Great and speedy service. I really love this (Clementon, NJ) location and staff who are very helpful! Thanks again for all you do to meet our rental needs. :)
Arthur GCustomer Reviews for U-Haul Moving & Storage of Clementon
Testimonials From Recent Customers
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Believe it or not great experience
Randon D | Premières impressionsI didn't get her name but the customer service rep at the front desk was very helpful and very nice! She's great
MARKUS HRien
EDWARD WTodo perfecto
EDDI A | Premières impressionsAwesome customer service and very understanding
Jacquelin B | Premières impressionsFriendly staff and very helpful
STEPHEN C | Expérience généraleHeather the manager and staff were great and very informative. The storage room was clean
Andrae M | Premières impressionsFrom the office to assistance, the manager was excellent and was always helpful. We were there for a while very happy.
DARIN L | Expérience généraleThe smoothest U-Haul experience I've ever had. Truck was ready on time and the staff was courteous and helpful
Elizabeth RExcellent
BOBBY Rnull
Dave Cnull
Linda Gnull
CARLA TYour rep was proffesional, friendly and well informed. She made our experience very pleasant. The entire procedure was easy and well thought out. Price was also good..
Twain NEverything was great honestly. The problem if there is any is that there's only one person on duty. It looks like sometimes if a customer has an issue it's gonna hold up someone else from getting service. I understand your process of making money, but customer service should be number one priority, even though I was taken care of promptly with no issues. I will definitely use U-Haul in Berlin again.
Anthony Lnull
christian oDid not really see anything that needed to be improved, the woman who was working in the store Hailey, was very polite, professional and explained everything in detail so you knew exactly what you were getting and paying for
JOHNATHAN BI reserved a truck on one location and no one call me to let me know the truck wasn't available so when I get there they send me to other location and nobody let me know that
jose cEverything was perfect!
JOSEPH MBest staff in the world
Jurious J | Expérience généraleGreat bunch of ladys
Torrie J | Premières impressionsAlexander was fantastic. He well explained everything and hooked up my trailer quickly and efficiently, plus taking the time to make sure the lights worked. I had a bad previous experience (not at this location) with the trailer not being properly hooked up, so I was very happy with this experience.
ERIN WYour rep was proffesional, friendly and well informed. She made our experience very pleasant. The entire procedure was easy and well thought out. Price was also good..
JARAD NI reserved a truck on one location and no one call me to let me know the truck wasn’t available so when I get there they send me to other location and nobody let me know that
JOSE CThe current manager Heather at the Clementon Uhaul has been very helpful and understanding. I do wish my monthly rent was not so expensive, it has gone up at least $35 or more per month since I started
Margo L | Premières impressionsDid not really see anything that needed to be improved, the woman who was working in the store Hailey, was very polite, professional and explained everything in detail so you knew exactly what you were getting and paying for
JOHNATHAN BEverything was great honestly. The problem if there is any is that there's only one person on duty. It looks like sometimes if a customer has an issue it's gonna hold up someone else from getting service. I understand your process of making money, but customer service should be number one priority, even though I was taken care of promptly with no issues. I will definitely use U-Haul in Berlin again.
ANTHONY LFor me, I feel like they should have somebody to go inside those storage units and sweep it out. It smells like mice droppings is still left dirty like they can't sweep it out the whole time that I was putting my stuff inside the storage. I'm just smelling mice droppings you can get sick.
Tamara D | Premières impressionsI would recommend that y'all train y'all employees when doing a reservation for someone to use your services to pack their belongings to head to their new destination. My experience was horrible.
TAMARA DThe smoothest U-Haul experience I've ever had. Truck was ready on time and the staff was courteous and helpful
ELIZABETH RI was originally charged for the storage unit, but the owner later refunded me as the first month is free. She also explained that there is a $10 fee for 24 hour access. They were friendly and nice.
Kathleen M | Premières impressionsExcellent
BOBBY RStorage cost too much
Sheldon B | Expérience généraleVery helpful and fast
julian f | Premières impressionsBetter signage.
FRANK BVery satisfied with the services offered.
OSCAR RHeather was fantastic
IAN MReally liked dealing with old manger don't want to mention any names but it rhymes with feather. She was the best
Mario C | Expérience généraleAll of the employees were very helpful and accommodating.
MELANIE AAll truck need a backup camera Truck windows were dirty
KENGO IExcellent service à la clientèle
SHANNEL WCustomer service was very good, cannot suggest anything.
OSCAR RTruck had a half tank of gas. As I was pumping gas to get it back to half tank, the gas gauge wasn't moving, and I ended up filling up the truck. Fix the gauge, or I will have to not recommend this location. Otherwise very good.
BRIAN LEverything went well
ROBERT AThe GM was very helpful!
RUDENE G | Premières impressionsRegular cleaning routines
TOMI SHeather at the U-Haul in Clementon was very friendly and was able to assist with my immediate needs. I felt confident working with her.
Bryan B | Premières impressionsThe manager and employees both are very helpful and polite, friendly and efficient.
John S | Premières impressionsThe staff were very friendly. Helpful and compassionate to me in a urgent hard situation for me
VIRGINIA SHeather the GM and staff provide excellent service!
CARLTON JThe ladies at the desk were really friendly and very pleasant
ANTHONY SThe drop off was very quick and easy.
Andrew DOnly uhaul location that I rent from. Heather and her Clementon team are excellent
HEATHER GHeather and her team are incredible! I'm a frequent renter and they make every experience a great experience!
Andrew KHelpful, friendly...
ARTHUR EIt was too clean! They armerald the floor boards and it was like an ice skating rink in the cab. It was very dangerous to drive. I had to use bathroom mats so we didn't slide all over the place. Please tell your people not to do that, it is a big hazard.
CHRISTER CHeather, the location manager, was great when assisting me in renting my unit. She was very professional and explained everything very well. Appreciate it
Andrae M | Premières impressionsOnly one issue.... The one strap was frayed and difficult to start into the binder. Customer service was amazing... Convenience was amazing. Price was ok. I returned early but still paid the same quoted price
ROBERT BEveryone was nice and professional check in and check out was very quick great experience
DENNIS SVery nice and fast service
ROBERT HNot Much
ROBERT AWorkers very friendly and helpfull
PATRICIA BUnit prices are alot could be cheaper
Mark M | Expérience généraleThe manager was awesome she took her time with me and had a great attitude God bless her in a time that's not fun when moving.
Kareem TGreat service
SHAWNTAIN G | Premières impressionsThe Clementon location staff was exceptional. They were very accommodating to my request and went over and above to assist me with my storage needs. A1, chefs kiss, 10 out of 10! Thanks to that team.
Eileen MHeather and her team are awesome! Always professional and accommodating
ANDREW KProfessional and friendly staff.
HERVEY LThis is my 3rd time getting a storage from Uhal, everyone was pleasant except that I didn’t appreciate your landscaping was passing the blower while I was moving my stuff out..I did ask them nicely to skip my area which they did but I still had a lot of dust & dirt that traveled with me n in my vehicle..I was upset cuz it actually was on my body & clothes as well but other than that it was a great experience..Thank You!!
vitoria v | Expérience généraleVery pleased Alyssa was amazing
yashira G | Premières impressionsWhen I asked the employees at the Clementon office for the insurance certification, I was told that the contract was the insurance. I am a retired Police officer, and a contract is not an insurance verification. If stopped by police and you fail to provide proof of insurance they may issue a summons at the very least, or impound the vehicle at the very worst. The verification needs to have the owners name and the expiration date on the documentation. I was finally able to get the insurance documentation by calling your customer service. A very helpful operator, whose name was Helen, went above and beyond, located the insurance document and emailed it to me.
RICHARD NThe entirety of everything I stored there is covered in rat poop. IT IS DISGUSTING and I cannot believe you charge that much per month and my stuff was ruined. I would've put in in my garage if I wanted me stuff ruined. I honestly couldn't be unhappier; the office staff is rude, unhelpful, and no where in the contract did it say "we have a rat infestation". Come on. This was an insane experience and I couldn't recommend to anyone.
pam n | Expérience généraleThe rent increased 4 times within a sixteen month time frame which is completely unacceptable
Randall E | Expérience généraleThey did not have the equipment I had reserved almost 2 weeks prior. They are a moving company but never have an appliance dolly.
Kaleb HYes the problems I had was mice debris all in my storage. I had three storages, nasty funky shit with dirt I was never told about debris were getting into your storages. I called about it in the middle of my stay there and they said they was gonna put new weatherstrips in there. They never did. They never called me about it, they raise the rent up when I was in the storage and didn't tell me about it. I had to ask them why and my pay more than I used to pay the following month that's what I Storage. I don't understand why Storage go up when you're in there because they know that we can't move them out until we get ready to , I will never have my Storage at U-Haul facilities again. Mice mice all over my stuff. I left a lot of stuff there because I didn't want it anymore. I put it in their dumpster and now they trying to find me for it. No, I'm not paying another soul I will let everybody know on social media. Do not rent from U-Haul , thank you
ALETHIA WRien
EDWARD SEverybody and everything was great. Ty
shawn d | Expérience généraleGreat staff very helpful and knowledgeable. Just good people overall 5 stars for me
Rakeem F | Expérience généraleThe professionality and skill of all the team members who helped us out at the Clementon location was top notch.
YUNUS WI appericate the service and the office was great with everything and everything well explained
Oscar J | Premières impressionsThe pick up and return were smooth and easy. The gentleman taking the truck back in was very friendly and helpful. Staff overall very nice to interact with and pleasant at this location. The truck itself was very clean and easy to drive, however a little rough ride with roads in this area of NJ- not much you can do about that. Thank you for providing these rental services.
KATHLEEN JGood in every area
EDWARD TGreat costumer service. Great experience from the start.
JOHN TGreat service
Andrew KIt was all good…. Thank you Iman Moore -ali
IMAN MThe truck did what we needed it to do and I was thankful that U-Haul was there for our needs, but the truck drove shakily and the cabin interior light remained on while we drove.
GREGORY MThis location was awesome. The lady that helped me was very nice and friendly. Highly recommend anyone to use this location for moving needs
ANTHONY RThe truck I rented had 140k miles on it- it ran rough and the drivers seat showed every mile on it. There appeared to be nicer trucks, I just rented last minute. Time to retire this truck.
LIS BThe only time there was light around my unit (028) was when I put in the move. Before I put in the move online, I was using my car and phone light in the dark to see what I was packing. Few days after i moved I noticed that uhaul has taken $100 from my account without any notice in the mail or phone calls. So i called the corporate office and compained about it, of which I was tdld it will be investgated. Today (9/16/24) at 14:51, a lady from the Clementon branch called and told me that they saw me on their camara throwing stuff at the dumping area. I told her that there will trash there already and since there is no sign of warning by the dumpster not to throw stuff there, that shows that it's ok to fo so. She told me the stuff that were there, were trah from uhaul. So why didn't you put a sign or warning? Trully, I think uhaul left the trash there to trap customers in order to charge them. This is wrong and a means to rip customers. I could have understood if there was a sign and deliberately threw stuff ignoring the sign. This has to be investigated more.
Joyce T | Expérience généraleHailey was extremely helpful in assisting throughout my entire move! She communicated every step of the process with me. Thanks for a great moving experience Hailey!
SHERENE H | Expérience généraleNothing that I can tell, great job
JOHN LNothing, always professional, friendly service.
DAVID PThe gentleman that helped me set up my truck rental and storage unit was extremely helpful and nice.
JOHN L | Premières impressionsThe gentleman that served me and others while I was there he was so very nice and humble good worker.
Christine C | Premières impressions0 stars nothing but problems when there shouldn’t have been any
Richard N | Expérience généraleDid not like that the rent increased very frequently. Started at $70 something dollars per month and I closed out our account when it reached $100 plus dollars.
Wayne L | Expérience généraleThe communication on the app was confusing. Communication with the facility staff was helpful & clear!
Stephanie C | Déménagement en ligneI appreciate you being patient and caring with me and my needs...thank you
shawn d | Premières impressionsI never had a problem all of the years that I rented a unit. I would highly recommend all of their services.
Janine g | Expérience généraleThe prices were high but I had no choice, and that was after down grading to a smaller unit
Alexandria C | Expérience généraleI am not happy with the constant rate increases
PAUL P | Premières impressionsFront desk lady was very helpful and kind
Lela M | Expérience généraleMy prefere storage
Dorimene N | Expérience généraleHappy to work with them.
Austin C | Expérience généraleGreat Customer service, thank you
Miguel A | Expérience généraleYou put a 40yrd dumpster in the middle of the facility and many people thought it was a courtesy to allow people to get rid of stuff. A week later you put a sign on it saying there would be a$150 fine for using it. That sign should have been there when they dropped the dumpster off. Just one more way to scam your customers....
DANIEL F | Expérience généraleHeather and Halli were so helpful, their customer service was amazing!!! They made me feel dory that I was leaving, but in a good way, thank you so much for having this team.
John C | Expérience généraleThey were the best
Alonzo W | Premières impressionsHeather, who is the manager at U-Haul storage in Clementon, New Jersey is the best manager that you could have hired. She's not only the best manager you could have hired, but she was a great help during this whole year that I stored my property at this facility. This past year was a hard year for me with my move but she made sure to make me feel comfortable about leaving my things here and answered all my questions that I had before I decided to store my stuff. Just because of her great customer service I will be sure to send business your way. DIRECTLY to Clementon U-Haul and storage. I couldn't have had a better experience while going through some real hard times. Thank you again Heather for making my experience pleasant!! You're the best!!! Merry Christmas and happy new year!! .
Gina d | Expérience généraleHeather was amazing! Very caring, understanding and super professional! Thanks again❤️
Tracey B | Expérience généraleSome of my things had mold on them
TALIA H | Expérience généraleHello. The storage unit was fine. The office staff are also cordial (it's not always easy given the nature of their job). My experience would have been even better if they prorated my charges for my last month. They charged me for a full month on my last month despite only staying a few days into the month.
Eme I | Expérience généraleThe employees at this location are the most friendly helpful people, they made everything easy .
amanda h | Expérience généraleOnline sign in is not easy too do. I waisted 2hrs trying to get my info online
alethia w | Déménagement en ligneThank you for helping us during trying times
John S | Expérience généraleÇlementon NJ Has the best All around , There Great people, they go out on the limb for their Clients they are 100 %" great team.
Ramona B | Expérience généraleAll of my stuff got ruined it had mold on it it had rat poop everywhere it was dirty. I had mold on my furniture I had boxes that had been chewed through I had my baby pictures that were eating up by mice I had my stuff in there for 5 years nobody wanted to help me just because there wasn't insurance on it I should not have to have insurance when I pay for your facility to take care of my stuff worst experience worst help of everybody at around. I mise well left my stuff out side that's how good your storage units are. I told the staff about it and all they cared about was if I had insurance. Didn't want to help me didn't want to give me my money back or anything horrible company horrible horrible like I said I should have just put my stuff out side and it would have been kept just as nice. I spent a lot of money over 5 years to keep my stuff good and it's all ruined because of your company
Kimberly G | Expérience généraleBrian is helpful and friendly!
Imani N | Expérience généraleI got charged extra fo idk wat. The gas was half tank when i got It AND when i brought It back so I'm confused on what they charged me an extra 14,95 for.
NICHOL M | Premières impressionsCourteous very professional
AMERLA C | Expérience généraleAlthough there were 2 employees, only one was available to assist with our rental & unit. So wait time was long. But he was well worth the wait
KARYN S | Premières impressionsRaising the price of my unit 2x's with in a few months was very bad customer service and that is the only reason I moved my items elsewhere
Ann R | Expérience généraleSam was really helpful when originally getting the storage and during my time of occupancy.
Ashley W | Expérience généraleEasy access. Friendly staff
Jaime B | Expérience généralethanks for your help
Nicholas A | Expérience généraleExcellent and very friendly staff who helped me with my storage need. I also rented a 15 ft moving truck and service was outstanding. I will definitely use them again on my next moving and storage needs.
jon t | Expérience généralethe staff was amazing i’d recommend it to anyone so helpful and kind wonderful experience
STEVEN K | Premières impressionsGood morning your manager at Clementon storage Samantha was very polite very helpful all I can say is I don’t have nothing at all bad to say about her she was excellent and very helpful thank you so much Samantha for all that you have done for me and my family and Crystal she was there for us I appreciate you both
DOROTHY L | Expérience généraleThe only thing I would change would be the way they do there payments they took payments out after I asked not to because I need to give a different account on 2 occasion my bank account was messed up
Sheilina S | Expérience généraleEverything worked out great? No problems! Thank you very much!
Jesse C | Expérience généraleO
Evelyn L | Premières impressionsSame was extremely helpful
DARIN L | Premières impressionsNo help from staff , uhaul should really look into how you are billing your customers, after the first month it should be prorated. Why should I have to pay a full month if I was only there an extra 5 days and you know that unit will be rented out. I rent a lot of trucks and storage from uhaul but going forward uhaul storage will be my very last option. I will drive an extra 15 miles not to use uhaul storage.
MICHAEL P | Expérience généraleEveryone is always so nice and helpful.
William P | Expérience généraleCompetitive pricing however increases in monthly rate too frequently. Kindly consider longer term flat rate pricing.
Jeffery C | Expérience généraleWhat could've been a quality storage unit turned into a complete and utter scam. I am unsure if management changed since the year long self-storage contract, but after being assured that we would have dumpster access for a small fee, I was greeted with a bait and switch. I was told no customers are allowed to utilize the dumpsters on site, even for a fee I would've happily paid. With increasing costs for even the smallest storage units and failure to uphold their own policies they had posted on the wall behind them, I left this particular moving and storage service with a sour taste in my mouth. Keep your options and available services up to date, UHaul of Clementon. You scammed a working graduate student out of $50 when she would've happily cleaned the unit out with access to one of your dumpsters for the $9 fee posted on the wall behind the clerk's desk.
Lily E | Expérience généraleThanks once again
James V | Expérience généraleNow I have to remove my items and move into my apartment. I hope you will provide this page after I move so I can let you know how the pickup and delivery of my belongings to my new place goes.
Ellen M | Premières impressionsAll in the process was kind of chaos on part of me and my son who is the driver of the truck. Planning of moving was brief. Do not have enough knowledge how we work with Uhaul. Calling for further assistance is a long waiting for more than one hour or less two hours. Movers were not prompt as schedule. The took an hour of service instead of two more hours. I am not happy with the movers . They have other commitment in the hour as schedule. Expectations were not met . Time set after 2 pm they arrive 7 pm. Almost of the truck stuff was unloaded by my son alone. He and I are frustrated with the experience of the mover.
AMERLA C | Premières impressionsPeople are very nice there and they take care of business very well run
ALISA R | Premières impressionsStaff was very friendly and helpful for the whole year I've had the storage unit. Manager was always profesional and friendly. Thank you all very much!
Nelly V | Expérience généraleThe person who helped me went beyond to get our needs taken care of....I really do appreciate her alot
GIOVANNA W | Premières impressionsThank you so much for your help. I would definitely use UHaul again in the future.
Judith G | Expérience généraleSam and Shawn were absolutely awesome to work with.
DONALD D | Premières impressionsSamantha is fabulous.
Karen C | Premières impressionsBien
CynthiaA F | Premières impressionsMuy pequeño el espacio.muy alto el precio ademas suben la tarifa cada vez que quieren sin previo aviso
Carmina V | Expérience généraleEverything went smooth, only thing was the access code which didn’t work at the gate, but that issue was resolved after calling the store.
JACKDICKS D | Expérience généraleThank y’all for an job y’all r doing
Baron C | Premières impressionsI particularly would like to point out how helpful, professional, competent and caring Samantha has been. Due to her I've always got a rental truck and my moving in and out of your storage facility was seamless. Thank You, Sammy!
LILLA K | Expérience généraleSam was very helpful and kind Thank you so much
YOSEF C | Premières impressionsThe hills & valleys may reduce speeding but in certain vehicle it causes loots of damage to the undercarriage
Vanessa H | Expérience généralePassword/Card access was an issue, had difficulty getting in
Russell F | Expérience généraleShe is very very nice and helpful
Sulaiman B | Expérience généraleDoor latch sticking but I have. WD 40
Emery P | Premières impressionsEverything went smooth, just notate the insulation was falling off the ceiling in my unit.
JOHN B | Expérience généraleThe manager is a really nice person - very courteous and helpful
DONALD N | Expérience généraleThank you to all the staff that assist me with this process. Have a wonderful day!
sahliyah a | Expérience généraleMs Chrystal passaretti should be commended for the excellent service she gave me always smiling and very kind should be more people like her working for Uhaul I had an excellent experience getting what I needed .
Emerson G | Expérience généraleI use the storage from 2015 to 2021. The staff was friendly and the facility was well-kept.
SHANNON S | Expérience généraleI have had a storage bin at Uhaul for over 10 years always paid my bill seen many managers come and go you current manager does not know how to deal with the public for that reason and that reason only I have left I moved out of the U-Haul storage been she’s very disrespectful when I would ask question so maybe she needs to be retrain
JOSEPH U | Expérience généraleDavid was great. He was super nice and very helpful getting us our storage unit. The unit was clean and well maintained. Very satisfied with choosing this place!
Amanda D | Premières impressionsI called for information the day prior and experienced an extremely friendly, professional accommodating female and I was able to recognize her a couple days later when I went in person by her friendly helpful interaction with the other customers and myself
LISA D | Expérience généraleThe staff was extremely considerate and helpful. Literally the best customer service I have ever had with a storage company. They go above and beyond for their customers, and have amazing communication skills. I loved how they upsold me a stronger lock for my unit to prevent robberies. I'd give 10s all around!
Lashaunda G | Expérience généraleI've been dealing with U haul for many years and it has always been a pleasant experience. I would and will definitely use them again. Their rates a affordable. Thanks U haul staff!
sahliyah a | Premières impressionsCrystal was extremely polite and helpful. I will definitely use this location as well as recommend for future needs.
Dana M | Expérience généraleThe only thing I could recommend would be more hours it would be nice if it was open till midnight.
Vincent R | Premières impressionsMonthly rate needs to be prorated because I only missed the date by 4 days and paid for the whole month. This is a turn off from using uhaul storage.
Sheldon B | Expérience généraleThe manager at this establishment, Crystal Passarati, was sooo helpful nd kind. Thank you Crystal, im very grateful.
Nelly V | Premières impressionsThe guy that was working there was not helpfull at all. He did even tell me what unit I had. I had to read through the paperwork to find out. He also made me pay for an extra day of truck rental because he didn't want to check the truck in even though I was on the property with the truck fully refueled and rented a storage unit there because I had to offload. On top of that he didn't check the truck in until 30 min after I left the property. I will never use these services again if this is how they treat people.
Charles G | Premières impressionsVery friendly staff!
Ed B | Expérience généraleStorage was broken into. My licks were changed without my knowledge and mice droppings was all in my furniture and clothing. I will never use this place again.. Black people beware. If you pay your storage and move early they don't give you anything back. The staff is illegals with no common sense either. Yeah I hated every bit of uhaul.
Lisa D | Expérience généraleVery friendly and helpful staff
Ed B | Premières impressionsI rented a storage on Tuesday never put anything in and that Saturday I called to cancel because on Friday I got the keys to a new apartment I thought it would be a couple weeks or months that’s why I got storage but I called 4 days later and they kept my $90 they could of just charged me for those 4 days people are on fixed income struggling with work due to Covid they have no consideration I will never recommend them or ever use them I rather give my things away
Katherine r | Expérience généralei will continue to use this location in the future also
Shavine M | Déménagement en ligneDaniel went the extra mile and waited for us to bring back the truck for drop off. I'm not that tech savvy and do not like the new app for uhual. Thanks to him I was able to complete the task of drop off rental truck.
Arilmi O | Premières impressionsChristina is awesome!
Shanay F | Expérience généraleEven amidst the rain, the move in was great! The staff onsite was soo helpful and made the check in process beyond easy as he answered all my questions and provided great insight.
LOREN M | Premières impressionsMy unit was covered in mouse pee and poop and the staff told be it was my problem bc I didn't have insurance in my unit. I payed $100 a month for 4 years for U-haul to keep my stuff safe and protected, why should I have to pay more for insurance. If I was told in the beginning that I needed insurance for a rodent problem, I would never have put my stuff there in the first place! I had to throw out 90 % of my things! Now I have to spend more money to buy everything! $5 000 wasted! The worst customer service and company ever! I will be looking further into this as well.
EMILY T | Expérience généraleFriendly staff, very helpful
Miguel A | Expérience généraleGreat service. Very accomodating at the last minute. Would reccomend!
Marquis B | Expérience généraleFrom the outside looking in, it looks amazing. And it is to a certain extent. The employees were helpful when needed, and the overall place was convenient and kept clean. Although, throughout my experience of just short of a year, I've had many problems with rats in my storage. If counted, I probably found over 2lbs of rat feces in my lifetime at Uhaul. As well as I found a ton of sunseed shells (the rats feed) throughout the storage unit... I changed the poison box that they gave me numerous of times. But that didn't stop the rats. I found a pile of rat hair in a box of clothes that I've had in the storage as well. But when brought up to the employees of Uhual, they said they can't do anything about it. Thankfully, I was leaving the storage unit a few days after I found the rat hair in my box of clothes. I don't know if this rat problem was necessarily a Uhual problem, or maybe there was just a hole in the storage. But it would've been nice to receive some type of compensation or anything to relieve my stress of the problem. Because it was very upsetting to see my hard worked items have tons of rat feces all over them.
Kiana A | Expérience généraleToo many times the gate didn't work, as in, it failed to open after inputting my access code. Other times gate didn't open to allow me to leave the storage area. When gate was inoperable, staff had no other choice than to leave storage area unsecured by leaving gate in the 'open' position. Met a couple of poorly trained employees who weren't ready to work alone.
Gary A | Expérience généraleNo I will not recommend y’all and I will never use y’all company again.
Tiffany L | Expérience généraleEfficient service
ray b | Premières impressionsI Never Really Experienced Any Major Issues. Staff Was Always Helpful!!!
Ramona S | Expérience généraleWe suffered a huge loss in all the mold and mildew damage from the disgusting conditions at this storage unit. Our entire bedroom set and several pieces of furniture were destroyed.
Joseph S | Expérience généraleYou should give veterans a discount on there storage rentals
walter P | Expérience généraleSatisfactory service received.
Eric S | Premières impressionsAucun
thomas g | Expérience généraleROACHES in the Storage. Crystal P, UGLY PERSONALITY VERY UNPROFESSIONAL INDIVIDUAL. SHE SHOULD NOT WORK EARTH AT ALL. I WILL NOT RECOMMENDED AN ANIMAL TO U-HAUL. THE WORST STORAGE COMPANY EVER!!!!
Yolanda C | Expérience généraleExtremely the best experience I've had with this location. Staff was always prompt when needed. Thanks to Chrystal Passaretti for everything!
preston m | Expérience généraleN
Christopher H | Expérience généraleVery pro as per usual
david a | Expérience généraleVery helpful, understanding
Nicole C | Expérience généraleThe building and the agents were friendly, the autopay would fall off randomly, the actual storage container was a nightmare there was rat feces everywhere I just threw away everything I had in there
John T | Expérience généraleThe road for the units were way to bumpy and made it difficult for me to access my unit The road needs to be leveled and repaved I had a very tough time with my trailer bottoming out
Anthony P | Expérience généraleGreat price and place
Sharon S | Expérience généraleAwesome service.
Julie L | Expérience généraleGreat people. Very helpful.
Mark O | Premières impressionsExceptionally chaotic!!! The staff was poorly trained in how to handle a surge. They spent literally hours dealing with one customer complaint while holding others up. MUST DO BETTER!
david a | Premières impressionsI think they should have more help on weekends, like 2 people inside and someone helping outside with storage lovks , gate access, truck rental etc.because 1 Sat not too long ago i waited 21/2 hours .
LYDIA M | Expérience généraleSome of the best customer service I have ever had
Janet F | Premières impressionsAucun
Shawn G | Expérience générale.
GLADYS S | Expérience généraleChrystal was very helpful
Shilisa B | Premières impressionsWe used the storage unit for four years, as we slowly went through the contents of my parents' home once it was sold. We were able to get in and out at our convenience and always felt safe.
PATRICIA K | Expérience généraleOur son passed away this month. By law I am not responsible for his debts. UHaul charged me $25 cleaning fee. I paid it but it is sad when others take an advantage of someone's tragedies.
Christopher A | Expérience généraleI thought that my 1st month of storage was free but the lady said that if I would have rented my truck from a different uhual place then I would have gotten a free month of storage that's stupid to m
Irene P | RéservationWell satisfied
myrtle H | Expérience généraleClosed my account & I was paid in full. Returned key pad & unit was completely empty. I have been getting phones call messages from U-Haul asking me to call them back but never say what it is about.
Michele m | Expérience généraleCustomer service is excellent
MARVIN G | Expérience généraleThe only thing you can't have your stuff there long.
gail d | Expérience généraleEverything from beginning to end was great. A little pricey, but overall the experience was GREAT. Thank you to both the FL team ( Amanda) and the entire NJ team.
Wilson C | Expérience généraleSeveral of my pieces of furniture came out with black mold!!!
Dave G | Expérience généraleExcellent Service & kind, accomodating professionalism @the Clementon, NJ location.
darin b | Expérience généraleI paid a full month ahead of time and I moved out with over 3weeks remaining and I feel I should of received the balance of the month ! This is what I. Get for paying a month ahead if due date!
Kathleen d | Expérience généraleUnit leaked stuff became moldy had to trash decent amount. Rent raised yearly which I saw no reason for.
BARRY S | Expérience généraleMy stuff was covered with pollen. Not just a coding from it seeping through the sides like i was told. My clothes were green moving the stuff. Also There was a dead mouse in my unit.
Te'Aira J | Expérience généraleI would not recommend this facility.
AMY D | Expérience généraleExcellent service à la clientèle.
Josephine K | Expérience générale