and out when I picked it up and I was in and out and I dropped it off.
DUSTYN HThere was dirt in the truck. The employee told me the truck was full of gas, but I bought 3 gallons of gas after only going 5 miles. While he compensated some, it still feels like I paid more than my share, and it erodes trust.
AMERICA FThe guys helping were very quick and friendly. Not that they needed to know much for my needs bit they were fast on the few questions I had. Very nicely done. Thanks
DAVID BThe truck was not swept out and had broken glass in it. I was also charged an after hour service fee even though I returned it on time. I was never notified on that.
JACKLYN CGreat help , came out and helped disconnect it for me.
Merle Gexcellent service thank you
TUSI SThe gentlemen who checked me out and back in was very professional and helpful. He answered all my questions and I enjoyed working with him. I had the same guy for both checking out and back in.
KELLEY GGreat experience. Friendly customer service, truck was clean and pickup and drop off was quick and easy.
Rachelle AFirst they changed my pick up location, then I had to drive further. Then when I checked the truck in online, it made us drive 15 miles away to a drop off location when there was one less than 5 miles ways. So therefore, I had to pay more in gas and miles. Your non human check in and out for a truck is not very good customer service. I will avoid using Uhal again.
Shana WGreat doing business with you guys.
Scott CThe appliance dolly we requested was not available
Brian FThe app was not straight forward / we couldn't find the dropoff instructions, but were able to call support while they walked us through using the website instead of the app.
WESLEY CMake it not so expensive
Zachary HNot overcharge. When it asked if I agreed to total i said no, and gave me the option to write why. I wrote because I turned it in 2 hours after. On a Sunday where everything is closed. And it replied that a member of uhaul will be contacting me on a business day. Nobody contacted me but of course uhaul pulled my money out anyway. Went to the location and try to get my money back, guy was really nice but since it was turned in on a sundaya and on the app, he couldn't do anything.
MIGUEL HI was missing all 20 blankets I ordered and there was not a furniture dolly in the truck. No I wouldn't recommend this store.
Chris JExcellent attention and service, I would always use their services to move when I need it.
ROMER N#1 difficult to get help do to hrs and weekends #2 paid for a furniture dolly and did not get one This made my move very difficult and painful. PRO; two individuals I met in office were very nice and helpful. Mileage cost reasonable as well as gas fill up
LYNN MWe returned the uhaul and dolly trailer on a Sunday when they were closed.
BRENT AThe service and trailer were great. The only thing I would suggest is get better chain hooks on your safety chains on your trailers. They don't match up well with some trucks which makes it difficult to attached the safety chains.
JOHN HEasy and friendly staff
JOSE SNate was very professional!
Maryann VA little better drop off instructions (posted on the building) would me make after hours drop offs much easier. It is a huge facility with a lot of options for drop off parking.
DOUGLAS WFloor of the moving truck was filthy!
Spencer GGreat service and very helpful.
MATT SNo additional comments.
BRIAN JThe front driving area had clippings of hair of something all on the ground but was an easy sweep out, other than that, check out and return was quick & simple and great rates.
PATRICIA VSarah was great. Friendly and very informative.
Reid TFriendly and helpful.
LYNN WClean facility, great location, easy return process.
Nathan AVery Helpful!
Dalen LExcellent service à la clientèle. They were very fast got a storage and a U-haul and was out in 10 min
Dalton SExcelente
Becker TPerfect rental experience, location was new and super clean. Office was immaculate and the customer service was phenomenal. I would rent from here again and my experience was absolutely perfect.
William RListened to my frustrations, offered solutions and recommendations.
Amanda MThanks for everything
suleman gNothing at this time. Clean store and great customer service
Bret HWas not the location requested when equipment was reserved. I was INFORMED I could pick the equipment at a location 12 MILES from my home city, but instead I had to drive an hour to another location to pick up the equipment. STOP TELLING people they can pick up at a location only to learn they have to go somewhere else. VERY POOR CUSTOMER SERVICE !!
David AAshton was so patient and helpful! The process was fast and efficient and helped make our move the same. We struggled a bit in figuring out the after hours online check-in process, but finally got it done. Merci!
Anne RConstruction around the property made it difficult to get in to return the truck. When we did get in, the person working at the location couldn't find our reservation. I showed him my receipt with the location on it. He called U-Haul and they had evidently changed the return location. I don't recall getting any notification from U-Haul that we had a different drop-off location. The person at the drop-off location got it figured out and we on our way.
Louis BEverything run smoothly.
Mike MWas told one thing by your guys at the store and figured out something else when on the phone with u-haul. Used the trailer for one day and was charged for two. Was told it was alright if I left the trailer at store after hours, was Not told there would be a "after hours" charge, and was charged $20 extra. Was told I could find the link to return the trailer on the email, found out later you have to go onto the website to check the trailer back in. Real rinkeydink operation. Was charge $75 instead of the $27 it should have been. We'll see if I get a refund or not. I would not recommend this place to anyone! Beware of misleading or wrong information that costs you money.
David HS.O.
Paul RNice customer service
Omarshah AExcellent Service
Romer NNot a darn thing
Gena APick up was easy, my only complaint was I didn't get the packing blankets I paid for. Other than that everything was great!
Amanda NThe young man who was on site definitely made it a memorable experience. He offered to scrap the windows and even had me go into the office while he checked in the truck due to the cold.
Charles A