Even amidst the rain, the move in was great! The staff onsite was soo helpful and made the check in process beyond easy as he answered all my questions and provided great insight.

My unit was covered in mouse pee and poop and the staff told be it was my problem bc I didn’t have insurance in my unit. I payed $100 a month for 4 years for U-haul to keep my stuff safe and protected, why should I have to pay more for insurance. If I was told in the beginning that I needed insurance for a rodent problem, I would never have put my stuff there in the first place! I had to throw out 90% of my things! Now I have to spend more money to buy everything! $5,000 wasted! The worst customer service and company ever! I will be looking further into this as well.

Friendly staff, very helpful

Great service. Very accomodating at the last minute. Would reccomend!

From the outside looking in, it looks amazing. And it is to a certain extent. The employees were helpful when needed, and the overall place was convenient and kept clean. Although, throughout my experience of just short of a year, I’ve had many problems with rats in my storage. If counted, I probably found over 2lbs of rat feces in my lifetime at Uhaul. As well as I found a ton of sunseed shells (the rats feed) throughout the storage unit... I changed the poison box that they gave me numerous of times. But that didn’t stop the rats. I found a pile of rat hair in a box of clothes that I’ve had in the storage as well. But when brought up to the employees of Uhual, they said they can’t do anything about it. Thankfully, I was leaving the storage unit a few days after I found the rat hair in my box of clothes. I don’t know if this rat problem was necessarily a Uhual problem, or maybe there was just a hole in the storage. But it would’ve been nice to receive some type of compensation or anything to relieve my stress of the problem. Because it was very upsetting to see my hard worked items have tons of rat feces all over them.

Too many times the gate didn't work, as in, it failed to open after inputting my access code. Other times gate didn't open to allow me to leave the storage area. When gate was inoperable, staff had no other choice than to leave storage area unsecured by leaving gate in the 'open' position. Met a couple of poorly trained employees who weren't ready to work alone.

No I will not recommend y’all and I will never use y’all company again.

Efficient service

I Never Really Experienced Any Major Issues. Staff Was Always Helpful!!!

We suffered a huge loss in all the mold and mildew damage from the disgusting conditions at this storage unit. Our entire bedroom set and several pieces of furniture were destroyed.

You should give veterans a discount on there storage rentals

Satisfactory service received.

None

ROACHES in the Storage. Crystal P, UGLY PERSONALITY VERY UNPROFESSIONAL INDIVIDUAL. SHE SHOULD NOT WORK EARTH AT ALL. I WILL NOT RECOMMENDED AN ANIMAL TO U-HAUL. THE WORST STORAGE COMPANY EVER!!!!

Extremely the best experience I’ve had with this location. Staff was always prompt when needed. Thanks to Chrystal Passaretti for everything!

N

Very pro as per usual

Very helpful, understanding

The building and the agents were friendly, the autopay would fall off randomly, the actual storage container was a nightmare there was rat feces everywhere I just threw away everything I had in there