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ROBERT PCustomer Reviews for U-Haul Moving & Storage at Austin Hwy
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing more to say, just excellent customer service.
LONG VBrakes didn’t work on the Uhual and caused me to rear end someone going 1 mph terrible experience will never use uhual again
JACOB CEverything went smoothly
CLAUDIA BGreat Customer Service and Support, everyone was very friendly and helpful.
WILBERT SIT WAS A SCAM, this place is horribld do not reccoment
Liz Mnull
anton bnull
MICHEL Gnull
Israel Vnull
LUIS SBe nice and helpfull like with me i recommend 100 % these location
maria sWait time
ADAM MEverything and everyone was awesome
victor snull
DAVID Snull
JoAnn GVery smooth and efficient. Staff was helpful and friendly.Definitely my go to place for moving related things.
Robert LThis is the second time I use this location. They are friendly and attentive. The driver side door did not close properly so I let them know.
Christine SWe originally booked at a different location. Then U-Haul called and said they were switching us to another location. They also changed our booking time from 10:30 to 10:00. When we arrived at the new location…they did not have a truck for us. He said he was just about to call transport to find one. Mind you we got there at 10:40 instead of 10:30. No call to us as all. Then he tried to tell me we should have been on time at 10. I asked if he had any trucks at 10…and he replied no. I said then that's bs. They changed the time and you still (40 mins late) had done nothing to address the issue!He finally found this store that had trucks (even further drive now) so we picked it up.The service at our final actual pickup was excellent and he tried to make up for it. I was told at the scheduled pickup location that U-Haul would be issuing us a $50 credit for the inconvenience and extra driving…so I hope to see that happen.
Larry WNothing. The desk personnel were efficient, friendly and professional. The equipment was adequate for the job and the check-in/drop-off was smooth and by the numbers. Thank you for retaining American standards of value.
Thomas Snull
Thomas Snull
Thomas SAwesome experience! I believe the gentleman's name was Ray. Very friendly, polite, professional, welcoming and quick! Excellent service à la clientèle.
Lena WJust making sure the a.m. FM radio would work other than that. AC was great ride was smooth.
ANGIE Lnull
NATHAN FCourteous and professional Service.
JESUS DGreat Customer Service
Janeen MI've been there several times in the last few weeks and the manager, Ray always makes me feel very welcome as well as the rest of the staff and 4hey always provide me with outstanding customer service.
PAUL Gnull
Roy Lnull
OLIVER Knull
GEORGE LGreat customer service. Thank you!!
Jerrod Lnull
Lee tnull
Kristin Hnull
JOSE LNothing. Just keep up the great customer service.
Pablo Snull
Jerry Knull
Jose MThe front desk lady, super super nice and fast. The guys in the back, very polite too. This UHal location has the best team!ðŸ'•
Juan Mte NeLecxTiempo extra
SANTIAGO HFast and friendly service great place.
MATTHEW FEverything was excellent.
Martin SEasy pick up and drop off. Did 2 moves with this store. Personnel amical.
Andy Lnull
Brian RGood Person attending to the customer, Thank You
ENRIQUE DEasy pick up and drop off. Did 2 moves with this store. Personnel amical.
SCOTT LEverything was excellent.
MARTIN SGreat service, truck was read, clean and well maintained. Happy with overall experience!
PETER BA better picture of the key drop off location
JAMAL TThe entire staff was upbeat and friendly. You can't better than that. And I am an extremely grumpy person.
DEWAYNE W | Premières impressionsNothing! Place was first rate. Couldn't ask for any better service than what Ray provides.
WAYNE PFast and friendly service great place.
MATTHEW Fte NeLecxTiempo extra
SANTIAGO HThe front desk lady, super super nice and fast. The guys in the back, very polite too. This UHal location has the best team!
LEILANI CExcellent service à la clientèle
THOMAS OThis establishment went above and beyond!!! Very courteous and helpful!!
LISSETTE GHave all the equipment that you say you do. I ordered a utility dolly, appliance dolly and furniture dolly. I received only 2 dolly's and got charged for 3.
JAYANDRA SGreat experience
EMILY R | Premières impressionsNothing. Just keep up the great customer service.
PABLO SThe staff was quick and attentive. Thank you
TRACI LGreat customer service. Thank you!!
JERROD LI cannot think of anything. I took a one-way truck to Houston. Received excellent, top-notch service and was treated with extreme kindness by all the San Antonio staff. I plan to stop back by and thank them again when I return to San Antonio.
GRACE Hgreat people!
ALYSSA BI've been there several times in the last few weeks and the manager, Ray always makes me feel very welcome as well as the rest of the staff and 4hey always provide me with outstanding customer service.
PAUL GGreat Customer Service
JANEEN MJust making sure the a.m. FM radio would work other than that. AC was great ride was smooth.
ANGIE LSame as pickup.
CRAIG MCourteous and professional Service.
JESUS DAwesome experience! I believe the gentleman's name was Ray. Very friendly, polite, professional, welcoming and quick! Excellent service à la clientèle.
LENA WAwesome
Murry B | Premières impressionsNothing. The desk personnel were efficient, friendly and professional. The equipment was adequate for the job and the check-in/drop-off was smooth and by the numbers. Thank you for retaining American standards of value.
THOMAS SWe originally booked at a different location. Then U-Haul called and said they were switching us to another location. They also changed our booking time from 10:30 to 10:00. When we arrived at the new location…they did not have a truck for us. He said he was just about to call transport to find one. Mind you we got there at 10:40 instead of 10:30. No call to us as all. Then he tried to tell me we should have been on time at 10. I asked if he had any trucks at 10…and he replied no. I said then that's bs. They changed the time and you still (40 mins late) had done nothing to address the issue! He finally found this store that had trucks (even further drive now) so we picked it up. The service at our final actual pickup was excellent and he tried to make up for it. I was told at the scheduled pickup location that U-Haul would be issuing us a $50 credit for the inconvenience and extra driving…so I hope to see that happen.
LARRY WVery smooth and efficient. Staff was helpful and friendly. Definitely my go to place for moving related things.
ROBERT LMr. Ray always worked w I th a smile. As well as always helpful.
Paula M | Expérience généraletodo bien.
norma D | Expérience généraleRats inside and birds, lots of damage in storage items. Water leakage ruined furniture.
juan f | Expérience généraleI have used this storage before and every time I was more than satisfied and will tell anyone to uses them I don't feel like a customer but I feel like a close friend 1 step away from family.
CHARLOTTE H | Expérience généraleRay must be your best asset ! He is GREAT !
stanely r | Premières impressionsThanks for the great customer service. Lady at the desk who did my paperwork provide exceptional customer service. Very outgoing and energetic personality. Other guy showed me to my unit personally and made sure I was happy..
Brian L | Premières impressionsThe best for real 👍🏽👍🏽
LUIS S | Expérience généraleBest group of individuals I've had help from. Amazing experience! Hardest part was the hours since the gate had issues, but I still give them a positive review!
JAMES W | Expérience générale10/10 experience
LUIS S | Premières impressionsOnly wish would be that availability to access ones storage unit went to, say, 10pm and not just 'till 6pm.
Marc H | Premières impressionsVery rude but did help
Montego W | Expérience généraleRay was extremely accommodating! Very polite and professional.
YVONNE L | Premières impressionsShout out too Paul the manger at Austin hwy location ..he was awesome and treated me like a Queen..His staff was also awesome and very respectful/helpful ❤️
TINA C | Premières impressionsI wish it would have been more clear that I could NOT drop off my things after closing. Other than that, we didn't end up using the storage but I'm leaving this review because the gentleman that helped me cancel my reservation when I called was very helpful, kind, and respectful. Thank you to him and I hope he sees this review or that it benefits him.
Damion A | Déménagement en ligneHad just what I needed
victor s | Premières impressionsEmployees were very helpful.
VELMA D | Premières impressionsStorage was full of rat droppings and trash when we moved in. One side of storage was pushed in from another storage next door making it less room that was usable.
JAVIER C | Expérience généraleDuring the time when I needed storage for my belongings, Ray and his team were incredibly supportive. The unit provided a secure and safe environment throughout. I would highly recommend this storage facility for all your storage needs.
SAMANTHA F | Expérience généraleVery helpful and very nice!
Shirley M | Premières impressionsRay, the manager, and his staff treated me and my wife ultra professional.
Ralph H | Expérience généraleThe customer service was great 👍👍👍
Johnthan J | Premières impressionsVery convenient and secure, we'll kept facility and friendly staff. I use them all the time
Damian M | Expérience généraleUnderstand when I couldn't pay and waited on me to get it paid, thank you.
Frances R | Expérience généraleEveryone there was very helpful. They took care of me with everything I needed. I highly recommend this establishment to anyone!
BRIAN M | Expérience généraleManager went above and beyond to help me have a better day!
Tina E | Premières impressionsRay was very knowledgeable, courteous, and solutions-oriented.
Angel T | Premières impressionsGood customer service and took the time to talk and figure a good storage and rates .
Johnthan J | Expérience généraleRay was super nice and helpful, he went above and beyond. My only complaints were that the contracted and posted access hours are incorrect. I only had access to my storage unit when the facility was open. When I was in the middle of moving, this was a HUGE inconvenience. The limited access hours were not posted anywhere or communicated to me until I went to the storage facility and couldn't gain access at 8pm. I understand there's some security issues and that's why access is barred outside of the open office hours. However this needs to be communicated and included in the contract. Also, my storage had a HOLE in the roof and nobody fixed it or responded, despite their being a massive rain storm. I had to fix the hole myself or would've lost thousands of dollars of property. Nonetheless, Ray was very nice and helpful when he was at the facility, and most of his staff were also very kind. Aside from the limited access hours not being communicated anywhere or to me personally, I had a great experience with this location.
Joy E | Expérience généraleThe manger was amazing. He has helped us multiple time and I will definitely recommend U-Haul to other people.
Charlene B | Premières impressionsThere's a lake outside of the unit I was renting if you like walking in water and I don't know who does then everything was fine you have a trouble with drainage with that unit is
Edward D | Expérience généraleThe general manager was awesome
Laura T | Premières impressionsVery nice and lovely
Yony H | Expérience généraleExcellent customer service.
JAMES W | Premières impressionsThe gentleman that was in the office, and the lady was extremely friendly. The gentleman especially he was so nice and I'm very grateful for having people like him.
Yony H | Premières impressionsOwner was super nice and friendly and had great customer service :)
Faith A | Expérience généraleRay is one awesome sales Agent! Extremely Professional. Great Experience!
Gene w | Expérience généraleThank you Mr. Ray for all you do
Sarah O | Premières impressionsManager and staff provided great service 👍
Myles W | Expérience généraleRay and staff were excellent. made process crazy Ez. will recommend to all.
Gene w | Premières impressionsVery accommodating and personable staff.
Joshua B | Premières impressionsFriendly and helpful staff. Secure facilities. Storefront clean, attractive and utilitarian.
Jeanne R | Premières impressionsMy locker wasn't unlocked and there wasn't a lock inside...
Miranda G | Déménagement en ligneIt was the staf, they are not friendly and they don't try to help.
Gwendylyn R | Expérience généraleThe staff was always helpful and friendly.
Jesse H | Expérience généraleHelpful staff, easy and convenient entry
Damian M | Premières impressionsThere's always room for improvement but you didn't leave much
Edward D | Expérience généraleAny staff member was quick to answer questions and help. I do recommend this place.
Marfa B | Expérience généraleAfter I turned in my gate card and cleared out my unit. The staff continued to call me for further payment. I told them I had cleared out and was no longer renting the unit. They then tried to charge my card. I had for seen this and blocked their charge. When I turned in the card, I had ask if anything else was required to end my rental and the gentleman told me that was all I needed to do. Obviously that was not enough
Sharolyn k | Expérience généraleThank you Ray for making the process quick and smooth. and to the outside crew guy for hes help, me off loading and trailer return process. THANKS GUYS
Ernest W | Premières impressionsGentle man that helped me was very friendly and awesome customer service!!
MARYANN P | Premières impressionsRay was very helpful. The unit I originally reserved online was going to be way to small for me belongings. He was quick to resolve the problem and got me into a bigger unit while helping other customers as well! Overall a very good experience!
JASON G | Déménagement en ligneRay was very nice while attending to my requests. There was a Second Gentleman there who always smiled and helped me with questions while I was on grounds as well. I enjoyed my experience at this location on Austin hwy.
Marfa B | Premières impressionsI was with you folks for close to 2yrs and I was satisfied with my services
winston s | Expérience généraleGreat staff vary friendly and helpful.
Alexus B | Expérience généraleThe whole staff was Amazing.. But Mr. Ray & Sarah have been not short of AMAZING! Thank you to everyone on the team.
Amore F | Expérience généraleWell maintained; but there was a cleanliness issue concerning the pavement in the storage area. The pavement area next to the storage lockers needs to be swept at least weekly; which did not seem to be happening. I would see glass in light debris on the pavement in the storage area; but NOT elsewhere at the facility. In seeing some broken glass on the pavement; I worried that he could be just enough to puncture a tire; for it was not highly visible. My initial experience with an employee at a facility close by to yours; about 5 yeas and a month ago; really helped me; for I never thought I would use your facility for about 61 months. Management must be doing a pretty good to great job at the facility; for the workers are friendly and seem to be of high morale; especially for lower -level jobs. I remember the names of Sara Yanez and Cody; but ALL employees were nice to me and seemed to be nice to others; that after weeks of high temperatures in San Antonio, that had to be harder on your workers who spent a lot of time outdoors. Thus I will have fond memories of my final weeks going in and out of your storage facility; and will recommend it to friends.
David F | Expérience généralebeware: My experience was great when I moved in my belongs have been there for 4 years but in the past 7 months someone has decided to cut my lock and help theirselves to my belongings tossing everything all over the place to leave an extreme mess for myself and feel violated because they went through everything I own they put a new lock on my unit I guess they were coming back for my stuff they also busted through the back wall my suggestion is if you leave your stuff here check on it frequently. Ray was very nice but his staff was very unhelpful.
lisa r | Expérience généraleExcellent customer service! Ray was extremely helpful!
ANDREW P | Premières impressionsWhen I moved to San Antonio the nearest U-Haul is on Austin Highway. I use that facility quite often. Friendly service. Knowledgeable.
joy p | Expérience généraleCost too high had unit over a year waste of money thing had smell and started getting mold
James B | Expérience généraleMy stuff was here for almost a year and when i finally came to pick it up there was rat poop everywhere and pee and poop all over mine and my kids stuff. They even chewed my couches and mattress!
Naquinta B | Expérience généraleRay was amazing! Kind and professional, he deserves a raise!
Jared W | Premières impressionsI wanted you all to notice Randy from the Sunnyville location he was so helpful & very knowledgeable of all the questions we had. Randy is a Great Asset to your company!!! Also please give a notice to Albert from the San Antonio location at the Austin Hwy location, he was very kind & helpful as well. My family & I appreciate all the great experience we had with your Company. You All are Greatly Appreciated!!!
Pedro A | Premières impressionsRay & Cody were great! They made the entire process simple, fast, and seamless.
Brittany W | Déménagement en ligneThe manager was enormously helpful throughout my move and storage needs.
Tina V | Expérience généraleEvery interaction I had with staff was top notch. This team runs a tight ship. Great people.
Christian O | Expérience généraleLife is good
Edward D | Expérience généraleRay and staff provide great customer experience.
FRANCISCO J | Premières impressionsJust wanted to say that. IT'Salways a Welcome filling for me. When I need Services at Uhaul ON Austin Highway in SanAntonio Tx Mr Ray and his Team are right ON time They know exactly what you need. When you need it. Thanks U-HAUL And Mr Ray and his Team. GOD BLESS YOU All Chadwick Fletcher!
Chad F | Premières impressionsThe manager and the staff are very friendly and helpful work with me and that my needs and check me out great
Jackie C | Premières impressionsMerci
Edward D | Expérience généraleOne of the best storage facilities I've used! The management was incredibly helpful and communicative.
Jessica M | Expérience généraleRay is the man and obviously trains his staff properly, unlike many of the other dealers I've done business with. I have had a lot of frustrations with other locations over the years, I rent from uhaul on a monthly basis and I'll spend the extra money in mileage fees to rent from Rays store instead of going to other uhaul locations.
Arthur F | Expérience généraleHad to wait for staff to move vans so that I could park my rv. I do like the convenience of the parking spot.
Robert R | Premières impressionsI would and have driven across town to use this location
Juan R | Premières impressionsHelpful kind and courteous
Edward D | Premières impressionsI work nights and need 24hr access
Troy C | Premières impressionsThe Manager is the best!
Stephainie S | Expérience généraleWill not go back storage was broken into.
MICHEAL N | Expérience généraleEmployees was helpful from the beginning…..
cedric M | Premières impressionsAbove and beyond. Amazing staff
Anthony M | Premières impressionsThe Owner was fantastic. Very helpful, kind, and fast!
robert m | Premières impressionsEmployees were very excellent and friendly loved the hrs
Sylvia G | Premières impressionsSecond time renting storage at this facility (first time about 20 years ago. Was good then and still good now..keep up the good servuce.
Jeffery C | Expérience généraleThe staff there was very helpful and attentive. They quickly helped me find a storage room. They went out of their way to help us as I was waiting for my movers to arrive. They made a stressful move as east going as possible.
Mayra C | Premières impressionsRay was the best manager I ever seen in my life he knows what he's doing he does a good job and he's a very very good friend of mine and Ronald a new Ronald died and passed away and he felt sorry for it but Ray should get a raise on Austin highway
Ronald W | Expérience généraleThe one month free storage made my day. We did not have to go far with the pieces that I had to get out of another address., and then transfer to my own address a few days later. We'll use UHaul again.
Mary A | Expérience généraleI would recommend family and friends to give The Uhaul ON Austin Highway in A Try YOU can't go wrong? with Mr Ray Accurso!. And his Team of Workers. The Men and Women Go Above and beyond Helping Custermers I Should know because I was And Always will be One. Thanks U-HAUL For Everything. Chadwick Fletcher!
Chad F | Expérience généraleEverything went well keeping my valuables there. The staff keep them. Ray the manger he i really nice. His tone never changes... I still have a storage there..
IRENE J | Expérience généraleGreat customer service, and great value
BEN C | Expérience généraleUHAUl always does an excellent job handling all of my relocation needs. Keep up the great work. Mark Beldeen
Mark B | Premières impressionsGreat service
BEN C | Premières impressionsMy debit card had a fraudulent charge and was deactivated a few days before my payment was due. I called uhaul and spoke with a representative told her the situation not only did she show empathy she notated the account and when I got my new card the branch supervisor waived the late charge. It's the small things to keep a customer coming back.
TYISHA F | Expérience généraleThe staff at this particular location are phenomenal. I was always able to get my questions answered quickly when I had them. Before I moved out, I had a situation where the movers were delayed. The manager sent one of the employees with a bottle of water. Also talked to me to check if there was anything that could be done to help. I'm in customer service. So those little gestures go a long way with me. So if you do store or employee recognition. Both of these things should happen here.
lorna w | Expérience généraleI have not moved out yet. I am still renting the unit so why am I receiving this "storage facility rating" stating my "move out" date as of 3/3/2022.
Desiree S | Expérience généraleEasy as can be no problems
Edward D | Premières impressionsRay was able help us to do what we need to get done wanted to thank to him we was great and appreciated for what was able to me done
Kristina B | Premières impressionsKeep up the good work, I have no complaints at this time.
Martha C | Expérience généraleKeep up the good work, I am truly satisfied
Martha C | Premières impressionsI just wished they were 24 hours but due to a transient issue they're unable to do so.
Jessica W | Expérience généraleI love this uhaul place and location and its mangered very well
IRENE J | Premières impressionsRay was so professional and kind. I would recommend RAY. He gets you setup and he's extra nice.
IRENE J | Premières impressionsEven though we'd moved out & turned in the gate key card on 12.31.21-Friday & we were told we'd get an email receipt that following Monday, it never came. Instead we got emails saying "your next rent payment is due". I called complaining to an operator, who left a message for the store, that we'd already moved out of the unit. No one from that uhaul ever called us back. It's now 14 days later & still no receipt, nor proof that they'd even checked the unit we'd vacated, yet. There were often employees just standing around when we'd stopped in during our rental period there too. I'd think they could be checking vacated units, etc. Lazy, slow employees!
sarah s | Expérience généraleStaff extremely rude! I attempted to speak to a employee and was completely ignored. Literally walked right past me. Overcharged my cc with 0 warning...under inflated tires...leaking vehicle...
BRIAN C | Expérience généraleI also had to the Store Operator Owner..The Service he provided was Outstanding. I would recommend him Highly.
LESLIE C | Premières impressionsReported leaking roof in April, was told it would be fixed, it wasn't, said that they would get me a different unit, never did, still leaking in on my belongings in November, lost a great deal to water damage and mold, which I am allergic to. Took pictures and videos of my unit , things full of water from the leaking roof and damaged items as I try to salvage precious things.
Patricia M | Expérience généraleIt was the best place and price to get anything I need for moving or hauling are Towing I recommend this place everybody I know that needs to get things done this is the place thank you very much Ray and his crew hard-working work environment helpful and honest people
fernando g | Expérience généralethe manager and the staff gave us excellent service!
sandra r | Premières impressionsExcellent service - highly recommend.
Pamela P | Expérience généraleBest Uhaul Truck&Storage I've been to hands down! Very Professional. Accommodating, Clean and Convenient. Would also like to give recognition to the Management Ray, he made this difficult move so much easier from time I opened my storage unit to closing out and renting a uhaul truck. Merci!
Marche F | Expérience généraleStaff are very friendly and helpful. Definitely made my visit worth.
haiming q | Expérience généraleRay was very helpful and accommodating! Service rapide et convivial.
MEAGAN L | Expérience générale👍🏽
VERNET Y | Expérience généraleWe had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Merci.
NANCY M | Expérience généraleOutstanding
Mark G | Expérience généraleStay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.
MORDE C | Expérience généraleDisrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to
Nicholas C | Expérience généraleThe facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.
Laura B | Expérience généraleThe storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray
Vertanya J | Premières impressionsAll the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.
TERESA L | Expérience généraleNice doing business with you
Edward D | Premières impressionsEverything has to go through a general manager, if he's not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.
Edward V | Expérience généraleGreat place for storage. Thanks
carlos v | Expérience généraleThank You!!! The service was excellent..,
winston s | Premières impressionsRay and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.
michael k | Expérience généraleGreat stall.
Evangeline A | Expérience généraleGreat Facility 👍
carlos v | Premières impressionsAsk me to rate when I move out of your storage. That would be more legit in my opinion. Just sayin! ✌
Eric C | Premières impressionsGreat people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.
CHRISTINA R | Expérience généraleI had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it
Jasmine G | Expérience généraleMr Ray was there great person and persisted to make sure the customer is please.
James M | Premières impressionsGood Customer service
Mark G | Premières impressionsThanks a bunch for your services
Kara B | Premières impressionsRay and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.
Pete G | Premières impressionsRay and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!
Shawnae S | Expérience généraleEverything has gone well so far. Everybody is very nice both leaving and receiving.
Wade G | Premières impressionsI gave Mr. Ray top marks because of his professionalism, and attention to detail.
Brian S | Premières impressionsVery friendly staff
DOROTHY S | Premières impressionsHad a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++
RICHARD K | Expérience généraleIt was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.
Nicki M | Expérience généraleRay and everyone was so helpful. They go out of their way to make sure that you are taking care of !!
michael k | Premières impressionsBest folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!
Nicki M | Premières impressionsEven during this Pandemic time the staff was exceptionally well balanced and professional.
Douglas G | Expérience généraleWith everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.
ruben a | Expérience généraleJust a good overall experience.
Charles K | Expérience généraleA lil expensive but great service
Lawren S | Expérience généraleThe only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.
John C | Expérience généraleOnly thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Merci!
Krystal G | Premières impressionsEveryone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful
Lakeisha C | Premières impressionsthe company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later
rocky c | Expérience généraleThere was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.
Christopher E | Expérience généraleRay was great
William C | Premières impressionsRay and his team were the best. Thanks for all your help.
John W | Expérience généraleThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
Melissa B | Expérience généraleThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
john B | Expérience généraleThe Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks
gary k | Expérience généraleRay was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.
John W | Premières impressionsI would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer's needs.
Marisa B | Expérience généraleExcellent, friendly customer service. Extremely helpful and knowledgeable. Merci.
Bernard B | Premières impressionsMore expensive than other storage units
ceaser m | Expérience généraleBooo
Paul M | Expérience généraleTVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.
Clarice H | Premières impressionsOne stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.
Michelle W | Premières impressionsGood people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri
michael f | Premières impressionsWonderful customer service
Lydia M | Expérience généraleForgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it
joyce t | Expérience généraleMr. Ray's customer service experience was excellent
joyce t | Premières impressionsGreat service
Jolinda K | Premières impressionsVery helpful staff
Claudia B | Expérience généraleThings have definitely changed for the better.
RACHEL O | Expérience généraleMy entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!
Charmaine W | Expérience généraleExceptional service by staff. Expedious and professional. I would definitely use this company again.
Antonio C | Premières impressionsGood seevice
PHIL H | Expérience généraleVery Respectful people
Lakeisha C | Expérience généraleExcellent customer service
Derek D | Premières impressionsService was great. Personnel very helpful and polite.
Erika O | Premières impressionsAucun
Kenneth C | Expérience généraleGreat staff, very helpful.
Jessica H | Expérience généraleWorst customer service ever
chris v | Expérience généraleI wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there
siddhartha v | Réservationgreat service
Cierra W | Expérience généraleGreat service!
mark v | Expérience générale💯💯
OCEANIOUS B | Expérience généraleI've had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!
ANTOINETTE D | Expérience généraleGreat location
Cristine o | Expérience générale