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MICHAEL RCustomer Reviews for U-Haul Moving & Storage of College Park
Testimonials From Recent Customers
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Excellent service à la clientèle
WANACCA MVery pleasant staff, I would recommend them in an instant!!! I felt that they cared a lot for the customers.
IVIS FStaff was very patient and courteous
ARMON L | Expérience généraleThen young man that helped me was professional and had good customer service.
MICHAEL HAccomplish what was needed to be done.
JOHNNY M | Premières impressionsThe young lady who check me out also unhooked the trailer with no problems. Her customer service was excellent. I would definitely return to this location and recommend to friends.
Cynthia DEveryone was very professional
Vickie W2018 has no lighting
Albertina P | Expérience généraleThe experience I had since 2018, started with Tyrone, it was great. I've had over 8units with U-haul O.N.Maxine was helpful and knowledgeable. Then Quincy, I watched him rise to become a great Manager. His knowledge extended to my aid when I started waiting on Disability March2023,and fell on hardship for 2024. Now Carnisha, she has been amazing. Thank you for your patience and understanding. You all are the best. Customer service is over the top. God bless you all and keep looking up and keep working as a Team. Getter done, in Jesus's name Carolyn Pitts -Ceesay 曆曆,
carolyn p | Expérience généraleThe storage unit assigned to me hadn't been cleaned before my assignment. I arrived at the unit with my belongings and wasn't prepared to sweep it out before occupying it, so I had to place my things in a dirty unit. The office had closed, so I had no other options. I felt that no effort had been made to clean the unit because I was receiving my first month free, which was part of a promotional with a one-way truck rental. The lighting surrounding the unit could have been better, and because of the low lighting, visibility inside the unit was poor. The lock provided secured the unit adequately. However, I remained suspicious as to how so much pollen was able to get on my things in a secure unit. I didn't answer the first question because the question asked about the security and lighting of the unit in the same question. As previously expressed, the lighting could have been better, so the part about the storage facility being well lit, my answer is "No", but it was secure. Although the staff were friendly and helpful on the phone and in person, they neglected to handle my paperwork properly for the unit after I'd previously informed them of my exit date and again on the date of my exit. Even after a phone call and an email communication, I was still called a few days later by a staff member asking if I was still using the unit because my exit hadn't been updated in their records! This was very upsetting and created a desire to NEVER use U-haul services again!
COREAN D | Expérience généraleGranted I moved two years ago, UHaul played a very important role in the process. When I resided in Georgia, I had to move twice. And in each situation, U-Haul was the go-to solution. The second time was a cross country move, so that woul not have beeen possible without U-Haul.
IAN MThe rental experience went smoothly, and the young man who helped me was friendly. Unfortunately, the trailer was not clean; it contained tools, leaves, dirt, and other debris. I also received incorrect information about the store's closing time and arrived to find it closed. It was dark outside, and I felt uneasy waiting in the parking lot. After calling the store and being transferred to customer service, the representative tried to reach the location but received no response. She expressed her apologies and suggested that I leave the trailer there. I had to unhook the trailer by myself in an area known for its high crime rate.
TAPRIKA JRien
DAVID JThe customer service at this location needs work. There are a lot of kids working that are not very helpful or knowledgeable . In accurate information was given . Reservation assistance was not good at all. i also was over charged on gas and not funded for bringing a truck back a whole day early
LAKESHIA RI was charged twice. I received a extra charge to my account 3 days after my return in which was inspected. I paid the extra milage fee already & I received a charge from u haul for no reason days later in which caused an overdraft to my account. I need to be compensated for the charge plus the overdraft fee that I incurred immediately
DEANGELO PThis was my first experience to have to use a storage facility. And from my very first day, until my very last day, the Staff was Exceptional! They held my hand throughout the process and made each encounter a pleasant experience! I would Highly Recommend this facility to my friends and family in the future!
GERALDINE C | Expérience généraleSuggest more options.
LONDUN CProfessional Friendly knowledge able
arlene j | Expérience généraleI had the hazards light on while loading and the battery went dead. Other than that, thank you for a wonderful experience.
vivan vS.O.
DONALD VTerry was great, I really liked how he was towards me as a customer and will recommend him to others. Thank you Terry!!!!
CHRISTOPHER MNever again i was unit 1614 rat droppings on my bags! Rude Assistant Manager , unfair. Charges etc
Dicerria H | Expérience généraleGreat service
LEONARD LBe more attentive with customers leaving with your equipment. I waited for 10 minutes for someone to come and couple the trailer to my truck. I had to go back in and get someone.
RUFUS HTerry and Aaron were the best. They had great customer service and went over and beyond.
TONIA CThis experience was terrible. I hate Sean the field manager. I never got a call from Mr Freeze the Marketing President. You obviously don't care about the 1k plus I spent with your company
JAMAAL THire more associates like the early morning crew that you have there. They are quick to get you in and out.
RAYMOND SDefinitely would recommend this location for all of your U-Haul needs. The staff and service were awesome. Very professional and courteous. Truck was clean. Check-Out and Return were both Five Stars⭐️. This place really is amazing. I would recommend it if renting a U-Haul around the South Fulton area. Simply the best.
CHARLENE KNo reason for rates to go up as
RAY L | Expérience généraleThe truck did however pull to the right when driving also it would speed up when you push on the gas. I was in the fast lane and people were blowing and going around me. So I had to get out of the fast lane. But the staff was nice friendly and professional I like this new crew.
CHERLYN CGreat service
Timothy EResubmitting complaint 2/21/2025 To whom it may concern: I submitted the complaint below in August of 2024 and as of today, 2/21/2025 I have not had any response. I am resubmitting in the hope of some response. Merci pour votre temps. Sincerely, Geda R. Henry 8.31.2024 Uhaul Experience Also sent 9.9.2024 through chat with Gilbert On 8/15/2024 I rented a 10ft Uhaul truck and tow dolly. I have the email confirmation. On 8/31/2024 my daughter dropped me off at 801 LEE ST SW, ATLANTA, GA 30310. I arrived at 9:30am. This was my location to pick up my 10-ft truck and my tow dolly. The location had these items on the lot, but no one was available to help me. The location looked deserted. It had many automobiles and U-Haul vehicles all over the lot. There was a man there working on his car. He said he did not work at the company on the lot, and that he didn't think anyone would be in to help me with Uhaul today. I called Uhaul and after a transfer I spoke with Karen. Karen said she was located in Atlanta. She said her supervisor's name was Tim. She told me no one was going to be available to help me at 801 LEE ST SW, ATLANTA, GA 30310, and that I would not be able to pick up anything at that location. I asked her how something like this could happen due to the fact that I had reserved it well in advance. She said she did not have an answer for me. I was very quiet as I was trying to process what was going to happen. I told her that I felt like I was a little bit in shock. I'd had this reservation for quite a while and was planning to pack and leave that day and drive from Atlanta to St Peters, Missouri. While on the phone with Karen, I texted my daughter to tell her what was happening and asked her to come back and get me. Karen put me on hold. When she came back on, she told me there was no location in Atlanta that had both the 10-foot truck and the tow dolly available. She said that I would have to drive to the first location, 5400 OLD NATIONAL HWY, COLLEGE PARK, GA 30349 at 11:30 AM, to get the truck and then to the second location, 2866 FORREST HILLS DR SW, ATLANTA, GA 30315 at 12:00 PM. to get the tow dolly. As you can see by the text messages I received (attached below), and from speaking with Karen (who was confirming the rentals) that my pick up time had now gone from 9:30AM to 11:30AM and 12PM, adding 2,5 hours to my travel plan. I honestly don't remember if Karen apologized for my inconvenience. She was able to locate what I needed at two different locations. I did ask her if I was going to be compensated in anyway for my troubles and inconvenience. She said she could take off $100 from my total. I do not remember her being sympathetic or empathetic to the horrible situation that I had been placed in. That would be my only complaint in speaking with Karen. In all other aspects she was professional and helpful. I received the new confirmation email: This was 10:12 Atlanta time and 9:12 St. Peters time. While at 5400 OLD NATIONAL HWY, COLLEGE PARK, GA 30349 the young lady helping me also helped with with changing my drop off point from St. Peters, MO, to Columbia, Missouri. When I went to check out the tow dolly at 2866 FORREST HILLS DR SW, ATLANTA, GA 30315, she told me she could see the drop off location for the truck, but could not schedule it for the tow dolly. She told me the tow dolly would have to be listed as drop off location "customer unsure".She told me I would have to call Uhaul to schedule the drop off for the tow dolly and get confirmation to drop at the same location as the truck. As time was continuing to pass, and I was exhausted and frustrated, I agreed to call to confirm a drop off location for the tow dolly. By the time I picked up the truck and the tow dolly, filled up the truck with gas, and returned to the apartment to begin packing the truck it was 1:15PM, now 3 hours past my planned time. ( I subtracted travel time from the Uhaul location to the apartment location, and time to fill up with gas) The employees at both locations were professional and helpful. At 5:15AM the tire pressure light went on. I pulled off at the next exit. Looked at the tires and could see that the driver's side back tire was low. I pulled to an air pump. Paid $2,75 to use the air. Tried to fill the tire, but it would not hold air. I called roadside assistance (Thank goodness I had purchased it through Uhaul). 60 minute wait. Tow Bros Towing Service arrived on time. The service man was as nice as could be. He told me the old tire had a split in the tread and could not be repaired. He replaced the entire tire. Around 7:15-7:30AM we started on the road again. Around 8:05AM, the tire pressure light started blinking again. I pulled off at the next exit. Looked at the tires and could see that the passenger side front tire was low. I called roadside assistance, 8:13AM. I had to send my GPS location and upload photos of the tire to a link Uhaul sent me. Reference number 3073515. Estimated 45 minute wait. I called Roadside assistance at 9:04AM to check on the driver. I was told MLV Roadside services was 7 minutes away. He arrived within the 7 minutes. The service man was as nice as could be. He told me the old tire could not be repaired. He replaced the entire tire. I told him about the other flat tire and asked if he would please check the other two. He said he had already checked the passenger side back tire. He then checked the driver's side front tire and it had good pressure. About 10:30AM we continued with our trip with no further vehicle breakdown issues.Our total travel time had now been delayed by 7,5 to 8 hours. Around noon, a woman from Uhaul called me to say that she did not see a drop off location for the tow dolly. I told her about what I had been told. She set the drop off location to be the same as the truck. She confirmed that both the truck and tow dolly could be dropped at 800 Bus Loop 70W Columbia, MO. I thanked her…and thanked her for the phone call. I told her how much I appreciated her calling and taking care of this for me, as I had had so much difficulty on this trip. I can provide copies of all text correspondence. I did not receive the $100 discount Karen said she would apply. I writing to see what compensation I can get after this stressful experience: The delay in pickup, change of pickup location three times (original order, 8/29 change and finally ending in two pickup locations on 8/31 when no one was available at the 2nd location. The two flat tires and 5 hours of delay. I'm not sure how a Uhaul truck could be rented with two tires in such poor condition. Both tires were unable to be repaired and had to be replaced. The first serviceman said there was a split in the tire tread. I did not ask the second service man, but he did tell me the tire would not hold pressure. I am asking that I be compensated for half of my total rental charges, not including the insurance and/or roadside assistance charges. I appreciate your time in reading this detailed letter of my circumstance. I will await your reply. Sincerely, Geda R. Henry
GEDA HThe young lady who help me was extremely helpful. Great customer service, dealing with multiple people. She was calm, . Being ad young as she is . You can't find that everywhere. It was that publix.com customer service. Thank you don't want to mess here name up. Ms.T & Gentleman She was training.
ANIKA WThey need to be able to go out and find the truck and have it pulled out for you to get in other than customers looking like a truck hunt. Regardless of weather conditions. All came out to see someone running from police on highway. Wasn't professional need to work on customer service
Jacqueline NI was unfairly charged for gas. I put the gas back to what it was originally but was then charged for it being under. I didn't want to argue the difference with the customer service so I was just charge unfairly instead.
CASSANDRA JTHE TRUCKS ARE PARKED ON A HILL giving THE GAS GAUGES THE WRONG READING. When u pull off it's less than what it's showing while parked in hill
ZANDAVIOUS WCheck in and Checkout process was great!
Edward PEvery visit I have had has been a great experience. Thanks to the U-Haul team!
JOANIE MMs. Carnisha Williams and her entire staff were very helpful and professional. She helped me with all my storage needs and my truck rental . The equipment was clean and reliable. My storage was well maintained and the checkout process was seamless. I will always come here outstanding customer service right in my neighborhood.
DANYELLE RGreat staff!
JULIAN RI was there for YEARS. And everything was always GREAT.
ALBERT T | Expérience généraleCarneisha was very helpful and made sure I understood the terms of my contract. She readily answered any questions I had. I also must say it appears that this store is generally run by mostly female staff and they were handling every aspect of that store top notch. Girl power 100 % great job from moving the trucks to hitching the trailers and other equipment with ease! Excellent job ladies!
ALBERTA M | Premières impressionsEverything was superb. No comments for improvement!
Yvonne MIt's important to acknowledge customers when they are standing in line and your not ready for them rather than just walking away. Example would be "Welcome in, someone will be with you shortly."
LATRICIA BThe truck wasn't the cleanest, but the service was the best. The reps were very friendly and professional. They helped when I had a complicated issue arise and were pretty patient with me. I would definitely use this location again! Their service helped me look past the condition of the truck.
JAMILLA OThe staff was amazing and just very customer service oriented. Merci
BREIANKA BKeep doing what you’re doing.
RAYMOND SThe staff was very friendly and helpful
RELETTA D | Expérience généraleDrop off return box needs to be checked/replaced. Current box was not locked and gives customers anxiety over security of drop off.
SERRENDER SLogistics: *Ensuring the Operator Vehicle is functional before pick-up. -Testing of key items ensuring that the Operator Vehicle has not malfunctions. i.e.; Tire Pressure, Check engine light, Break lights, etc...
ARTHUR MSatisfied
EMMANUEL EBy far my worst experience since using U-Haul! The gave me a truck that had 4 miles to the E upon pickup them once I picked up they added all kinds of fees which I never paid before it was always a straight forward price for a one way !
JAMMIE LStaff was great! Extremely accommodating and helpful! I did notice some rat traps but didn't see them. Other than that excellent customer service !
Niya E | Premières impressionsVery nice customer service
MARY HThe lady working at the desk on Sunday 1/5/25 deserves a raise and promotion. Above and beyond helpful.
Ethan EAnthony was very helpful in quickly procuring a rental van.
JAYE GVehicle was dirty, passenger seatbelt was broken. Vehicle would not stop beeping as the computer did not recognize that the seatbelt was locked was told that I would receive some form of discount or rebate, and the attitude of the manager at the location was that he was not going to Afford me any consideration, even after calling the call center and was told that they made notation in the system, and that some form of consideration would be given, and it was not
ERIC TEverything was great
EQUILLA DThe rodent problem has gotten out of control when I first got the unit I liked it but the upkeep of the unit has gone down people I feel have been living in the storage unit facility rats got out of control in my storage unit rat poop was everywhere even a dead baby possum they ate up on my dresser and it's just nasty in the place and rat poop all over their own storage facility and they do not do a good job of keeping the place clean
Tawanna S | Expérience généraleThe young man who helped us was especially professional! He took us to the unit to be sure the unit was not occupied and immediately available for us to occupy !
GERALDINE C | Premières impressionsHad spaces that were supposed to be empty still full had to try three different spaces till I got one that was empty than they were still trying to charge me and I had empty my space four months ago
DARRICK R | Expérience généraleEvery employee that represented U-Haul we're family oriented professional and courteous. The experience with such team maintained a flow of encouragement provided a pleasant perspective of STORAGE for example my personal belongings are stored excessively available and life had much in store awaiting me. THX U-HAUL
Michelle C | Expérience généraleGreat Job,
CHRISTOPHER A | Premières impressionsI was overcharged and nobody seems to have any answers or trying to correct anything.
ROBERT GMy car was broken in and management is stalling on showing me the video. I have filed a police report to see the film and we have already seen the street cameras and we know who are involved for I have been assigned an investigator and I will contact my attorney/lawyer next week for I have lost so much money and kids are playing through out the night. Very upset.
ROBERT W | Premières impressionsHave more gas in the vehicle when picked up
JAYSON BReduce the speedometer to at least 65 mph and had the camera inside all the truck for video and audio purposes.....thanks
SAHEED OVery good customer service
BARBARA CI loved the ability to be able to pickup the truck by using the app.
Edward PThe staff was friendly and helpful
KEVIN NThe employees were very helpful
JAMEER D | Premières impressionsIt was not true about the gas that was in the truck when I received it or nor the mouse that was on there was different then I received it
Monica VI have used U-Haul over the years when moving in and out of different homes. It has been my in between location for my things.
BLAIR J | Premières impressionsI communicated with the staff that I no longer had my things in storage and they still charged my card if $219 in which my bank is still giving me a hard time of getting it back!
LISA W | Expérience généraleVery great customer service
SHANAE SUnit was not clean
LEVY P | Premières impressionsToo many rats they pooped on all my bins an furniture
ALPHONZO D | Expérience généraleBusiness with Uhaul was always professional while using their facility and services. Merci
SHawn P | Expérience généraleA) Prices are competitive however, id like to believe storage facilities could offer better rates, B) several times my auto-pay did not go thru as a result of the storage facility, as result i was charged late fees. C) wifi connection is extremly horrible, and phone service inside the facility office is the worse.(D) Sometimes long lines with only one or two workers present. Otherwise, I give them B+ the Staff are courteous, professional and friendly, the facility is well lit, clean and secure, mainly because of the location id recommended them.
Rauf M | Expérience généraleIs dark in you the storage! You'll done have any light in there. You can't see in the daytime! What are we supposed to do for light?
CASSANDRA B | Premières impressionsQuincy was a great help throughout my experience. He made my time easy and seamless. As long as he's there I will most definitely use this storage again.
KEVONTE P | Expérience généraleHad a very bad smell. Like spoiled food a bunch of trash that was labeled donations but clearly was trash/ junk.
tamicka w | Expérience généraleQuincy the manager was one of the best and well respected managers I have came across is was well knowledgeable about his business and very friendly we need more people like him in customer service thank you again for making this process easier. Keep make people day Quincy old national hwy location.
Jason W | Expérience généraleGreat customer service The staff is friendly and helpful I will rent a storage unit and a truck from you all at any time
TINA N | Expérience généraleUnit had animal feces in it and a lot of bugs, the office workers were rude.
Jaime j | Expérience généraleHorrible experience. Sold my storage for $30 even though I called days before trying to arrange payment . Sold all my sentimental possessions. I didn't even care what was reselling for money . Who wants to do anything w a birthday card somebody else gave them ..
Toni T | Expérience généralePropre
robert s | Expérience généraleProfessional Knowledgeable Friendly
JOHN J | Expérience généraleEvery time I tried to contact them I can never get an answer…
Deveena P | Expérience généraleGreat customer service as always!
Billye J | Premières impressionsGreat service
Chateau D | Premières impressionsThey would lock me out my unit. Before my bill date was even due
MALEK L | Expérience généraleThe facility was very excellent
Earnestine D | Expérience généraleI put my furniture in there and two of my mattresses were soak and wet from the rain and I had two units inside. U-Haul told me that there was nothing they can do about it.
Lacher M | Expérience généraleEveryone was very helpful and pleasant! Thankful for their help during my move!
Danielle W | Premières impressionsNo everything was good
LAQWETA C | Premières impressionsHad to throw away most of my things cause of mold
tonia w | Expérience généraleI had 24 hour access and was unable to use it because they did not activate it. It was very inconvenient causing me to accommodate the remaining things I wanted to move in the storage and time and money I had to use just to do everything during business hours.
Cilela H | Expérience généraleReason why would not recommend it to a friend or a family member is because. I had an issue with them before, I even got my storage room dealing with something from my family member that should've been resolved not for My Account.
NATASHA D | Expérience généraleTrying to over charge me on the truck return when I have picture proof that they are lying about the gas and mileage and where I left it. They also tried to keep my belongs that I paid for in advance. Will never use old national U-Haul again even if I was in the area.
Latonya S | Expérience généraleS.O.
Lacher M | Premières impressionsThe manager on duty was always very helpful
Quantabia H | Expérience généralePoor customer service and they didn’t do my rental correctly
JOHN C | Expérience généraleThanks! Life is life’n, I had moved my entire apartment alone, they were understanding and patient with me.
CIGI W | Premières impressionsBien
JaiQuan E | Expérience généraleThe workers was rude and short with the customers not me but with other people and older customers
Harriett J | Expérience généraleThe staff was very unfriendly and not helpful at all. I did the online move out and still got an invoice that I was charged. Will not recommend
Robyn H | Expérience généraleThe staff was rude an the last used profanity with me
HOWARD L | Expérience généraleHe is the best Quincy. The general manager is the best.
Saquita L | Expérience généraleMariah (working on 10/28 around 6pm) went above and beyond! Her customer service was extraordinary. A big difference from the young lady that i first dealt with, Heaven. Heaven had an attitude and seemed like she hated her job. Her customer service definitely needs some help.
Teila D | Premières impressionsIt was all good, except for the payment going up every year and not being able to get into the unit 24 hrs.
Lori S | Expérience généraleI was late for my unit however I did not want to loose it. I called and spoke to Quincy before auction about giving me another week. I had important paperwork inside. Tax information, pictures of my kids, report cards I have had for years. I have always paid in the past. My health prevented me from supplementing my income so I was late. Quincy stated he would have the buyer call about my pictures and one never did. I know this is a business but I always paid even if it was late. This is heartbreaking and I try not to erase it from my memory. This saddens me. I even called the morning of the auction trying to make arrangements to stop it from happening...JESUSSSSS!
ysheeka R | Expérience généraleOMG I could not find the key drop box.! Staff was very friendly and helpful though
Latia F | Premières impressionsBatman was great! Very good customer service
MARCIA O | Premières impressionsThank you to all staff members that assisted me during my time there!
Alima D | Expérience généraleI believe U-Haul is an ideal business for individuals who wish to save cash. Brilliant idea to management, a job well done...
lamarcher p | Expérience généraleI had a great experience overall. The only reason I didn't give it 5 stars is because I paid for a climate controlled unit but everytime I went the hall were my unit was sweltering hot. It was only cool on the first floor a d by the elevator.
CHAKEISA B | Expérience généraleMy unit had no light Light was completely broken
Brittany S | Expérience généraleAccess was always tough because they close so early and anytime you arrive close to closing a guy would always be standing at the entrance saying to hurry up because they are closing and he needs to lock up. Other U-Haul locations that o have use usually offer 24 hour access for an additional fee. This location did not offer this service
Chasidy K | Expérience généraleIt would have been nice to know that the entry access was not 24 hours and an extra fee, which was not explained at move in
Niefiesta L | Expérience généraleThe staff was friendly and knowledgeable when I moved in and when visiting the office.
Louise J | Premières impressionsMerci
Gloria R | Expérience généraleWhen I 1st purchased storage unit You tend to gave me a Lock So I went home and got a load of storage stuff Can you back a new shift result somebody went up It took the lock out of the store unit And it was one of the employees
Lamar H | Premières impressionsQuincy was so amazing plus his staff including Jessie! I can't say thank you enough!
AUANTE C | Expérience généraleThe young man who helped me rent my truck and marked the storage was really helpful
LATISHA H | Expérience généraleManager and the team are great people, easy and fast customer service.
mounir b | Expérience généraleEveryone there was extremely helpful, friendly and a breath of fresh air after all the bs I went through just to get from Birmingham Al to Atlanta Ga. GO TO THIS LOCATION ON OLD NATIONAL! DO NOT GO TO THE WASHINGTON RD LOCATION THOSE PEOPLE DO NOT DO THEIR JOBS AND WILL LIE TO YOU
Brian G | Premières impressionsPrices were a bit higher than expected but I paid it kept it moving. I was also enrolled in auto pay on one of my units. I didn't sign up for it. Overall everyone was decent and yes I would recommend UHaul even use again.
Alizabeth J | Expérience généraleRude over charge my credit card and cash for the storage.
Frankie J | Expérience généraleI had the unit about 5 years for church purposes. Everything was in good shape when I closed it. The price was very affordable
Yvonne S | Expérience généraleThere were several occasions that my lock wouldn't open, but staff came to assist me, and found a solution.
Valecia D | Expérience généraleNeeds to spray for roaches
Ashunteye W | Expérience généraleEverything was good except for the price that I was paying which was $74,95 which was too much money for me to pay
MARCO C | Expérience généraleI was very please with uhaul i will use again tha k you for the staff eas very nice
Phyllis S | Expérience généraleThank you so very much for keeping my belongings secured.
George D | Expérience généraleI had to wait almost 20mins before seeing some
Kenya F | Expérience généraleMerci
Steven J | Expérience généraleIt was clean.. clean... and the staff was on point!
Larry A | Expérience généraleRude staff General manger bad attitude very dirty storage units some kind of moisture in the air ruined my furniture
Brandon E | Expérience généraleThe unit was too small
Rhonda W | Déménagement en ligneLogistically needed to go to another location for proximity to new projects
greg h | Expérience généraleBoth employee and the store owner were outstanding when explaining everything to me and made my purchase and visit comfortable and very easy. Sorry I can't remember they're names.
Arkesha J | Premières impressionsAwsome place to store items
Lee C | Expérience généraleIf I should have to use a storage again y'all would be the first person that I would come to thank y'all guys so much for your help and be blessed and stay safe💯💯💯💯💯💯💯💯💯💯👌👌👌
shannon l | Expérience généraleThe gentleman with the locs was extremely helpful and pleasant the day before, the day I came to drop off the truck it was met with a gentleman who was very rude and didn't want to listen or be helpful at all when I advised him I received permission to drop my things to that particular location, I feel it could've been handled as simple as I did, by that rep getting customer service on the line right away and confirming what I knew, the truck was to be dropped there free of charge I had already confirmed it all the night before. If it wasn't for me knowing what to do, this man would've had me drive the uhaul off the lot and left me to figure it out. Customer friendly approach was lacking, willingness to be of assistance was lacking, understanding when people move they're already tired and stressed, ease of access and service makes the day that much lighter.
Toynoia B | Premières impressionsRates were to high compared to other uhaul locations I feel comfortable an at ease knowing I’m getting the best deal and prices at all time! otherwise I feel that I being taken advantage of!!
TRAVIS C | Expérience généraleDoors not accessible when they were supposed to be. Trash in halls, odors, and dumpster overflowing. No help when called number listed.
Katrena H | Expérience généraleGreat experience!!!
bernice w | Expérience généraleGreat people to work with
Christopher A | Déménagement en ligneI had maintained my storage account with U Haul through difficult times over several years. On 8/08/22 my unit was scheduled to be auctioned off. I called before the auction started and asked if I could make a payment arrangement to prevent the sale. I was told bluntly by the woman who answered the phone that they don't make payment arrangements. Two days later I got an email saying that my unit had been auctioned off for $10. For U Haul to not make a payment arrangement with a long term customer but did accept a $10 bid for that customer's unit is in my opinion is seriously poor management judgement. If the storage was truly sold for $10 as I was told, any payment arrangement would certainly have yielded more than $10.
betty s | Expérience généraleThey don't care to help you when you are behind in payments. I had this storage for years and they treat me like I just got it. They don't care.
roxana l | Expérience généraleJada & Quincy are both "The Bomb" when it comes to their customers & customer service!! Keep up the good work you two!!! You make people feel good when they are sometimes in stressful situations.
Crystal M | Premières impressionsGreat service it’s look like storage unit was to small for all of my belongings
Lorraine B | Expérience généraleDidn’t like when I needed some help cause I had a late payment no help from the so I close it out all together if I was in white folks area they would have helped
shaneka d | Expérience généraleAlways have great customer service at this facility
TAUNYA F | Premières impressionsGreat Customer Service.Tyrone Thompson was very helpful.
Zieme C | Premières impressionsThe only complaint that I had with the facility was that it seemed difficult to access. I needed to swipe my U-Haul card at one location and then walk across the platform and swipe another location and thne walk in front of the sensor before I could get into the storage facility. If you do not do this on a constant or frequent basis it is possible to forget the steps, and I often got frustrated. This proved to be the height of tergiversation., otherwise I had a great experience.
Barry C | Expérience généraleStaff is very rude and nasty especially the manager Tyrone and his girlfriend and son working at the counter. They talk to everyone this way even if your an employee. I will never get anything from this facility not even a box. I am so glad to get my stuff out! Tyrone also refused to waive any of my fees because his girlfriend does not like me because I stand up to her. Even though I do know policy he put notes on my storage account and so did she his girlfriend to never ever waive a fee and I never had a fee waived not one. The negative energy and nasty comments with an attitude is not good business and but Tyrone as been allowed to hire is family and allow them to carry on this way I'm sure you have plenty of complaints the store needs a new manager and staff because the customer care is horrible!
Portia P | Expérience généraleI rented a storage unit but decided I did not need it anymore because my flight got cancelled. I was told I can not have a partials refund even though I did not use the storage for a full month. Bad business I should have been prorated for the remaining days? josette thomas sylvan 6468423552
JOSETTE T | Expérience généraleI didn't hate it. I didn't love it. For the price you pay, they should have 24 hour access. At least outside. The service from the female employees wasn't always the best. Again, for the price you pay, you should get better everything.
Lakeeta S | Expérience généraleToo expensive
STEPHANIE T | Expérience généraleI like it 👌
Patricia A | Premières impressionsThe staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.
Heath W | Expérience généraleI inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.
DAVID S | Expérience généraleNothing to add at this time
Lynell F | Expérience généraleThe staff was always helpful and courteous! Merci.
florence b | Expérience généraleThank youall.
Jacqueline H | Expérience générale6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen
HARLEN E | Expérience généraleI took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.
Teressa P | Expérience généraleMore than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.
Timothy R | Déménagement en ligneExcellent service à la clientèle.
PAUL D | Expérience généraleStaff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)
Lynell F | Premières impressionsThe facility was great my experience was great and I've had this storage space for over 6 years thank you!💯
RODNEY S | Expérience généraleThis was the worst experience I've ever had, storage unit was booked online and paid for but when I arrived they didn't have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card
Sade T | Déménagement en ligneI would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.
Raymond B | Expérience généraleThe manager told me I would've been charged 100 dollars per item left in 411 storage. Didn't offer any help towards the situation.
Jemia W | Expérience généraleTo whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College !!!
LESIA J | Expérience généraleThe staff was very helpful and knowledgeable.
Linda B | Premières impressionsIt was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I'm getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don't think she relayed the message.
mary w | Expérience généraleI found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever
MArquez P | Expérience généraleProfessional and very courteous
April K | Expérience généraleThe staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.
taka s | Expérience généraleMy experience with this facility was good 👍
Neil A | Expérience généralevery helpful with a good rate
Beverly P | Premières impressionsNo comment is necessary after two good years of service Thanks again.
coretta w | Expérience généraleThe storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests "she'll just cancel our reservation", I've never known that to be the first resort anywhere especially when you're spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.
DESTINY G | Expérience généraleAucun
George T | Premières impressionsI made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service
MATISHIA M | Déménagement en ligneTHANK YOU
Charles L | Déménagement en ligneSo glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys
RACHEL L | Expérience généraleI have used u-haul for a lot of years. My go to place for all my moving and storage needs
Privacy R | Premières impressionsIm missing a tv
Ralph B | Expérience généraleVery please
Sheraldine W | Premières impressionsGreat experience
Eric B | Déménagement en ligneNobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.
Cameryn J | Premières impressionsUhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!
SHERRIE M | Expérience généraleThe woman who works there is a complete idiot and she has no idea what she's doing and she might as well be deaf because she doesn't listen at all. And why do I need to purchase a specific lock just to rent a unit and it's the most expensive one, this facility is a scam and you guys love taking advantage of people.
Mia D | Premières impressionsVERY ATTENTIVE STAFF ALONG WITH VERY CLEAN FACILITY...THANK YOU!!!!
kimberly z | Expérience généraleI was so glad to have found them I realy.enjoyed doing business with them
Etta S | Expérience généraleEverything went so smooth I am still in awe and might I add grateful
Michelle C | Premières impressionsEveryone went over and beyond to make sure that we got what we needed Thanks for your good service.
GLENDA O | Premières impressionsI'm very upset with the service I received from the old national location. Even with the COVID situation they didn't try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn't care about the customer and sold my stuff even when I wanted to try pay something. I'm very upset I lost a lot things my Grandmother had before she pass this year in June.
TAQUARIUS G | Expérience généraleTyrone provided excellent service and was very patient throughout the whole transaction
Privacy R | Premières impressionsUhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.
Meriam D | Expérience généraleI was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!
PRISCILLA L | Premières impressionsOnly thing is its very pricey but overall, uhaul had great representatives at the store when I came in.
Leslie H | Premières impressionsOverall my experience was great. I had a little issue with gaining access to the facility, but after explaining my problem with the staff, they were able to clear all of the issues I had.
KARIN G | Expérience généraleMy whole storage unit and everything im it had mold which required me to have to trash everything in there.
Keith W | Expérience généraleExcellent service à la clientèle
Michael M | Premières impressionsMy items were exposed to moisture and subsequent damage. The door to the unit was faulty and did not have an adequate seal. When I informed the store, nothing was done.
Veronica C | Expérience généraleFriendly and gret personality
connie m | Premières impressionsToo Expensive
nicole b | Expérience généralenice to have a smooth transaction during this trying time
Karen J | Expérience généraleTyrone is a great GM, I always enjoy catching up with him. He runs a tight ship M.R.R
MIKE R | Expérience généraleThe guy them waited on me was very rude he didn't even speak and when I say rude I mean very rude plus a bad attitude
Amanda L | Premières impressionsThe customer service here was HORRIBLE. This location is by far the worst UHAUL place that I have ever been to.
Jalesa P | Premières impressionsGood people
David G | Premières impressionsEveryone was very friendly and always had a sile on their face.
Vanessa W | Expérience généraleEverybody did great and I had no problems.
Janella S | Premières impressionsThis location I have used before I was pleased then I am pleased now
Donnetta J | Premières impressionsGreat people.
Lecora B | Expérience généraleCustomer service was great, no issues.
Joshua P | Premières impressionsawesome service; no issues
amira b | Premières impressionsI had a bad experience with the staff while having my belongings in storage. I would not recommend this particular location to anyone.
Lauren M | Expérience généraleGood service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.
Patria C | Premières impressionsThe lady working at the counter was very professional and helpful. It was a true pleasure to deal with her
Petter G | Expérience généraleA friendly place good customer service
tanee c | Expérience généraleTne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.
Sharron B | Expérience généraleId like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top
Erskine L | Expérience généraleThankyou
DIANE S | Expérience généraleI was treated with care and concern as I was going through a difficult situation for which I will always be grateful.
Lecora B | Premières impressionsexceptional service
Farlarieo P | Expérience généraleBEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$
sheryll c | Expérience généraleIt''s my first time to rent storage :above my expectations, price affordable, good customer service. Merci!
Ibra M | Expérience généraleCustomer service is not good at this location.
Santrella D | Expérience généraleI needed extra hours to access storage,but other than everything else was Kool
Henvick W | Expérience généraleIt was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.
Timothy M | Premières impressionsQuincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro
Marie W | Premières impressionsGreat service
Keshia P | Premières impressionsN/a
jerome g | Expérience généraleVery helpful and friendly service and supportive staff. Mr Tyrone was awesome! !
sandra b | Premières impressionsGood service
JeffREY B | Premières impressionsGreat Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it's clear that the manager runs a tight ship!
Jonathan J | Expérience généraleWill recommend
Sonja W | Expérience généraleThe .manager and his staff are very helpful and professional which means a lot
Renee J | Expérience généraleI had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!
ALEYSHA P | Expérience généraleMy entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone
Wylma G | Expérience généraleI used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..
Quintell G | Expérience généraleNo Comment
Lundy J | Expérience généraleTyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.
Darrell B | Expérience généraleS.O.
Cheryl W | Expérience généraleVery poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!
Timothy L | RéservationI had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....
Linda B | Expérience généraleBugs, rotten, danage to property
lUCRETIA S | Expérience généraleTyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.
Bonita H | Expérience généraleGreat experience.
Pleaz A | Expérience généraleI want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.
Mattie M | RéservationUhaul is great,I will always use them If I need storage again
Tasheem B | Expérience généraleI did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!
Horatio G | Expérience généraleStaff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others
terri h | RéservationThank 4 your help...
Freddie J | Expérience généraleI was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .
Consulelo d | RéservationAlways great customer service wouldn't deal with any other company!
billie f | RéservationMy Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater
yolanda b | Expérience généraleMy only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren't occupying the space.
LaShanda E | Expérience généraleToo often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.
CHRISTI D | Expérience généraleI think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.
antonio f | Expérience généraleGreat staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!
Lila P | Expérience généraleThe customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!
Billye J | Expérience généraleThe staff at this location were amazing.
Lauren P | Expérience générale