Customer Reviews for U-Haul Moving & Storage of Kingsessing

2 250 évaluations

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Manego 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Papa Njie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maritha simmons  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willard linton 
Évaluation :
5

Every thing is okay so far

William John 
Évaluation :
5

Great experience.

KIRK ELLIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benita Brittingham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakira Torres  |  Expérience générale 
Évaluation :
5

More staff

Priscilla Kennedy 
Évaluation :
1

MAKE SURE RHE TRUCKS ARE CLEAN!! Nobody Wants To Move Their Personal Thing In That Kind Of Disgustingly Dirty Truck. Also That Truck Drove Like It Had Transmission Problems . Very Disappointed. The wait at the counter was also long however I Would Take That Any Day Over That NASTY Truck

Lisa Michelle Ford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tameka butler 
Évaluation :
5

Staff at the location was friendly and helpful.

Michael Le 
Évaluation :
5

Young gentleman that helped me Perfect

DAVID GILLIAM 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clara Raithel 
Évaluation :
5

It’s hard to say , I really liked the service and the vehicle!

Wayne Purnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK WYNDHAM 
Évaluation :
3

Need to hire better workers. They are so unprofessional.

TINA HARDY 
Évaluation :
2

I didn’t like the price of the storage it was to high in price

TINA HARDY  |  Expérience générale 
Évaluation :
1

Had problems from beginning to end almost, I would never recommend this location

Latrice Smith   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seanae Cook 
Évaluation :
1

Better customer service

DAMON HARRISON 
Évaluation :
3

Front desk representative were marginally helpful.

Charles Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Brown 
Évaluation :
1

We filled up gas but the staff "finessed" and reported that we brought truck back EMPTY!This unauthorized charge overdrafts our checking account and upon calling mgr & location, they apologize and don't cover charges. How many folks moving fail to check their statements & how much is kingsessing location victimizing their clientele????

Marquis Burnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willard linton 
Évaluation :
5

Do what you always do best keep your customers happy and help @ all times are available 😊

CECELIA DORBOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Hays 
Évaluation :
5

Please have more staff. The attendant on this day (2/24/24) was excellent! He managed a long line of people on his own and remained calm and professional. He had me checked in quickly and the return process was also smooth. I didn't catch his name, but want to say thank you

Felicia Baa-Adomako 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taheem Murray  |  Premières impressions 
Évaluation :
5

More to people to attend to the customer

SHARON STROUD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Lindsay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Thornton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Fisher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR KROMAH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Davenport 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA TRUITT 
Évaluation :
5

Customer care is great at this location and the rep I spoke with over the phone (Lisa) is exceptional.

ARTHUR KROMAH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antony DeGiosio 
Évaluation :
3

To have a clerk at the counter at all times.

marsha holloway 
Évaluation :
5

Always professional and helpful!

Emily Alderman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIF HANKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie Pressley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Mincey-Abel 
Évaluation :
1

In the middle of my move I was denied access to the large doors and told I had to move the rest of my stuff through a small door. We were unable to move the truck because we had already started unloading and the remaining stuff would have fallen over if we drove. The woman who locked the doors was very rude and had no concern for how inconvenient she was making the rest of our move. She said " Well I'm leaving for the night" I was paying movers by the hour and it cost me more money to have my stuff moved in. I would never recommend this uhal. On the other hand the woman who helped me at the front desk was wonderful and fast.

MARGARET LONG  |  Premières impressions 
Évaluation :
5

There was an issue with the first truck (no gas and a flat tire) the staff there was super great and resolved the issue quickly and professionally. The store was quite busy and the staff handled it like pros, multitasking and helping everyone out. Two thumbs up!!

Al Feinberg 
Évaluation :
5

Rien

TARA MORTON-BINES 
Évaluation :
4

My only complaint is that I was charged $30 because I failed to put in one gallon of gas in the truck to bring it back up to where it was. That is utterly ridiculous!! Don't you have your own gas tanks to fill up your trucks? Unbelievable!!!

Alice Glover-Hinds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Melton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOIS LOIS MAY GILLYARD GO 
Évaluation :
5

I always have a good experience with this location, thank you for the great service, keep it up 👍🙏

kirk holloway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne day 
Évaluation :
5

Everything was good, I don't have any complaints.

Oscar Young 
Évaluation :
1

The scam me out of $20 is not the money. It's just a principle of the whole thing

DWAYNE MITCHELL 
Évaluation :
1

They over charged yes yes wrong charged

Mavlon Malikov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lents 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHID Salahdine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geraldine ross 
Évaluation :
5

The person who helped me out at the counter was fantastic and made sure that I knew the process to get the vehicle back. Really easy and the van worked great. The only thing is that it's not in the greatest part of town and after I dropped off the van in the evening and was waiting for public transit I heard a lot of gunshots nearby. That's why I wouldn't recommend the location otherwise it was great.

Kennan Peterson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hancee Koah  |  Premières impressions 
Évaluation :
5

KEEP GIVING SERVICE WITH A SMILE 😃

Lewis Gilchrist 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Pierre  |  Expérience générale 
Évaluation :
5

No need to improve. Michelle was amazing I checked in with her she was knowledgeable and kind. I checked out with Bob and Greg they were also informative and very helpful with speedy check out service. I will be back every time I need help moving!!!

Jessica Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Owens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecelia Dorbor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARROLL WOODRIDGE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emani Goodman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tisha thomas  |  Expérience générale 
Évaluation :
2

Every storage I was given was in use or up for auction so I’ll have to pay extra next month so I will be finding another storage company

DARRELLE PERRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam bayon 
Évaluation :
3

I did not close my account sent in new card number for December payment on the 4 or 5th of December upon request please check records again will go tomorrow morning in person Thank you Brenda Williams. 5942 BelMar Terr.Philadelphia

BRENDA WILLIAMS  |  Expérience générale 
Évaluation :
4

Pleasant customer service

Elizabeth Lewis  |  Premières impressions 
Évaluation :
4

Our check in went left my things stayed in the truck all I had to buy a lock to put on the truck it was a mess

Lynette Rhodes  |  Premières impressions 
Évaluation :
4

The only problem that I had was, that there wasn't enough storage carts when I needed one. Also when unloading my things I seen dropping on my things and dead mouse in my boxes. But every time I went there I always seen someone cleaning. Just make sure that you secure your boxes.

wanda henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE MARGAI 
Évaluation :
4

Rien

charles elridge 
Évaluation :
5

Very Helpful

CHARLES ELDRIDGE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Miller 
Évaluation :
4

If you look at my paperwork the young lady who helped me was great and knowledgeable. Greeted me and checked me in all while assisting her co-worker. Never needed to apologize for the interruption because she never made me feel slighted, but she did anyway. She has a wonderful personality and demeanor. Mad I forgot her name but she's short and dark skinned tone. She's the reason I would return. Also the gentleman I did the return with was great.

Shavon Williams 
Évaluation :
4

Great staff. Friendly and professional

Pendarvis Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanisha Shoffner  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Traceylyn Henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Mc Arthur  |  Premières impressions 
Évaluation :
5

Overall a great experience.

MD KAMRUL HASAN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Khadijah Hall  |  Expérience générale 
Évaluation :
5

No complaints no problems.

Russell Greene 
Évaluation :
4

Have more staff in the store

Charles Eldridge 
Évaluation :
5

Rien

PRINCESS CORLON 
Évaluation :
5

All good, no problems

Mikhal Gokmen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Walker   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramano Frederick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Cahall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Bosket 
Évaluation :
2

The interior of the truck was ok but the passenger side mirror would not stay in place and needed to be tightened. I was unable to change lanes safely because the looseness of the mirror. I had to return the truck to the location because the engine/oil indicator light was on. I returned to the facility to have the agent check the fluids. I should be compensated for being given an unsafe vehicle. I will be needing the same 10ft vehicle this Saturday and should not be charged or given a discount.

Darryl Henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Young EL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY AGNEW 
Évaluation :
5

Jay was very helpful but knowledgeable his customer service was awesome because of his expertise made my search much more satisfying

CONSTANCE JONES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda mcduffie 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stevens smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ethel Oguntimehin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taliah Hopkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY AGNEW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashini Phillips 
Évaluation :
4

I gave above Average and not Excellent because many times there were no carts available. Overall very impressed. Thank you for the service.

gwen ivey  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette Buggs-Smith 
Évaluation :
5

Excellent!! Great service Great staff

Marcus Lindsay 
Évaluation :
4

this was, by far, the best uhaul experience i’ve had. the personnel was attentive, helpful, and comfortable to work with. they brought a lot of ease to my experience. thank you.

Samantha Rucker 
Évaluation :
5

I felt like i was going into a giant size closet at home.😝 thank you!

arcadia amaro  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYLEAH DORSEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Barber  |  Expérience générale 
Évaluation :
5

Have bigger trunks.

Charles Wesley 
Évaluation :
5

The young lady I dealt with at this location was awesome. Easy going and fast at her job. Will definitely go back to this location

Michael Trerotola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN REAVIS 
Évaluation :
5

Great staff

Raymond Cornish 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Cahall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lemus hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle lewis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle lewis 
Évaluation :
5

Well Done !!!!

Leroy Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Garlington  |  Expérience générale 
Évaluation :
5

Beautiful staff

Patrice Robinson  |  Premières impressions 
Évaluation :
5

Great customer service and attended to my every need.

Ahmad Becoate  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR KROMAH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Spencer  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LaFonta Brinkley 
Évaluation :
1

The initial delivery person did not have the proper equipment to give me the boxes when I need. Charging my card for each box is annoying and caused my card to lock for fraud. My items were poorly packed and my tv got broken the fact that I have to call to separate companies for the moving people and U-Haul is super confusing. As a military retiree trying ti move my family the process was so complicated and stressful it was very triggering. I wouldn't in good conscience recommend this service or your moving and packing service. I still haven't gotten resolution for my TV cause I can't catch the insurance people before they close

Nadar Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIGE TURNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeBorah Garlington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY HODGES  |  Expérience générale 
Évaluation :
5

Good Job! for it to be in the hood!

Buce Hannibal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tacian clark  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLETTA JENNINGS  |  Expérience générale 
Évaluation :
3

No comments professional and courteous thank you

Margaret Brown  |  Premières impressions 
Évaluation :
2

Jordan deserves a raise and the staff is excellent link q dique bob Gabe and Chuck

RICHARD DEEMIE  |  Expérience générale 
Évaluation :
5

Manager Jordan(?) is super helpful and kind, would return for the service alone. Had some minor issues but they were all very quickly addressed and fixed.

Abigail McMahon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talibha Williams  |  Premières impressions 
Évaluation :
3

Staff needs to no more about the auctions on the 28th

Marvin Tatum  |  Premières impressions 
Évaluation :
5

Great service and always polite and professional.

JERROLD BAYLOR  |  Premières impressions 
Évaluation :
5

Staff was very friendly with good customer service 😎

Norman Miller  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zoe Boynton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Peterson  |  Expérience générale 
Évaluation :
5

Kat was incredible!

BENJAMINDAVID MARKBREITER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcella davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve samuels  |  Expérience générale 
Évaluation :
5

I will return next summer to use this rental facility. It's clean, the staff is wonderful, and storage rental and cancellation was fantastic.

YOLANDA ABRAMS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Kehoe  |  Expérience générale 
Évaluation :
4

I don't like the carts with railing I the middle...They are equipped for someone who is 5 ft tall....and the bathroom didn't have any soqp

nia harris  |  Expérience générale 
Évaluation :
5

Thanks

Karl Gooden  |  Premières impressions 
Évaluation :
2

The facility needs extermination in a really bad way!!! Rodent droppings on my furniture and boxes and roaches in the halls and I even saw one in my unit. Not ok. The rodent bait box was empty and a little unnerving just thinking about the possibility of finding a dead rodent in my things. And it's extremely hot in there on some days.

Tahira Skeeters  |  Expérience générale 
Évaluation :
5

I would like extended hours before 7:00am

Pansy Campbell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia Cliett  |  Premières impressions 
Évaluation :
5

Jordan and Saadiq was amazing

Jazmine Moore  |  Expérience générale 
Évaluation :
5

Very nice n friendly people.

ECILA JONES  |  Premières impressions 
Évaluation :
1

My experience with distorage company has been the most trying and disgusting experience in my life. I was originally in a storage unit 1258 that mice and or rats destroyed my belongings. Then when I sent in a bunch of proof of what my things cost I was totally oh since you only have $1 000 worth of protection on your storage unit that's all you're entitled to. Even though in the contract you guys maintain that you have clean and safe storage units. Then we go pick up My things on Monday. Open up the storage unit and there's mice and or rat poop You do realize that rodent dropping can kill people right? Not only that I am gathering proof to show that you guys illegally enrolled me in auto payments even though every time you did I unenrolled myself. I called and spoke to someone at the unit who told me and guaranteed me that they would take off any cards that I have on file so that I would not get hit with any auto payments. But low and behold I have several emails telling me that my auto payment failed! Customer service at this U-Haul it's so disgustingly lackadaisical and non-existent it should be a self-serve U-Haul. I would rather drag my body across broken glass on hot pavement in the Arizona Sun on the hottest day of the year than ever use this U-Haul again. It will bring me satisfaction see if I can make a case against this U-Haul for poor mismanagement the uncla cleanliness and of course the mice or rat issue.

EBONY THOMAS  |  Expérience générale 
Évaluation :
5

I do not appreciate you continually easing your rates for no good reasons.

BEVERLY GUNN  |  Expérience générale 
Évaluation :
5

Thanks for everything.

Bonita Julien  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa Korogodsky  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juanita lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKAILOU NANA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin duerr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyreana byers  |  Premières impressions 
Évaluation :
4

Only negative is I wasn’t given a swipe access card for my unit.

KALIPH BROWN  |  Expérience générale 
Évaluation :
5

Good good thanks

tacian clark  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathaniel Snider  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathaniel Snider  |  Expérience générale 
Évaluation :
5

I like thank you so much Frank H. You are the best friend ❤️❤️ I love y'all

Briana Blue  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Walker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dede Bereni  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammi Bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlse Butcher  |  Premières impressions 
Évaluation :
5

This storage staff did an excellent job accommodating all of my needs and concerns. The management was very polite and accurate with his information and retrieving my fathers items was easy. I will definitely be using them in the future Thank you -satisfied customer

Edwin Clarke  |  Expérience générale 
Évaluation :
4

Really great customer service from the beginning to the end. Nice building, climate controlled and clean. There was a problem with mice droppings but still overall good experience at U-Haul storage. Thanks to management and customer reps.

Michelle Ratcliff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garey Jordan  |  Expérience générale 
Évaluation :
2

The manager was extremely rude, focused more on making money than customer service and addressing customer needs.

Vashti Coleman-Mckee  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal Geraldo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Fagg  |  Expérience générale 
Évaluation :
2

Staff attitudes were great they were polite great manners just not much help 🙄 due to circumstances out of their control

sharon stokes  |  Expérience générale 
Évaluation :
5

Move out date was April 28th on a Friday the last Friday in April everyone was nice and very professional

Janet Lynn  |  Expérience générale 
Évaluation :
5

I believe the gentleman name was Corin. He was so attentive to everyone. Although he seemed to be the only one available at that time behind the desk he gave everyone their needed time as was very courteous. I was very pleased with the customer service.

YOLANDA ABRAMS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idella Williams  |  Expérience générale 
Évaluation :
5

The staff always were helpful both over the phone and in person. 10 out of 10 experience. Highly would recommend.

Syrus Burnett  |  Expérience générale 
Évaluation :
5

The service was great

Vivian Ransome  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Dennison  |  Premières impressions 
Évaluation :
4

They To keep the parking area cleaned because there's a lot of nails and screws on The Ground on the premises that can Cause trucks to get flats And the customer's cars as well .

JONATHAN PERRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariam diallo  |  Expérience générale 
Évaluation :
1

My stuff was wet damage I would never recommend nobody to yall

theresa mcallister  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle 

Sheila Warwick  |  Premières impressions 
Évaluation :
5

The Staffs was very professional and most Definitely very very helpful Explained everything to you Mrs Geneva Parker

Geneva Parker  |  Premières impressions 
Évaluation :
5

The new manager is on top of everything!!!!

VICTORIA ROBINSON  |  Premières impressions 
Évaluation :
5

Quran was really helpful and patient.

TYLEAH DORSEY  |  Premières impressions 
Évaluation :
5

There are two employees Tori & Jordan who help me though my hardest time. I couldn't thank them enough for their concern & kindness.

COHOWA EDNEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Kirby  |  Premières impressions 
Évaluation :
5

Tori in the office made sure to address and complete all of my concerns. It made an already stressful day much better. Very much appreciated.

Tahira Skeeters  |  Premières impressions 
Évaluation :
5

Great!

katanga Washington  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siani Brown  |  Premières impressions 
Évaluation :
5

Very nice employees especially "Siddiq", I couldn't navigate the map well enough to where my storage space was and he helped me a lot. Thanks UHaul for Great Customer Service. He is a great asset and hope he stays and get a raise.

Nadja Bailey  |  Premières impressions 
Évaluation :
5

It’s was a great experience for me. And I loved it

Ada Kamanda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria smith  |  Premières impressions 
Évaluation :
5

The Manager and employees done everything with ease. They walked me through the process of renting the U-Haul and the Storage Facility. They were kind, understanding, and helpful. I never experience renting from a U-Haul company like Kingsessing before. Thank You Kingsessing U-Haul.

COHOWA EDNEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET ELDER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roderic mcceller  |  Premières impressions 
Évaluation :
1

Rat infested, had to throw away a lot of my belongings due to this infestation. Raised the rent to address the problem to no avail. The staff is extremely unprofessional.

Tomasine Hobson  |  Expérience générale 
Évaluation :
4

Jordan the store manager ID amazing!! He truly went out his way to assist me with my u box rental! Thank you for your hospitality. Tori, the office assistant is also friendly and willing to help provide the best customer service care.

Gwen Artis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY LADD LAMPHIER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tionna Dessus  |  Expérience générale 
Évaluation :
5

The staff was kind, & helpful, to my needs considering the tragic experience I had going on. I had never experience people in a work place so concern of my feelings. Thank you for having such loyal employees.

COHOWA EDNEY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette Patrick  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eneca Williams  |  Expérience générale 
Évaluation :
1

The truck I reserved was not available so the new manager Jordan did try helping with that problem. Then we found mouse droppings on my furniture and boxes. It was disgusting!!

THERESA KENNEDY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Dickison  |  Expérience générale 
Évaluation :
5

I want to thank the office and staff for all they do helping

luz Flores  |  Premières impressions 
Évaluation :
5

Excellent customer service 👏🏿 👌 👍🏿 Thanks very much for your time and consideration.

Deborah Garlington  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrin white  |  Premières impressions 
Évaluation :
5

The staff is very curtious, very informative &pleasant to work with,ddnt get the young lady tht first assisted me name, she was very helpful,Jordan the manager very very pleasant

Tanya Woods  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Hanible  |  Expérience générale 
Évaluation :
4

Manager of the facility is fantastic! Keep up the good work

Gwen Artis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Keaton  |  Expérience générale 
Évaluation :
5

Great!!!!!!!!!!! customer service.

gweh numenee  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAYMOND BANKS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denisa Pointer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionne Hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deboreh Williams  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyriq Crevelle   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Douglas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hondu Brown Sr  |  Premières impressions 
Évaluation :
5

Staff knowledgeable and courteous Great at assisting and problem solving issues immediately

parline springer  |  Premières impressions 
Évaluation :
5

We’ll maintained facilities.

Michael Flosnik  |  Expérience générale 
Évaluation :
5

Ya'll have some good staff at the Woodland Ave location. Very helpful with moving out and getting a truck. This is my fave location now.

Morris Burns  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheneka Louison  |  Premières impressions 
Évaluation :
5

The team did a great job with helping me

shereef schullere  |  Expérience générale 
Évaluation :
1

Where do I begin. When I first moved in I asked for my payments to be paid around the second week in each month. However they ignored my request. Next when we went to our storage they removed a lock in which they replaced with the correct lock because during time of move in they were out of stock. Once replaced they gave us the wrong key back so we couldn't get in our storage. They tried to charge me another month in which I was coming to remove my items out of the storage unit however, I could not being so I did not have the correct key to do so the manager stated that he will have one of his representatives cut off the lot and replace it with a lock they can only open however he never took off the lot for either one of my lockers, the lock that will be use for the link when accounts, neither one of my accounts were in delinquent, they were paid up and the lock was never removed from when they were delinquent which was two months prior, so I was unable to remove out of my storage once I arrived on Saturday, October 8 The lock had not been cut off. They had to have a saw to remove it, and which the representative did not know how to use so my partner who is a contractor and carpenter had to remove it with a representative. This was a big inconvenience for myself, and my partner in our children and helpers. This was one of the worst experiences with U-Haul I've ever experienced besides the terrible customer service that all the representatives in this location share Until I became irate and then they showed that they cared.

BENITA SAVOY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDIQ ROLLINS  |  Premières impressions 
Évaluation :
5

I just wish there was a better was to get to my storage. There a door in the back that's near my storage unit. But as I reloaded to bring things in the door on the back would lock and I had to go through the front over and over again. I just getting over knee surgery. There should be a keys pad or something back there.

Nikia Scott-Jefferson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomia Manning  |  Expérience générale 
Évaluation :
3

My bed had bed bugs mice droppings on some of my products no light in storage

Sade Williams  |  Expérience générale 
Évaluation :
5

I thank U Haul knowledgeable staff on the support they gave me as well every customer that got services, those who will come to get storage use from them in the future. I recommend to others to go to U Haul in the future. Thank you again Lamont Thompson

Lamont Thompson  |  Expérience générale 
Évaluation :
4

It was okay but the one thing I had a problem with was that the facility does have mice cause I found them in my clothes bags what was not okay overall great place and very safe

Sherdina Grace  |  Expérience générale 
Évaluation :
3

The restrooms were always dirty the office staff isn’t friendly but the Facility it’s self was clean

JUANITA LEWIS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

josef groves  |  Expérience générale 
Évaluation :
5

Staff was very helpful and explained all the steps with the truck rental and the storage rental.

Morris Burns  |  Premières impressions 
Évaluation :
1

Rodent issues… mouse poop all over my belongings

cynthia so  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Keaton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherron Gee  |  Expérience générale 
Évaluation :
2

The staff on site are phenomenal with very little support from their regional management. My so/so experience was the result of poor communication from Simon.

ALEXANDRIA LEGGETT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel Gonzalez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doris Jones  |  Expérience générale 
Évaluation :
5

Staff at this location was incredibly helpful and kind. I was helped by Rebecca and she was GREAT. I felt that she genuinely wanted to help me find the unit best suited for my needs.

Zain Mian  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie johnson  |  Expérience générale 
Évaluation :
2

The logistical experience of this storage facility was very good. Workers were helpful and efficient. It was easy to access the locker and climate maintenance was good etc. However, when I came to move my furniture out after a year of storage, everything was absolutely covered in mouse poop and maybe mouse urine. I had to sterilize everything that I could, but the upholstered furniture I could only vacuum. The light colored furniture was left with brown splotches. There was what looked like animal hair all over one of the chairs. The mice had chewed through plastic storage bags for pillows, making me wonder if even wrapping everything in plastic would have prevented the damage. I did not keep any food or perishable items in the locker, but someone nearby must have. This facility should give warnings that all up upholstered furniture should be protected by plastic prior to storage. Emptying the locker was truly a disgusting experience. It's a shame because everything else about the storage facility was very good, but at the end of the day it did not keep my furniture in very good condition.

Rosanna Dent  |  Expérience générale 
Évaluation :
5

I haven't moved in yet but my online experience was simple and easy.

Derek Johnson  |  Online Move In 
Évaluation :
5

The stuff was great from start to finish!

carmencita vito  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert White  |  Premières impressions 
Évaluation :
5

Most uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn't fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.

Karen Sanders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeisha Campbell  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Tomlinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Owens  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jane watts-moton  |  Premières impressions 
Évaluation :
1

I'm missing several items from my storage

Tonia Williams  |  Expérience générale 
Évaluation :
4

Convenient location, prices are affordable!

JOYCE PERKINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla Kennedy  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA KENNEDY  |  Premières impressions 
Évaluation :
5

Thanks for everything I really appreciate you taking care of the storage. Be safe

DEBORAH KING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN RANDALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS EDWARD LECOMPTE  |  Expérience générale 
Évaluation :
4

The mice/rat droppings in my belongings was a bit much.

stephen kegler  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sade Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATARAH CONOVER  |  Premières impressions 
Évaluation :
5

So far so great

Vanessa Lee  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney Hariston  |  Premières impressions 
Évaluation :
2

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

PRINCESS CORLON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Rochester  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENITA SAVOY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charl Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Gooden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN BOWMAN  |  Expérience générale 
Évaluation :
5

they were great love how they handle things..👍🏾

BENJAMIN BOWMAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eddie holloman  |  Expérience générale 
Évaluation :
1

The customer service was poor

FATU KOUYATEH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla tyler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Sifer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

manny hall  |  Expérience générale 
Évaluation :
2

My customers were ate up by mice.

Tricia Hobbs  |  Expérience générale 
Évaluation :
5

She was nice

IBRAHIMA DANIOKO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Goerner  |  Premières impressions 
Évaluation :
4

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Monica Kitt  |  Premières impressions 
Évaluation :
5

I was very satisfied, even though that day was bad..

jackie ROBINSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie ROBINSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernell Sims  |  Premières impressions 
Évaluation :
3

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Toshia Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Graham  |  Expérience générale 
Évaluation :
3

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Christopher Ware  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ifran Ahmed  |  Premières impressions 
Évaluation :
5

Greatly appreciated the service

Bernard Downing  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan williams  |  Expérience générale 
Évaluation :
1

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Donna Jacob  |  Expérience générale 
Évaluation :
5

None I answered all thee above.

David Dowman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shyheem williams  |  Expérience générale 
Évaluation :
1

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Ladell Cornitcher  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucretia perry  |  Expérience générale 
Évaluation :
3

The price changes way to much other than that it was good

mercedez taylor  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frederick safo  |  Expérience générale 
Évaluation :
1

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Beverlyl Bowman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan Denkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda crisden  |  Premières impressions 
Évaluation :
1

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back

lucrecia taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Kehoe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Poole  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Dennis  |  Expérience générale 
Évaluation :
5

Excellent fast affordable service customer service friendly and respectful. All help supportive

Lamont Thompson  |  Premières impressions 
Évaluation :
3

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Toshia Brown  |  Premières impressions 
Évaluation :
5

Very very pleased with their hospitality and their service

David Dowman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia so  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Atajah Respes  |  Premières impressions 
Évaluation :
3

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Halima Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garey Jordan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

atia brooks  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond Jones  |  Expérience générale 
Évaluation :
5

Great staff at U-Haul

DARRYL CLARK  |  Expérience générale 
Évaluation :
5

Love the customer service

MARK WILSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calli Barrowclough  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDRE WALKER  |  Premières impressions 
Évaluation :
1

Got there and it was a lock on the unit. It was someone else's.

Natasha Ferguson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesica Norman  |  Premières impressions 
Évaluation :
5

Great staff very clean

Bernadette Youmans  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nikiera coates  |  Expérience générale 
Évaluation :
3

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Donna Jacob  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ayesha carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY ROBINSON  |  Premières impressions 
Évaluation :
3

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Susan LaBarbera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moise jerome  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight Hairston  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosanna Dent  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Mead  |  Expérience générale 
Évaluation :
5

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Othea West  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVI CASTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND BANKS  |  Premières impressions 
Évaluation :
5

Thank you for allowing me to use you'll facility

Sherdina Grace  |  Premières impressions 
Évaluation :
5

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Mary Ann Parrish  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonia Williams  |  Expérience générale 
Évaluation :
3

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

CAROLYN SKINNER  |  Premières impressions 
Évaluation :
3

Staff extremely rude and ghetto. Would never give my business to this location.

Tomasine Hobson  |  Premières impressions 
Évaluation :
3

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Joe Gbodai  |  Expérience générale 
Évaluation :
5

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Storey Clayton  |  Premières impressions 
Évaluation :
5

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

JEROME LEVY  |  Premières impressions 
Évaluation :
3

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95 % capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.

Fairry Bonner  |  Premières impressions 
Évaluation :
5

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.

Stephen Ingram  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calli Barrowclough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONNIETTA DOWDELL REDRICK  |  Expérience générale 
Évaluation :
1

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

PAUL WILSON  |  Expérience générale 
Évaluation :
5

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Cecil Holloway  |  Premières impressions 
Évaluation :
1

My storage unit leaked twice and no accommodations or an apology was given

Dominique London  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elysia Petras  |  Expérience générale 
Évaluation :
1

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

TONNIETTA DOWDELL REDRICK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nynilah Binda  |  Expérience générale 
Évaluation :
5

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Yusuf Abdullah  |  Premières impressions 
Évaluation :
5

Everything was gravy. Nice and smooth. The staff was personally professional. Thanks again.

KAHLEINA Dorsey  |  Expérience générale 
Évaluation :
4

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

latisha mccloud  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

silena foster  |  Expérience générale 
Évaluation :
4

You are pricing yourself out of customers I for one will be leaving U-Haul

LLOYD CARPENTER  |  Expérience générale 
Évaluation :
1

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail

Cordell Washington  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE GRANT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana Fields  |  Premières impressions 
Évaluation :
4

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

Roma Farrar  |  Premières impressions 
Évaluation :
5

Staff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.

Alexis Holland  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adrian armendariz  |  Expérience générale 
Évaluation :
3

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

Michael Kanner  |  Expérience générale 
Évaluation :
5

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

VASHTI COLEMAN-MCKEE  |  Premières impressions 
Évaluation :
4

It is a very nice and clean space. A little under staffed.

Karen Young EL  |  Premières impressions 
Évaluation :
1

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

HANEEFAH GLADDEN  |  Expérience générale 
Évaluation :
5

I can recommend this u-haul facility to anyone! Clean and good staff

buade wilson  |  Expérience générale 
Évaluation :
5

Everyone was real friendly and really helpful there they did a great job

gloria banks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen Braidic  |  Expérience générale 
Évaluation :
5

Great staff at this location!

Marc Reosti  |  Premières impressions 
Évaluation :
5

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

martin deaton  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal Pindle  |  Premières impressions 
Évaluation :
1

They need more employees at this location , customer service there is horrible .

alishia walker  |  Expérience générale 
Évaluation :
5

Very professional staff.

RAFAWA HAMILTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nikiera coates  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIELLENICOLE STARVAGGI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Ratcliff  |  Premières impressions 
Évaluation :
3

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

AARON LEWIS  |  Expérience générale 
Évaluation :
3

Yes sure would

Jeffery Fletcher  |  Expérience générale 
Évaluation :
5

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

Michael Howland Dewar  |  Expérience générale 
Évaluation :
1

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I'd be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

DANIELLENICOLE STARVAGGI  |  Premières impressions 
Évaluation :
1

I believe that I was intentionally over charged and I would like this resolved ASAP

Alice williams  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheirque Konneh  |  Premières impressions 
Évaluation :
5

Thank you for the service

Jeffery Fletcher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE GRANT  |  Premières impressions 
Évaluation :
5

Staff was very friendly, and very helpful

Marqueta King  |  Premières impressions 
Évaluation :
1

I called last week and is waiting for a return call FROM Management

Marthea Brown  |  Online Move In 
Évaluation :
3

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

Duval courteau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazzrelle bullard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Sanders  |  Premières impressions 
Évaluation :
5

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

mohammad donzo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Tejada  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Hopkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Rochester  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste Brown  |  Expérience générale 
Évaluation :
5

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

Atland williams  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sahara Washington  |  Premières impressions 
Évaluation :
5

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Jibreel Oliver  |  Expérience générale 
Évaluation :
1

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

HANEEFAH GLADDEN  |  Premières impressions 
Évaluation :
5

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Judson Harrell  |  Premières impressions 
Évaluation :
4

Every thing was ok

Shanita Jones  |  Expérience générale 
Évaluation :
5

OK

Helen Wamah  |  Premières impressions 
Évaluation :
5

Rashad did a great job. Above and beyond. Jazz as well.

Dawn Wages  |  Premières impressions 
Évaluation :
3

Thank you for being there

ramona slaughter  |  Expérience générale 
Évaluation :
5

Excellent

Angel Sams  |  Expérience générale 
Évaluation :
1

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Gboyega Ayodele  |  Expérience générale 
Évaluation :
5

Very easy to store my belongings for several months. Move in and move out was very smooth

Teresa Mattura  |  Expérience générale 
Évaluation :
5

Great service, no issues.

shahidah mubarak hadi  |  Expérience générale 
Évaluation :
5

Very friendly; clean; easy access

CHERYL MCBRIDE  |  Premières impressions 
Évaluation :
2

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

jermaine mitchell  |  Expérience générale 
Évaluation :
3

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

BRITNEE COOKE  |  Premières impressions 
Évaluation :
5

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

Alizay Harris  |  Premières impressions 
Évaluation :
5

She very respect people

Mamadou Camara  |  Premières impressions 
Évaluation :
3

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

Gretchen Braidic  |  Expérience générale 
Évaluation :
4

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

valarie hawes  |  Expérience générale 
Évaluation :
5

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Elise Cartwright  |  Premières impressions 
Évaluation :
3

Wouldn’t recommend!

Latasha Rayford  |  Expérience générale 
Évaluation :
5

Polite & Professional

shahidah mubarak hadi  |  Premières impressions 
Évaluation :
5

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

Edmond Kelly  |  Expérience générale 
Évaluation :
5

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

David Fine  |  Expérience générale 
Évaluation :
5

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Ruth Moore  |  Premières impressions 
Évaluation :
5

Very Professional ood work

Kathy robinson  |  Premières impressions 
Évaluation :
3

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Tiffany Jordan  |  Expérience générale 
Évaluation :
5

Laneesha is a fantastic GM really interested in customer support!

Edmond Kelly  |  Premières impressions 
Évaluation :
3

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

robert monk  |  Premières impressions 
Évaluation :
2

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Galveston Morris  |  Expérience générale 
Évaluation :
5

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

Aran McCay  |  Expérience générale 
Évaluation :
2

i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

Aboubacar Nianghane  |  Expérience générale 
Évaluation :
1

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Rahul Ladhania  |  Expérience générale 
Évaluation :
5

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Merci!

Syrus Burnett  |  Premières impressions 
Évaluation :
4

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

Margaret St Clair  |  Premières impressions 
Évaluation :
5

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Shanita Jones  |  Premières impressions 
Évaluation :
4

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Lataya Cook  |  Premières impressions 
Évaluation :
3

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Porche McMillan  |  Premières impressions 
Évaluation :
5

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Shingo Bessho  |  Premières impressions 
Évaluation :
5

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Glenn Bracey  |  Premières impressions 
Évaluation :
5

Merci

Erica Levens  |  Expérience générale 
Évaluation :
5

Great!

Michelle Hurtubise  |  Premières impressions 
Évaluation :
5

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Aran McCay  |  Premières impressions 
Évaluation :
5

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn't have a need to rent a vehicle so I can't comment on that.

David Fine  |  Premières impressions 
Évaluation :
5

Very professional, the workers were very helpful & satisfied all my needs.

Shaniquea Price  |  Premières impressions 
Évaluation :
5

Very good service I wouldn’t change a thing

Robert Christian  |  Premières impressions 
Évaluation :
5

Another great customer service experience for me with U-Haul...

Gerald Martin  |  Expérience générale 
Évaluation :
1

It took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.

CRYSTAL DAY  |  Premières impressions 
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