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Maria C | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Hempstead
Testimonials From Recent Customers
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The promotions price is different was charge 60$ for the 24 hour rental over the$20
PAVANDEEP SThe workers you have are knowledgeable and eager to help. You need more workers as the wait time to be helped can be lengthy.
WILLIAM MI had a good and bad experience but I’m grateful for the help I had there thank you
Geraldine R | Premières impressionsLocation to self drop off equipment not indicated. Had to guess where to put the equipment there
ROBERT SDrop off after hours
William HThey had other customers watch you,they cheat you when renting I teams,(Crucks) And while moving out!!Rat dropping was all over my stuff and wholes in some bags😡
Felicia T | Expérience généraleWhen I arrived, there was no equipment there for me. I waited about 30 minutes total for them to figure out what to do and to get the trailer to the business. The rep was truly excellent but no discount for that on a $15/day trailer? When I returned the trailer, the rep was pretty lackluster unlike the man who initially set me up. Other than that, it was a great experience. I'll recommend you to others.
KIMYATTA CEven though I had reserved in advance, only the truck itself was available. I was getting a one-way truck and tow dolly, and a TV box. They didn't have a one way dolly nor the TV box. The gent who attended to me was sending me to Westbury for box and Bellmore for the tow dolly. Westbury had both, but seems he didn't verify that. Except for that glitch, everyone was friendly and accommodating.
Paul PRented the 6x12 trailer. Easy to use and hook up. Perfect for what we needed.
WILLIAM PNeed more people for this type of service
MURAT DNeed to have a customer loyalty program
SHAWN AThey raised the price of the atorage fee so i took my belongings out of storage unit 217
Mario F | Expérience généraleHad to leave do to the rate increase every 6 months. Would have loved to continue, but wasn't able toooo!
EFREN K | Expérience généraleKeep it moving, Thank you for your service !
Roxie BThey took me earlier then my appointment.
Courtney BUsually I Never has a issue with the people working der they are all are nice but today the person who is der acting like funny not listen to me what I am trying to tell you can see my past orders I have paid lot of time extra without even using the truck just parking at uhaul for extra day Please take a look at my previous order as they charge me extra for gas and a day for just 1 hour late this is not fair being a valued uhaul customer from past few years
Chandra PJust stay the way you are. Nothing needs to change..
DARRIN Mthe reservation was easy and fast
Ronald MGood everything
ADAN MI disagree with the statement for contract 29058924 with the rental truck I picked up for $19,95 with 34 miles and insurance. I was charged an additional fee for Gas when I bought the truck back with more gas than I left with. Please credit me back the additional 27 and the tax on the $27.00. And why am I charged 5 for a safe trip fee when I paid $15 for Safe Move coverage?. Either reimburse me the $15 or the $5.00. Thank You Shirley Brockman
SHIRLEY BExcellent experience. The approach from the back of the building was a little difficult, but I don't think there's much that could be done about that. The staff was super friendly and helpful. Would definitely rent from there again.
HAYWARD HIf an equipment was not used with the rental truck. Like a hand truck or mats. That cost should be reimbursed or credited. Merci.
Brentnol JThis office pretended to be helpful with my storage unit and equipment return and baited and switched with storage unit. I will be moving out of the storage into the nearby competitor based on service charge and hosts of other disatisfactions.
ANGELA SAll good
JAIME RGreat service -dedicated employees.
ronald sRien
Joseph SThis location provides exceptional service, except during periods of computer system outage. However, the staff consistently demonstrates a commitment to customer satisfaction and problem resolution. While the equipment is well-maintained, a malfunction occurred upon my return. Roadside assistance promptly addressed the issue, enabling me to return the vehicle to the drop-off location before a complete system failure. Mr. Juan exhibited exceptional understanding and empathy. I rate this location at 4,7 stars (450 Fulton Ave, Hempstead, NY).
VENETIA KMore room to find the vehicle kinda crowded
Celia GAucun
Thomas FManager was excellent and handled everything perfectly
BENJAMIN MExcellent service , I strongly recommend this location.
Collin Snot comment at this time
JANAK AEverything was on point 👉🏾 👍🏽👌🏽
Vladimir VStaff was very friendly and helpful.
NICHOLAS JAssociate was extremely helpful and quick to get my truck so we could be on our way
Edmund sThe APP is slow... if I am there in person why can't the people that work there take care of me?
leo zVery good customer service
Anthony HCharge for gas,,,,,I have picture
OSCAR HEverything was good and done in a timely manner
jaquana hOriginal pick up was in kings park switched to Holbrook switched to Hempstead.30 miles from my house.trailer sat on my driveway 3 days.when I went to leave running lights didn’t work.corroded connection under trailer.had to do temporary fix,I have picture.no complaints with any employees,your booking system needs improvement.
CHRISTOPHER SI returned the vehicle keys to a worker behind the front desk . The next day I received a voicemail asking if I wanted to extend my contract . When I called I was told they don't have the truck. I informed them I gave the keys to someone behind the counter and they should review their cameras . Then they seen I did in fact return it BE MORE ORGANIZED .
Tyana KGas completely all in the cargo area - real bad.I asked for a refund manger said nothing ignored me and walked off .
Kenneth WThey also installed the hitch on our vehicle before the rental Highly professional
JAMES EThe customer service associate was courteous, informed and professional.
RICHARD JBien
JUAN RDrop off was quick and easy. The only improvement that I would suggest is to greet the customer when they enter the store and let them know you will be with them shortly even if they are working with another customer at the moment. I stood waiting for about 15 minutes while one person was working with a customer and another person talking to someone he knew and then just walked past me without a word. It would have been nice to be acknowledged.
LINDA DPassenger side mirror was not great. It was not position to show lane to the right of me and was showing the side of the truck. I had to use the small fisheye mirror below the main one when changing lanes.
Jason SNothing. The guys working at this location are great
Kevin TStop charging soo much for insurance and mileage.
Janet DMe contaron combustible cuando el camión me lo dieron 1/4 o talvez un poquito menos y yo lo entregué justo en 1/4, le agregué $10 de gasolina y aún así me cobraron $8 más luego de la devolución, y no había un método de cómo hacer la reclamación de eso.
CARLOS LThe location was convenient for the job I was doing, the staff was friendly, knowledgeable and very helpful, the equipment was well maintained and clean and the rates were extremely reasonable for what I needed.
Philip HPicking up truck and using app took longer than expected
Sean ZRenting a truck here was very easy and all the staff from the beginning to the end were super nice, professional and made this experience absolutely fantastic. Everything was explained accurately and when I had an minor issue it was quickly resolved.
Joy PThis guys here are extremely nice and walk the extra mile for customers. It's a pleasure renting from you guys at this location.
ELVIS OThe person who delivered and picked up my box was very helpful and on time. Everyone I dealt with in this end of the move was wonderful from scheduling delivery and pick up to the person doing the actual delivery and pick up everything went exactly how planned on this end.
Elizabeth BGood Morrow; Nothing of note currently.
Darieon WEverything was perfect the employee went above and beyond to help me keep up the good work.
melody rSo much more thorough than Pods who called and said that my driveway wasn't wide enough the night before delivery. Thank goodness that U-Haul delivered the day after since I was closing on my house!
Suzanne BGreat costomer service
RALSTON HGreat Diego was a huge help
Shamard G | Déménagement en ligneThank you uhaul
Craig P | Premières impressionsGood place
Darrell H | Expérience généraleStaff at your facility is top notch. They're attentive and patient with handing multiple customers. Keep up the great work! Merci
Amiel D | Expérience généraleservice was very good quick and efficient and the workers were very polite
Jalil E | Déménagement en ligneThat Klever Guy Was A Great Help Also Hilarious
antawon F | Expérience généraleStorage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn't work. Terrible location
Corey F | Expérience généraleVery knowledgeable staff and helpful great place to do business.
Oneil D | Premières impressionsexcellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.
Karen E | Premières impressionsThe Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!
Amiel D | Premières impressionsStol my stuff refuses to accept payment
FRANTZ F | Expérience généraleThe second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.
TRAVIS W | Déménagement en ligneThe parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.
Denys T | Expérience généraleNo complaints
Lonnie B | Premières impressionsThe storage is way too expensive 💁♀️
billie b | Expérience généraleDiego is the best
Shamard G | Déménagement en ligneThanks for your service to me and serving the community
STACEY B | Expérience généraleMuy buen trabajo gracias 👌
ELVINDONALDO L | Premières impressionsI was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean
shalonda w | Expérience généraleWill recommend to friends and family !
bruce b | Premières impressionsThe manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don't recommend
Taylor S | Expérience généraleI can't speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J | Expérience généraleDiego was very cordial and very very thorough in resolving our problem
Brandon M | Expérience généraleI find the U haul facility to be a good storage
Shamika D | Premières impressionsExcellent services
fulton c | Expérience généraleInfested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L | Expérience généraleMy unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S | Expérience généraleMuy buen servicio estoy contento.el.personal es.muy.amable
OSCAR F | Premières impressionsso far it's good they were very helpful during a stressful time
Donna P | Premières impressionsHaving to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G | Premières impressionsDiego and His Staff were the Best.
Edna R | Expérience généraleExcellent
alpha s | Expérience généraleEXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W | Premières impressionsIt was my first time using Uhaul storage I'm really please with everything. thank you
Evelyne C | Expérience généraleDiego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T | Expérience généraleI 'll come again
Sadrac P | Expérience généraleI everything went well,
Dorothy L | Premières impressionseverything it was gray
yessi t | Expérience généraleFriendly staffs
Patricia E | Expérience généraleThe restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A | Expérience généraleExcellent service, considerate and kind help.
Bibi M | Premières impressionsMerci
Kevin T | Expérience généraleVery nice experience.
Gary S | Expérience généralemerci
DOROTHY G | Expérience généraleOnly thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
Ersoy A | Expérience généraleExcellent service
aimee a | Expérience générale