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KEVIN P
Customer Reviews for Trojan Storage Roseville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvement needed!
RONALD BThe AC was not working which made it very uncomfortably on the hot day!!!
Gabriel HI had to restart the app 3 times to take pictures of the rental truck because it kept hanging up. I spent about 30 mins fumbling through the app before going back inside to let the employees know I'm having trouble with the app. It was a waste of my time. It would have been much quicker to do a walk around with an employee who knows what their doing than for he to have to download the app and figure out how to use it and at the end, had trouble with the pictures downloading to your app.
EDWIN SMy first time renting a stroage so I have no clue of what to lol for. Sierra was so helpful if what size is best for my situation. Thanks a million for your kindness and making this moving experience a lot less stressful
SIRI AFIRST TIME IN MY LIFE I CAN REALLY SEE THRU FROM ALL THIE WINDOWS AND FRONT. KEPT VERY CLEAN WITH EVERYTHING. SIERRA, SHE IS THE BEST. I CAN COME TO THIS PLACE FOR MANY YEARS. KEEP IT UP THE GOOD WORK SIERRA.
Mohinder BThe truck was a little tired but in good enogh shape and everything worked. Service was very quick and efficient.
RICHARD GVery easy to rent, Helpful person at the counter, easy to return vehicle after hours as well
GLEN MThe vehicle was clean when I picked it up. Sierra, the front desk person who helped me, was very quick and efficient and I was on the road quickly. The vehicle worked well.
LARRY BVery pleased with the service level.
fredy zI wish I knew about the gas meter charges beforehand. The gas tank was already near empty on pickup. The parking spot was terrible and difficult to back up in. Nearly impossible without help for an average driver.
Caleb YService is good and efficent. Vehicle was clean and in good condition.
RICHARD GI appreciate the professional, knowledgeable, and courteous staff for always being proactive.
THOMAS SSelf check in process is a joke. Trying to unlock the box is ridiculously finicky. Took 3 of us to figure it out. I paid for blankets and a utility cart. Neither were is the truck. Never coming back.
Dan LThis is a great location & the staff is amazing!
RACHELLE BI was under a time constraint so I used the U-Haul reservation directions. However, it took me to the wrong U-Haul l/there are three owned outlets owned by the same company, apparently. The U-Haul representative was overzealous from the beginning to the end of the rental. She made me feel upset and uncomfortable to the point that I knew before leaving that I would never do business with that particular U-Haul again. The U-Haul representative attempted to sell me insurance to which I said, thank you, but I don't need insurance as I am fully covered by my provider: Farmers insurance. The U-Haul representative printed out a document read to me that the rental vehicle's value is $35 000 and she said I was consenting to making immediate and full payment should anything happen to the vehicle during my rental. She explained that the vehicle should be returned with the same amount of gas- I have rented from U-Haul for many years-she was just doing her job. Her emphasis on charging $8 per gallon was a bit much, however. As I was going out the door, she said, "You never know what could happen". Which completely creeped me out. I have stage four pancreatic cancer, so I am quite sick, with that, I'm not recalling every bit of our conversation. But, one thing is for certain- the representative's behavior was beyond inappropriate. Sincerely yours, Judith Lester .
JUDITH LI would just make sure the cab is clear of debris left by others. Other than that the rental agent was friendly and professional.
RAEDEAN WGreat customer service and a seamless experience.
STEPHEN MThe hours this location is open is bad
FERNANDO PToni was incredible. She was extremely busy and handled everything with confidence.
CHRISTOPHER HThanks for all your help
RHODA PI really dislike the model of dropping tge van back off. It shouldn't be the customer's responsibility to take photos or update the mileage. It doesn't make the rental cheaper It just makes the process worse. Just do your job. While you are at it make sure you fill the wiper fluid and clean the vehicle for the next user.
TIMOTHY BWindshild was filthy on the inside. Tire pressure was low more than 10 % in the tires. dashboard could use to be wiped.
CHARLES SThe side mirror is broken and does not stay in place making it safe to drive.
CALLIE CThe van needed a wash and the inside dashboard was very dusty.
EDWIN SKeep doing what you’re doing, Christopher was fantastic.
Monica FNothing to improve on, customer service was awesome. Thanks again.
john mMake sure the main lobby is open.
SCOTT KSuper nice people work there ! Both ladies are extremely friendly and helpful ! God bless Trojan
John LDispatcher was friendly but lacked experience with one-way rentals. Fortunately she had a person to call and get directions. The truck was clean and ran well, but it leaked motor oil.
Richard BGreat gals smart and easy to deal with
John LManager is professional n very knowledgeable very helpful
Matthew MJackie at Trojan Storage was above and beyond helpful.
Analicia GGreat service. Thank you so much 😊
KAREE RVery accommodating and greet us with smile. Easy to transact with and able to render service with satisfaction
ALVIN DHelpful staff, professional and personable
christine mNothing, you guys were terrific!
THOMAS HI’ve rented trucks, vans, other equipment from this location several times and have always had very positive experience.
Susan AMy experience was great. The woman at the counter could not have been nicer. She is the perfect person to represent Uhaul.
Michael SGreat customer service is provided from this location. Great experience.
Shannon WEquipment was clean but there was some unnoticed vandalism to the vehicle rented. Some vehicles are at risk where they are stored. Need a more secure parking destination.
David THours are too restricting for a Sunday - closes at 4:00pm. I arrived at 4:15 but was still charged an additional $20 for after-hours return even though I completed the return through the UHaul website. Also, the return instructions are confusing as the first page instructs you to insert the key into the return slot, but then it instructs you to obtain the mileage and fuel level - how are you supposed to do that if you've already dropped the key into the slot?
Ben LHi, at this moment I'm not sure how you could improve customer support and satisfaction, largely due to your team, and manager Barbara Frisbie providing me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner, The equipment and facility are top notch, the rental truck I rented was clean, operated well and based on Barbara's recommendation was the perfect size truck/van getting the job done in one move. Overall, I give Barbara and Trojan Storage an A+ and will recommend your business to all my family and friends that require moving and storage services. In fact, your business is now my "go to" when in need of moving vans and rental spaces. Thank you! Michael
Michael NBarbara was very professional, answered all our questions and made our rental super easy. Thank you Barbara.
Yesenia AEverything was perfect
Mohammad HStaff was kind and helpful.
David MToday was are second time using this location. Everyone is so nice. Je les recommande chaudement.
Cindy OGreat and friendly people… Especially Jackie! She was sweet and kind… and super friendly…
Irma AGreat gal working the center. She was extremely pleasant and the whole deal was awesome!
Catherine SGreat experience with this personnel
CAMILLUS URented it for 8 hours but only used it for less than 3 hours and paid $50,56? Expensive I might try others next time
Ferdinand UIf ever I need another rental, I'm definitely going to go to Trojan. Excellent experience.
Anita MTrucks front and windshield were quite dirty. Starting with a clean windshield would be great, particularly when the driver's sun visor has been torn off!
Michael WExcellent service à la clientèle
Katie GAttending staff on the counter was very helpful and polite.
Gurpreet RNothing. Everything so smooth and easy. The most pleasant wonderful lady I've ever encountered doing a business transaction.
RHONDA WThe gal at the front desk was very helpful and friendly.
Joette MEverything went very well so no suggestions for improvements.
Dolores NI can't think of anything... This location is great!
James BAmazing customer service
Terry DChange nothing!!!!⭐️⭐️⭐️⭐️⭐️
Buddy Peverything was perfect. thank you
RUSSELL FI did the drop off return on the Uhaul app. The app had a glitch which prompted a call from Uhaul the next day inquiring if the truck was returned. A follow up call with the rental facility cleared the dilemma.
Jeri MThe employee who helped me truly was so incredibly pleasant that interaction with her made me smile even though I was in the middle of the most unpleasant chore, moving… hold on to her U-Haul and she deserves to be rewarded! A raise or fat bonus?
Jamie W