Customer Reviews for U-Haul Moving & Storage at S Willow

11 106 évaluations

515 S Willow St   Manchester, NH 03103
(Rt 3 & 293 limited Parking)

(603) 668-1762

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(603) 668-1762

515 S Willow St
Manchester, NH 03103
(Rt 3 & 293 limited Parking)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Richard and Robert were both outstanding representatives of Uhaul

JOSEPH C 
Évaluation :
5

Painless drop off experience

GEORGE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIBELKA B 
Évaluation :
3

Secured the rental online but was forced to add the insurance at the store. I just wanted to leave but they would not finalize the order until I added the insurance. If the insurance is a requirement then do not have an option to rent with no insurance. Not customer friendly.

DAVID M 
Évaluation :
3

Charged me a safe trip fee. I didn't approve. Location for drop off on line doesn't accept these trailers had to go to another location after I picked up trailer

TERESA R 
Évaluation :
5

Professional does not even scratch the surface when describing this location. Smoothest and quickest service I have ever had, the employees make you aware of everything. I will now only book return trips using this location after everything I have experienced with Massachusetts franchises. The best part is Rockstar Jamie refunded the extra charge I paid at her location, because she could not believe how Westford Auto Sales treated me. This location is for the customer. Would recommend 10/10!!!

SAMANTHA J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

best customer service you can ever experience

MANUEL Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WOULLARD L 
Évaluation :
5

The staff was very friendly and it was very convenient for me they are attended me with respect

Ismael V  |  Expérience générale 
Évaluation :
1

They were extremely rude to me. I have a severe back injury and I went out of my way to let someone know I would be back to take the trash and donations and was treated like a child. Telling me I couldn't leave the items where they were. My car was full and I was in severe pain. I told the woman I would be back. She was rude to me. She then called her boss and he phoned me and treated me like a child I let him know I was coming back to take the stuff that was fully bagged and boxed. It was not everywhere but in a neat pile not in anyone's way. He kept chastising me to the point I finally just put the phone down and let him talk to himself. We closed our unit a week later because I didn't like the way they treated me. When I got there, there was a pile of trash not bagged up just piled up next to furniture that was left by a previous tenant. It was a lot messier then what I had left just long enough to give my back a rest for a minute. The treatment i received was totally uncalled for. I will never recommend the south willow st facility to anyone. Oh and they knew I was having trouble with my back I was walking with a cane and I had told the manager I was waiting on surgery. They could have given me the break without the drama. My husband was back there in about an hour and it took him all of 15 minutes to pack the stuff in the car and remove it from the premises. So we closed the unit a week later instead of the free month that we were entitled to. Very poor customer service

Alice M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIBELKA B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN V 
Évaluation :
5

Had a great experience with U-Haul storage. Just don't have the need to store anything at this time. But will use U-Haul again in the future if needed. Merci.

LINDSEY L  |  Expérience générale 
Évaluation :
5

great service in and out the door

RICHARD B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Troy W 
Évaluation :
5

Super helpful

MICHAEL B 
Évaluation :
2

To himself. While my husband left and removed the trash and the donations. It took him less then a half hour. All of that unnecessary drama while I'm in pain was uncalled for. You don't want food, combustible stored so I had to go through everything, because I purchased an auction and didn't know what was in it. So I was trying to do the right thing. I could have just shoved it into the unit and not cared. But I do care and your staff (2) members were not very nice. Doing this caused me a great deal of pain.

Alice M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S 
Évaluation :
5

Bien

DANIEL J 
Évaluation :
1

From the moment I pulled into the parking lot it was chaos. Cars were parked at haphazardly it staff was working hard to try to alleviate the line, but the line took almost an hour just to get up for my already checked in rental then it took another 10 minutes as the person processed my rental, which was already done on the app then the attendant had the wrong trailer lined up and had to move the trailers so I could back in overall it was a disaster. Then as they checked people in the U-Haul folks would have to go out and teach the people how to drive the trucks and each rental sold while there was four attendance at any given time three of them could be with customers out in the parking lot.

Tim R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AILEEN A 
Évaluation :
4

I asked for brake controller, with 7 way. Hitch was already installed in the past. But the paper doesn't say brake controller anywhere. Was it installed? How would I find this out?

Estefania C 
Évaluation :
5

A very good experience

THOMAS S 
Évaluation :
5

Why is it that I have an account, preregister the. Check in, photo my license, fill out the same data over and over for each reservation and I STILL have to go inside and stand in line to get checked out. Seems like checking in online is a waste of time, the only benefit is that I can avoid photo of my license at front counter

William W 
Évaluation :
5

Not tech savvy so the check in process was tedious. I was there in person why do I need to use my phone to take pictures of my license. I appreciate technology but sometimes it makes it difficult for nothing! Just my opinion.

STEVEN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANTE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C 
Évaluation :
4

My only complaint was one of the safety cables on the motorcycle trailer was frayed. They were a twisted braided steel. I returned the trailer after hours and when I reached under to unhook the cable I cut my left hand on the steel frayed piece. It was a pretty good puncture/slice. Other then that it was the usual good experience with the location. Always friendly people.

BRENT G 
Évaluation :
5

Richard and Jamie (and honestly everyone else) are great to work with

Mark J  |  Premières impressions 
Évaluation :
5

Thank you Jamie!

James D  |  Déménagement en ligne 
Évaluation :
5

Everything went great. I would like to specially thank & commend Steven Faria of North Manchester U Haul. He was Friendly, Fast, Knowledgeable & helpful at a time we really needed it We appreciated his effort & that of the smoothly running U Haul team. Merci.

MICHAEL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL R 
Évaluation :
5

They are amazing and they are very friendly and over all amazing customer service

KRISTON F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M 
Évaluation :
5

The team was efficient and knew their shit, goddamn I appreciate that.

ADAM C 
Évaluation :
4

Signs for customer parking weren’t very clear.

glenn d 
Évaluation :
3

I was sent to the location, because the Bedford location did not have the trailer I reserved. I find this location crowded/tight parking since the drop-off lane blocks all of the parking. :(

JASON V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARA D  |  Expérience générale 
Évaluation :
5

I have always had a great experience renting from this facility.

MICHAEL O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigoberto R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M 
Évaluation :
1

Wrong email address!!!

PAUL B  |  Expérience générale 
Évaluation :
5

Always, excellent service here, Manager Rich is Excellent.

RAYMOND D 
Évaluation :
5

My mechanic was incredible. There was a problem with delivery of my hitch and I was upset. My mechanic talked to me and resolved the entire issue. I have bought about 4 hitches from u-hall and he has been the best mechanic.

luc d 
Évaluation :
5

The staff at this location were very helpful and courteous.

DAVID C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faye v  |  Expérience générale 
Évaluation :
1

I had a reservation for 8:30am and did not get my rental until almost 10am due to a damaged truck at first then a complete mix-up on license plates and the link for the third truck taking forever to send. The GM saw us and gave us his card and asked us to email him, which we did and as of yet, no response. When we got the truck it was on a 1/4 of a tank and that is what we returned it on. Yet was charged $22,52 and after hours fee of $20 of which entailed of me putting the keys in the lock box. I will never use U-Haul again and recommend Budget or anyone else from now on out. My bill went from $72,95 to $170,04 in the blink on an eye. This also caused us an hour of help that we had to move our stuff from people that were waiting for us.

JENNIFER B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B 
Évaluation :
5

Very easy great staff

ADAM B 
Évaluation :
5

My 6x12 trailer did not have the support to get it off the ball. I was able to find a lift in your parking lot but still

CATALIN B 
Évaluation :
5

The young lady was very helpful with me

carol k  |  Expérience générale 
Évaluation :
5

Just keep up the great job. I got exactly what I needed. Merci

LUIS M 
Évaluation :
3

Had to wait to get out of check out lane.

PAUL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B 
Évaluation :
5

Overall great service. Ran into some unexpected problems during move out of evicted apartment. U-Haul did there best for me and I appreciate them. Jamie is awesome to deal with!

ROLAND B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryellen s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A 
Évaluation :
4

Have the U-Haul depot make sure there are no screws in any of the tires before renting a trailer.

BARRY S 
Évaluation :
5

I live in Maine but paid for Emily Donahue to use your trucks . Very curtious people working with my Daughters. Ty Tammie

EMILY D 
Évaluation :
3

The check-in process went smoothly and the associate was pleasant and efficient. The person waiting at the trailer for me to hook up was not that great. He had trouble plugging in the wire for the lights and started wiggling it back-and-forth vigorously, and then pulled out a knife, and I stopped him and said that I would give it a try. The plug on the car had accumulated some road debris. I used a tiny screwdriver to clear the debris and was able to plug in the plug. When I needed to open the door in order to check to see if the pads I rented were in there it opened extremely hard, and I couldn't quite get the door all the way open. There was sand in the doorway. When I went to close the door, I could not pull it all the way down and eventually had to use all my might in a foot to successfully close the door. I told the person that the door was really hard to operate and he said the trailer hadn't been used for a couple of days and that was why. He told me I was all set to go and I reminded him that he needed to check to see if the lights worked which he did and then sent me on my way. My opinion was that this associate treated this as just a job and wanted to just move on and have me not be there. Later in the day while inside the trailer, I noticed the floor was a little bit spongy and uneven. The trailer did ride nicely behind my car. The return process went smoothly.

RICHARD R 
Évaluation :
4

Minor point, overall everything went smoothly. Nice truck no issues. The initial check in service was excellent. When I returned the vehicle I didn't realize there was a online return option. I went inside there was 1 customer in front of me at the register. There were 4 registers with 4 different guys positioned at each. I stood inline for 10 minutes. Not one person at the registers offerred any service. After the customer in line in front of me was finished he left and I still stood with no acknowledgement. Not one of them even made eye contact. It was Iike I wasn't even there. I decided to leave when I saw a small sign referencing the on line return service. I returned to the vehicle when I was almost complete with the return app I was approached by a lot attendant offering assistance. He referenced me by my name. So obviously he took the time to reference the truck before he approached. The lot attendant was very polite and helpful. He was no where to be seen when I first arrived. Bottom line what should have been a 5 minute process turned into an half an hour.

David C 
Évaluation :
5

Very helpful and knowledgeable when helping me find the rite unit.

Marques H  |  Premières impressions 
Évaluation :
5

They were so helpful, understanding and kind. I had been in a bad accident, missed a lot of work and then lost my job and just staying in communications with them they worked with me so I wouldn't lose my stuff. No where else have I ever had such great service with kind people. I would highly recommend this location to anyone.

Ashleymarie G  |  Expérience générale 
Évaluation :
5

The team over at Uhaul is amazing!

Cafe o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S 
Évaluation :
4

Though the truck was clean, the back had not been swept out. Though I was told it had a "full" tank, the needle and my subsequent fill up showed it was not.

Gregory S 
Évaluation :
5

Robert B was very courteous and helpful. Easy to rent and return vehicle.

Dwight M 
Évaluation :
5

All service members were knowledgeable very helpful when I asked them about products on hitch and bike rack for electric bikes

Ruth A 
Évaluation :
3

My online check in was inaccurate. Vehicle was marked in incorrect spot, and key was not available as per app. Then I had to wait in line in store for 20 minutes thus defeating the entire online process. The fuel gauge did NOT read 3/4 full when I entered vehicle. I noted gas gauge marking on my U-Haul app. I returned vehicle precisely as filled and was charged a fee for being short. I addressed this with staff at location, was informed it would be deducted and it was not as I was subsequently charged. Truck ran fine despite check engine light remaining on. Pick-up and return were very unsatisfactory

Joseph M 
Évaluation :
5

Nothing I could see....friendly, prompt, informative, clean, very good job!!

BRENDA L 
Évaluation :
2

The rental process within the location office was at best painful! It was slow and unnecessarily convoluted! Thank God, I was the only customer in the building otherwise, I could have literally been there for an hour plus! You need more efficient people working on the counter!

GARY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R 
Évaluation :
5

Staff were very helpful and friendly.

BENCE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail B  |  Expérience générale 
Évaluation :
3

Actually provide the moving blankets that are paid for.

Zachary H 
Évaluation :
5

Richard was always polite and very helpful the only problem was everytime I would do there . There was only one person waiting on customers no matter how many workers were there always a long wait

John D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C 
Évaluation :
4

To be in office, the office is empty all the times thank you

AIMEE N 
Évaluation :
5

Self checkout for accessories would help

MARLON D 
Évaluation :
5

Rien

BRUCE T 
Évaluation :
5

Nothing everyone was nice and super helpful!

Alicia L 
Évaluation :
1

Service absolutely terrible

MARCUS M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELISSA C 
Évaluation :
5

Dealt with Frank, Jeremy and JoJo on 2 separate occasions and they were more than helpful. It's a busy business but they made a point of taking care of my requests without any issues. Would highly recommend working with U-Haul for all your moving needs.

Patrick B  |  Premières impressions 
Évaluation :
3

I realize they were closing , however with what I was through they could have been more helpful. Please have someone call me regarding the unsafe vehicle I rented in WV. dry rott unsafe rear tires, one inside rear (after driving a short distance in town) realized was chunked up & unsafe. Upon replacement the tire company noticed two 5 inch splits (ready to blow) in the outside tire.Both rear tires were unsafe. Please call me before I file a report wit DOT & state motor vehicle Dept regarding illegal state inspection sticker on vehicle. H. Smith 603 493-2901.

Hugh S 
Évaluation :
5

easy process for picking and dropping

DPSSVBL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika D  |  Expérience générale 
Évaluation :
5

Thank you for a smooth pick up & return experience

LISA I 
Évaluation :
5

The 10 foot U-Haul had a low tire pressure light when I picked it up - I found Bob outside and he was great and stopped everything to help me. He was polite and very very nice. Kudos !!! Jaime during checkout was polite and very quick to get me on the road I returned the van to Greg. He was witty and very polite Great team there

DAVID C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOHAMED A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIHISI W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

The gas tank should have more than 3/8 of a tank of gas when turned over to a customer and a u-haul customer service rep should go out with the customer to review any questions regarding the rental. This was a first-time rental of this type of vehicle and we had to track someone down to ask a minor question to get us on our way. I get it, there are labor force shortages everywhere but it would be appreciated next time we need to rent a vehicle.

LINDA L 
Évaluation :
5

Check TPMS system before giving to customer, otherwise truck was fine, staff was very friendly and made process easy

ANDREW C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles s  |  Expérience générale 
Évaluation :
5

Great service!

Kathleen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C 
Évaluation :
5

The vehicle was clean and the pick up/drop off process was new to us and we had no issues. Ok Thank you UHaul for making this a much easier process than before!

SYDNEY B 
Évaluation :
4

When I was unloading boxes out of the rental into my rental unit it was snowing and the floors are so slippery once you pass the automatic doors both my husband and I slipped repeatedly. The high gloss finish of the flooring is horrible in combination with wet/snowy outdoor conditions and will eventually cause a slip and fall incident as almost happened on this occasion. Your video will show us repeatedly having to try to stop ourselves from falling.

PAULA R 
Évaluation :
5

To instal cameras for rear view back up on all trucks with no rear mirror view

GEORGES E 
Évaluation :
5

Jamie was awesome, this is my 4th time using the S.willow store and she’s made it easy and as fast as possible EVERYTIME!

Christian b 
Évaluation :
3

The person who rented it to me and the yard person didn't seem to get a long and I was given a differential truck than I was suppose to causing me to go back in and get a new contract. Was a little bit time consuming

STEPHEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassilynn M  |  Expérience générale 
Évaluation :
5

Check in was seamless, nice help and quick support to make drop off easy and quick.

CHRISTOPHER D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PINHAN C 
Évaluation :
5

Truck was only 1/4 tank of gas at pickup

Drew H 
Évaluation :
5

Personal amazing wonderful people but I has to clean the trailer before I use it

RYAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn G  |  Premières impressions 
Évaluation :
5

I've used this store for years and they are always polite and helpful.

CHARLES C 
Évaluation :
4

Propre

JOEL G  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAUSTO E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryEllen M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily P  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennifer P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAMALIER R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orlando p  |  Premières impressions 
Évaluation :
5

The staff and owner were excellent and very friendly. The facility is well maintained and secure.

MaryEllen M  |  Expérience générale 
Évaluation :
5

Everything was great and very understanding why I had a leave I did not want to, but I could not afford it no more

Marie G  |  Expérience générale 
Évaluation :
5

Jamie was so fun and expressive. I loved working with her. Very informative and respectful. Answered all questions and explained in details how we can access our unit and how to check out. Assisted us to our new unit. Merci

PEDRO C  |  Premières impressions 
Évaluation :
5

I am very happy with the service.

Luis M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B  |  Expérience générale 
Évaluation :
5

Great personal!!

ED D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nichole m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA F  |  Premières impressions 
Évaluation :
2

Parking to get to my unit was always difficult. The electronic entrance door to get to my unit was broken for over a month.

HARRY D  |  Expérience générale 
Évaluation :
5

The manager. Richard Andrews, his stuff were excellent on top of this fact of virtually 5 out of 5 stars. I was having a really tough day and richard wa shoulder to lean on It would recommend this place to anybody top shelf

Michael N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAILEN N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad c  |  Expérience générale 
Évaluation :
2

I paid for a month and the guy in the office told me I would get a credit for the time I didn't use when I check out since I only used 12 days of the last month of rental. When I checked out I asked what the refund was and the same guy said oh we don't give refunds for the over payment. So I paid for 3 weeks I'm not using the storage. Good to see uhaul will double dip on a storage unit and take my three weeks then make the next person pay for 3 weeks I already paid for. I guess that's how they give people a month free with a truck rental. Rip off. Will never use again.

KELLY S  |  Expérience générale 
Évaluation :
5

Excellent service! The staff is exceptional!

SHILOVE J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonmichael P  |  Premières impressions 
Évaluation :
3

I work nights and like to go to my storage after work but i was not accessible when I preferred it to be. Other than that everything else was ok

Kristine N  |  Expérience générale 
Évaluation :
5

A big Thank you to Richard Andrews, Jo Jo and Jenni - I hope I got all the names correct! And the rest of the crew that helped me and my family yesterday! Everyone so helpful and kind! We just moved back from Florida after surviving hurricane Milton and this uhaul crew treated us so well! I highly recommend this uhaul ! 10 stars from me!!! Thanks a million for everything! You all rock!

faye v  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rowan J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy W  |  Expérience générale 
Évaluation :
5

It was nice to feel safe storing our belongings there is it definitely worry free!

THERESA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan M  |  Expérience générale 
Évaluation :
5

Thank you staff for your excellent service! Miss Jojo & the coffee lady! (Inside joke!) And Matt too! You all rock!

SHILOVE J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN H  |  Premières impressions 
Évaluation :
4

Owner was very friendly and helpful, walked me to the unit and showed me how to get in. The web experience wasn't totally clear. It didn't really explain what to do now that you've paid. It provided an access code that wasn't needed and wasn't clear that you still needed to check in and get an access card in the front office.

Shayne M  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia C  |  Premières impressions 
Évaluation :
5

I'm glad to do business with U-Hal

Jose E  |  Expérience générale 
Évaluation :
5

Thank you for your assistance and kindness

Carole W  |  Expérience générale 
Évaluation :
5

Rich and jammie on South Willow Street located in Manchester NH are excellent people and definitely deserve a raise there always helpful and always willing to solve problems.....

Bryant B  |  Expérience générale 
Évaluation :
5

Associates were very polite and helpful

DERRICK R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA S  |  Premières impressions 
Évaluation :
2

Never could reach a staff member when I called local uhaul, not clean, always warm, no money's not returned of remaining balance on move out day. Always having rate increases

SUSAN N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R  |  Premières impressions 
Évaluation :
5

S.O.

Brian O  |  Expérience générale 
Évaluation :
5

Guys we’re super friendly and helpful

Brett D  |  Premières impressions 
Évaluation :
5

I have used this Uhaul store for truck rentals and storage needs for many years and expect to do so again in the future. Richard and his staff are always friendly and offered exceptional customer service. Jackie was a pleasure to work with and always went above and beyond offering her assistance when needed. The storage facility was always clean and well maintained!

Jenny D  |  Expérience générale 
Évaluation :
5

Super friends staff

Alissa f  |  Expérience générale 
Évaluation :
5

Richard was funny and knowledgeable. The staff overall was great and love their job. It was a great experience for me.

Lala S  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

Michelle D  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAULA D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estella P  |  Expérience générale 
Évaluation :
5

Richard is an excellent employee. He deserves a raise/promotion. Dealing with him was beyond a pleasure.

William H  |  Expérience générale 
Évaluation :
5

By far the BEST uhaul experience I’ve had

Ashley C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S  |  Premières impressions 
Évaluation :
4

Great place-no complaints except for parking is limited and awkward. Otherwise all was great!

sandra d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deantha b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S  |  Premières impressions 
Évaluation :
5

I'll never forget the day Richard said to me " Mariah you gotta stop smoking in my trucks, and what'd you do kidnap the Easter bunny? What's with the jelly beans?!" Everyone that works here genuinely cares and goes out of their way to help you help yourself in getting whatever you're there for done. I greatly appreciate the workers here!

Mariah I  |  Expérience générale 
Évaluation :
5

Awesome thanks

Rose C  |  Premières impressions 
Évaluation :
5

S.O.

CHRISTIAN B  |  Expérience générale 
Évaluation :
5

The staff/owners were amazing, bent over backwards to accommodate any needs. It was more than a business transaction they cared, and they showed you that they cared could not have asked for any better service or personal interactions.

Richard W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paola M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S  |  Expérience générale 
Évaluation :
5

Could not have been happier with my whole experience. Many thanks!

Kenneth D  |  Premières impressions 
Évaluation :
5

Loved the help I got they were very kind and sweet and VERY helpful for me being young and new to this !!!! Thanks for the help

Ashley P  |  Premières impressions 
Évaluation :
4

Very pleasant

DALE J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALESKA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolymar C  |  Expérience générale 
Évaluation :
2

Door to get into the building has not worked for quite awhile. Have to wait in line in the front office for awhile to get someone to let me in the broken door. And, people almost always jump ahead of you in line because it is a poor setup. Ramp going in and out of the door (that does not work) is extremely difficult to move your belongings.

stacey h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA H  |  Premières impressions 
Évaluation :
5

People were awesome and very friendly

Susan B  |  Expérience générale 
Évaluation :
5

Manchester so willow Uhaul has alway been there for me when I need storage or to move thing alway professional and friendly . I tell all my friend to use them !! Thanks again

Richard G  |  Expérience générale 
Évaluation :
5

Checking in and out of my units were both easy, painless processes and the staff at this location are always extremely pleasant, accommodating, and professional. Merci pour votre temps.

Ashley C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan D  |  Expérience générale 
Évaluation :
2

The vast majority of the times I had to go to the unit, I walked past several people living in various units. I understand homelessness is a difficult thing, buti find it unacceptable too see people literally living in a storage unit. Because of this is the low review.

Donald P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G  |  Premières impressions 
Évaluation :
1

So so many mistakes, lies, miscommunication and fraud. A number of staff need to be trained or fired.. i have all the WROng emails you sent AND witnesses to your incompetence.. I am recovering from a kidney transplant and left isolation bc the staff person demanded i come to the office. Now I was quoted 159/ mo and recently billed 279. I am too sick and weak to pursue this so will place in the hands of a lawyer.

Nancy O  |  Premières impressions 
Évaluation :
1

I had a leak from the storage unit above me of some kind of brown sticky liquid over my expensive sound bar and some of my other belongings and the staff didn't help me at all. You also required that I use your lock, which my key broke off in. The staff told me I HAD to call a lock smith to cut it off, which cost me another $200. Also, the access door to move my belongings in and out was extremely inconvenient. I have had nothing but problems renting a storage unit from you.

Alyssa B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deantha b  |  Premières impressions 
Évaluation :
5

The employee Jenn or Jess cannot remember name was AWESOME to work with. Very capable and knowledgeable

ADAM R  |  Premières impressions 
Évaluation :
5

There was a discrepancy with my billing due to a clerical error and the manager, Richard, researched the matter thoroughly and issued me a refund. Very professional.

Gary F  |  Expérience générale 
Évaluation :
5

Jennie was super friendly and helpful. It was a very stressful day for me and she went above and beyond to help ease my day.

TINA M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S  |  Expérience générale 
Évaluation :
5

Hands down, the absolute cleanest storage facility I have ever seen! You can actually see your reflection in the floors! No dust, no cob webs, and NO SPIDERS! Climate control takes away the worry of your things getting mold. No complaints whatsoever! Fortement recommandé!

Colleen W  |  Expérience générale 
Évaluation :
5

Staff very friendly. Very informative. Got us in and out quickly.

Michael C  |  Premières impressions 
Évaluation :
5

I recently went to a different storage facility and had multiple problems trying to get into the unit that was paid for, they were always on break and office never opened so went to U-Haul after work to try to get a last minute unit. I felt awful coming in just before closing time but got stuck at work. But the woman that helped me(I believe her name was Jennie) was amazing! She made the process very quick and stress free. I was in and out with no issues. She was very friendly and helpful. I really appreciate the service that I was given especially right before closing, I'm sure everyone was ready to go home. But never felt rushed or pushed along. Very happy and will absolutely refer U-Haul to friends and family.

LINDSEY L  |  Premières impressions 
Évaluation :
2

Price continued to skyrocket every quarter for the over 12 years I had this unit, and I couldn't afford to pay anymore after I lost work as a result of Covid. I live out of state now and couldn't get there to even empty it.

STEPHEN A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy G  |  Expérience générale 
Évaluation :
5

I stored my precious belongings at the S.Willow St. Manchester, NH U-Haul in climate controlled storage 18 years ago when I made the decision to move to Florida. I never imagined that it would take me 18 years to move out but illness prevented me from claiming my belongings and getting them down to Florida. U-Haul worked with me long distance over all of these years and I never had to worry about the safety or security of my most precious family heirlooms. I was always grateful to find my things in perfect condition when family would check the storage unit and U-Haul made the check out process simple online. I will always appreciate that I had peace of mind knowing that my things were safe and well cared for at the S. Willow St. U-Haul. Thank you for the 18 years of excellent service!

ANNE G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S  |  Premières impressions 
Évaluation :
5

If some customers were to evolve, and become better humans. They could better understand the process, and why it is such, when explained to them repeatedly. Nice to business here. NO funny business allowed. They are professional. Merci!

PAMELA W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN B  |  Premières impressions 
Évaluation :
5

Convenient, safe and secure. Very helpful and friendly staff.

Carol S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen D  |  Expérience générale 
Évaluation :
4

This form should have N/A on it. I used it in the evening when it was closed. Some questions don't apply. I received a call about a storage unit that was reserved by mistake through the app. Jenny and her manager cleared everything up and deleted the charge.

Michelle M  |  Expérience générale 
Évaluation :
5

The staff was friendly, kind, and helpful. Changed my life if I'm being honest, they were really there fore at a time I needed it most. Merci encore.

Tiffany C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C  |  Premières impressions 
Évaluation :
5

The storage facility is the cleanest storage facility I've ever been in! My only problem was one piticular spider that more or less dared me to walk past him. I sicked my son on him, but other than that, very nice place, and the employees were outstanding! Thank you!!

Colleen W  |  Premières impressions 
Évaluation :
5

Great atmosphere and friendly staff.

LETON K  |  Expérience générale 
Évaluation :
5

Great Staff!!! They allreally go above & beyond and it shows theit ability in making moving simple and cost effective. Had to change dates a few times it was no problem they made it work. They find solutions with you.

Lola E  |  Premières impressions 
Évaluation :
5

I was very grateful to be able to use one of there 10' trucks to be able to help move some stuff into storage yesterday afternoon. I was very suprised on the amount of customer service that I was offered. I am very pleased with the company and will continue to come back. It was a great experience with employees and Staff Thank you guys for making my dads move very helpful and responsibly awesome. Keep up the good work guys great customer service and employees all the way around. 10 stars guys keep up the great work. Thanks Your Customer Steven Carey

STEVEN C  |  Premières impressions 
Évaluation :
5

The only issue I had was wirh one of the employees who always parked her car in the back of the building where she worked in the shop. She was always blocking access to people who had storage units who were trying to either bring items in or out of storage. I had to tell her and staff several times to move her vehicle over the course of a couple of weeks. She still didn't listen. I brought it to Management's attention and the issue still going on she needs to move it or she needs to be fired. She's blocking customers from safely accessing and bringing in storage unit items.

Steve L  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

izamary c  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola E  |  Premières impressions 
Évaluation :
5

The staff was friendly and the store manager was very helpful as well.

BRIAN G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant B  |  Premières impressions 
Évaluation :
4

Doesn't have 24 hours storage access. Most places do these days. If I knew that I wouldn't have gone there

Ruth M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY H  |  Premières impressions 
Évaluation :
5

Staff was stellar! Everyone that helped us was friendly and outstanding

Britt B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yahaira O  |  Expérience générale 
Évaluation :
5

It gets a little warm in the summer but overall great!

Kate B  |  Expérience générale 
Évaluation :
5

The staff and managemen They are extremely helpful and kind to their customers. Thank you so much . Sincerely Craig Martin.

Craig M  |  Expérience générale 
Évaluation :
5

Staff are great! Friendly and super helpful! Owner looks like he wrestles bears for a living but is friendly and very approachable! Always goes out of his way for me!

Alex I  |  Expérience générale 
Évaluation :
5

You guys were awesome but I have to say parking to unload or load up the car was a pain based on the set up

Brandon B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M  |  Premières impressions 
Évaluation :
5

Richard, Jaime, and Ben were extremely helpful on more ways than one. Richard to me went above and beyond to help me. The staff is friendly and professional. I was really pleased with the service and help I received they restored my outlook on uhaul. I have used Uhaul in Concord NH many years ago and was not pleased at all. These folks in Manchester changed all that. They really care about their customers, and it shows!

tricia d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M  |  Déménagement en ligne 
Évaluation :
5

Closing out the account was super easy and painless!

DEVON A  |  Expérience générale 
Évaluation :
4

Everybody was extremely nice and polite. Thank you very much for having a crew. That is very polite. Good sense of humor. Laugh a lot I had a great time.

Edmund C  |  Premières impressions 
Évaluation :
5

The app is kind of terrible. For a web developer, I really wish I could help make it function properly. Couldn't do online checkin. Couldn't upload docs and ids. Thankfully, the staff at the facility were awesome, so it all worked out.

Robert F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R  |  Déménagement en ligne 
Évaluation :
5

Excellent advice

Ruben V  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie R  |  Expérience générale 
Évaluation :
5

I am completely satisfied with my services I received at the s. Willow location. I strongly recommend them!!!

Cheri S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desirae W  |  Expérience générale 
Évaluation :
5

Manchester U-Haul is great! Shout out to all the Team members !!

Alan L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

warren t  |  Premières impressions 
Évaluation :
5

They're awesome great work

Rose C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca D  |  Déménagement en ligne 
Évaluation :
5

Very helpful with all of my concerns.

Thomas w  |  Premières impressions 
Évaluation :
5

When you're in a tough time and you're actually need U-Haul people are very nice a minute the management is very good and the prices ain't so bad thank you for helping when you know when I was in need

Joel D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade W  |  Expérience générale 
Évaluation :
5

Overall, I was satisfied with my experience storing household supplies at U-Haul and dealing with the staff. Issues were resolved professionally and the staff were courteous and helpful in this regard.

MARK M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan p  |  Expérience générale 
Évaluation :
4

It was pretty good so far with me my communication cause I am deaf ok thank y for ask the question ok 👌 from lisa letteney have day to y too bye sir

Lisa L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASHY E  |  Déménagement en ligne 
Évaluation :
5

Didn't get to see storage unit, cancelled, did not need. But customer service is five stars at this location

Corrine N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles s  |  Premières impressions 
Évaluation :
5

I am very impressed with how clean and well maintained the buildings are.

Cheri S  |  Premières impressions 
Évaluation :
5

Jamie at the south willow U-Haul in Manchester NH was so fast ,helpful,kind and really did a great job.

Cindy b  |  Premières impressions 
Évaluation :
5

Good service!

SORIN Z  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine K  |  Premières impressions 
Évaluation :
1

All truck is in the middle and I can go in of my storage unit… and then I need to paid the storage no matter what…loose my customer because I can’t reach my work tools.. for 5 days.

Jose L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah g  |  Expérience générale 
Évaluation :
5

Todo es bueno pero los precios deben de ponerlos mejor bluebird tiene mejores precios ahora yo sigo con uhaul pq llebo ya 5 años con ustedes pero ahoramismo la situación es mala y deberían de poner un mejor precio.

Jose L  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

jeff l  |  Premières impressions 
Évaluation :
4

The staff was great very helpful ty

Joel D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLAN L  |  Expérience générale 
Évaluation :
5

The staff are well trained, personable, and helpful!

Gregory H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory V  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P  |  Expérience générale 
Évaluation :
5

Thank you for everything

Sherri R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H  |  Premières impressions 
Évaluation :
4

When I was cleaning out my unit I had trouble getting in one of the locked doors I pressed the button it no one answered so I wanted and tried a few more times and I got a very rude answer from some one

kara r  |  Expérience générale 
Évaluation :
4

Overall great experience the only thing was parking for customers was slim to none when it came to being able to park near doors to unload . Staff was very friendly and helpful

Brandon B  |  Premières impressions 
Évaluation :
5

Non

Paul m  |  Premières impressions 
Évaluation :
2

The door lock to the facility was not properly working. The staff was annoyed that I was having issues getting into the building but then realized that the problem was not with me but with the door. They did not want us to prop the door in spite of the fact that I would not be able to reopen it with the key once it was closed, causing extreme problems with getting my items from my truck to my unit. I also thought what I was renting was accessible from the street, however I had to go into a building and use carts to move my belongings in.

Bernadette L  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yara B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA V  |  Expérience générale 
Évaluation :
5

Aucun

David A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lemuel W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C  |  Premières impressions 
Évaluation :
5

Thank you for your help Richard

Elisha P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B  |  Expérience générale 
Évaluation :
5

From the moment I was approved to pick up in New Hampshire at 7:15am I did not leave until 1:14pm the workers where amazing the experience dreadful! Then I get 15min out from broad brook Ct where I'm scheduled to drop of truck and equipment they then tell me turn around and go to Manchester Ct to which put more mileage and gas out my pocket I'm over it when I move illl question if I use they service I really the type of person that don't complain but this was dreadful!!!! Manchester Manager and his staff was awesome and helpful!!!!

Germaine L  |  Expérience générale 
Évaluation :
5

Everyone and Everything was Great!!!

Robert M  |  Expérience générale 
Évaluation :
1

Rude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!

amanda c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C  |  Expérience générale 
Évaluation :
5

Muy contents con mi storage de excellent calidad. Muy agradecida

Sonya C  |  Premières impressions 
Évaluation :
5

I had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none

tammy m  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bonnie F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Z  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica f  |  Premières impressions 
Évaluation :
5

Awesomeness!!!✌️😎❤️

Robert M  |  Premières impressions 
Évaluation :
5

Key did not work Women ran over with knew one Wish I remembered her name Thank You!!!

robert m  |  Expérience générale 
Évaluation :
1

After almost 2 years of using this unit, over $4 000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2 000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it's not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.

Nathan G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITY T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C  |  Premières impressions 
Évaluation :
4

Everything was great and smooth aside form the long wait in the lobby.

Jessica W  |  Premières impressions 
Évaluation :
5

Even though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.

PURCELL P  |  Premières impressions 
Évaluation :
1

Mice ruined half of my stuff in storage

sharon b  |  Expérience générale 
Évaluation :
4

Facility and staff top notch My favorite storage facility by far Very pleased

Patricia P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hamida d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY B  |  Premières impressions 
Évaluation :
5

Excellent staff and very helpful

Marquee B  |  Premières impressions 
Évaluation :
4

Did not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice

Alicia C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S  |  Expérience générale 
Évaluation :
1

My customer experience was great until the new female assistant manager was hired. She's rude jusgemental snobby and I'm not be in customer service at all. She will be the reason that place will lose customers I've had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.

Jessica C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L  |  Expérience générale 
Évaluation :
5

Richard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.

Wade W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy c  |  Expérience générale 
Évaluation :
2

It seemed like every time I went there they were waxing the floors so I'd have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn't open it or close it so I'd have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I'd always get sent to the call center.

Maria B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nokomis f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor H  |  Expérience générale 
Évaluation :
2

The front counter ladies are always rude, never a thanks or please or politeness

Tamara L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin d  |  Expérience générale 
Évaluation :
2

Supposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that's not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .

Marie G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keagen F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M  |  Premières impressions 
Évaluation :
1

The day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.

Carol P  |  Premières impressions 
Évaluation :
5

Very curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!

JOSEPH M  |  Expérience générale 
Évaluation :
5

Jamie was extremely nice she had a great sense of humor! Best customer service I've ever had.

Skyler R  |  Premières impressions 
Évaluation :
5

Your assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous

Stephanie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H  |  Expérience générale 
Évaluation :
5

Jaime and Richard were more than helpful. Highly professional. Kudos.

Patrice S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen D  |  Premières impressions 
Évaluation :
5

It's been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we're totally  percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH

cheryl p  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIXIE T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate C  |  Expérience générale 
Évaluation :
5

One of the best teams I have ever had to deal with in over 40 years especially Sonia!

JOSEPH M  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna B  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larisa R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A  |  Expérience générale 
Évaluation :
5

Smooth and easy lease process.

Andrew H  |  Premières impressions 
Évaluation :
5

Staff was really helpful and friendly

APRIL S  |  Expérience générale 
Évaluation :
5

The storage is good enough for me and it’s great you everyone

daniel d  |  Premières impressions 
Évaluation :
3

Would've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.

MICHAEL B  |  Expérience générale 
Évaluation :
5

Super easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul

Jonathan S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen s  |  Expérience générale 
Évaluation :
1

The customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay

tashina r  |  Premières impressions 
Évaluation :
5

The only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Merci.

Suzanne B  |  Premières impressions 
Évaluation :
5

Great staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron

Richard G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maX T  |  Expérience générale 
Évaluation :
2

I needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.

Carisa K  |  Premières impressions 
Évaluation :
5

A friend worked here many years ago

Susan B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rene c  |  Expérience générale 
Évaluation :
3

I had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out

Savannah M  |  Premières impressions 
Évaluation :
2

When I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.

Joy I  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derwood H  |  Expérience générale 
Évaluation :
5

Very friendly and polite

Marie G  |  Premières impressions 
Évaluation :
1

Told me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it's $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.

Mckenna L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S  |  Premières impressions 
Évaluation :
5

With the exception of occasional entry card glitches, the experience was wonderful.

Kathy M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah D  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B  |  Premières impressions 
Évaluation :
5

The onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn't big enough she quickly offered another option.

Alex T  |  Déménagement en ligne 
Évaluation :
5

Ariel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I'm still a client!

Anthony H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christinna R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A  |  Déménagement en ligne 
Évaluation :
5

We love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!

Brenda B  |  Expérience générale 
Évaluation :
5

All around fantastic experience. Would use this facility again if necessary.

Frank E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari K  |  Premières impressions 
Évaluation :
4

There wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.

DEVON A  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ronald r  |  Expérience générale 
Évaluation :
5

Both females who assistd me at customer service were very helpful and professional.

Steve L  |  Premières impressions 
Évaluation :
2

I arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.

Michael C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy c  |  Premières impressions 
Évaluation :
5

The staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++

Dave L  |  Expérience générale 
Évaluation :
5

Very happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Merci.

George J  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica H  |  Expérience générale 
Évaluation :
5

Andrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!

Leanne L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan w  |  Expérience générale 
Évaluation :
5

They even got me one closer to the door so i would not have to use stairs. Great service

Michael D  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS H  |  Expérience générale 
Évaluation :
4

Would have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.

chris f  |  Premières impressions 
Évaluation :
3

Coast is high and increases are often

JAMES D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna l  |  Expérience générale 
Évaluation :
5

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Jose L  |  Premières impressions 
Évaluation :
3

Last 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !

Michael S  |  Expérience générale 
Évaluation :
5

Back in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau

Robert L  |  Premières impressions 
Évaluation :
3

Initially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.

ERIC F  |  Expérience générale 
Évaluation :
4

a drop box for drop off payments would be helpful, more regular customer parking. Great Staff.

Diane B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony f  |  Premières impressions 
Évaluation :
5

I wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!

Brenda B  |  Expérience générale 
Évaluation :
5

U-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.

Tracey S  |  Premières impressions 
Évaluation :
5

So simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Merci.

Caitlin K  |  Déménagement en ligne 
Évaluation :
5

Very clean facility!

ROBERT D  |  Premières impressions 
Évaluation :
1

The roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.

Chanvanna K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex I  |  Premières impressions 
Évaluation :
2

We needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.

Sara I  |  Premières impressions 
Évaluation :
5

The staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!

Brenda B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brain a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D  |  Premières impressions 
Évaluation :
2

To many miscommunications about payments

Nicole L  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick b  |  Expérience générale 
Évaluation :
5

Sliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Merci.

Timothy K  |  Expérience générale 
Évaluation :
3

Was quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.

MARCY L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE. M  |  Expérience générale 
Évaluation :
5

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

GABRIELLA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma B  |  Premières impressions 
Évaluation :
5

Uhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee

leanna f  |  Expérience générale 
Évaluation :
5

I especially like the recycle area at the facility. I think it's a great idea to give people the opportunity to recycle the unused unwanted items

MICHAEL H  |  Expérience générale 
Évaluation :
4

It was quick and easy to rent the unit.

Elizabeth G  |  Expérience générale 
Évaluation :
5

The only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund

ronald c  |  Expérience générale 
Évaluation :
5

I had no issues thankyou guys

Melissa G  |  Premières impressions 
Évaluation :
5

Although the process takes too long, the customer service was outstanding. The "storage manager" was informative, friendly and knowledgeable.

Jim C  |  Premières impressions 
Évaluation :
5

Amazing team!!

ZULEIKA A  |  Expérience générale 
Évaluation :
4

great jon ny everyone

Christopher P  |  Expérience générale 
Évaluation :
5

The best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100 %

bobby r  |  Expérience générale 
Évaluation :
5

Everyone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.

Zoe M  |  Expérience générale 
Évaluation :
5

Yes everyone was great

diana a  |  Premières impressions 
Évaluation :
5

Amanda and the other young lady (her name starts with A) we’re both very helpful to me.

diana a  |  Expérience générale 
Évaluation :
5

Every one was helpful and friendly.

Julie M  |  Premières impressions 
Évaluation :
5

Merci

Rolande A  |  Expérience générale 
Évaluation :
5

Fantastic

chris h  |  Premières impressions 
Évaluation :
5

Smooth process for as busy as it was that day.

Christopher U  |  Premières impressions 
Évaluation :
1

The situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager

Kevin N  |  Expérience générale 
Évaluation :
5

Building very clean climate control and secure

Marguerite S  |  Expérience générale 
Évaluation :
4

The sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.

Timothy B  |  Expérience générale 
Évaluation :
4

She was very friendly and have us a month free!

Jeremy M  |  Premières impressions 
Évaluation :
5

Uhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul

Harold S  |  Expérience générale 
Évaluation :
5

after having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!

EmmaRose M  |  Expérience générale 
Évaluation :
5

The entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!

Darlene r  |  Premières impressions 
Évaluation :
5

quick and easy

ronald c  |  Premières impressions 
Évaluation :
5

We were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.

Christine O  |  Premières impressions 
Évaluation :
4

Great location for the past 2 years. Thank You once again.

Brian L  |  Expérience générale 
Évaluation :
5

Great customer service!

Bruce W  |  Expérience générale 
Évaluation :
5

The girls at counter were superb and helped me all through my experience.

David B  |  Premières impressions 
Évaluation :
5

Friendly Service!

SHAUNTE W  |  Premières impressions 
Évaluation :
5

Exceptional service and no pressure.

Rolande A  |  Premières impressions 
Évaluation :
5

Everyone was extremely friendly and helpful.

Timothy B  |  Premières impressions 
Évaluation :
5

I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!

Andrea F  |  Expérience générale 
Évaluation :
5

Very prompt and courteous! Thank you.

Bruce W  |  Premières impressions 
Évaluation :
5

Outstanding service! We will take all our moving and storage needs to this facility.

Bruce W  |  Expérience générale 
Évaluation :
1

Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!

RICHARD M  |  Expérience générale 
Évaluation :
5

This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.

tracy s  |  Expérience générale 
Évaluation :
5

Great service, took care of everything!

Bruce W  |  Premières impressions 
Évaluation :
5

Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..

Ronald T  |  Expérience générale 
Évaluation :
4

Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit

tracy s  |  Premières impressions 
Évaluation :
5

Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)

marie b  |  Expérience générale 
Évaluation :
5

Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!

LISA R  |  Expérience générale 
Évaluation :
4

The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.

Kenneth B  |  Premières impressions 
Évaluation :
5

Muy servicia con los clientes

Carlos L  |  Premières impressions 
Évaluation :
5

Staff is very friendly and helpful

MAUREEN F  |  Expérience générale 
Évaluation :
5

Professional and friendly service

Leeds N  |  Premières impressions 
Évaluation :
4

I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre

Andre L  |  Expérience générale 
Évaluation :
5

Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.

Dani B  |  Expérience générale 
Évaluation :
3

Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)

CATHY D  |  Expérience générale 
Évaluation :
5

Great service

Erica J  |  Réservation 
Évaluation :
5

Being required to comment to submit the survey is annoying.

BRIAN P  |  Expérience générale 
Évaluation :
5

The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.

Carol B  |  Expérience générale 
Évaluation :
5

Merci.

Afrique B  |  Réservation 
Évaluation :
5

Excellent service, both attendants worked hard to satisfy my needs!!!

Arthur P  |  Réservation 
Évaluation :
5

Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.

Michael M  |  Expérience générale 
Évaluation :
5

Great People and Great Service! Sam goes above and beyond the expectations!

Gary W  |  Expérience générale 
Évaluation :
5

Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you - this will be the most cost effective and flexible option. Merci!

Gary W  |  Expérience générale 
Évaluation :
5

Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!

Gary W  |  Expérience générale 
Évaluation :
5

Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!

Patience C  |  Expérience générale 
Évaluation :
5

Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews

hoa t  |  Réservation 
Évaluation :
5

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Justina S  |  Réservation 
Évaluation :
5

Thankyou so much.

Linda S  |  Expérience générale 
Évaluation :
5

The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.

MIA B  |  Expérience générale 
Évaluation :
4

Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.

MIKE E  |  Réservation 
Évaluation :
5

.

ANNMARIE g  |  Expérience générale 
Évaluation :
5

Berry good

Grace B  |  Expérience générale 
Évaluation :
5

Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!

Eileen W  |  Expérience générale 
Évaluation :
5

Na

LAURA G  |  Expérience générale 
Évaluation :
1

You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.

Tucker H  |  Expérience générale 
Évaluation :
5

I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.

nathan r  |  Expérience générale 
Évaluation :
5

Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce

ivan p  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Ioana M  |  Expérience générale 
Évaluation :
4

The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.

greg s  |  Expérience générale 
Évaluation :
4

Good storage location, easy access, and staff were knowledgeable.

ASHLEY C  |  Expérience générale 
Évaluation :
5

I dont go anywhere else the staff here has ALWAYS help me

jose m  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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