Brady was amazing! Was in and out super fast and he helped hook up the trailer and answered any questions!
KEVIN GCustomer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your employees are very professional, courteous, and your pricing is very affordable. Hard to improve on anything. Just keep up the great work. You make what is a stressful time very pleasant.
ROGER KIt's hard to improve on excellent. The only thing I would recommend is please continue to do your very level best as it seems you have accomplished very happy customers.
LESLIE B👍
HARSIMRAN SThe price is too high. Whats the point of a check in and out entry card when the doors automatically open to anyone walking by?
Lindsey E | Expérience généraleThank you for having great employees!
JEFFREY HThis was the absolute best relationship I have had with a storage facility ever. Your staff is always on top of everything and absolutely helpful whenever I needed questions answered. Additionally because I do have health issues, your staff was very helpful in assisting me in getting things taken care of and all organized for me to move out.
judy s | Expérience généraleThe sales manager that helped me was very courteous and kind to me and help me with my U-Haul truck and transition to a new storage unit! I was very pleased with the overall service that I had got yesterday. It would recommend to anyone that asked me about U-Haul or their storage units. Thank you very much and have a blessed day sincerely, Corey Green.
COREY G | Expérience généralePersonnel were above and beyond friendly, helpful,courteous. Great personnel
ROGER KNot bad service.
Fernando FThe staff was very helpful. Our clerk was Hayden and he was efficient, helpful and very polite. If I owned a business I would steal him away from you. Hold on to this young man. He will be a winner for your company. As a retired teacher I can always spot the ones that will make a mark. sue
SUSAN FYou have great people at this location, thank you!
JEFFREY HVery friendly and helpful staff.
Robert PPrice is high. I only used briefly, then I shopped around and found out major pricing differences and policies for increased rates. Not good.
Margaret B | Expérience généraleGreat customer service and equipment!Thank you u-haul
GABRIEL Rgreat
KEVIN VI had no problems with this site, although it was not my requested facility. I stopped at my reservation site on 63rd and Bell and was told everything was good. I received a barrage of texts and calls telling me of a location change and that I must pick NLT 2:00pm. On the 24th in New Mexico. I was told that someone would reach out by text or phone. 5 days latter No contact
JAMES CThe general mngr, Elyse was excellant to work with. I had a very complicated move to plan and she helped set it up and walked me thru it.
MAY CLike that you are open at 7 am.
EVANGELINA PVery friendly staff and a easy location to get in and out of.
Robert BIn & out with no problems. Love your App and return truck video.
Robert BGreat Service!!
Brianna cIf you rent 6 trailers and moving help but every time I get different prices on every rental but they get higher price than given me frequent rental rates
PERRY BThank you! Just downsizing is why we cancelled. Everything had been great!
jaime r | Expérience généraleComputers were down but service was good.
JOHN CPerfect as is
SHERRY CThe app explains how to pick up the vehicle without going in the office. But when I couldn't figure how to pick up the truck, I went inside to find out what was the problem was I was having. Inside, the people at the counter said I couldn't pick up the truck myself because they had to give me the key. Very confusing. Great directions on the app, but then they don't let me use the app to pick the truck up without their help.
LINDA VThe staff were friendly and helpful
Karen H | Déménagement en ligneIt always takes longer than promised.
Bert FOut of the few U-Haul locations I've worked with, this was the best. Convenient location with easy access and egress. Quick and efficient service. Will absolutely book with them again for future needs.
Ryan VFriendly staff at check in and return. Would use them again
ERIK JThis group went above and beyond ahead of my cross country move. They were all helpful from the beginning and end of my move. I am definitely recommending this facility for your needs.
TREVIS E | Expérience généraleAfter we finished loading our 20 ft truck we notice a significant leak underneath. We had someone come and fix it but it put our trip a day late.
Nicole TI found the online check-in process through the app to be beyond frustrating. By the time you spend taking pictures of my drivers license, all angles of the truck, and selfies of my face, i would have been better off just going in the office and renting the old fashioned way. I don't think i will ever do it through the app again!
Dean EExcellent staff and handled a small computer malfunction with professionalism and speed.
James RI live closer to the uhaul in bell in surprise but I had to go out of the way to get the van I rented. Need to have better selection so people don't have to travel so far when there's uhauls closer.
JUDY JVery friendly and easy to work with. Ended up extending our time with our truck and it wasn't bad price. Made it very easy for us
AMY WThe truck was dirty, the shifter was loose, it would not come out of tow mode the button for it was broken. However clerk said that's fine I was given the wrong key the lock on the back would not unlock so I had to purchase a new lock the gentleman who checked me out when I brought the truck back was great he was in the area outside when I returned the truck koodos to him however the inside service when I picked up the truck not so good
Paula KThe lady who helped us was great for both pickup and drop off, thank you!
JACOB HEverything went well but the parking situation isn’t that great but the people make up for the small inconvenience
TENDELL RVery well run facility Tim is the best manager ever Brady is a fine manager as well highly recommend this facility over any of the facilities in the Arizona area
Joe R | Expérience généraleAlan took good care of us and went above and beyond to meet our needs✨️✨️
carloine jSo quick and easy rental. They hooked us up and off we went. The return was so quick I didn't even realize they were finished.
DAVID AVery friendly people here.
BRIAN GGreat customer service and very good, clean and reliable truck!!! I would recommend having a standard store opening and closing time. I packed up my house and loaded the truck and headed to Henderson NV from Sun City, AZ. I unloaded the truck there and called the UHaul facility in Henderson any riding that they closed at 4 PM!!! I had to get a hotel room and store the truck until the next day until I could drop it off…that is NOT good customer service!!!!
MIKE RClean and organized but when you finally get to leave you will think you work for UHaul. There is self service then there is serve yourself because the one person on site prefers a chair behind d the counter to offering assistance. The locking mechanism on the rental caused me to cut my thumb, even with blood running down my hand, he couldn't be bothered and failed to render any aid.
Susan TYou need to hire someone else at the counter, rude, and lazy.
ALBERT CThe in store staff was very friendly & helpful.
RUBY GYou are doing fine, keep up the good work.
CHARLES HRental went well and the staff was informative as well as helpful.
GERALD CNo criticisms
THOMAS LThe staff was extremely helpful. The storage unit was not closing properly and an employee literally dropped what he was doing to help!
CASSANDRA MBastian was absolutely amazing. So friendly, polite, efficient, just an absolute pleasure
Sherrie VI was disappointed when I turned in the van. I was only about 25-30 past 4:00 and they still charged me for 2 days. I thought that was a little ridiculous!!!
Larry FExcellent customer services. Made picking up the vehicle very clear, got me in and out and did me a solid with vehicle choice. Clear instructions and easy to use drop off
JONATHAN REverything was lovely!
Ashley RExcellent facility super clean ! Excellent customer service
DEBRA S | Expérience généraleThank you again for the service,
FRANTZ VNo issues, everything went smooth and seamless. Great job UHaul.
catherine tReceived great service!!!
TAYLOR WTim and his team are the best I've ever dealt with Uhaul
Meagan T | Expérience générale10/10 would store again
Rory M | Expérience généraleBest UHAUL location and service ever! Timothy was knowledgeable, sweet, and professional. Thank you all for your help!
Liz C | Expérience généraleVery friendly and helpful! Good experience
Donna M | Premières impressionsGood customer service and helpful with Seniors citizens. I definitely will reccomend U Haul. Thank you Sara Clark
Sara M | Expérience généraleMany Thanks for your weekend team on delivering excellent service and a peace of mind. Your staff exceeded my expectations and I will without hesitation recommend UHAUL to family and friends.
Holly P | Premières impressionsNeeds to be cooler
thomas h | Expérience générale100
Hector F | Expérience généraleWe have had the pleasure to have the owner, Tim Provost, who took good care of us in renting both storage and a truck. It was a fast simple process and I feel very safe leaving our things stored with UHaul. Mr. Provost made sure we got exactly what we needed and we appreciate his help. After also having questions and other help.. his staff is amazing too! You can't go wrong with Arrowhead U-Haul!
DENISE L | Premières impressionsReady I was in the beginning, not sure about any of the services office facilities of U-Haul, but after experiencing the services, the welcoming nature, the guidance given and the professional courtesy and commitment shown by the staff of the U-Haul facility I was amazed and impressed with everyone at the guidance and support given by the person who was inside The storage facility working there
Jason A | Expérience généraleGreat Service
TAKISHA W | Expérience généraleStaff was always helpful. Clean and would answer any question I may have.
Theresa G | Expérience généraleThe facility was amazing, the staff was always friendly when I would call or come by. When I first started storing with them, my son dropped his phone down the elevator shaft. The manager made it a priority and found someone to retrieve it for us. I have used the facility for a year and will be using them again if I need more storing needs.
Jettah Z | Expérience généraleTimothy Provost is a professional manager. Great attitude.
Scott H | Expérience généraleI did not like that I rented a unit here for well over a year and my bill would just keep going up by about 10 dollars more each month. Started paying around 160 ended up paying the last month at about 250. Should be the same price no matter what for people who pay their bills on time every time. Besides that everything else is great, especially the staff!!!
Brandon V | Expérience généraleBest customer service ever!
Patricia F | Expérience généraleEvery time we have used U-Haul at this location since starting our move a month ago it has been above my expectations. Great customer service and communication, everyone is so friendly and helpful. It made moving with two small kids the easiest it has ever been for us. Merci.
Ann R | Expérience généraleNice people on the counter. Easy to deal with.
Joe G | Premières impressionsAll of the employees from the owner right down to the person cleaning were fantastic. Great customer service, clean facilities, easy to use storage units….everything was great. I would recommend this location to anyone looking for temporary storage, or to rent trucks/trailers to move items. Well done!
Scot V | Expérience généraleMaintenance/cleaning guy is very friendly and helpful. Had to store my stuff here for over 5 years, love the climate control. Just moved yesterday and every box still has the tape on them, nothing is weathered, I think that's what I liked about it most. Office staff were always helpful. Merci!
Karen G | Expérience généraleEverybody at the storage facility were very helpful, very attentive and respectful.
Robert K | Premières impressionsThe staff at this location were the best! I will always use this location for moving and storage needs!
Patricia F | Premières impressionsMy only issue was how often the prices went up. It just got very expensive for me.
Victoria K | Expérience généraleTim and the staff at this location are great! Would definitely come back if needed and recommend this location to friends and family.
TREINEA T | Expérience généraleThanks
Walter B | Premières impressionsThe common areas were alway clean and well lit. They have carts for everyone's use. When I moved my stuff in the staff was friendly and helpful.
JENNIFER P | Expérience généraleWent out of way to accommodate me
Roger D | Premières impressionsAbsolutely Great Service!
TAKISHA W | Premières impressionsThe move was very well handled. Thank you.
Camille N | Premières impressionsStorage facility was fine, well maintained and clean. Units with concrete post in unit should be noted. Card reader checking in or out not easy to read, maybe because I am older.
LARRY W | Expérience généraleJoe was extremely helpful.I was disheveled, tired, and so over moving. Joe explained everything and made moving into storage the best part of this entire hated event. Thanks again Joe, you're the best.
MARK K | Premières impressionsThe staff is so helpful. My son had a meltdown and accidentally dropped his phone down the elevator. They went out of there way to make sure they got it back for me.
Jettah Z | Déménagement en ligneYou guys raised the rent to much and to often
Richard S | Expérience généraleI always felt secure there and staff were very professional.
Douglas D | Expérience généraleVery helpful made my move from out of state much easier
Jeni L | Expérience généraleTimothy is awesome!!
Tracy A | Premières impressionsThe store manager Timothy helped me and was extremely kind and knowledgeable. I would hire him for my business in a heart beat . Hard to find good people who do their jobs right .
Lindsey E | Premières impressionsI had been with Uhaul for decades, renting equipment. I have had my storage unit for about 10 years I think, but I got a call from someone who was part of a company wide audit. This person said that my veterans & over 55 discounts would no longer be available. I told that person & the management at the facility that as soon as my rent went up because my discounts being taken away I would be leaving. That was November of last year. I told management I was leaving and twice when I rented a piece of equipment, it was not checked in promptly and I was double charged. Then it took until 20 April 2023 to get around to auctioning of my property. All of this resulted in a total bill of about $860. Unacceptable. I WILL NEVER USE UHAUL SERVICES EVER SGAIN AND WILL HIGHLY ENCOURAGE ANYONE ASKING TO USE UHAUL TO GO ELSEWHERE DUE TO THE UNFATHOMABLE INCOMPETENCE OF THE MANAGEMENT OF THE COMPANY ! I WILL NEVER PAY ONE RED CENT TO UHAUL AGAIN AND SINCE MY INCOME IS UNGARNISHABLE, DON'T EVEN BOTHER TO TAKE ME TO COURT ! I WILL LAUGH ALL THE WAY TO THE GRAVE AS TO HOW A FINE COMPANY COULD FALL SO FAR DOWN INTO THE TOILET !
David C | Expérience généraleEveryone there were awsome to work with
Deborrah P | Déménagement en ligneClean facility, great carts for use, manager cares about customers and staff. Our best U-Haul experience yet! Merci.
Kim D | Expérience généraleStaff was always non helpful...
Joe M | Expérience généraleI have recommended your facility to several people, having used you a couple of years ago. Thank you for your help.
Mary A | Premières impressionsTimothy, the front desk associate, made everything so incredibly easy for me. He was very knowledgeable and courteous, even following up with a phone call the next day to make sure things went smoothly with my move-in. Five stars for Timothy!
TAMMY G | Premières impressionsDecided to move out due to fees consistently rising.
RHEANNA S | Expérience généraleI don't rent anywhere else. I have always found customer service to be excellent. Thank you for such a wonderful experience.
Mary G | Premières impressionsVery clean and easy access to stores my items very satisfied and will use storage again if necessary
theoria j | Expérience généraleHorrible customer service! Staff was very bothered to have to do their job. I rented a truck and a trailer one way from Vegas and was told the location does not do one month free storage. I will never use uhaul storage again!
Andrew T | Expérience généraleUhaul experience was excellent everytime I came in and your workers were always welcome me with a smile thank you all
Larry D | Expérience généraleOne thing I had a hard time with was the card that allows me to get into the storage. Every time I tried to clock out of the storage it wouldn't let me it kept saying access denied. Just had a hard time getting in and out with the key card
Yahzmeen H | Expérience généraleI have been through so much this past year and having a unit at this U-Haul location has been a tremendous help to My family. U-Haul worked with me when I was having trouble making a payment and always stayed on top of everything. I would definitely recommend u-haul to everyone i know and most definitely will use them as a go to when needed be. The staff there is a great one no doubt about it and Stephanie has been the most amazing employee, the most hospitable person you could meet, superior customer service, all around a great person, thank you. The janitor there is a great guy definitely someone to keep long term at any industry, very kind and friendly with outstanding customer care. Thank you to all at U-Haul for helping me get through this tough time in my life, you all are amazing.
Christa W | Expérience généraleStorage is expensive with no perks for loyalty. Increased pricing for the same unit and was not provided a pro-rate for the month of March, even though I just paid $200 on 2/28 and moved out 03/06. So I'm paying for space I'm not even using. Ridiculous.
Shaneqwa H | Expérience généraleUnique situation… coorporate notified
Diana H | Premières impressionsSadly to say I had to move out due to the 3rd price increase in 2 yrs
Joe & | Expérience généraleThe fellow that helped us was very courteous and we appreciated that. Since we are senior citizens, the clerk gave us a good location for a storage unit and we were very thankful. Leslie and Ann Sherman
ANN S | Premières impressionsMerci!
Mac C | Expérience généraleThat feller in the store with the red hair is some sorta saint, give that man a vacation to cancun or something.
Jordan T | Premières impressionsI want to Thank Store Manager Megan and phone agent Whitney for their compassion and professionalism. I was dealing with death in the family and other things and I needed someone to be concern that my needs were being met. Because of my interaction with you, I highly recommend Uhaul! Excellent facilities and service. Merci.
DAWNETTA M | Expérience généraleI have rented a unit from the facility by Arrowhead mall for over 4 years now. The manager 4 years ago was fantastic! I mostly just needed the unit for receiving large shipments on pallets. Uhaul provides a service for this which I paid for. The staff 4 years ago was also fantastic. The janitor always stopped to talk to me as well as the staff in the bay. However, it's now 2022 and in the past 6 months there have been several manager changes. Each one has gotten worse. They would give me a hard time about my shipments being dropped off. They gave the delivery drivers a hard time and didn't want to sign for my shipments being dropped off. They would call me an hour before they close and insist that I get there to take the shipment before the office closed. It became unreasonable. I was told that the owner was the one giving them a hard time and in turn, the manager was passing that on to me. The final straw was when the new manager called me in and told me they'd have to add $10 a month to my bill (after I'd been renting at the same price for 4+ years) because they had made a mistake and needed to charge me more. Not sure who taught these guys how to run a business, but I hope the extra $20 from my last 2 months was worth losing a customer who was paying $170+ a month for over 4 years. Good luck, your new management is terrible and do not treat your customers with respect.
Kyle S | Expérience généraleEmployees seemed like they hated there job (Hunter & Asian kid)...except for the guy with the beard & baseball cap. Phone rep screwed up my reservation.
John M | Expérience généraleKeep up the Great work!! Very professional !!
Larry D | Premières impressionsHated it. Charged the wrong amount. Paid for a air controlled unit and I was out in a non- air controlled unit. Items were ruined. Employees misspelled my address and number on file. Truck rentals are old as dirt for almost three times the posted price with early return. Horrible rate -10.
Kaila J | Expérience généraleDidn't know that I needed a card to get in the building
Veronica A | Déménagement en ligneAll the staff working the day I moved in were very kind, patient, and helpful. Thank you for making me feel like I can trust the team at this location!
Krystian G | Premières impressionsThanks to Google Maps I got your number and I got to talk to somebody at U-Haul I appreciate the fact that you guys stay open longer so that people can use your facility better I would recommend you haul to everybody and all these other places that want to store your stuff need to get on the same page as U-Haul they've got a good system
WAYNE G | Premières impressionsClose to our house. Very easy to unload store ect
dale l | Expérience généraleMistakes made on my reservation forced me to go to another location. Confusion, miscommunication, higher price than quoted on the phone. The guy 'helping' me didn't listen and seemed like he wanted to be somewhere else. Just a mess
John M | Premières impressionsI had a reservation. When I arrived we checked in. The agent helping us places the Erin name on the account. Then he gave us directions to a unit number that was incorrect, it was the incorrect unit number. Then when we received the correct unit number. We unpacked went to the unit , there was a lock on it. We informed the front desk they sent an agent to unlock it. He found out that his key didn't work, Notified us that it was a customers lock. That UHaul were not allowed to cut the lock. However I could go get a lock Cutter and cut it off. Inform them that was not my responsibility. They had no other units the size that we had reserved that was climate controlled. We had to repack the truck and go find another storage unit. A horrible customer service experience.
Lionel E | Expérience généraleThey lied tome about a free months rent. Couldn't figure out when I was supposed to pay my rent even after I tried to go pay it. Then charged me late fees which were later taken off.
JACOB G | Expérience généraleThe guys at the front desk always communicate really well. I really like working with them. Also there's a guy that is constantly cleaning the storage area. I really appreciate his dedication to making the place feel safe and clean.
Damian S | Expérience généraleI am happy w the service. Thank you
omar j | Expérience généraleGreat place w friendly,helpful staff!!
CRAIG M | Expérience généraleI reserved a first floor unit, that should have been climate controlled. I got there and it is a lower level unit, not climate controlled. Accessing my unit is hard. The doors are blocked by regular cars parked so I cannot back my trailer to it. The elevator is slow, slow, slow. So you are stuck in the sweltering heat. Not a great experience. We have a couple units in Phoenix that are way nicer, I should have gotten another one there and just made the drive.
Jennifer R | Premières impressionsThey rented me a locker that was already rented out I placed a hold on unit online but that wasn't useful I was charged twice and still waiting on my refund very inconvenient. I went up the street and didn't mind paying the extra charge for a 10x10 I would have rented with uhaul but apparently no one knows what they are doing there
Nicole B | Premières impressionsEverything went great. We were told we would get a 10 x 10 when we arrived but all that was left was 10x5.....we eneded up being able to get a 10x10. They were very helpful and accommodating.
CRAIG M | Premières impressionsSuper experience. Shout out to Jennifer and Savannah. Merci
Lorraine B | Expérience généraleReally great facility to store things at. Well lit; fair price; after hours keycard entry; plenty of doilies to use. Couldn't ask for a better experience.
Jacqueline G | Expérience généraleDispute feedback has been left with Mr Ashdown, and name? Mgr next to him. Spoke to bothe about Ms Ruckers rudeness and disrespect at move out. Im elderly woman, very upsetting. Other mgmnt. have been supportive. She needs mgmnt. observation of mental, psych meant., work stress related??
Debra R | Expérience généraleMy wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you!! Thank you UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, !! Sincerely, Mr. & Mrs. Douglas Thulin
Douglas A | Expérience généraleTreated us very well
DALE L | Expérience généraleThe move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.
Debbie G | Premières impressionsSmith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Merci.
Lorraine B | Premières impressionsThe manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.
Don C | Expérience généraleThey honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.
George G | Premières impressionsVery helpful and friendly staff. I will use this location again as needed. Very convenient.
Robert D | Expérience généraleHard working staff and helpful.
Robert D | Premières impressionsI sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend
Stephen L | Expérience généraleI encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.
Sandra C | Déménagement en ligneWould be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.
Deborah F | Expérience généraleGreat service
Orlando G | Expérience généraleStaff was amazing will definitely recommend location to anyone who needs storage.
Ana C | Premières impressionsEveryone was friendly and helpful.
Janice D | Expérience généraleAll around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.
Orlando G | Premières impressionsThe manager and assistant manager are rude, arrogant, disrespectful and unprofessional!
Stephen L | Premières impressionsI only use U-haul
DARRELL C | Premières impressionsI was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding
LARRY F | Expérience généraleGreat attentive staff
NICHOLAS T | Expérience généraleYou guys are too EXPENSIVE!
Ana M | Expérience généraleStaff very friendly and helpful
Larry N | Expérience généraleThe only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.
Jeanne L | Expérience généraleClean. Easy access!
MARYANN C | Expérience généraleFast and convenient check in. Was able to upgrade without any issue.
Bruce H | Déménagement en ligneLoved having the carts available to help with the move in. Thanks
Larry N | Premières impressionsWell secured, friendly service and easy to access
Gilbert M | Expérience généraleThis location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.
Patrick L | Expérience généraleThanks
LANCE L | Expérience généraleTeam always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!
Ariana D | Expérience généraleThere was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said "climate control between 65-80°" so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.
Michael T | Expérience généraleStaff was very friendly and extremely helpful. Thank you. Nick
NICHOLAS T | Premières impressionsI reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.
Damian S | Premières impressionsI did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.
CLARA W | Expérience généraleThe facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.
JOHN F | Expérience généraleLocking on storage unit hard door to lock , opposite of others we have used. It just took time.
Mike S | Premières impressionsThey are friendly and help good workers and build office clean and neat not messy..
KENNETH C | Premières impressionsBooked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.
Katrina M | Premières impressionsGreat storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I'll go...and I'll recommend it to my friends.
Joshua M | Expérience généralethe people at U-Haul have always been very friendly and extremely helpful.
gary m | Expérience généraleMerci.
James W | Déménagement en lignedid not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said "ya we don't have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won't go back to this facility.
Paul S | Expérience généraleVery pleased with the helpful staff, clean storage area and clean truck.
JEFF J | Expérience généraleAlarm went off EVERY single time we opened the unit. Very annoying.
Mardell K | Expérience généraleOutstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.
michael r | Premières impressionsErica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated
Jacqueline G | Premières impressionsExcellent people
willie h | Expérience généraleEvery one there was great to work with.. 5 stars!!!
Michael G | Expérience généraleCharles is amazing! Thank you for your excellent customer service!
diana s | Premières impressionsWe had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.
Michael G | Premières impressionsEasy storage set up and security, and departure.
LouAnn L | Expérience généraleExcellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.
Shirley F | Premières impressionsComplex very clean and loading ramp made it very easy to unload and load items.
Jim K | Expérience généraleVery good and clean,very friendly staff too!
ROBERT K | Expérience généraleU-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.
Michael G | Premières impressionsErica and her team went over and above to meet my storage needs. Merci
Renee M | Premières impressionsEveryone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.
ALEXANDER K | Expérience généraleAucun
Jacqueline D | Expérience généraleEveryone is always so helpful and patient. Really like this location.
Jayme M | Premières impressionsFirst rate service from staff. Facility clean and neat
Frank M | Expérience généraleI love UHaul Airizona on Bell you
ida c | Premières impressionsEveryone was so helpful. Even the people that are unloading helpful Awesome Thank you
Dolores D | Premières impressionsMy only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.
CAROLE B | Expérience généraleGreat place, but so hot inside. My helpers nor I could feel the cooling system while inside.
Desiree B | Expérience généraleI would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Merci.
Tami S | Expérience généralemade everything easy, from phone calls, to taking payments over the phone and answering questions
steve s | Expérience généraleParking is a problem, to many uhaul trucks and trailers parked there, no room for customers
Robert R | Expérience généraleOur experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.
MELINDA M | Premières impressionsHaving me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service
LEONA B | Premières impressionsStaff had good communication between coworkers which showed efficiency with all customers.
Laurel R | Premières impressionsMy reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available
ANDREA L | Expérience généraleErica was great
keith D | Expérience généraleVery clean & friendly staff
Michael H | Premières impressionsI will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!
Kelly M | Expérience généraleVery well maintained and staff facility.
Donald H | Expérience généraleChecked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that
manny v | Expérience généraleMerci
BARBARA W | Expérience généraleggfhfghhgfhkjljjh
Bryan F | Expérience généraleWas kind of disappointed when I was told they don't pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.
Karl C | Expérience généraleSuper clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.
Gregory C | Expérience généraleGreatest
michelle a | Expérience généraleCourteous, patient, thorough
Frank M | Premières impressionsWe will use you again.
Julie G | Expérience généraleErica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.
george a | RéservationNice place nice people
Fred S | Expérience généraleAlways clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.
Judy W | Expérience généraleThe custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager
TONY S | Expérience généraleErica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats all
Timothy S | Expérience généraleW
STEVE Z | Expérience généraleIt was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!
Glen O | Expérience généraleThe wait time on the phone line is to long.The service was excellent.
shalondra n | Expérience généraleThis facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.
Darrel C | RéservationVery nice staff and very helpful
Christy S | Expérience générale.
COLLEEN B | Expérience généraleLocation was very convenient. I like the share your stuff area.
Terri H | Expérience généraleEverything was fine.
ann g | Expérience généraleI was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!
ROGER B | Expérience générale