Truck has a nasty vibration in the drive line. It felt like I was riding on square tires. My guess would be that the drive shafts are out of phase....
JAMES SCustomer Reviews for U-Haul Moving & Storage of Downtown Erie
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great! Quick and easy process. Would definitely rent from this location again.
Lee LVery helpful
ANDREW LAgain told I could drop off close to destination than redirected to another location.
PATRICIA SThe U-Haul battery ran out had to get jump to start other than that everything was excellent
TINA B | Premières impressionsI’m okay with the storage unit which I took
yeswandh a | Expérience généraleMaintain the equipment better. Train employees better. Especially those who help hook trailers up and say they are good to go and then they end up falling off and costing amounts of damage that they fail to take responsibility for.
ANGELIA CRepresentative was very polite, helpful, honest, and hands-on! Much appreciated!
VOLANTA SU haul works with u my experience was well worth it.
TIA N | Expérience généraleVery friendly and helpful.
WILLIAM PThe first three questions do not apply as I never visited my storage locker there. The reservation was canceled after I realized the 12th St. location was where the unit was located.
Jill J | Expérience généraleThe price has risen quite a bit in the last 3 months.
DONALD MVery responsive and professional
James THeather is always a pleasure to deal with
ANNETTE S | Expérience généraleGreat company. Owner and staff are very helpful.
Erie RExplain better about the mileage and the price and how it works. I was very confused and upset when I returned it to heater that I owed $169.00.
EXIE FVery knowledgeable, helpful, and customer minded. Best U-Haul location we have used and continue to use every month.
MICHAEL SI told the woman working there I was in a hurry and she immediately got me taken care of, no questions. Great experience. I wish I'd have caught her name.
KATIE PThe process was easy and straightforward!
Elise M | Premières impressionsI never closed my unit, you illegally sold my unit with heirloom belongings in it. Tried to pay and you refused to accept payment , yet I have another storage on peach street that's just fine. Hmmm.
DORIS J | Expérience générale.
ADAM AVery good 👍
Nikolay BStaff was friendly and offer things we might need like boxes and dolly's and even help. Clean location and very helpful staff
TIMOTHY RAsked if there was a nearby auto repair shop and male worker said no, auto shop was across the street. While attempting to drive my vehicle onto trailer, worker placed trailer ramp directly in line with a patch of ice; which made getting up the ramp impossible. I asked worker to shovel and place salt to allow for my car ability to make the ramp. Once the worker shoveled the ice, I was able to drive up the ramp. With workers nowadays, they possess no common sense or logic.
PATTI TThe tires were bald and caused me to get stuck and slide.
SHANEQUA LRight in the center of Erie with plenty of parking and turning space. Staff was efficient. I was in and out in under 5 minutes for my drop off!
MARY MThe workers who I met there the 2 guys and one female employee were all very friendly and polite and gave great service
RAFAEL S | Déménagement en ligneTop of the storage unit which I'm renting is a 10x10 and it's all open and I don't like that besides that the hours you're not convenient to get in and out That's U-Haul schedule not our schedule when you're moving everything is chaotic and Kl'sl chaos rules day. I'm more convenient hours should be available for people that are renting our schedule can't go for U-Haul schedule they should make themselves available because when you're moving anything can happen and things take a long time more than expected and it's not a bad it's not a good situation for this for this to be done to people You're paying enough
DEBORAH D | Premières impressionsThe people were very nice. However, when we got the van, the windshield was covered with ice and thankfully we had a scraper in our car. What was worse is that the interior of the van was full of snow and slush. We had to purchase a tarp to put down over the floor to keep our items dry.
JEFFREY LNothing, great service!
CHARLES WBetter snow removal
Nathan MA little frustrated but got it done
Sonya C | Déménagement en lignePerhaps review the bill with customer with more detail. I had a billing issue however, things were jumbled around during the reservation so I'm I'm sure they thought it was normal and I didn't ask questions (I was tired).
JENNIFER LNeed longer access hours
Jodie M | Premières impressionsEverything was perfect
Carla SJune, Juan, and Heather have always treated me in the most professional way. I will always go to them even if it means I have to drive an extra hour.
GARY M | Expérience généraleThis is a excellent place of business.
William MI was kicked out of there and refunded my money for something I didn't do and when I was moving my stuff out I couldn't get it all in 1 night the staff put all of my stuff in the trash. I wouldn't recommend this storage unit to a soul ever in my life!!
Joshua M | Expérience généraleFrom beginning to end my experience with U-Haul was very good. Employees were very professional and courteous.
ELIZABETH LThe vehicle had an odor to it almost like farm animal. Staff was great location was convenient and clean vehicle appeared clean other than some mud in the back portion of the van, but the odor was not pleasant.
CHARLES PThe clerks was very pleasant.
CLAUDETTE Gthank you mr hill
ROBERT HEverything was great except the digital truck check out experience. It takes longer than going in, and we ended up having to go in and have a customer representative come out anyway.
Mark FYou just charged me over $2000 for a truck I drove like 20 miles!!!!! Please fix immediately!!
ROBERT GPoor management and rude customer service reps. Locked out of a unit that was paid for and wasn't allowed in even though paid.
Thelma G | Expérience généraleFirst time using U-Haul storage. Great all around experience with doing everything online or with the app. Thanks
Brian P | Expérience généraleDrop off was incredibly easy and the personnel very friendly.
ERIC RMerci.
kim m | Expérience généraleYou guys reached out to me for loadshare promised $625 returned to be after drop off then I'm told 3-5 business days then today on the 5th business days I call the department and they say 7-10 business days. I will never recommend U-HAUL nor your LOADSHARE . The persons stuff I delivered is enjoying their things and the money that was supposed to be sent is off in space . How did I get a refund for $16 for my boxes but for some reason the loadshare hasn't come . I am contacting the BBB this is insane and you guys should be ashamed !
Deborah SGive more information to the customers about the rental process.
BENJAMIN GTried to reach out before they sent my belongings to auction, could never get in contact with anyone.
PARIS M | Expérience généraleThe girl who runs this place is rude and nasty to people she would not even work with me to get my stuff so I lost everything that was in there
Racheal T | Expérience généraleTop notch place!!
Steven SThe Whole Experience Was Great !! Kept all my items good and Big free would Recommend!!!
Diamond M | Expérience généraleI'm good.thanks
George o | Premières impressionsThank-you for your Fast and courteous service. It was greatly appreciated!
Tracy Gmy unit over all was not cleaned
JESSIKA L | Premières impressionsI love Heather she is the same each and every time I go there. She knows her job well..I always go there.
Jessica BThe customer service team is amazing and friendly. Very helpful and when I have moving needs or storage needs in the future I will intentionally return to this location. Merci
Amber D | Expérience généraleNo. Pleasant experience this time.
Natasha RNothing . very professional very understanding of our needs the gentleman that waited on me was very kind and helpful.
Robyn PApp self service doesn't work.
Jorge CI already said the glass was all dirty with bird pop and the girl was not any friendly and made us take the insurance because we didn't have our policy number she had a face like she hates her job no a rather go to the other uhah than there
Yasenia OThey were great at the 12th Street store and the Pittsburgh Avestore (which I went to first). However, it might be a good idea to have more than 1 appliance hand truck at the Pittsburgh Ave location. There were at least 6 of them at the 12th Street.
RON CThey didn't seem to care about the problem I reported about the rental truck I used
Kenneth K | Déménagement en ligneThere is a night which appeared to be a vagabond (narcotic users) presence in and around the facility which made me nervous moving In and being in the facility long
Amber D | Déménagement en ligneThank yall for the well kept storage
ARTRE K | Expérience généraleNot everyone had a good attitude.
marian y | Expérience généraleI made a mistake and got the wrong size but the girl straighten everything out for me and all is good thanks
JOHN K | Expérience généraleVery easy check in easy to understand as explained by the girl who helped me everything went very well thank you
JOHN K | Premières impressionsThe staff at the west 12th st location was very friendly and helpful
Carrie P | Déménagement en ligneVery clean, orderly and friendly staff. Would recommend it!
lisa w | Expérience généraleHeather, the manager, along with two male staff members were less than helpful and/or knowledgeable every time I tried to get anything accomplished. An example of how chaotic and poorly run this facility is- once I locked my unit open and they placed a green lock on my unit. I had to call three different times, three different days before they actually had their lock removed like I had requested them to do several days and several times before. I also had a water leak into my unit from the adjacent bathroom causing a little bit of water damage to some of my things in the unit. I called several times, left a few messages and no one even called me back to file a small insurance claim to cover the damages. Finally I got Heather on the phone and she started the claim.She told me she would start the claim and send me a link to upload my photos of the damages, but that link never came and unbeknownst to me the claim was never further investigated on my end, nothing was even said to me in response to my subsequent requests and they just closed out my claim with no further communication with me. I decided it was in my best interest to remove my property from the facility as it was not properly accounted for or looked after. I had my partner rent a box truck from the facility and when they inquired about the free storage unit that was suppose to come with any rental, they were denied as was I when I rented one a few months back. I wasn't any part of the latter rental, nor was I listed on the previous one about 3 months ago, however, as a result of my name/account being listed as a problem, neither person was allowed to get the advertised free unit for a month. I'm not certain the deal was going on 3 months ago, but I know it was 2 days ago and they were denied the offer listing me as the outstanding issue. I had nothing to do with the rental and I didn't owe any money, so I don't know how they could even do that. Beyond that,the heavier set gentleman ran his mouth to my partner about what a problem I had been and about how nice it will be once I'm gone for good and that I was not welcome or wanted back. I was floored by those remarks, especially since I was the one whose insurance claim was just swept under the carpet and I was the one who had to come back 3 different times when I was in town from Chicago and had to actually extend my stay, bc I couldn't get into the unit. They were the ones who repeatedly forgot to remove the lock I had requested them to remove 3 different times, but I was the issue…. Uhaul on W 12th Street in Erie was beyond very unprofessional with their lack of communication, coordination and non-existent follow through. I will never recommend renting a uHaul rental,, storage facility or anything else that has to do uHaul to anyone ever again in my life as a result of my interactions with them over these last few months. I am beyond dissatisfied with their lack of professionalism and childish, caddy behaviors. 0 out of 5 stars all the way across the board,,very dissatisfied.
Lisa W | Expérience généraleHeather is always friendly and helpful
ANNETTE S | Premières impressionsBecause advertisement says you get one month free with the size truck I had and the manager from the storage place charged me $143 and I thought that was unfair then she said she could do it because it was her store in that program was no longer with their facility, so I just wouldn’t have taken it there if that were the case.
Bridgette W | Premières impressionsThe only problem was that at times you could not get directly to the store when needed
JOSE P | Expérience généraleWhile moving out I had a terrible experience. Another patron held up the elevator for an hour. I asked the 6 men to unblock the elevator so I may bring my stuff down. I was ignored by the men who just stared at me. I was then scared. I continued to wait until I couldn't wait anymore. I called the office, the girl working was alone helping customers and she would help me when she was free. By the time she came to help me, the men had disappeared. Do to this experience, I don't think I will ever use your facility again. Being a single woman, I was scared of these men, and there was no help to be found.
CHRISTINE M | Expérience généraleWe loved it! Wish we could stay forever!
David S | Expérience généraleExcellent service, they go above and beyond!
Sharyn A | Expérience généralePerfect for the situation I was in! I had to be out of my apartment by July 25 and didnt have space to put my stuff until after August 14th. This storage was the perfect transition spot.
Gabe G | Expérience généraleThe staff member was very friendly and courteous. She made sure that my needs were met.
YOLANDA M | Premières impressionsAll good
Ronnie C | Expérience généraleAs of right now I have no complaints.
Caroline M | Premières impressionsYou guys are doing a great job keep up the good work 👍👍
darilo b | Premières impressionsThe place was excellent
Howard E | Expérience généraleIf was one to ten I'll give it a ten🤗
luz E | Expérience généraleRoaches
Alyssa W | Expérience généraleVery clean and workers are very friendly.
Alexandra A | Premières impressionsVery comfortable and polite workers. And they were absolutely helpful. Thank you all so much..
marian y | Premières impressionsAlways a good experience
Johnthan G | Expérience généraleyou better cancel this unit cuz i ain't paying for it. I've never been treated so horribly by a service company in all my life. I will actively encourage eveyone to never do business with you
Daniel L | Déménagement en ligneEasy access and Heather was great to work with. She made the process very smooth and easy.
Cameron Z | Expérience généraleI like June her customer service skills were awesome I like her energy I will definitely recommend my family and friends
Tashara B | Premières impressionsThis facility has always been above board for me and people I send there .
John J | Expérience généraleI didn't have the key to the lock that I purchased at the facility and they didn't have a way to get the lock off. So I asked if I could just cut it off myself and they responded with, if I did that they would call the authorities and they forced me to pay $100 to have a locksmith cut the lock off
Toby W | Expérience généraleThe only complaint I have is that I was misquoted but that was from the Portland, Oregon office. It was not the Erie offices fault. The under quoted by 800 so that was not a pleasant surprise when I had so pay the truck bill.
Danielle T | Expérience généraleAll good
Ronnie C | Premières impressionsThis facility was exceptionally clean and convenient. Access was easy and well lit.
JAMES K | Expérience généraleIt would be better to have the customer too off the gas tank instead of fill to the level. It is difficult to hit the level.
JAMES K | Premières impressionsThe facility is very modern and clean. I highly recommend this location. The staff was friendly and I like the added security to access the building. If you care about your stuff this is the place to store it.
Mark N | Premières impressionsThe only vulnerability I can see in the operation is the use of magnetic strip swipe cards. If the facility upgraded to key fobs, the whole experience could be free of any hassle. I haven't had any problem yet - I'm just saying this is the only weak point in the whole security system.
Andrew V | Premières impressionsOne issue: I saw free lock when I googled uhaul and expected to receive one upon getting a locker only to find out that it is only for folks who paid online. I am disappointed about having to pay $11 unexpectedly. Matt Miles locker 2013
matthew m | Premières impressionsI lost EVERYTHING all of my children's thing's, the staff wouldn't work with me my dead father's thing's, my kid's have nothing now, from clothing, everything we owned is gone, and your staff just didn't care.
Melissa A | Expérience généraleHeather was great to deal with!
Ross S | Premières impressionsThanks so much for everything in special for you amazing services in My sweet guy Quentin . You are the best.
Shaina A | Expérience généraleClean building and friendly staff. The gentlemen that was working at the time of the 12th st Erie location is awesome! I called and spoke to him and let him know that I was running a couple minutes behind and he said and waited for me which is extremely helpful and awesome!!!
Michelle B | Premières impressionsVery helpful, friendly, and courteous.
Cheryl H | Premières impressionsThe facility was clean, the local staff was friendly and helpful in the beginning, but several of us got stuck inside the building when the elevator got stuck on the 2nd floor, and the doors lock once you enter the stairs, so there wasn't a way or or back onto the storage floor. Customer service told us no one would come help us until the next morning?! We found an emergency exit that was unlocked and went out that way, but my storage unit was left open and unlocked because I was unable to get back onto the 2nd floor to close it up. I had to wait until staff showed up the next morning so I could get up to my floor from the stairs because the elevator is still broken. What started out to be a great experience quickly turned disastrous because all the customer help and emergency numbers and representatives were not willing to help us get in contact with anyone local that would help us get out of the building.
Brianna C | Premières impressionsVery clean units along with terrific staff members. I highly recommend this cite for any storage needs. Thank you. Terry Kerstetter
terry k | Expérience généraleMerci!
ANDREW D | Premières impressionsVery pleased!
Dane B | Premières impressionsHoliday hours aren't convenient but I completely understand.
melissa m | Premières impressionsThe people were very nice.
Jessica B | Premières impressionsU-Haul storage is great. Fast, convenience and friendly
Tabitha C | Expérience généraleManager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.
Neil M | Expérience généraleWell run store
JONATHAN G | Expérience généraleThe facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses
Paula S | Expérience généraleThank you for your service there were no problems with our stuff have not seen any mice yet
Veronica G | Expérience généraleA big hole in wall in unit rat traps everywhere
Veronica G | Premières impressionsRemoved and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.
Doug M | Expérience généraleOnly accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings
RAKIM E | Expérience généraleThank you for your staff they were polite and courteous don't change.
Miguel F | Premières impressionsThe front desk lady is great!
Joseph S | Premières impressionsThank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.
Allen E | Expérience généraleStaff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.
Stacy S | Expérience généraleThey lady at the front was very rude and impolite and short patient
kenyatta h | Expérience généraleAccess hrs is what was concerning but other than that everything else is good!
TIA J | Expérience généraleStaff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!
FARREN S | Premières impressionsGet new management
HENRY P | Expérience généraleI'm being charged a higher fee than I was quoted!!! Please see me emails
Christine M | Premières impressionsI reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.
Jane F | Expérience généraleVery, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul
Desiree L | Expérience généralePleasantly surprised at the options of services. Very helpful staff members and will use them again. Merci
Debbie B | Premières impressionsStaff very polite and professional.
Tony D | Premières impressionsEverything In my storage unit was covered in black dirt
Mindy D | Expérience généraleWe never got the access code or key to enter the storage unit after office hours
AIDEN N | Premières impressionsStaff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.
David M | Expérience généraleThe storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren't any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who's storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!
torrie b | Expérience généraleExcellent customer service and a resonable rate for thebunit size I needed.
Randall S | Déménagement en ligneNa
brian b | Premières impressionsCustomer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.
James M | Premières impressionsFast friendly service from start to finish!
William M | Premières impressions