Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview

Évaluation :

1

I was charged an extra $20 because I was told that I could drop the trailer off at the closest U-Haul location. We even turn the trailer in early. I was charged an extra $20 because that's not true. Not only that two U-Haul employees were extremely rude to me and had me in tears when I was trying to resolve the issue.

Évaluation :

2

Very poor customer service. Did not greet. Just asked if I needed a receipt. Acted as if I were interrupting him.

Évaluation :

5

Wonderful facility. Great staff. Unfortunately they didn't have my truck and sent me to another location down the road. In the end, it all worked out.

Évaluation :

5

Great friendly service.

Évaluation :

5

The employee that help me was awesome. She understood how to operate the system, she was very efficient at getting my orders placed. She understood how the equipment operated. She was great!

Évaluation :

1

The person at the counter was unhelpful and unfriendly. He refused to check in my drop off until the next day. Had us unhook and place the trailer on our own. Refused to leave the inside of the store. Would never use again. Dropped off in Joliet IL

Évaluation :

3

This location is hard to get in and out of.

Évaluation :

5

Person who helped hook up was very very good!!!

Évaluation :

4

Faster customer service. Two times the wait for representative was 30 minutes.

Évaluation :

1

employee watched me pull in to return the trailer, then proceeded to watch me on video unload and unhitch the trailer only to give me extreme visceral attitude when she asked for us to pull the car forward, and I informed her that the trailer was unhitched since we had waited for so long and had to leave

Évaluation :

4

Awesome service with little to no waiting!!!

Évaluation :

5

Pulled in right at opening and the guy walks out unhooks the trailer and said you are good to go. Easy!!

Évaluation :

5

First rate, clear communication, easy rental, easy return, excellent equipment.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

I didn't realize how narrow and tall the small unit would actually be until I opened it. However it still fit everything I needed it to. Also the staff member on shift that helped me both times was very nice and to the point which was very appreciated.

Évaluation :

5

Excellent service and attention to detail. Savannah is a gem!!

Évaluation :

1

I drove 23 miles but got charged 10 gallons of fuel ($50) after return. I even had a photo of the fuel level when I got the truck but the person there refused to make things right. Apparently their trucks get 2,3 miles per gallon. BS.

Évaluation :

2

I needed 5 containers for my move for a 2bed/2bath, which I don't think matched the recommended number, but luckily I overordered. When the moving company I chose for move help went to get the boxes, they waited at one location (after verifying the day before) just to be told to go to another location because they didn't have the boxes. By the time they got to me, it was over 2 hours later than we were supposed to start. Because of the late start, they were told after the first four boxes that the person wouldn't be at the site when they returned, so we couldn't get the 5th box. This led to me having to rent a trailer for the rest of the items. I was refunded for the 5th box, but was unhappy at having to rent the trailer because of the timing situation caused by the morning mixups. My experience at the other end of my move wasn't much better...though the two contracted moving companies were pretty great.

Évaluation :

5

They were all kind and helpful. We had to extend our rental and they were accommodating and taking it back was quick. Yes, I would go to that location again.

Évaluation :

5

Excellent service

Évaluation :

5

Uhaul rep was, as I have always seen him, sharp, efficient, and knowledgeable. This time was no stress, but last time I rented, he expertly and kindly juggled a very chaotic showroom/office space, and he absolutely took excellent care of everyone and his job responsibilities. He's a good man to have as an employee, and just seems to be a good guy.

Évaluation :

5

Had a lot of trouble with the app and getting the whole process done to get the Uhaul. Made the experience very stressful.

Évaluation :

4

Everyone was courteous

Évaluation :

3

The location was fine, but the website is terrible & slow.

Évaluation :

5

Your service was outstanding! Thank you to Raymond, Phil, Tim & Phil's brother for their professionalism & kind help to me!

Évaluation :

5

Absolutely fantastic!!!

Évaluation :

5

I was in a bind and needed a truck at the last moment. The other center on Mobile Hwy did not have a rental available but sent me to this one. Everything was ready and I really appreciated the service. Merci.

Évaluation :

5

Another great U-Haul experience! Thanks

Évaluation :

5

Simple drop off straight forward and quick took only about 5 mins

Évaluation :

5

Simple drop off straight forward and quick took only about 5 mins

Évaluation :

5

They were Awesome I had and did everything I needed to do in less than 3 hours

Évaluation :

1

I was told to bring the truck back on 1/8th to prevent from being charged, I brought the truck back on almost 1/4th and I was charged for bringing it back with more fuel that I received it in. Also, I returned a trailer in early and a few days later I returned the truck, when it was time to pay I was charged for the trailer even though U-haul had rented it out for people to use. Why was I charged money for a trailer that I had dropped off days early while y'all was charging someone else to you it if I still was getting billed for it? Also, a U-Haul representative over the phone told me that the U-Haul would only be an additional $40 a day for my bill but the bill came out for an additional day to over $200 something extra. The people there hadn't known where my equipment was that was turned in.

Évaluation :

5

Phil, the man that saved my day and move, is the greatest. He helped me turn a crappy situation around and got me on the road to my new home in South Texas. My original location for pick up of my 26' truck was supposed to be Midway Storage in Gulf Breeze FL. It was also supposed to be the pickup location for the car hauler I added to my rental. When I arrived at the office to get my vehicle inspected for the hauler, I was told that Midway no longer rented equipment one way. And that they wouldn't have had the hauler anyway. Turns out that the hauler was scheduled at the above location on Mobile Highway. And that's when I met Phil. He, with the help of the Mobile, AL routing office, found me a 26' truck only a few miles from where I would pick up the hauler. They also gave me a few extra miles since I had to go so far out of my way. Phil, if you see this, know that I'll be forever grateful that you went above and beyond to help us get to our new home. Thank you so much!!

Évaluation :

5

Nice New Truck.

Évaluation :

5

The onsite employee helped to find an alternative when my reserved rental was not there.

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Raymond at the original location I had reserved was extremely helpful and realized how frustrating it was that I was being bounced around (both truck AND transport). He made the extra effort to try to locate both at locations that were not out of the way (as I had been assigned locations over an hour away). He was pleasant to talk to and I appreciate his willingness to help.

Évaluation :

2

Upon finalizing rental transaction at office and prior to receiving the vehicle, I was told the gas gauge was at 7/26, or just below 1/2 tank. In fact, when I got in the truck, it was just under 1/4 tank. So, to return the truck to the recorded gas gauge of record took 4 more gallons at a cost of $11,2 that I should not have been held responsible. 

Évaluation :

5

Very good experience at this location.

Évaluation :

1

The gas tank was almost on empty had to immediately purchase gas down the road. The right turn signal did not work. Radio would not turn on. My pickup location changed the night before to a location far away that inconvenienced my plans. By adding more time. I intentionally picked the original U-Haul location because it was less than a mile away from my storage unit

Évaluation :

5

EXCELLENT, GREAT, OUTSTANDING JOB 👏👍👏👍👍

Évaluation :

5

I have been using U-Haul for almost 15 years if not more I love you all to me is the best way to go the only way to go. If you have any moving that you want to do always go to U-Haul there are people are wonderful their service is wonderful you won't go wrong. Thank you and God bless

Évaluation :

4

Was some waiting time. I think was only one employee there ( big location ) but he worked hard and fast to get hooked up and out of there. the only improvement would be maybe to have two during the more busy times

Évaluation :

3

Trailer hitch was rusted and came disconnected while driving on the highway. I had verified that it was tightened and so did my neighbor.

Évaluation :

4

The pickup was for one place, when I arrived it was across town which put me behind a hour from using the trailer. No text was sent before I left to pick up the equipment

Évaluation :

4

Fairly expensive for a week long rental but the equipment was in very good shape.

Évaluation :

5

He Was Great

Évaluation :

5

Keep up the great work.

Évaluation :

5

Everyone was very pleasant and helpful.

Évaluation :

1

Didn't know what happened with this location

Évaluation :

5

Dude that helped me was great. The people who rented the truck before me were late. I waited there an hour and the guy helped me charge my phone. He helped everyone and was a very nice guy. Can't say enough how great he was.

Évaluation :

1

We had homeless people dedicating outside our door, had a person using illicit drugs right in front when we pulled up, not climate controlled

Évaluation :

5

Everyone at this location has been extremely helpful, accommodating and friendly. Merci.

Évaluation :

5

Only issue I had was doing check out with the app. It suggested 3 photos but would only allow one photo to be attached.

Évaluation :

1

Have your manager actually pick up the phone and be there on time when I come by for my preordered trailer

Évaluation :

1

It was horrible I need to talk to management asap

Évaluation :

5

Phil was very helpful, kind and made the process easy.

Évaluation :

4

Loves the staff on both ends wished they would have stayed open a tad bit longer but things got accomplished in the end.

Évaluation :

5

Ray on Pace Blvd was very friendly and professional. Made the process very simple.

Évaluation :

5

They went above and beyond to help a family who had to move across the state and seen to unforeseen weather conditions, helped make the stress from moving from Reno to Florida pulling two trailers… so great! I felt so cared for and understood by them. Felt safe and taken care of. Then the special to buy one months rent get one free cause we rented .. was a god sent. We were able to recover from a driving in 108 temps, cars over heating- a trip that took a week instead of the four days- recovery a blessing. I was crying on the phone to have been offered this- just thank you for treating us like a family instead of just costumers. I'll tell everyone who ever needs storage where to go EVERYTIME!!! Thank you so much!! Oh and for finding us trailers during Burning Man, was going above and beyond!!! We thank you!!

Évaluation :

3

due to several issues trying to get into the storage unit. and then not getting the storage unit that I needed due to that unit not being available. Made me feel very frustrated and very upset on the lack of communication.

Évaluation :

5

Raymond is awesome. Very helpful and knowledgeable

Évaluation :

5

I've spoke to a couple different gentlemen there and they were both very helpful

Évaluation :

5

I'm terrible at names but the young man that waited on us took care of 3 people all at once . He was awesome

Évaluation :

2

Ok. My mistake. It was too small and no other larger units were available. I had to go to the uhaul down the road

Évaluation :

5

Wish units actually had lights inside and not just in hallway

Évaluation :

2

It felt very unsafe with very poor lighting.

Évaluation :

5

very good service

Évaluation :

1

Unable to reach anybody that can handle a situation. I had to make 6 trips to the office for a matter that was not resolved, you can check cameras. I moved out of the storage unit 07/16 the office was notified in person, I was still receiving emails about late fees and had a balance even though I paid in full. Eventually the balance was deleted. Records was not kept well or updated. My stuff have mold or/and mildew, I have pictures, but after the headache and time lost, I just wanted to be done with uhaul. The manager bad talk an employee basically saying the person was new and incompetent, which is not a leader move nor professional. The manager lied and my face and when question about he said "well?? I don't know".

Évaluation :

2

I got a code for "gate or building access" but there was neither a building to enter nor a gate (outdoor unit). I open the unit and an alarm starts going off. I tried finding someone to ask about it, and a guy (moving u-boxes with a forklift) that was there said that there was an arm/disarm panel at an adjacent building. I enter the code and get "access denied". I go back and ask the guy about it, and he said that the location was changed to an un-manned location and that I needed to drive to a different location for customer service. I elected to instead call that location versus driving my loaded truck down the road. Several calls, no one ever picked up, waited on hold with uhaul for longer than the estimated wait time, pressed the intercom button on the keypad that said it was monitored at all times, but got no response. I finally decided to just drive down there. The guy I spoke to at the main location confirmed my code was good, but said the system has been screwed up and to just ignore the alarm when it goes off. He also programmed a swipe card for the unit in case that worked; it didn't. The gentleman was very polite and knowledgeable and explained that through the cameras they would disregard the erroneous alarms from the broken system. The alarm going off is a minor inconvenience, but my biggest issue was the lack of warning initially, not knowing what to do, and the inability to get in touch with anyone on the phone or the intercom-in retrospect I wish I'd redeemed my month of storage at a different location.

Évaluation :

3

I was disappointed that the storage unit was to small and I informed them that I was putting a couch in it no way could we even try to get that heavy couch back there without it getting damage but they was good over all just gave me a very small unit

Évaluation :

1

Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.

Évaluation :

5

Great location. Great Staff.

Évaluation :

5

Thanks for your help

Évaluation :

4

Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!

Évaluation :

1

I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.

Évaluation :

1

I moved out of the storage room and contacted the manager who had. I tinted to charge me for the storage. I have phones numerous times to and The manager has refused to contact me after seven messages and calls made to him.via UHaul customer support (where the store number always connects when I call even during regular hours.). I have requested a refund for the months charged and would appreciate someone at corporate office helping me. 478-302-8510

Évaluation :

1

I was told that I had a month of free rental. Turns out I was charged for the one month. I had to call 3 separate times to get my refund and cancel the rental. To say the least the follow thru and execution of the employees was less that satisfactory.

Évaluation :

1

Would not recommend your outside storage where you use your boxes water got in there did some damage I ruined a couch the whole arm was all soaking wet and up in the Grandma's closet there was a leak

Évaluation :

2

My unit was broken into, and I could not get the manager to even call me back. I reported the theft to the police and tried to get ahold of the manager and yet nothing. Will not use uhaul storage

Évaluation :

5

👍

Évaluation :

5

Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.

Évaluation :

3

The price is getting a little out of hand

Évaluation :

3

Please take more time in spring for bugs

Évaluation :

5

Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

Évaluation :

5

Staff friendly & helpful. Satisfied

Évaluation :

5

From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Évaluation :

5

Good customers services. Very friendly and helpful to the handicap.

Évaluation :

4

Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

Évaluation :

5

The Ubox ladies are excellent !

Évaluation :

5

Great experience overall. The staff was very helpful and accommodating.

Évaluation :

5

I did not visit the facility, but the service i received was top notch so please ignore the no answers

Évaluation :

4

I didn't actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Évaluation :

4

Would definitely use again.

Évaluation :

2

My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn't so I had to wait over an hour.

Évaluation :

1

Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Évaluation :

5

Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Évaluation :

5

Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

Évaluation :

5

The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

Évaluation :

5

The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

Évaluation :

1

My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

Évaluation :

5

Service was great!