Great experience
Keith PCustomer Reviews for U-Haul Moving & Storage of Roseville
Testimonials From Recent Customers
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Everything was perfect. Service was great!!!!!
Keith PThis facility has received a significant upgrade. The service, pickup and drop-off, has been upgraded too. Excellent service!
JOHN BOverall, a very good experience, beginning to end. Thank you all..
Randy DNo issues
SUSANN C | Premières impressionsPickup and drop-off were easy. Price was very affordable.
ERIC LAnother great experience at the U-haul in Roseville, Ca. located on 111 Willis Rd. Keep up the great customer service.
JOHN BIncrease staffing. Both times I came into the store there was only one person working inside, juggling phones, helping people in person. With about 4 checkout desks I'd think there might be more than one person to assist.
REBEKKA IStaff was very helpful, professional and friendly
LAWRENCE PJessica was very knowledgeable and helpful. Great experience.
ANDREW C | Premières impressionsPolite and professional
FLOYD SExceptional and expeditious service. Highly recommend. I did have a problem with adjusting my rental through the link via the app, but the manager made it painless at checkout.
DANIEL RExcellent team at check in. Check out was also a breaze.
DAVID PThis is a well managed facility with knowledgeable and helpful staff. Very clean and accessible. I will return if I need anything from U-Haul
PATRICK M | Expérience généraleThe truck gas gauge was on empty. The manager said she would something about an adjustment did I honestly did not understand what she was telling me. Cependant,
STEPHEN SThe staff were awsome, helpful and quick The only bad thing is not enough staff during peak times so you can wait up to an hour for your rental reservation pick up.
JANICE C | Premières impressionsThe 2 ladies who picked up and dropped off my box were very friendly. The phone service to set it up was good. The app didn't work very well.
Russell RReally busy day but team was cheerful and consistent, great job.
Richard YI would increase the number of furniture pads.
Lori MGreat Customer Service - with integrity, honesty and efficiency. Thank You Jessica and the crew members !
JONATHAN WHorrible experience. U-Haul recommended 3 boxes, thankfully we didn't listen because we barely needed 3. Boxes were never ready when we went to pick them up, even with me calling and confirming multiple times. I had to call the help line for them to know where my box was delivered and at on site. My movers to load up my boxes were horrible. I got told 2 different locations for where my boxes were delivered. I would not recommend U-Haul or uboxes to anyone.
Karly IAnd cheaper than rates in Los Angeles
Tom G | Premières impressionsWill be returning soon to this first class well run store.
DON SThe girls were busy on the phone. I had to backup to the trailer by myself. I had so all she had to do was drop on the hitch and hood up chains, I even had to plug in my own lights. When I went back in to see what the delay was, She did not like what I said. She yelled at me, Verberly Abused and Verberley Assulted me by saying "I will knock that old man out". Very Unprofessinal. Poor Service.
JAMES AJess the manager works really hard. Give her a raise :)
MOLLY Q | Expérience généraleI had trouble reserving my rental on the webpage - I requested a trailer from Roseville and a drop off at Concord - it gave me other locations but no Concord - after several attempts, I finally just decided to return it to Roseville - I pulled the trailer all over the place all day. Chat person was no help.
EDMUND GThe only issue is having to go thru several extra screens (one for each item) asking about add' things like a hand truck, boxes, packing tape, etc. This is VERY annoying. One page offering all the extras would be preferred and IF one is selected and it then needs to go to it's own page - fine. But I've had to go through 7 different pages just to check out a truck. Everything else has been great - the equip, the location & staff (we always pick up at Willis), hours, after hours drop iffs when needed, etc.
NATHAN SKeep up the great work.
GARY KBoth girls that helped me made the experience easy and seamless.
NETZAHUALCOYOTL RGreat customer service!
ROLLYN RAlways a great experience
Bryan BCustomer service was exemplary. I always use this location for the ease of rentals.
MAX JThey were busy but handled it well.
WENDY LThe only drawback is we had to go through three trailers before we found a clean trailer to use. I received a great and friendly service at this location. Je les recommande chaudement.
JOSEPH TI LOVED this moving experience!!!
Mike MIf I could give less than poor I could. My unit was robbed. After talking to the police, it is a regular occurrence at U-Haul. When police try to get video footage etc, the management refuses to help. I see people piggyback in on people, and doors not locked during business hours. When the alarms are tripped, they are turned off I assume by staff. You claim to sell safe storage units, not even close. You should be shut down for false advertising and failing to provide what you are selling. This place is a f-ing joke. I would not recommend this place to anyone. I will NEVER do business with this company again.
Manuel O | Expérience généraleJessica is very kind and very sweet! Treated me very kindly and very professional.
DORIS Q | Expérience généraleThe person Layla was so very helpful and knowledgeable about everything. I am so please on how they helped me so much. I will recommend this place to lots of people if they need storage.
JoAnn M | Premières impressionsExcellent people with which to work. Easy pickup, even adding a few things I'd not reserved.
JAY HThe location was great. The trucks headlights seemed dim.
Debralee LGreat customer service by the front desk and the yard technician. Very satisfied with my experience. Merci.
DANIEL RDidn’t like the wired ceiling, rat trap that takes up valuable real estate, & the roll-top door design really kills a not even 5x5x10 feet unit; plus it wasn’t conveniently located for my needs (opposite direction from places I would need to frequent the unit).
Stephen L | Expérience généraleFriendly staff, always plenty equipment available
CRAIG CThe AC on the truck did not work. It blew warm air!! I had to drive through the Nevada desert with the windows down!! It was a good thing that it wasn't summer yet!! You know it's bad when the desert air is cooler than the AC!!!
DUANE NThis is the first time I've not received excellent customer service from UHaul staff. I was the only customer standing in front of Jessica (I believe that was the name on her shirt). She didn't greet me or tell me she would be with me in a minute. I stood there waiting for her to look up from her computer for a bit. When anothrr staff person came in she started talking to him, then looked at me. I told her I had an online reservation and she told me she was sending me a link so I could do my check in. I told her I always ask for help with that process because I'm not good doing it with my phone. She told me they're not supposed to help. I got upset and told her I've never had a uhaul person tell me they couldn't help. She then asked the other person to help me because by that time several other customers had come. There are other Uhaul locations close by and I will chose one of them next time. If she is correct in her statement about not helping with the online ID process, then perhaps corporate might rethink that policy. I know I'm not the only tech dinosaur around.
GLORIA HThe truck was not very well maintained! I was afraid to even drive it and the support i got was below I think was even average.
KEITH VDrop off quick and easy. Friendly check-in guy, Carlos.
JAMES KI didn't need the pads and turned them in before I moved. Thank you ya'll did great!
Brenda RSuper efficient layout of various sized storage units. I love using the drive-in parking where I can unload. I'm in and out quickly. Very good experience. I highly recommend U-Haul for your storage needs.
Alfredo S | Déménagement en lignePoor customer service. Was on the phone 3 times today trying to take care of a problem. Nobody took care of the problem I nobody from the store ever called me back. When I dropped the truck off tonight was so disappointed that nobody had called me back today. I need to talk to a manager. Please have someone contact me. Thanx 9169450259
LARRY ITruck was dirty inside and out.
EDDIE WRude staff. I reserved a trailer from one location and when I came to pick it up, it had a flat. I was sent to this location and they didn't have the correct connector to go with my hitch. Other location had one to go with there extension but this location rudely told me I need to buy one. When I said the other location offered one with their own extension and the tattooed person told me I can go else where if I'm not gonna buy the connector. Second experience at this location with the same person: I came to rent a trailer for 2 hrs and they had two of the same and she would not rent it to me stating these are for long distance, meant to go out of state. I asked are they reserved, she said no. I asked can I rent it for just 2hrs? She said there are meant to go be rented to go out of state. Not a very business mind set. No reservations to go out of state and making some money with local use is a no no. I think I would rather pay more elsewhere than coming here again.
VLADIMIR PEverything was so great. My only critique was when I called to make changes or confirm details I often was on hold and transferred between locations before I got the right location even though I called the correct phone number.
Amanda CThe map is confusing, but I did find the unit on the map eventually.
Glen D | Déménagement en ligneExceptionally clean & well-maintained. Staff was very informative & helpful. Facility is safe & well-secured. Moving in was far easier than I expected: I can pull my truck indoors, there is a huge elevator neat the loading area, & there are plenty of carts available to carry my items to my storage space.
david f | Premières impressionsTraining must b given on the whole u haul corp bad experience in L A as well got everything wrong from beginning during end & even afterwards everyone weren’t on same page & gave different & wrong info
MARILYN C | Expérience généraleRep made it very easy and fast to drop off. Excellent service!
KENNETH KEquipment and Service is good. Ramp on motorcycle trailer needs to be 18" to 24" longer as most touring bikes bottom out while being loaded onto trailer. For those that don't know, when loading a bike, the sudden stop of bottoming out while being loaded creates a danger ⛔️ in both damaging the bike and the harming of personnel loading it. Merci.
DIANA CGreat service
KEVIN B | Premières impressionsI would love a version of this trailer with a removable ramp for forklift loads
BRIAN WDrop off was was super easy and greatly appreciated.
TERRY SExcellent facilities and staff was very helpful! Really like that they have dollies to assist with moving items to storage units.
Philip RWe rented a UHAUL and ran out of gas about a mile from the location we picked the vehicle up from. Staff did not let us know that they have had a problem with gas being taken from the vehicles. When we got in the vehicle it looked lower than the amount promised but we did not want to make a big deal about the issue since it was busy. As a result, we were stuck in the middle of a very dangerous intersection with NO gas. If this has been a problem with vehicles I would expect staff to warn customers. When we returned the vehicle still wanted to charge us for gas supposedly in the vehicle. It was like they thought we had siphoned it from the tank. Waiting for over an hour around the corner from the location caused us to miss our movers at our move destination and our lives were t risk when the vehicle ran out of gas. I was told a UHAUL representative would contact me and they never did. The service sent was great.
Tracy RCustomer service was non-existent. While it was not so much a problem at pick-up, the 26' truck had mechanical issues, that were reported to Jessica. While she offered to have me bring the truck in to swap it out, I didn't have time to do that, nor did I want to pay $1,09 / mile to go out of my way, to fix their issue. Aside from that, the guy that checked me in at return, had somewhat of an attitude. When I asked if the pads I paid for were rented or purchased, he asked me what I got (which he should have known), then when I showed them to him in the back of the truck, he indicated that since they were not folded, he would be charging me a cleaning fee. So I folded them up, with not so much as an offer from him to assist. While I returned the truck with more fuel than it started with, there was not even a thank you ... I guess I was not the customer, and I must have put him out a bit expecting that I was. I will not be renting from this facility again, even though it was convenient to do so. I will go out of my way to rent somewhere else.
CHRIS EBest Uhaul ive ever been too. New,clean and the 26ft i rented ran great and was spotless.
MICHAEL BAttendant very rude. Vehicle seat would not adjust. Wiper were not working correctly. Sun visor lock clip broken visor shifting around. Trash in cup holders.
DANIEL NJust like my first u haul I rented before this one, something was broken or not working correctly. On this u haul the back door was broken and hard to close.
Justin MThe seatbelt was a struggle, and the driver's door window sounded like it was going to fall out. Thankfully, I only needed it for a short period of time.
Thomas BEverything went smooth and easy. Everything was as promised and on time. No issues at all. Ten out of ten.
Tom CLast minute truck rental & the team accommodated us right away and were very helpful! The customer service was excellent'
JOSEPH CGreat efficient customer service
Kristen GKeep providing good customer service.
TIMOTHY LCarlos helped me with check in and check out, he is efficient, knowledgeable and friendly.
JAMES FHave more staff available to serve customers during busy periods.
HARLAN G"Shout-out" to the staff for their patience and top-notch customer service. Alyssa was wonderful and made sure all information conveyed to me was timely and accurate. Everyone there went out of their way to ensure my move went smoothly. I highly recommend this facility.
JOAN S | Premières impressionsThey people there are knowable and helpful.
Kathy G | Déménagement en ligneAmical
Ricardo S | Premières impressionsMy service provider was really helpful.
ERIC C | Premières impressionsGreat experience. Only one negative. Furniture elevator closes within 2 second u have no time to drive in ur furniture
MARGARITA B | Expérience généraleThis by far is the best uhaul facility that I’ve been too, super friendly and knowledgeable
JASMINE M | Premières impressionsJessica went above and beyond to ensure my storage experience was well managed. Thank you for your service and support! Highly recommended to anyone looking for a space to rent or truck to use while moving
Tommy C | Expérience généraleExcellent service à la clientèle
ANGELA A | Déménagement en ligneEasy, Peasy!
Glenda C | Déménagement en ligneMove in was easy- I rent often so most of my info is already in the system. Fast and efficiently in and out. Jessica the owner was very helpful and professionally pleasant. Definitely my go to facility when in Roseville. Equipment is clean and well maintained. Jon W.
JONATHAN W | Premières impressionsGreat Staff
Gold S | Déménagement en ligneLove the staff and location. Beautiful facility with a drive up garage so I was out of the rain. Very happy!! Thank you all so much.
Katty B | Déménagement en ligneThank you Jessica for your help. You are a great manager
Omaima N | Expérience généraleThe staff is very courteous and very helpful. Great experience with the facilities and especially with the staff. Thank you !!
Hector R | Expérience généraleStaff were great!
Malila G | Expérience généraleJessica was very professional and knowledgeable about the facilities. Highly recommend to anyone looking for a convenient location to store their belongings.
Tommy C | Premières impressionsGreat staff and location.
Beverly G | Déménagement en ligneThe staff who helped us was she was not friendly at all. She had an attitude and treated me as an idiot that made my husband nervous. She warned us that "there is no storage for us and go and find storage somewhere else". My husband asked her for a manger she claimed that the manger gone for the day, While she was claiming that the manager showed up and solved the issue, I really appreciate the manager help and he treated me so respectfully.
Omaima N | Premières impressionsThe cleanest most organized UHAUL STORAGE in Sacramento The staff was very accommodating Thanks Jessica
DAVID R | Premières impressionsJessica is a great asset to U Haul. She was always friendly and very helpful. Give her a raise.
Dean J | Expérience généraleExcept I stepped on the side of the handicapped ramp and broke my foot
CARL K | Premières impressionsThe lady with the tattoos forgot her name was amazing and so sweet
ANTHONY F | Premières impressionsVery helpful good people, honest and real. I appreciate everything you did for me..
DAVID G | Premières impressionsJessica, very friendly and helpful all the other staff friendly as well
MICHAEL V | Premières impressionsGreat service !! Thanks.
Hector R | Premières impressionsGreat facility
JEFFREY W | Premières impressionsTrash cans , breaks on rolling carts would be helpful. The latch on my storage unit doesn't lineup properly making it very difficult to lock but staff came up and helped. Very clean very friendly and I going trough a very emotional time right now and it was good to know and feel my family belongings are safe
SHANE C | Premières impressionsI really appreciated the staff*s helpfulness and support during a stressful move.
LYNN J | Expérience généraleEverything at the storage facility is professional grade. This is one of the best experiences I have storing my items. This is an excellent addition to the truck rental equipment.
Alan F | Déménagement en ligneVery nice, clean and secure. Staff very helpful
Michael k | Expérience généraleoffice staff very professional and knowledgeable. Very clean and organized Great staff
James M | Premières impressionsPeople are great! Facility is great! But the staff had several problems with the computer system that prolonged the time it took to rent the storage unit.
john f | Premières impressionsThis was a great and effortlessly convenient. Great service and I felt my things were in great hands. I will be using this location again.
LISA H | Expérience généraleWith the tearaway plastic tie on the lock it was slightly unclear how to unlock the storage the first time. Sending over the instructions for that during check in would be helpful.
Atijav D | Expérience généraleFriendly fast, ultra clean facility!
Lisa B | Premières impressionsOne suggestion we have is it would be nice if there were garbage cans around to throw out small papers and such.
Maya M | Premières impressionsThere was a little mix up because my phone number came up as a past customer with wrong personal info when i originally set up my account. I didnt notice until lafter i left the office that my reciepts had someone else' name. Luckily when i returned, Jessica the manager was able to adjust any of the discrepencies and all was good.. Best deal in town for temp controlled, secure, new, modern space that even has a restroom..
Tommy l | Premières impressionsWould prefer access hours to end at 11 pm or even 1030 pm. All staff has been nice and facility is kept clean
daniela C | Premières impressionsThe storage facility is modern, has amazing access for truck deliveries, and is very conveniently located. In addition, the assistant manager, I believe her name is Layla, was wonderful! Her customer service combined with her knowledge made my experience fabulous!!! It doesn't happen often these days. Thank you! We're so happy to be renting there!
Shayne R | Premières impressionsThis is a very clean and well-organized facility, very convenient to my current home and accomodatiing in every respect. Merci.
John A | Déménagement en ligneThe ladies working at the facility were helpful and friendly!
Phattichar N | Expérience généraleI mrs. Rodriguez was very helpful beyond her duties very friendly and helpful. I appreciate that very much. It's stressed enough trying to move. She feel the win with all the information. I was very happy thank her very much, Mr. Rodriguez.
MICHAEL C | Premières impressionsExcellent customer service! Jessica was very helpful and took care of everything. This was one less thing I needed to worry about during my move.
Cynthia P | Premières impressionsVery nice facility. Staff was helpful and friendly. Access to my space was easy and clean. I am impressed....
STEVEN U | Premières impressionsThe gal who helped me at the Roseville location (Willis St), I didn't get her name but she had black hair, glasses, and some cool tattoos on her arms and I think she may have been a manager. However, she was tremendous help she was quick, she was kind, and she went out of her way to show me where my storage was when there was a line out the door. She was very accommodating and willing to help me in case I didn't get the right size storage which was super nice. I'm very happy with my experience here so far.
ANGELA A | Premières impressionsStaff were all kind and very helpful. Took the time to explain everything well
Phattichar N | Déménagement en ligneI booked online and didn't really bother much with inducements of free lock with purchase of storage online or free first month move in deal…the unit was most important and for us- we got a Great unit. It fit our needs entirely. With Climate Control and keypad entry I feel very secure with our choice Also the Staff- We went to a few locations…were excellent, The woman Alyssa working the counter at the Storage unit on Wills Rd was above and beyond helpful and pleasant, a good charisma that really made me glad to be there.
Cynthia G | Premières impressionsJessica was great! Everything was very clean, and well thought out for a storage facility.
MARY P | Premières impressionsThe person helping me was awesome and deserves a raise
Thomas M | Premières impressionsCould use more help, the wait time can be rather long if you're not first in line.
JOSEPH P | Premières impressionsThe person who assisted me was amazing. She was friendly, knowledgeable, patient, caring, and understanding. She walked with me to show me how to access the storage unit, and access after-hours. Absolutely amazing experience.
Rhiannon T | Premières impressionsLayla helped me a did a terrific job!
John A | Premières impressionsSean was great!
SAMUEL C | Expérience généraleI appreciate all the physical security enhancements of your facility.
Martin D | Premières impressionsTurning into the parking lot it gets confusing as to where to park for storage. All the u haul return are right in front of the main office building. Upon arrival one male staff member walks away. I talk to one of the female staff member as to where I need to go to get to the storage, she gets smart with me as to where I needed to go, doesn't even give a tour as I seen other people being shown where to go. She tells me if I exit one entrance and go to the left another entrance goes to the storage, I had no idea, as a first time experience here, it wasn't too great, but I had found my storage unit and was at ease, but in the customer service side I'm very upset and I guess I'll just figure it out on my own .
Christopher A | Déménagement en ligneEveryone was helpful and friendly
Jim C | Expérience généraleI took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.
Kevin T | Expérience généraleI did not see the facility as my u boxes were delivered to my house, but everything was great
Georgia V | Expérience généraleI got exactly what was expected and paid for.
claire r | Expérience généralefriendly and helpful staff.
Srinivas M | Expérience généraleMerci
Harry P | Expérience généraleI never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH
Stan H | Expérience générale