The experience I had since 2018, started with Tyrone, it was great. I've had over 8units with U-haul O.N.Maxine was helpful and knowledgeable. Then Quincy, I watched him rise to become a great Manager. His knowledge extended to my aid when I started waiting on Disability March2023,and fell on hardship for 2024. Now Carnisha, she has been amazing. Thank you for your patience and understanding. You all are the best. Customer service is over the top. God bless you all and keep looking up and keep working as a Team. Getter done, in Jesus's name 🙏 Carolyn Pitts -Ceesay 🦋🦋💜,
carolyn p | Overall ExperienceSelf Storage Units in College Park, GA, 30349
U-Haul Moving & Storage de College Park
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U-Haul Moving & Storage of College Park at Godby Rd
2041 Southampton Rd, College Park, GA 30349 View Available Units1.0 miles from this location -
U-Haul Moving & Storage of College Park at Washington Rd
4540 Washington Rd, College Park, GA 30337 View Available Units2.0 miles from this location -
U-Haul Moving & Storage of College Park at Riverdale Rd
5691 Riverdale Rd, College Park, GA 30349 View Available Units2.5 miles from this location -
U-Haul Moving & Storage of Riverdale
7242 Hwy 85, Riverdale, GA 30274 View Available Units4.9 miles from this location
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- 4,0 - Cote moyenne des clients
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The storage unit assigned to me hadn't been cleaned before my assignment. I arrived at the unit with my belongings and wasn't prepared to sweep it out before occupying it, so I had to place my things in a dirty unit. The office had closed, so I had no other options. I felt that no effort had been made to clean the unit because I was receiving my first month free, which was part of a promotional with a one-way truck rental. The lighting surrounding the unit could have been better, and because of the low lighting, visibility inside the unit was poor. The lock provided secured the unit adequately. However, I remained suspicious as to how so much pollen was able to get on my things in a secure unit. I didn't answer the first question because the question asked about the security and lighting of the unit in the same question. As previously expressed, the lighting could have been better, so the part about the storage facility being well lit, my answer is "No", but it was secure. Although the staff were friendly and helpful on the phone and in person, they neglected to handle my paperwork properly for the unit after I'd previously informed them of my exit date and again on the date of my exit. Even after a phone call and an email communication, I was still called a few days later by a staff member asking if I was still using the unit because my exit hadn't been updated in their records! This was very upsetting and created a desire to NEVER use U-haul services again!
COREAN D | Overall ExperienceThis was my first experience to have to use a storage facility. And from my very first day, until my very last day, the Staff was Exceptional! They held my hand throughout the process and made each encounter a pleasant experience! I would Highly Recommend this facility to my friends and family in the future!
GERALDINE C | Overall ExperienceProfessional Friendly knowledge able
arlene j | Overall ExperienceNever again i was unit 1614 rat droppings on my bags! Rude Assistant Manager , unfair. Charges etc
Dicerria H | Overall ExperienceNo reason for rates to go up as
RAY L | Overall ExperienceI was there for YEARS. And everything was always GREAT.
ALBERT T | Overall ExperienceCarneisha was very helpful and made sure I understood the terms of my contract. She readily answered any questions I had. I also must say it appears that this store is generally run by mostly female staff and they were handling every aspect of that store top notch. Girl power 100% great job from moving the trucks to hitching the trailers and other equipment with ease! Excellent job ladies!
ALBERTA M | First ImpressionsThe staff was very friendly and helpful
RELETTA D | Overall ExperienceStaff was great! Extremely accommodating and helpful! I did notice some rat traps but didn’t see them. Other than that excellent customer service !
Niya E | First ImpressionsThe rodent problem has gotten out of control when I first got the unit I liked it but the upkeep of the unit has gone down people I feel have been living in the storage unit facility rats got out of control in my storage unit rat poop was everywhere even a dead baby possum they ate up on my dresser and it's just nasty in the place and rat poop all over their own storage facility and they do not do a good job of keeping the place clean
Tawanna S | Overall ExperienceThe young man who helped us was especially professional! He took us to the unit to be sure the unit was not occupied and immediately available for us to occupy 🙏🏽!
GERALDINE C | First ImpressionsHad spaces that were supposed to be empty still full had to try three different spaces till I got one that was empty than they were still trying to charge me and I had empty my space four months ago
DARRICK R | Overall ExperienceEvery employee that represented U-Haul we're family oriented professional and courteous. The experience with such team maintained a flow of encouragement provided a pleasant perspective of STORAGE for example my personal belongings are stored excessively available and life had much in store awaiting me. THX U-HAUL
Michelle C | Overall ExperienceGreat Job,
CHRISTOPHER A | First Impressions