Every employee I encountered at this store was helpful and friendly.
JEFFREY PCustomer Reviews for U-Haul Moving & Storage at 64 East
Testimonials From Recent Customers
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The vehicle could be a little cleaner. The customer service representative was very helpful.
MAURICE RThe staff was well knowledgeable and their expertise was superb and very respectful
tryone b | Premières impressionsAll good
LISA MThis location had a very nice girl that was very helpful and kind when I dropped off the truck
JORGE RHad us in and out in less than 5 minutes at 7am! Excellent selection of moving products also!
Eric AI had an awesome experience. Don't need to change anything.
KARY HThe representative was very nice and made me feel welcome. The gentleman who showed me the utility trailer was helpful. The manager who helped with the returning was so nice and courteous. She helped me back into the spot since I was having trouble since I never towed before. It was a good experience from start to finish.
JESSICA LThank you U-HAUL. These guys let us rent out the storage alittle longer then we expected without any issues!!! All those guys that work there are amazing!!
JON T | Expérience généraleI've rented through Uhaul twice within the past month using the Android app. It was quick and easy, which made the experience much more pleasant. When I picked up the trailers, I was in and out of the office within minutes. The staff was very helpful, friendly and efficient. I had a great experience and highly recommend renting through the New Bern Avenue location.
SCOTT TI believe the gentleman I dealt with at pick up was named Robert. He was super approachable and professional. He was juggling answering questions of another customer that kept interrupting (not Robert's fault!!) and he handled it amazingly. Best U-Haul experience I have ever had and I've rented from countless locations in different states moving around for 10 years in the military previously. Robert deserves some recognition if possible!
DANIELLE SDon't make them pay for a part that you guys can't provide. The service was great and easy but after spending money on a trailer, I was forced to buy an adapter part so the lights can connect to my truck. This should be provided from the U-Haul services, it's not my fault my 2020 truck has modern hookups and the trailer doesn't. If I didn't have any more money to spend how would I have drove the trailer off the property!? Very not convenient. But the workers are amazing you should put a radio in that place cause jeez you're gonna bore them to death in there. Yes it's a job but they're human too remember that.
RICARDO GVery easy to work with and very helpful.
MICHAEL BMy only issue was when I went to the original location that I had, I was told that it had been moved to the location on New Bern Ave, around 30 minutes away. I never got a call, email or text message telling me of the change and I missed the reason I needed the trailer for.
Russell HMe cobraron extra por la gas y entregué el vehículo mucho antes de las 24 horas y sin consumir mis 30 millas pagadas la verdad muy en desacuerdo con la entidad.
Nirsa GGeneral manager is very good 👍
KASHIF IVery nice service
MARIA SThe employees were super nice and knowledgeable, efficient and most importantly, COMPETENT! Competence is very hard to come by in customer service, so refreshing.
ALICIA BThey were very helpful
Deshauna A | Premières impressionsMerci.
MUKUZI HYou need more space for when customers come and return the trucks. Not a lot of space. But very friendly people.
BARBARA HGood service
WILLIAM TThe customer service was awesome. I was greeting first thing in the morning with great energy and a smile. I felt welcomed walking in. It was followed up with a quick and seamless check in process. Will definitely continue to use their services.
Christopher KThe pickup was easy. Drop-off was a little harder as there was not room to drop the trailer up front but we found some room in the back.
THOMAS BThy were very professional
ETTA AThe customer service team was excellent, as well as the service. I will be using U-Haul again in the future.
DENNIS JWell pleased with the service
RINALDO C | Premières impressionsThe uhaul that was given to me was completely out of from a previous maintenance service & i was stuck in traffic during tornado warnings for over 4 hours waiting for road side assistance
Starlette HEverything went smoothly
SHERRY LThis location always treats me right. I was in and out with my move in process to my move out. Thank you yall!
JASMINE C | Expérience généraleMake sure the drop off location is accepting the return.
DIANE CAlways reliable and easy pick up and return. Wish Uhaul gives discount for frequent renters like myself.
PAPA NEverything with my visit today was great!!! No complaints at all!!!
EARLENE FHope I want have to use any u haul services again , However if. I would it were definitely be u guys tho u so much
alma W | Premières impressionsIt was quick and easy. No thrills but a good experience.
Shemeaka AMolding on windshield was coming off and slapping the window as I drove
Sanchez MCustomer service was poor! Wait for over 10 mins when it 2 agents at counter! Agent that did help had no sense of urgency ! And the truck was leaking oil!
TANEKA SQuick and easy pickup & return
Brian TThe truck I picked up was on poor condition sitting at stop lights the truck would be jumping. I complained about the vehicle that was in the news and was told that's what you ordered. That's what you get and we do not refund anyone which is unacceptable coming from your employees.
ERIC LThe experience was great! The staff were very pleasant, knowledgeable, and helpful.This isnt my first time here...definitely recommend this location!
ROBIN WWhen I dropped off the truck I was told that I paid and was good to go. I wake up this morning only to find an email stating that I owe more money! Why was this not taken care of when I returned it? This is stealing and unhonest! How do I know that this is true when I wasn't there when this was added? I haven't signed anything since I dropped it off and maybe no not maybe they SHOULD go over this at time of return and ask for any additional right then instead of a surprising bill the next day after they were told that oh you paid you are good to go. I am so disgusted by the way this has been handled! Do better and be respectful of other people's money!
DESHANDA SNothing to improve on; Because this store on Newbern Ave. Is awesome. They h some wonderful and very helpful people. And I must mention the store manager of this store Michelle RidleHoover. This lady is so awesome. Our move with your Truck was so much easier. And everything went nice and smooth. You just gotta try this store. Thank you so much Guys. Love You Uhaul.珞
thomas hThumbs up!
David DTruck just needed swept out inside
VICTOR AA couple days prior to picking up my rental, I received a call from U-Haul asking if I would pick up my rental from a different location in exchange for receiving 20 % off. I accepted this offer. Upon arriving at the new location, there was no one there to get the vehicle from. After calling U-Haul they sent me to yet another location. Upon arriving at that location, they did not have my order which originally included damage coverage ($60), 2 rental dollies ($24), 12 Furniture pads ($12) and a larger truck (15'). They had to create a new order for me that ended up being more expensive than the offer I was provided and didn't include any of the items that I had originally requested and was a smaller 10' truck. Total of 576,52 vs 553.67. The new contract apparently had an earlier return date as well, which I didn't realize and ended up getting a late penalty on top of that, for $29.68. This all stems from an offer that YOU GAVE TO ME. So no, I would not recommend any U-Haul to anyone.
ERIC Nbuildings and entrance aren't clear. I used the map but buildings are labeled alphabetically and entrances have numbers. the two number pads weren't clearly marked to tell the difference between check in and door access. there was only one person at the counter leaving the desk unattended for extended periods of time while checking in other guests.
Jennifer P | Déménagement en ligneRobert was so professional and helpful, he went above and beyond his expectations, great facilities
DOMINICK R | Expérience généralePeace of mind that my furniture was safe facility was clean and easy access for me.
SABRINA S | Expérience généraleEveryone was nice and helpful
IVAN B | Expérience généraleNone.
boubcar t | Premières impressionsThe staff at this location is very friendly and the manager is always pleasant and helpful. Excellent customer service
TONY R | Expérience généraleThe best staff that care. The General Manager is one of most caring people I've ever seen. She really cares about all the customers. Thank you Sincerely Edna Love
edna l | Premières impressionsMaria Diaz Mondeja has been very outstanding
peter t | Expérience généraleEven thought I fell behind on my payment due to hard times, the manager worked with me and allowed me to settle and retrieve my property. Very grateful for this location!
Danielle E | Expérience généraleThe storage unit has dangerous drive up access.
Jason S | Expérience généraleThe storage has bad parking and turn around area that I didn't realize when booking. Very tight. Witnessed someone almost take out storage because of the tight driving conditions without any turn arround area.
Jason S | Premières impressionsI had no issues for the duration of my rental. I'm thankful for the staff who were very helpful. On the day I moved in, I was coming from DC and traffic had me running up against closing time and when I called and told them my situation, they were willing to stay open a few minutes after closing time to check me in to my unit. On the day that I was due to check out they were willing to extend the hours. Again super thankful for each team and their customer service over the years of my rental.
ALTHEA S | Expérience généraleI Really Really Glad U Haul Was About 5 minutes from where I Live. I Enjoyed Talking With Staff. Will Be Back In About 7months. Thanks You U-HAUL STAFF ON NEW BERN AVE. GOOD JOB....
Barbara L | Expérience généraleTrès bien
keith m | Premières impressionsMarie on new bern racially discrimination. And another customer that was black also Seeking legal action for discrimination
sherrel r | Expérience généraleThank you soooooo much for all of your help. Everyone and everything was wonderful. Thank you again.
marjorie p | Expérience généralein understanding how short staff your store is, I would have to say the nice lady ( I wish I could remember her name) was so helpful and did everything she could do to her job. if i was running this store, she would be employee of the month. she kept everything running great and did her job like a trooper. this type of person is very rare to see in someone. do everything you can to keep her there.
peter t | Premières impressionsStaff is amazing! Would highly recommend this location.
RITA C | Premières impressionsGreat and helpful staff!
jason k | Premières impressionsGreat team
ANTHONY N | Expérience généraleKeep the good work up.
levi b | Premières impressionsHad over $2000 worth of items stolen from outside and inside of my unit. Employee refuse to help me figure out options, I've had to contact police.
Bridgette M | Expérience généraleI have done business' with this U-Haul store for many years. I have been thankful that the staff have been very helpful and enjoyable to work with. However , this final encounter was not at all pleasant. I urge you to look at the security footage. and you may decide for yourself if the Young Assistant manager was acting appropriately. I asked for help and was told I was Racist , Disabled, and a Sweaty ... So Please Take a look at your footage. Merci!
Charlotte W | Expérience généraleThe manger Carol and his team went above and beyond to help me
Alba D | Premières impressionsAccessing the storage unit is extremely difficult, due to how close the units and trailers sit in relation to one another. This makes backing a trailer/truck to the unit for loading cumbersome. There needs to be more space to be able to pull a vehicle and trailer to the unit.
Wesley W | Déménagement en lignePaul and Kelly were amazing!
laquita c | Expérience généraleThe load & unloading area was trashy. Unused boxes could not be returned. Dolly's had to be purchased.
Michelle H | Expérience généraleDutch was extremely kind, patient and helpfu.
patricia j | Premières impressionsI loved it
john m | Expérience généraleI love this location. I have used them many times in the past and I am back again. Great service and helpful.
Nikita W | Premières impressionsWhen you walked in the store someone said hello welcome. The entire team was knowledgeable an patient. They answered all my question. I'd recommend them to anyone. And give my business to this store again.
shaneil h | Expérience généralePhenomenal service!
Carolyn T | Premières impressionsI called customer service because I was having issues checking in (the office didn't open till 9 and it was 8:30) and I was transferred 3 different times, spoke to 4 different people. None of which told me I needed to check in at a different door before I could open the regular door. The woman inside the office was helpful, but I was very frustrated that literally no one bothered to try and figure out my issue.
Wendy M | Déménagement en ligne1st unit leaked water and I lost TV's and mattress sets. Anything cloth. I still have not finished my $1000 claim. Going to check on it tomorrow
carmen c | Expérience généraleThe representative who helped me was the best I've ever dealt with at a Uhaul location. Friendly, knowledgeable, efficient and more Uhaul staff should be like him. No one likes moving or storing stuff but he made the day a lot more pleasant just by doing his job.
ANGELA H | Premières impressionsI was warmly welcome and experienced outstanding customer service. The staff answered all my questions. The location was neat and clean. It will be a pleasure to be a customer at the New Bern storage location. Thank you so much for a pleasant experience.
HELEN D | Premières impressionsKelly was extremely helpful!!!
MICHAEL A | Expérience généraleThere are never enough people at the counter & lines often back up. Moving out I waited about 40 minutes for two people ahead of me. The guy went as fast as he could, it wasn't his fault, it was fault of not having another person working. Where I picked up my trailer in Montana they always had 2-4 people working and no waits were ever a thing. When moving in I didn't understand the term on the website about the storage being up on a platform (split level), so when I arrived and realized I had to walk my stuff up every time without my Dolly or an elevator I wasn't happy... obviously this was my mistake, so I don't blame the facility, but clearer language on the website as to elevator/stairs only access would have been helpful. Each time it took me about an hour and 25+ trips which would have been done in 25 % of that time had I went somewhere with a elevator and Dolly access. The mouse traps I guess are necessary, but definitely not a great impression of the place. Some of the poison got on my stuff (I'm guessing from a pest that escaped it). I'd have preferred the storages been sealed up right and less risk of pests as to not need that. The move in process was smooth & once I was seen (after 40 min of waiting in line) so was the move out, so the staff that was there were all good.
Curtis M | Expérience généraleThe place is very dirty! Should be a shamed
Roger D | Premières impressionsUnit was far smaller than I thought (my own fault) but they charge entirely too much for the size and it's very inconvenient to get to the unit.
Brianna W | Expérience généraleThe storage was not the size what was suggest. I end up having to get two storage.
Natreace B | Premières impressionsAlways a pleasure.The manager John was is so helpful and the staff is friendly, too. My storage is updated and safely stored in this clean, efficient facility for years.
Corrine G | Premières impressionsMuy bien todo en este lugar
Jesus G | Expérience généraleFound dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they've had this problem & didn't send a notice so I'm very disappointed & will NEVER use this company again.
Lynn O | Expérience généraleWell maintained facility and staff was always pleasant especially recently.
Michael D | Expérience généraleMy only concern is the long hold on the phone to get help.
CLIVE H | Premières impressionsWas my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot
JOSE C | Expérience généraleI had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!
Wendy H | Expérience généraleI would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.
PATRICIA M | Expérience généraleThe loading/unloading door is broken have to use main door to access my unit
Terrance H | Premières impressionsIt could be that I just don't know but I just don't understand why there are dollies but you can't get them up the stairs. You also have to fight to get the dolly over the step at the door. It's hard.
April D | Premières impressionsEvery one was very good to me and family thank so much for your kindness Kim Black
Kim B | Expérience généraleExcellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.
Elizabeth M | Premières impressionsI’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.
JACKLYNN P | Expérience généraleVery high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing
BRIAN J | Expérience généraleU-Haul Customer Service is still the moving and storage champion!
gregory h | Expérience généraleThe code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.
Lisa N | Premières impressionsOver all the experience was great.
EVELYN M | Expérience généraleBien
Johnnie W | Premières impressionsI didn't get her name, but the young lady behind the desk - and she has been there on previous times I've used this facility in the past year and a bit longer - is a remarkable person to handle so many customers and maintain her cool and professionalism. She is AWESOME ! give that woman a raise ! Everybody at this facility has been wonderful when I've used them to move (July 2019) or for storage (April 2020 to now).
KAREN C | Expérience généraleVery professional
bryon w | Premières impressionsThe facility was not "temperature controlled" as advertised. I was forced to find other accommodations to store my belongings as the U-Haul unit was much too hot. This issue lingered on for 3 weeks and I had no choice but to move my belongings to another storage facility.
Steve P | Expérience généraleCourtney was very helpful and friendly!!!!
Rochelle T | Premières impressionsRaina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.
Laura M | Premières impressionsThe cost of the space was quite a bit higher than what I could get a slightly larger space for at a different storage facility for considerably less.
Randall M | Expérience généraleWonderful
Urhura I | Premières impressionsVery friendly and accommodating staff.
Dorothy S | Expérience généraleWe had a great experience. Would recommend you to any of our family and friends.
Steven G | Expérience généraleVery professional, kind, informative, and helpful!
Ethel C | Premières impressionsI called U-Haul on New Bern Ave yesterday and spoke to a sales rep about renting a10x15x10 space. We never received a confirmation, and when I called back I was told there was no reservation!!
hope m | Premières impressionsGreat location and team.
TONETIA F | Expérience généraleArrived at facility with a loaded truck to find my rented unit LOCKED! There was no after hours number to reach anyone. This resulted in money lost from gas, hired movers, apt contract violation, n wa
anitra b | Premières impressionsContract should allow for partial refund if the move-out occurs before the end of the current monthly period. I paid an entire month's rent and used the unit only three days into the current period.
Stephen D | Expérience généraleI was able to move in and move out same month and had access to the facilityou after hours.
Joanna H | Expérience généraleExcellent service.
betty p | Expérience généraleExcellent, efficient, friendly!!
Janet H | Expérience généraleMy glass for my dining room table was broken and it was alot of dirt and sand over and in my boxes
Jame P | Expérience généraleThe customer service was great.
TINA S | Premières impressionsNo problems!
Marcia D | Expérience généraleI am very happy with the service I received here.
Qing F | Expérience généraleThe staff was rude and unhelpful. To call them liars wouldnt be a stretch. They nickle and dime the customers and are not honest about what your getting for the price. Reconsider your business plan...
Lisa F | Expérience généraleOutstanding performance and service
james m | Expérience généraleMaybe some more lighting for the storage units behind the store. That would be helpful
Sharelle M | Expérience généraleeasy access abs friendly staff
Gretchen S | Expérience généraleGreat job
THOMAS F | Expérience généraleOverall my experience with u haul was great. They really came through for me, and I am very appreciative of them. I would recommend friends and family to do business with them.
NOTOSHIA W | Expérience généraleGreat storage site..wonderful enployees!
BARBRA B | Expérience généraleOffice staff=very nice. My neg. experience = HQ vs. local. it took 2 phone calls + driving to location to be recognized as "out". :( Facility tiny. Couldn't leave b/c blocked drive when truck loaded.
Michele C | Expérience généraleThe team provided excellent customer service, even while short staffed. Will recommend!
Gretchen S | RéservationPeople where freindly and location was great. Merci
melvin p | Expérience généraleUHAUL services were excellent in in three WR- GA, SA-TX, and Knightdale, NC.
Don P | Expérience généraleAll good
larry b | Expérience générale