Customer Reviews for U-Haul Moving & Storage of East New Market

1 141 évaluations

5403 Mount Holly Rd   East New Market, MD 21631

(410) 228-2102

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(410) 228-2102

5403 Mount Holly Rd
East New Market, MD 21631

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This was the easiest long distance move ever!

Eva K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARI P 
Évaluation :
1

My name is not Phillip Street and I do not have a U Haul storage location. So have no idea why I received this survey link. Therefore.right now its 1 stat bad experience.

phillip r  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya C  |  Expérience générale 
Évaluation :
5

Nothing. Perfect experience.

HILARY R 
Évaluation :
4

Don't change a thing the employees were professional & knowable.

ROBERT M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imani P  |  Premières impressions 
Évaluation :
5

Everything with UHAUL worked out fine

THOMAS N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavone c  |  Expérience générale 
Évaluation :
5

The young woman who works at the U-Haul in Marketplace Cambridge MD, she is so charming, polite and excellent when I need assistance these last 10 years. She helped me when my bank acct got hacked, she got me back on my bills coming directly out of my account. She's a great asset to your company. I have told people about your storage place as clean, heat and cold temperatures. Thank you for all you did for me.  Sandra Crawford

SANDRA C  |  Expérience générale 
Évaluation :
5

Everyone was wonderful to work with!

Patricia C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean s  |  Expérience générale 
Évaluation :
4

Both gentlemen that served me in East New Market were very kind, supportive, and even went above and beyond while I was literally terrified of my situation and what was next. I showed up about half an hour after I was supposed to pick up my reservation, and they allowed me to sit inside the building until the help I was waiting on arrived. The second gentleman had no problems helping me get a trailer hitch that fit the truck I was using, was also extremely patient with me and my help because of how frazzled I was. Thanks to their help, I was able to have some peace of mind. Merci.

WISPER A 
Évaluation :
2

I always have a wonderful experience when using uhaul for my storage and moving needs.

RENEE S  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ameenah p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M 
Évaluation :
5

The employee was amazing!!! Very helpful ♡

LAURIE F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTLAWRENCE S 
Évaluation :
5

Friendly services

Andre B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHIA C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

s m 
Évaluation :
5

Everyone I dealt there were very nice and helpful and friendly

Ricky G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sierra S 
Évaluation :
5

The online checkin/pickup process took way too long. It wasn't made clear in advance that the emergency contact needed to be called. My wife did not enjoy the 5:15am phone call when she was sick and asleep. The lock was really hard to open, it probably should have been replaced. The door to the lock box was really tight and hard to open. I can tell the employees and staff had sprayed something on them both to help make them work better, so they were doing their best with what they had. It's also likely that because I had been there trying to do the pickup process for over a half hour I was just frustrated and cold. Just would like if the overall process was faster and the lock box was easier to get into. Staff on location were great at drop off.

Eric T 
Évaluation :
5

Staff was very friendly. Very helpful.

ERIC R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michell K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M 
Évaluation :
1

Very rude customer service. Does not want to help AT ALL. their employees threaten their customers. They charge debit cards that WERE NOT set up to be charged every month ( as I had a specific card for that) so with them charging a card they weren't supposed too and it is even noted that way they causes me to to be able to pay the rest of my rent so I was kicked out and they said that it wasn't their problem. ( this is his wife leaving this response )

BRIAN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne A  |  Expérience générale 
Évaluation :
5

Great service as always at this location. The truck ran perfectly for us; however, the turn signal and brake light on the left were out the entire time.

ANNE A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYUANE J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYN O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lilly T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK N 
Évaluation :
5

Everything was set up perfectly and the lock box was easy to locate for key drop off

Darylesha B 
Évaluation :
5

The representative at the desk was very helpful and was able to recommend a change in equipment that helped with my move better than what I was originally going to use saving me time and effort to load and unload my equipment. Without his recommendation the job at hand would have been twice has hard and allowed more room for injury or equipment breakage. Knowledgeable staff making informed decisions makes this a place I will rent equipment from again.

MICHEAL S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUPREE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O 
Évaluation :
2

Charged for 2 “extra” miles after the fact… highly fishy

Kelly B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M 
Évaluation :
5

Great and friendly service!

NANCY C 
Évaluation :
5

Full marks all the way around.

Charles W 
Évaluation :
5

Everything was great! Lot's of communication, so no guessing or surprises. On-time performance.

Mark B 
Évaluation :
4

Yearly increase in rates was the reason for move out

Holly S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENAE S 
Évaluation :
5

Very knowledgable and Helpful. William helped me when I picked the trailer up, and he was great!

SEAN M 
Évaluation :
5

Excellent service à la clientèle. And price was reasonable 殺

ANGELA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cardell F  |  Premières impressions 
Évaluation :
5

Especially appreciated "K" Kristin with her assistance in renting a storage unit. She was very knowledgeable and fast! We were in and out really quick!

Lee G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURT R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE R 
Évaluation :
5

The staff are always helpful, friendly and efficient - we have used Uhaul East ZNew Market many times for many services and always have had good service!

Nancy C  |  Expérience générale 
Évaluation :
5

The was very nice and helpful. She was very happy to help me with everything. I just wanted to Thank her for everything. I wish more give services like her. She needs to be recognized for her Great Service. Thank Her

MARK H 
Évaluation :
5

The manager & staff went above and beyond to meet my needs while renting a storage unit as well as the moving truck when I moved this weekend. I have used this facility a couple of times and would very much recommend it highly to anyone. I can't say enough good things about the manager, staff and the wonderful way I was always treated. It's a clean and well maintained facility and equipment...a one stop shop, if you will.

DEBORAH W 
Évaluation :
4

Nothing I can think of at the moment!

CHRISTOPHER N 
Évaluation :
5

Staff at this location has always been cordial and efficient. Note: Another bug on the UHAUL app. App kept insisting "Wrong lication" and would not recognize the "yes" response when answering the question about confirming your current location.

MERVIN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C 
Évaluation :
3

My truck was on E when I picked it up.

THERESA P 
Évaluation :
4

Cabin of the van was very dirty (old French fries, etc) and smelled like smoke. Van was not cleaned to the normal standards of this location.

RICKY S 
Évaluation :
5

Excellent

JENNIFER C 
Évaluation :
5

Best customer service ever.

Rena B 
Évaluation :
1

I reserved in Grasonville MD, was told none available the day before sent to Easton MD and the lights did not work, I was then sent to East New Market. The guy at the counter was asleep when I came in, and he ate potato chips the entire time he checked me in. Then he complained that the Easton location has lazy employees.

BRIAN B 
Évaluation :
4

My rate went up twice within a year. I couldn't afford to keep my belongings there. Everything else was very convenient and the staff were wonderful.

Jeremiah N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey B  |  Expérience générale 
Évaluation :
4

This location was great but very far from my requested location. The original location for my reservation , Easton Tire, is terrible. I will reject any future uhauls from this location.

ERIC B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R 
Évaluation :
4

On 2 occasions the insulation from the ceiling came down. The local office had a hard time getting someone to repair. The person who repaired was from a different location. The frequent rate increases were making it a burden especially when the unit was only the shell. No electricity, so I could only go during the daytime..

Phil R  |  Expérience générale 
Évaluation :
5

Friendly and helpful as always!

KIMBERLY W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saravudh S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAVUDH S 
Évaluation :
5

My experiences with U haul have been amazing from pick up to drop off they all should get a pat on the back from corporate I will be back again when I need to haul something Regional Auto Sales was so easy to deal with everybody have a happy holidays

ROGER D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N  |  Expérience générale 
Évaluation :
5

Thank you. The chat and online representatives were very helpful. The delivery teams were very skillful.

Pia T 
Évaluation :
5

No changes.

ROBERT M 
Évaluation :
5

My brother and SIL had a terrible experience with PODS so we decided on UHaul's UBoxes. It was a fantastic choice. Punctual and easy to deal with. And less expensive!

Jane C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott m 
Évaluation :
5

Very helpful, friendly and polite people. Easier pickup and drop off.

JEFFREY W 
Évaluation :
2

The storage unit has a hole in the ceiling. The installation appeared to be coming loose or down. I saw a small lizard in my unit. Unit 26J.

Sheila P  |  Expérience générale 
Évaluation :
4

The trucks are decent, they could use an overdrive or another gear, to help save on gas.This would definitely help another, and cruise control would be great too!

ANTHONY S  |  Premières impressions 
Évaluation :
5

Thank yous so much

sandra r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S 
Évaluation :
5

Facility and employees were excellent. Installation was on time and perfect. My only criticism would be local access by phone is almost impossible: calls are transferred to a national communication center.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F  |  Premières impressions 
Évaluation :
5

People and service was great!

Thomas J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABBI H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE G 
Évaluation :
3

It was our first storage unit need. Generally, we were satisfied. It was hard to contact customer service, phone rang and rang. Often no one was in the office when we arrived during business hours. Didn't need help often, though.

Francis M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY B 
Évaluation :
5

Professional/ Quick/ Inexpensive

Edward E 
Évaluation :
5

The driver in Texas was fantastic & very communicative greatly appreciated

GRETCHEN D 
Évaluation :
5

The woman who checked me out was so great, I wish I had gotten her name! I was nervous and she put me at ease.

ERNEST F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARELLE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S 
Évaluation :
5

Rien

DOUGLAS Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H 
Évaluation :
5

This was an excellent experience! The only thing I would do differently is to be sure I understood the "moving help." I didn't need it, should have clarified what it was. That's my fault, not the Uhaul folks.

Marjorie A 
Évaluation :
5

everything was great except we waited for the 3+ hours in the store-could be more comfortable seating

Eric B 
Évaluation :
5

Great overall experience.

LATAVIA C 
Évaluation :
5

U-Haul was OUTSTANDING! I should have thought of this 1,5 years ago!! Highly recommend using.

Tobey P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D  |  Expérience générale 
Évaluation :
5

Great job Cambridge!

Richard S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G 
Évaluation :
5

Merci.

julie R 
Évaluation :
5

This kind location gave me a ride home (after I dropped off the moving truck and auto transport). 👍

Susan H 
Évaluation :
5

Great team. Very careful and polite. Excellent work.

Daniel W 
Évaluation :
5

guy and lady super nice and understanding

Christina c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danette N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T 
Évaluation :
3

You could Provide proper and accurate information prior to making your customer drive over an hour to find out in the most unprofessional way that the hitch installer does not have the proper parts nor does he have the knowledge on how to perform then installation. Not to mention the absolute and most rude, nasty, yelling at coworkers, cussing, irresponsible attitude I have ever seen from an employee and been part of as a customer. The inconvenience caused to me has been immeasurable and unacceptable not to mentioned expensive!!! When you have an absent manager and angry employees not willing to be helpful and expressing their frustration in an unapproachable manner it is impossible as a customer to say anything or want to complaint, for fear of getting yelled at or cursed at by an angry man who claims is not his job nor his problem and he is just the installer. I spent over $300 on a hitch which is useless to me since the installer refused to do the wiring. I have a boat to pick up on Saturday and I have no lights for its trailer. I advised and explained this with specifics when I made the reservation to install. To which I was told they understood and it would be no problem. So much for customer service.

omar d 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wolfgang H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K 
Évaluation :
3

Samantha was very good about being open and honest regarding potential issues for RV harness wiring. This was a learning experience for me to realize that U-Haul is more focused on hitches and small trailer harness hookups. Samantha was fair and helpful however in problem solving and charging us for parts and labor. I give her 5 stars for customer service.

Phil W 
Évaluation :
5

I am completely satisfied with the location, work and people at this U-Haul facility. Putting in the hitch took less than an hour and their first concern was for my comfort while I waited. I would definitely use them again.

david d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W 
Évaluation :
5

The guy who came to drop the u-boxes and to pick them up (same guy) was very personable and did his job well. On an unrelated note, I was issued basically 100 pads. I can't imagine who could possibly need that many ~ especially if things have already been prepared and boxed. But they take up space!! And I could've used that space. Ended up leaving behind a few things that I'll have to pay to replace because the packers put wads of them in some places just to get rid of them. Maybe you could ask or something?

Sue C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natasha P 
Évaluation :
3

No to delay of drop off

Debbie M 
Évaluation :
5

The gentleman that waited on me was very polite. Excellent service à la clientèle.

Bobbie L 
Évaluation :
4

Only thing I can think of is your app was a little hard to navigate

John N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda f  |  Premières impressions 
Évaluation :
4

Price is high, but I really needed and unit said it would come with lock but it didn't. But I already had a lock anyway

Jennifer N  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B  |  Premières impressions 
Évaluation :
5

Already a customer!! Staff does an excellent job maintaining the facility and servicing their customers.

John T  |  Premières impressions 
Évaluation :
3

My unit J9 leaked water in it and messed up my fish finder and made my china closet wood buckle showed the one girl that was working and when we got done to show the rest that we found that was damaged she had left then the next girl did not even act like she cared so I left

Brenda T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER S  |  Premières impressions 
Évaluation :
5

Sam is amazing. Everyone at the location is so helpful. We are new to the area and grateful to have someone so knowledgeable and helpful.

kevin s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark s  |  Expérience générale 
Évaluation :
4

Great customer service, took the time to show me the unit so I could see the size and really get the space

Jill D  |  Premières impressions 
Évaluation :
5

Manager Samantha was extremely helpful and courteous.

Shawn A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S  |  Expérience générale 
Évaluation :
5

This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.

JAMES K  |  Premières impressions 
Évaluation :
5

We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.

KATHY C  |  Premières impressions 
Évaluation :
5

Samantha Mister is fantastic. Couldn't ask for a better customer experience.

TRACY K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIA S  |  Premières impressions 
Évaluation :
4

Personnel amical

GARY H  |  Premières impressions 
Évaluation :
5

My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!

DOUG C  |  Expérience générale 
Évaluation :
2

The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.

PATRICK T  |  Expérience générale 
Évaluation :
3

Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014

DIANE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

claudia s  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan B  |  Déménagement en ligne 
Évaluation :
5

All staff very helpful and cooperative in my rental experience.

lauretta m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorchester W  |  Expérience générale 
Évaluation :
5

Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.

RICHARD B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole A  |  Expérience générale 
Évaluation :
5

Very efficient

Norman C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john n  |  Expérience générale 
Évaluation :
5

Staff members were friendly and helpful

David W  |  Expérience générale 
Évaluation :
4

Price is a little high

andrew h  |  Expérience générale 
Évaluation :
5

Samantha the manager was so helpful and pleasant! We will definitely use them in the future!

Sarah H  |  Expérience générale 
Évaluation :
5

The staff was very informative and upfront about their policy leaving no questions unanswered

David W  |  Premières impressions 
Évaluation :
5

Always there when I need them

DOROTHY J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall H  |  Expérience générale 
Évaluation :
5

Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.

DEBORAH W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery F  |  Expérience générale 
Évaluation :
1

The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn't have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn't unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month's rent even though they made it impossible for me to move out. It's also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.

Dawn M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harriet c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson N  |  Premières impressions 
Évaluation :
5

Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.

GLORIA C  |  Expérience générale 
Évaluation :
5

Lack of communication and very poor management at this particular location.

Ciara C  |  Expérience générale 
Évaluation :
5

I have used U Haul for years & have been pleased with the service.

sue h  |  Premières impressions 
Évaluation :
5

Merci

ANGELA S  |  Expérience générale 
Évaluation :
5

: )

Jennifer T  |  Expérience générale 
Évaluation :
5

Awesome thanks for the help

ANTHONY S  |  Premières impressions 
Évaluation :
5

The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley

Scott W  |  Premières impressions 
Évaluation :
4

There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn't about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I'm the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.

Terilee L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK T  |  Premières impressions 
Évaluation :
2

Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced

Kathy D  |  Expérience générale 
Évaluation :
5

The facility was first rate and the staff, everyone of them, we're great.

Thomas R  |  Expérience générale 
Évaluation :
4

Christine was wonderful to work with

Ellen L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennishia D  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

CHARLES L  |  Premières impressions 
Évaluation :
5

The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.

Stephen G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john n  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B  |  Expérience générale 
Évaluation :
4

Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.

Karol R  |  Expérience générale 
Évaluation :
5

The customer service at this location was outstanding.

Christine L  |  Premières impressions 
Évaluation :
4

Very accommodating

Karol R  |  Premières impressions 
Évaluation :
5

clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff

MICHAEL M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVONTA H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J  |  Premières impressions 
Évaluation :
5

Chris small is a super person to deal with an asset to the company

Oliver B  |  Premières impressions 
Évaluation :
5

Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!

Patricia D  |  Premières impressions 
Évaluation :
5

I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.

PATRICK D  |  Premières impressions 
Évaluation :
5

Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Merci!

donna s  |  Premières impressions 
Évaluation :
5

The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Merci

Janice B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Johnny S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector O  |  Expérience générale 
Évaluation :
5

Very friendly and personable staff. We are new to the area and felt welcomed.

JEREMY S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalae M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mildred m  |  Expérience générale 
Évaluation :
5

The staff crew are EXCELLENT!

V H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B  |  Expérience générale 
Évaluation :
5

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Debra C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne A  |  Expérience générale 
Évaluation :
5

Excellent 

Kelvin K  |  Expérience générale 
Évaluation :
5

Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.

Daniel A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elessa D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cythnia C  |  Expérience générale 
Évaluation :
5

I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!

Bianca S  |  Premières impressions 
Évaluation :
5

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Robin S  |  Premières impressions 
Évaluation :
4

Interesting system on trying to reserve a unit!

Ellen L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre D  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessica g  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA C  |  Premières impressions 
Évaluation :
5

Outstanding, attentive, and friendly service.

Kevin M  |  Premières impressions 
Évaluation :
5

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

SANDRA L  |  Premières impressions 
Évaluation :
5

Staff was very helpful and customer service oriented.

John D  |  Expérience générale 
Évaluation :
5

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.

James L  |  Premières impressions 
Évaluation :
5

Everyone was friendly and helpful

Mark H  |  Expérience générale 
Évaluation :
5

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 

STEPHANIE W  |  Premières impressions 
Évaluation :
5

Thanks for your service

Portia B  |  Expérience générale 
Évaluation :
5

Overall Pleasant experience!

DIANA T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F  |  Premières impressions 
Évaluation :
5

Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Lynne W  |  Premières impressions 
Évaluation :
5

The employee was very friendly and helpful.

Kimberly F  |  Expérience générale 
Évaluation :
5

Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again

SHELLEY C  |  Expérience générale 
Évaluation :
5

Great people to work with!! Thank you!!

Barbara S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria S  |  Expérience générale 
Évaluation :
5

Managers were excellent and very much help

Andrew T  |  Expérience générale 
Évaluation :
5

Very easy and quick sign up.

Barry B  |  Premières impressions 
Évaluation :
5

One of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!

Michael M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance B  |  Déménagement en ligne 
Évaluation :
4

Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.

Norman S  |  Expérience générale 
Évaluation :
4

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Lorenzo H  |  Premières impressions 
Évaluation :
4

Security feature with check in card never worked

Mark D  |  Expérience générale 
Évaluation :
5

-

SCOTT J  |  Expérience générale 
Évaluation :
5

Best storage facility I've ever used. Tammy and crew do an amazing job.

Ladd S  |  Expérience générale 
Évaluation :
5

Great Staff at Mount Holly

Andrew T  |  Premières impressions 
Évaluation :
5

Tammi was always more then helpful and always super friendly ..

Melissa J  |  Expérience générale 
Évaluation :
5

The manager was super helpful in the renting process.

JEREMY M  |  Expérience générale 
Évaluation :
5

easy to reserve on line

bill w  |  Premières impressions 
Évaluation :
5

General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

HARRY D  |  Expérience générale 
Évaluation :
5

For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

RICHARD B  |  Expérience générale 
Évaluation :
2

Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

JASON H  |  Premières impressions 
Évaluation :
5

Thank you for your help.

Charles K  |  Expérience générale 
Évaluation :
5

Tammy was great to deal with. Very helpful

Ron H  |  Premières impressions 
Évaluation :
4

The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

clarence k  |  Expérience générale 
Évaluation :
3

Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

DANIEL G  |  Premières impressions 
Évaluation :
5

staff very helpful

Carolyn G  |  Expérience générale 
Évaluation :
5

They make it very easy and so nice

Carol S  |  Premières impressions 
Évaluation :
5

The person in charge was extremely friendly and helpful at all times. Merci.

Steve A  |  Expérience générale 
Évaluation :
4

Trying to connect to storage manager was sometimes difficult

Allison P  |  Expérience générale 
Évaluation :
4

I actually moved out on Tuesday, 5/21/19.

ELIZABETH M  |  Expérience générale 
Évaluation :
5

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

cynthia m  |  Expérience générale 
Évaluation :
5

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

Beth M  |  Expérience générale 
Évaluation :
5

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Kathy D  |  Expérience générale 
Évaluation :
5

Tammy the manager was excellent. The facility was pristine.

Mary M  |  Expérience générale 
Évaluation :
5

I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Barbara S  |  Expérience générale 
Évaluation :
2

The young lady that helped was very rude on the other hand Tammy was awesome

Shay J  |  Premières impressions 
Évaluation :
5

more than once the key pad system did not work and I had to go around through the office to gain entry.

Daniel C  |  Expérience générale 
Évaluation :
5

thank you for a good experience uner trying times.

Elise R  |  Expérience générale 
Évaluation :
5

Quick and efficient service. Felt well taken care of.

Norman S  |  Premières impressions 
Évaluation :
5

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

SHARON M  |  Expérience générale 
Évaluation :
5

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

margaret l  |  Expérience générale 
Évaluation :
5

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Kevin C  |  Réservation 
Évaluation :
4

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Roglyn G  |  Expérience générale 
Évaluation :
5

Service was great. I called and they were able to take care of my needs. Merci encore.

Ladonya D  |  Réservation 
Évaluation :
5

Very good service, thank you!

CONSTANCE C  |  Expérience générale 
Évaluation :
4

Just what I was Looking for.

fred S  |  Expérience générale 
Évaluation :
5

Clean and temp controlled storage outstanding! Personnel amical.

robert h  |  Expérience générale 
Évaluation :
5

I would definitely recommend

lori b  |  Expérience générale 
Évaluation :
5

Very organized and helpful staff.

GEORGE G  |  Expérience générale 
Évaluation :
5

The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

LAURA H  |  Expérience générale 
Évaluation :
5

Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

SCOTT W  |  Expérience générale 
Évaluation :
5

Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.

Douglas P  |  Expérience générale 
Évaluation :
5

Excellent people and storage,. Thanks

KIM M  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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