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jimmy c | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Lemon Grove
Testimonials From Recent Customers
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EDDIE AThe trailer was not clean. It was the only one available so nothing could be changed. It was fine and didn't cause any issue. The staff this morning was great.
JOHN EJeremiah took care of us and he was really patient and kind. A second gentleman helped us but I didn't get his name. Both were amazing and made the experience really good. Thank you!!!
VANESSA H | Premières impressionsI was disappointed that I was not informed of the per-mile charge. It was assumed to be $0,99 per mile, but the final receipt showed $1,39 per mile.
XIONG LThe workers didn't help me when I walked into the office right away. They seemed unhappy. I wanted for them to help me check out for at least 10 minutes- they weren't busy with other customers. I finally used the online uhaul site to check out myself. For the trailer I used the app, I told the person there that I was able to check out with the app. It didn't ask about the moving blankets so I hope I don't get charged for them. The worker there told the other workers that I was able to check out on the app but they weren't able to. Sounds like they were experiencing system issues and should have told me.
Christopher JReddit, a trailer, it took a 1/2 an hour for them. Finally, to come over and look at it. So I could leave because nobody told the one person working outside that we were ready to go. So when she finally came over, we found out that the lights weren'working on the trailer, had to wait another 45 minutes. For you guys to figure it out, finally give me another trailer. Another 30 minutes to get it hooked up. And get out of there and for all this extra time and for all this extra effort, I got nothing but attitude from your staff
ERIC MThey only had provided carts during hours when the office was manned
ZACHARY C | Expérience généraleGood service and friendly 👍⭐️⭐️⭐️⭐️⭐️
NIRUN KI would have rated it excellent except the location was understaffed with check in agents.
BENNETT I | Premières impressionsHaven't been in a while
Audrey T | Premières impressionsI have used this same location a few times with my husband and we actually use them cause we trust this location out of other locations. And we can honestly say they treat they new and old clients with the up most respect. This place should be the main U-Haul spot in San Diego just because they are really for they community and they regular clients. Thank you so much for this location and they workers hard and appreciative workers can't go wrong when get your needs for moving done here.
teresa mI've been to this location multiple times. They are professional and always have equipment/trucks available.
MARK AThe staff was always helpful when I visited the site. They were very personable and accommodating to my needs or concerns. They are often busy and the computer system could be glitch but the staff always did their best under pressure. There is riffraff in the area and they try to manage it and keep customers safe-ish
Umoja R | Expérience généraleMorons i havent moved in years
BRADLEY H | Premières impressionsThe staff here was great!
JOHN BGreat people that work there
CHRISTOPHER L | Premières impressionsIt was my best experience at U-haul to this day. The guy who helped me was so friendly and answered my questions and guided me through the process. I was out of there in 10 minutes. This u-haul is way out of my way but I will be returning for my u-haul rentals.
ISAMAR SAs always, all of the staff was friendly and helpful. I love this location.
JONATHAN KThe Truck was at 3/4 tank of gas, but contract said tank was full. I made comments about leaving to drive out of state with 3/4 tank of gas. They politely told me where nearest Gas station was $26 was the amount from 3/4 to full. Didn"t notice they had marked full on contract until a day later. Yes MY BAD. WHY would a U-Hall Send you going out of stat pulling a Trailer and not fill the tank. Used this same location seven years ago, Rented same Equipment, Truck and Car trailer. SLOPPY
GEORGE RRobin and Jeremiah were amazing !!! They both helped with renting an auto transport from start to finish. Every question we had they were able to answer in a professional and kind way they were very patient. We give them 20stars!!!
VENESA Valways a pleasure. quick and efficient
THOMAS MThe staff are always nice and helpful
Demetria M | Expérience généraleThe people at the front desk were great. Other than that everything was horrible. The truck was unsafe and should not of been on the road. It had a check engine light the moment I got it and I asked about it and was told it will be fine. The brakes sucked and barely stopped the truck in a timely manner. The steering sucked. It needs a major alignment. The transmission needs some work too because it took forever to shift and the shifts are very hard. That truck shouldn't be on the road again until it has had a major overhaul.
REX DEveryone was friendly and helpful. Overall was a very good experience and the trailer performed flawlessly.
Jon MGreat.fast, clean, friendly,helpfully.
Timothy JVery helpful and friendly. went the extra mile when I needed something. the staff were exceptional and check in was fast and easy.
THOMAS MTire pressure should have been checked at customer pick up. I had a left rear tire on trailer going down every two days.
ROBERT MReplace or have more dollys
LEVI AThe safety of the item i rented was NOT up to safe operation standards. Straps were frayed and second safety chain had a severely bent S hook and was not operational. I helped remove a shackle from another hauler to use this one safely. So, whomever is the site manager really needs to thoroughly inspect the equipment before it it rented out. "SAFETY" should always be priority as oppose to how many are rented out.
WILLIAM LRobin, the manager was great. The size I selected was inadequate, so he assigned me another locker. The locker that was supposed to be 5'x8' was smaller than the 5'x5'. It measured out at 4'6" x 5'8". So he assigned me an 8'x8'. The lot has too many Uhaul trucks in it. They had a small box truck blocking the one part of the loading area that ramped down to the parking lot. I arrived with a truck and trailer and could not park in the loading/unloading area. Perpendicular to the building, I would have blocked all access through the lot, parallel, I would have blocked access to the building. I took up a truck parking lane across the lot and spend three hours shuttling my stuff back and forth. As I neared the end of my labors Antoine came over and told me to move as I was preventing them from parking trucks, and his boss would "say something about it". To which I told him that would block others access or access through the lot. (Super cab long bed truck + 16ft long trailer) He suggested I park diagonally. I was almost done and I told him I only had one more trip into the facility. He asked me to "hurry up". I assume this may be his first real job and lacks situational awareness and tact. I returned my trailer and departed. Now I am wondering if I remembered to "check out" with your security system. I found the scan card system rather tedious, but understand it is preventing people from living in the facility
ADAM C | Premières impressionsThis was my third U-Haul rental this month, and unfortunately, this location provided the worst experience so far. When I arrived, I was told I couldn't use my Apple Card because it was "just like a Cash App or Venmo card." I explained that it wasn't the same, but the employee insisted they don't accept it because "people freeze their cards so they can't be charged"-and suggested I could do the same. I found that assumption both unprofessional and insulting. I asked to cancel my reservation so I could go to another location, and only then was he willing to try the card, which worked immediately-just as it had at the two previous U-Haul locations with no issues. The truck itself was in poor and unsafe condition. It was dirty upon pickup, which I documented through the online check-out process. While driving, I noticed neither turn signal worked, and I was later informed that two of the three brake lights were out. I returned the truck early because I didn't feel safe continuing to drive it. Between the attitude at pickup and the unacceptable condition of the vehicle, I won't be returning to this location.
Patience Lairbag light was on with no way to trun it off.Service Air Bag stayed on on the dash.Check all the lights on the dash and make sure all working.The last time the window washer fluid was empty .
BARRY NGood hooks for trailer.
ABDULQADER AAwesome U haul place! Great customer service ,clean and helpful! Robyn was the best!!
NANCY Rmake sure all the fluids all full , washer fluid was empty when I p/u the van and I had no way to full it. The employee make no attempt to walk around the van with me or explain any controls or how to open hood to check the oil or other fluids. I had to figure out all the controls by mysef using the manual in the glove box.
BARRY NHave return lanes away from active pickup locations. This will make less interruption for both the person dropping off and the one picking up.
ROLAND SWell worth it. You provide an excellent service, very professional. I have my garage and my yard back.
BRENDA HGreat crew and hospitality to assist.
MICHAELJOEL TNothing!!! This was my first time renting and using a U-Haul. Everything about my experience from the online process to pick up and return, was exceptional. Your customer service agents are top notch. If, I have to order another UHaul, I'll definitely order from this location.
BEVERLY TThey told me that my credit card would be charged $54 and they actually charge it $72. The did not give me credit for putting gas in a truck that was on E. Empty. They told me to bring it back 1/4 and I actually bought it back over that. They frauded my account
BRIAN BThere was cigarette that where in back still smoking gross
CLARA VStaff was very friendly but def felt overpriced for a vehicle that barley even worked
Kylhina BOutstanding customer service! Robin is really the best.
NANCY RAll was good...& fair. Used a auto carrier...but please be wise, use your straps as well.
BEN PGreat staff. Super support
ARMANDO RI would like to give a BIG CUSTOMER SHOUTOUT to Vernal at the U-Haul in Lemon Grove, California. His outstanding customer service truly went above and beyond. He took the time to make sure I was fully aware of the contract details and assured me that if I had any issues, UHAUL would be available to assist. When I returned the vehicle, it was a pleasant surprise to see that Vernal was there, and he continued his excellent customer service from start to finish. Thanks to his dedication, I will definitely be returning to the Lemon Grove U-Haul facility. Vernal is an employee who deserves recognition for his hard work and exceptional service. He truly made a positive impact, and I wanted to make sure his efforts didn't go unnoticed. Thank you for having such a fantastic employee!
MIGNON WVery Good 😊
YASSER LStaff were polite and accomodating..and everything done quickly. Good spot.
LEONARD NNothing the gentleman who helped me was so kind and helpful to me. I didn't feel rushed and he even walked me out to the truck. My phone is old and I couldn't take a picture of my license but he came to my rescue and used his work phone. He was very patient with me. I don't remember his name but he was a young thin man. Thank you for such awesome service! I will be back and recommend to people. Thanks
CHRISTINE CYou're doing an excellent job! Best wishes to you.
AHMED M | Premières impressionsJeremiah was very helpful and knowledgeable
DESIREE N | Premières impressionsStaff was GREAT much Love and very professional
Linda c | Premières impressionsI was met by a very nice young man who inspected the truck and walked me through the drop-off process. My give U-HAUL a 5-star rating and will use them again if the opportunity presents itself.
BARBARA RAll was good to go!
ROD CJust continue with your professionalism and friendliness, thank yiou.
Robert BThe entire staff is great. Very respectful, friendly, efficient and got me in and out fast
Veronica EExcellent service à la clientèle
Fabiam VFriendly, attentive, professional
KEMIL BTh movers were great
mark lWell run and efficient. Easy pick up and drop off.
VICTOR BAwesome staff and facility
Sandy H | Expérience généraleRented a 4 x 4 unit on the upper level due to my disability, I couldn't climb the ladders. I told him that they knew it. I told him I will need to find some help. I went in on the 28th and they told me my account was canceled by somebody and they rented it to another person. That's double booking. Then they tell me I should've had a lock on it or they never told me to put a lock. I told him my disability.
RICHARD Q | Expérience généralecustomer service was awesome our rep got us in and out answered all of questions then proceeded to ask if there was anything else he could do. We got there three minutes before closing most people would have said we are closed but he asked what can I do for you then I told him what I needed and he said let's get you squared away and on your way. I was in and out thank you so much for your wonderful awesome customer service JJ
Demetria M | Premières impressionsIt would be nice to have a few trash cans inside and in the lot to keep things tidy. Would also be nice to have a community broom available so that we can keep areas tidy. Off ice refused access to broom. Just makes more work for staff.
jamie s | Premières impressionsKeep providing good service, you have solid team
WILLIAM YThe crew working at that location I greatly appreciate. They went above and beyond to help. I had a small issue with having wrong light plug and theyhad an old one that was given to me. So that I could still rent the trailer
DWAYNE LBernardo was a representative for pick up and drop off. He was awesome. Great communication told us so much information that would help us for next time. The best customer service.
DEANNA DThe entire team at this location were friendly and helpful. We would definitely use them again if needed. sw
Susan WFriendly and respectful
JUAN CThis was location accommodated my rental pickup immediately since the original location on the reservation did not have the rental upon arrival.
HENRY HGood service
JORGE MExcellent customer service.
CHERYL OI was very impressed with the staff, every employee I came in contact with was friendly and helpful. I would highly recommend this business.
ANTHONY URobin, was very helpful.
Carmen B | Expérience généraleI put a claim in for the past when I came to move out of my storage unit in October 2024. I notified the general manager well knowledgeable and helpful thank you. Assistant manager truly needs to work on customer service and business ethics and not patronize the customers when he has made numerous errors which caused the general manager to clean up. Therefore customer service is key you're only costing people more money when you're not professional. Also claim department close a claim than ever inquired about and there's numerous funds that needs to be replaced. Kind of upset because me and my son had a surgery and weren't offered a better services without having to come out of the claimants pocket. Did appreciate the support with our families situation.
LAURAMAY A | Expérience généraleThe Manager Mr.Garcia is the best n the staff are quick, friendly and fast. Shoutout to Bre as well she was very helpful tell me at the room sizes n what works best!! Thanks Yall
ARRASHID H | Expérience généraleVery grateful to Mr. Robin and his employees for making our usage of the storage facility available.
Ms S | Expérience généraleI please
REBECCA H | Premières impressionsI've been with storage all my life and would still go back there whenever I needed it. This particular location in Lemon Grove is my favorite by far here in San Diego, CA. The only missing and I would love to suggest and more business for U-Haul. I request to have a real address using the unit # as my suite # and making the U-Haul address as my own as well. An option to be added to my monthly bill temporarily as I'm occupying a unit in the location. I would like a percentage and discount please as well as I'm giving this.
Luke L | Expérience généraleThere is nothing else to say you give excellent service
MIKAIL E | Expérience généraleWas there when I needed them the most and the manager there Robin Garcia I give him beyond a A+ very nice guy Thank you.
karran r | Expérience généraleThe manager and staff at the Lemon Grove , Massachusetts Ave location are the best. Very organized and helpful. They made the check out and clearing out the storage unit easy. I had my storage unit for 6 years.
laura l | Expérience généraleUnlike most places you're not that clean this place very claimed the floors were clean, no bugs, smell great, every aisle is very clean, outside very clean, bathrooms are very clean your unit storage management was very helpful to me explaining everything and taking my credit card and showing me unit, she's great manager !
Gregory B | Premières impressionsStaff was always helpful and very professional. We will be returning customers
Lotfi H | Expérience généraleThe facility has roaches. We had to donate our furniture!!!
monica k | Expérience généraleHad storage for many moons. Only had an issue once with request for lock change but other than that no issues. Met ower once years ago. If he is still the owner. He was amazing!!
CHARLES C | Expérience généraleVernard was amazing! He knew exactly what I wanted as soon as I told him my sitaution!
Marissa S | Premières impressionsAll good
Monica F | Expérience généraleI've rented here for the 3rd time already and even though I have to drive a little distance, I still come here and get my storage unit whenever I needed one even theres another uhaul new & closer to where I live now. I just get accustomed to the location, the stuff, the place, and overall. Thanks for accomodating me once again. Management and the crew deserves an appreciation or award that truly they all should get it!!!!
Luke L | Expérience généraleVery good experience with the whole process
Paul G | Premières impressionsRobin the manager was awesome super he’ll professional and friendly
Justin R | Premières impressionsOnly thing was challenging was the door ways into the storage unit where small. But the staff and overall process was great.
KATHERYN N | Expérience généraleI used the storage for 13 and 1/2 years everything was great when I emptied it and none of my stuff was broke or missing so yes I recommend u haul
CHARLES P | Expérience généraleThe office was very busy and could not answer the phone. I called 4 times between 6/2 and 6/24 and got the Uhaul corporate office each time. When I was on premise, the owner and staff were extremely friendly and easy to work with. It was just calling them directly
Lisa T | Expérience généraleThe storage facility was dirty. Will not bring my things here again.
rose s | Expérience généraleI have used lemon grove U-Haul many times over the years and always had and felt a great business relationship.
MIKAIL E | Premières impressionsGreat and helpful staff!
PRINCETON G | Expérience généraleThank You for great staff there at Lemon Grove.
Martin H | Premières impressionsThank you to the staff and managers at Uhaul, service was great and I will recommend all who need moving and storage needs, GOD BLESS.
Donyell S | Expérience généraleEveryone was amazing love this staff! Robin and Kiki are the best.
LEIGH W | Premières impressionsMy experience was not only great, but a lot of fun...thanks for having a great sense of humor Bree....
FREDERICK S | Premières impressionsThe ladders are generally not in condition and sometimes even dangerous to use. Fortunately for my move out I found one in good working order and it seems some were finally tagged as out of order. There are parts of the floor that need to be leveled out. Otherwise, the experience was good and I would come back if I need storage in the future.
Donald M | Expérience généraleVery great staff all around
Jesus R | Expérience générale•I believe the storage facility would benefit from mold remediation like placing charcoal bags in units (standard, like rodent trap) and selling charcoal and mold & moisture repellent products. •Entire staff was incredible including the guy who checked me in originally and out, Vernard, Jeremiah Johnson, the site manager, and every employee. They all deserve raises. Incredibly helpful, efficient, friendly, polite. •There is a lot going on at and near the property that the employees need to be on their toes about and they do not miss a beat. • I was told over the phone (not on site) that I would receive a first floor unit. While technically true, my unit was above ground so I had to use mobile stairs to move in and out. This proved challenging and dangerous as we stored electrical and construction equipment. From the top of the stair/ladder/grate I dropped an entire Home Depot bucket of loose tools to the ground. Luckily none of it landed on me or anyone else and nothing was broken. Please distribute units according to weight of what's being stored.
MOLLIE J | Expérience généraleAt the 1805 Massachusetts Ave location. There was an employee named Jerimiah. I can't express enough how polite, accommodating, informative and thorough he was. Absolutely 10 star service from him. I am 62 and have been in some sort of customer service role even as a computer programmer so I am very experienced in this area. If I had my own company I would want every employee to be like him. Merci
theodore s | Premières impressionsAwesome staff. The representative on the phone was also friendly. Customer service experience is an A+ all around at this office.
Theresa K | Premières impressionsRobin is kind and caring as well as professional.
julia n | Premières impressionsBy exception of one assistant manager who was rather rude I'm the evening shift, everyone else was very helpful.
Jonathan T | Expérience généraleI'M A SENIOR WITH POOR VISON AND OPENED THE WRONG DOOR AND FINED $50 . I WILL NEVER USE U-HAUL AGAIN.
ALBERT C | Expérience généraleThe Lemon Grove Facilty is the best!!!
Maria H | Expérience généraleI appreciate the price point, location, staff, but I didn't like the layout / setup of the storage. It was a 1st level storage which meant i had to use a ladder to get to it. that's too much work for me.
Henry V | Déménagement en ligneNo complaints.
MARIE C | Premières impressionsThe u Haul works were happy & helpful. They offer excellent service.
robin K | Premières impressionsFacility was good. I asked if they could prorate the storage unit we were there for only 13 days and I paid for a whole month. They told me they don't do anything like that so I'm not very happy. We are seniors and I was just trying to help Granddaughter and this was an an emergency vacatefrom the storage unit
Yvonne S | Expérience généraleThe Stff was amazing time and time again!
John D | Expérience généraleLove the service, will recommend Uhaul to any to all moving.
Donyell S | Premières impressionsBreasia and Jeremiah were helpful,knowledgable, and always courteous.
Aaliyah L | Expérience généraleThe entire staff is very welcoming, polite and helpful every time I come in and every time I call. Thank you Massachusetts!
BENJAMIN Z | Premières impressionsManager Bre are very helpful and nice 😊
Anthony B | Expérience généraleWonderful staff inside and outside
Yvonne S | Premières impressionsThe prices for a monthly rate could be lower and a discount for lemon grove residents. Local customers can have 30 % off
LAURAMAY A | Premières impressionsThe staff really looked out for me! Shot out to the manager with the pink lashes--She should get a raise!
lynora s | Premières impressionsThey were super helpful and accommodated me when I ran out of room and got me set up quickly so I could continue to move out of the UHaul truck. So grateful we found this place! Everyone we encountered was professional, helpful, and working hard!
Marit J | Expérience généraleYou get average because the manager was amazing…. The facility was not great. It took over an hour to get stairs to start moving. And that is only because the manager worked hard to get them to fit. Maybe not be greedy and take some units out to make it easy to maneuver the stairs without a struggle!
ASHLEY S | Expérience généraleThe online reservation or APP needs to be written so that your employees and costumers waist less time. Everything I put in the App had to be redone when I got the facility. It is frustrating to fill in information twice.
Scott R | Premières impressionsThe area is well maintained and I have not seen any PEST since I've been there.
LINDA C | Premières impressionsBree is amazing!
Dawn J | Expérience généraleThank you for a quick and easy setup for this storage unit.
Ashlee O | Premières impressionsStaff is the best I have ever met!
Eleine E | Expérience généraleU-Haul staff was very helpful and supported and professional and courtesy.
Freddy W | Expérience généraleI was not aware that some storage areas are on an upper level that requires stairs. I should have read the fine print more carefully. Be sure to read the descriptions online of the storage space provided.
CARMEN D | Expérience généraleVery good service overall customer service was excellent thankyou
elaine b | Premières impressionsThe only complaint I had was how extremely difficult it was to access my upper unit. The ladder provider was horrible to maneuver. It definitely took two people to try and even that was not easy. Other than that customer service was always good and respectful.
LILIA H | Expérience généraleBriasia was patient with me in helping me get set up for my first unit. When I needed another because I misjudged my space, she was quick to help me find an additional one. The man who checked in my truck was very kind. And the person who helped my mom (78 years old!) drive my car closer to the unloading was so nice to her. Another worker saw we may need another cart for unloading and she went and found one for us. I'm truly grateful I found this place!
Marit J | Premières impressionsThe only thing I would have to comment about is that it's a little hard to get onto the upper level storage. The ladder was very steep, but overall we liked the price for the storage unit.
LETICIA E | Premières impressionsGreat service and very accommodating to our needs. So appreciated the managers help and friendliness.
STEVEN C | Premières impressionsEmployees were very professional and helpful. Facility clean and accessible.
Regina L | Premières impressionsManagement goes over and above for their customers. I saw them working just as awesome with others that came in while I was there!!! All the employees had great customer service skills. You don't see that anymore! So I would definitely recommend this store to people I know and meet.
Lavonne H | Premières impressionsThank you Cynthia for being detailed and explaining everything I needed to know!
Maria L | Premières impressionsThe U-Haul experienced two roof leaks, I was called at work to come and move items to another storage room. I did not understand the rate increase every month. There were no carts readily available for me when I shut down the storage. The food was that the storage was in my neighborhood.
DIANE R | Expérience généraleMr Garcia + his team were a pleasure to talk with +ask questions. They run a GREAT facility with an assortment of clients +services. Highly recommend! for storage + moving services.
Marcdela C | Expérience généraleHaving to enter my code everytime to get in, when im unloading was a pain. But otherwise all went well.
Maria H | Premières impressionsThe lock was totally gone or missing when I went. To check in the green plastic tie had already been broken and lock that I was told should have been in the unit. For me to use and place on my unit ??? WAS GONE MISSING !! When I went in the unit at about 9:30 pm last night !! The only thing I can say I really can give a positive opinion about is the location of my assigned unit !! First one just inside the double doors would have been very convenient! The only other very concerning issue was / is the obvious , very recent water stains that are evident from a water leak that has run down the support pole holding up the roof, which shows that it encroached into the unit we just rented? As well as the water staining in our unit on our walls, & floor!! So I did not move into this unit yet!
John W | Déménagement en ligneMr Garcia and Team were each exceptional in my experiences with them
Marcdela C | Premières impressionsIt’s too difficult to move the ladders around the hallways to access the upper level storage
Timothy W | Expérience généraleThe rolling stairs are tough to navigate around. Otherwise so far, so good
Curt M | Premières impressionsPrice is ridiculous
Geneveve M | Expérience généraleGood service
JULIO A | Expérience généraleRobin Garcia did a outstanding job helping me move in, he goes out of his way to make sure if i have a issue it gets taking care of. the staff also is very perfessional and friendly. Nice Job All, Thank You. Jeffrey B Wilson
Jeffrey W | Premières impressionsNice people and nice facility, overall a very good experience
Gildo P | Expérience généraleThe owner of the facility was extremely cordial and very customer oriented/friendly. I was closing my storage unit out and it was a very stressful situation for me and my family. The owner went out of his way to make the entire situation easier and less stressful for me to which I am very grateful. I thank him very much.
Sarah H | Expérience généraleI love the convinience of the late hours. Never over crowded. People are friendly. What I liked the best is they waived my November payment since I didn't get my paycheck on time and just waiting to rent another time with you.
Maria H | Expérience généraleThe staff have always been very helpful. I dealt with Mr Garcia and Chris the last few days and the experience was great. The facility is well maintained. It's easy to contact the company. The only negative experience is the yearly rate increase.
Della D | Expérience généraleThe only complaint I have is the accessibility for the storage on top. I am a disabled veteran. Safety is my first priority and concern. To have someone step up in a ladder to put items in or take them out is dangerous. I was very surprised, discouraged and saddened that a woman or men for that much will have to climb up on a ladder to retrieve their belongings. What happened if you are inside, someone takes the ladder, how are they supposed to get down. You all ( if you haven't) eventually have a law suit file against you for negligence if someone falls. That was a deal breaker for me. Other than that. Everything was great. Your website needs to describe in detail that the storage is on top of another one and you have to climb a ladder with steps to enter or exit.
Dorthy G | Expérience généraleSome of my items stored in #280 was stolen and the rest had water damage on them. Police report was filed. The items were insured with UHALL. Most vital items (among others) were my retirement portfolio (Gold Coins and watches - over $100,000) I am still waiting to hear from UHALL in Lemon Grove since October 2022. I hope to receive some support from UHALL as soon as possible.
Jerry O | Expérience généraleService could have been faster. I'm assuming There may have been a staff shortage.
Laquita B | Premières impressionsJohnathan did everything and then some to make our storage and truck rental easy! He was incredibly kind and helpful and supportive in making the entire chaotic process very manageable and stress-free! Thank you John :)
Dakota G | Expérience généraleMuy excelente servicio y si lo recomendaría a mis amigos y familia muchas gracias y bendiciones para todo el personal que trabaja con ustedes 🙏🙏🙋♀️🙋♀️👏👏👏👍
CAROLINA S | Expérience généraleThe staff was very helpful, thank you, to all the staff.
roscoe b | Expérience générale**Outstanding** customer service. I felt welcomed, and every staff member I encountered was friendly and took the time to offer me extra assistance whenever I needed it. The fantastic way I was treated here, and the ease with which my needs were addressed made what had been a difficult and stressful situation into a much more pleasant experience. Absolutely a pleasure doing business here.
Hope L | Premières impressionsGreat place.
roscoe b | Premières impressionsYou have a real good team there
Marian S | Premières impressionsYea it's alright I guess I could of done better with a first months free waiver like I was told online. Once I get that I'll be one happy camper.
Maria H | Déménagement en ligneGreat staff, friendly and helpful. I had a bad experience in 2017
William M | Expérience généraleThis was hard for me moving my moms thing, but this location went above and beyond
Tracy S | Expérience généraleThey top storage are hard to get to the ladders are unsafe
ROBERT Y | Expérience généraleGabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.
Steve W | Expérience généraleManagement and staff are okay they take care business here okay.
MARY R | Premières impressionsGabriel the manager. A 17 year veteran was outstanding. Sincerely Steve Weissinger
Steve W | Premières impressionsI made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.
Luis L | Premières impressionsStaff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.
Cheryl S | Premières impressionsFast service
tomarkic w | Premières impressionsYou were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.
Terabata G | Expérience généraleLoved the 24/7 access. Staff were always helpful and friendly and professional.
GUADALUPE M | Expérience généraleI used this unit for almost a year and have no complaints.
NINA P | Expérience généraleCostumer service was Great 👍
KEVEN B | Premières impressionsI will definitely us uhaul an Storage again and recommended it.
Frank M | Premières impressionsLoved it
ADAM F | Expérience généraleThe assistant manager was always really great and helpful. Unfortunately I can't remember his name.
PAIGE S | Expérience généraleWe had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.
ROCHELLE M | Expérience généraleEverything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.
Shari H | Expérience généraleVery good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.
ROCHELLE M | Expérience généraleMove in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.
Cory B | Déménagement en ligneWould like to access past 7pm
Hannah S | Expérience généraleReally nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!
WILMA N | Premières impressionsThere was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun
Idalia S | Déménagement en ligneIt is like a Ray of sunshine to use u haul !
JOYCE H | Premières impressionsThe only issue was finding a cart available to assist with unloaded and transporting.
Hannah S | Premières impressionsThe six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.
RICKI P | Expérience généraleClean, convenient, friendly, professional service!
Margarett w | Expérience généraleVery helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.
Willie w | Expérience généraleSystem was shut down and a lot of my time was wasted
SHANAE L | Premières impressionsThe whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.
Sarah L | Expérience généraleThe Staff member Kelley, went out her way to accommodate me.
Ben H | Premières impressionsThe staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.
Michelle P | Premières impressionsProfessional, easy to talk with, good information
Brenda L | Premières impressionsThe inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.
CHRISTOPHER R | Expérience généraleI had an amazing experience. Highly recommend this location to anyone looking to store.
Ceasar S | Expérience généraleWe had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.
Melissa A | Premières impressionsHaving a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.
Deja M | Expérience généraleI surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise
Sarah L | Premières impressionsMy unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit
Eric B | Déménagement en ligneEveryone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.
Chad F | Premières impressionsThe manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.
vanity k | Expérience généraleKelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.
RICKI P | Premières impressionsI'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things
Milagros A | Premières impressionsVery friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times
antia g | Expérience généraleIt was a good experience for me. I appreciate all the help that I received from the workers there.
henrietta r | Premières impressionsKelly did a great job helping me get set up. It was fast and easy!
Dawna U | Premières impressionsGreat people and great facilities.
DANIEL S | Expérience généraleGina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.
vivian m | Expérience généraleKelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.
Steve R | Expérience généraleI felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.
Loretta W | Expérience généraleI moved to my beautiful apartment didn't need storage anymore. Thankyou nasim
NASIM S | Expérience généraleZahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.
bessie b | Expérience généraleDue to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.
FELICIA L | Premières impressionsWe are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda
JERRY E | Expérience généraleGreat Staff and customer service.
Rosalio R | Expérience généraleRenting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!
Toni B | Expérience généraleGreat customer service from all the staff members.
Rosalio R | Premières impressionsOn Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.
Monika B | Premières impressionsSandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!
Ashley L | Premières impressionsSteven was very helpful in finding us a cart for moving, very polite and respectful.
Jeunita R | Expérience généraleStaff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?
Toni B | Premières impressionsSo unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.
Michele T | Expérience généraleRoof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.
Diana H | Expérience généralethere was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome
POL S | Expérience généraleNever had any issues or concerns with location. The staff was always polite.
EARL W | Expérience généraleKudos to the cleaning staff, extremely clean and very accommodating.
RUBY G | Expérience généraleThe young gentleman that helped us was great,
Tim F | Premières impressionsi love u haul !!!
david v | Expérience généraleHelpful staff
kripalini r | Premières impressionsDedicated and competent staff working the registers and regudtratiolm
POL S | Premières impressionsFront desk girls have always been polite and helpful👍
Helen S | Premières impressionsVery polite and knew just the right size I needed. Excellent people skills.
Jeunita R | Premières impressionsOnce again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.
Patrick T | Premières impressionsEverything is great except the water/mold smell I have noticed for the past 2 months
Amy J | Expérience généraleManagement permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!
andrea d | Expérience généraleThe facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.
EDNA V | Expérience généraleI would Recommend
Robert H | Expérience généraleNever worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.
MYRA W | Expérience généraleI really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time
bobby j | Premières impressionsStaff was helpful and nice every time I checked on my unit. Check in and check out was easy.
shanae s | Expérience généraleHumble
KIMBERLY S | Expérience généraleStaff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.
Emmanuel C | Expérience généraleThank you for everything
JOY B | Expérience généraleThis place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.
monica h | Expérience généralelove company n all the pple !!
david v | Expérience généraleIt was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas
Ivan D | Expérience généraleEveryone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.
Jenna M | Expérience généraleThere were bugs in the hallway.
Shola W | Expérience généraleGreat supportive team
Octavia L | Expérience généraleAbsolutely friendly staff all around especially Travis! Very professional and accommodating!
Christina C | Expérience généraleVery helpful and friendly staff
Leslie M | Expérience généraleThank you. I had the best rate for 2 years!
ANISHA M | Expérience généraleAnthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.
Jacqueline R | RéservationThe only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.
jennifer s | Expérience généraleOne if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.
Michael S | Expérience généraleKind and helpful staff!
Ashley W | RéservationI Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact
jesse a | Expérience généraleRoaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.
colandria m | Expérience généraleOwner and employee are courteous and rendered superlative quality service!.
Cecilio G | Expérience généraleStaff was very friendly and helpful.
deandra c | Expérience généraleSpent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system
Trenton N | RéservationIt was an excellent experience and I couldn’t have asked for better.
Udell E | RéservationThe staff were very professional and helpful
diane g | Expérience généraleNice, helpful staff. The online payment system was easy and simple to use.
Carolyn B | Expérience généraleThey were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.
Daniel Z | Expérience généraleEverything was good, but should have been informed about the tight fit on getting large funiture in small place.
josheph J | RéservationYou all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.
Jared M | Expérience généraleDrop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.
Sarah A | Expérience générale