Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

9 099 évaluations

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

There was no reservation when I got there and all my information had to be entered again. The associate was rude and not helpful as if it was my fault she couldn't see the information I had already entered. The truck wasn't clean and smelled horrible. The guy that helped me get my car on the auto transport was the only one that made the experience ok.

Shayla H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO H 
Évaluation :
4

My overall experience was not good. I originally reserved a 5x8 trailer at Rincon U-Haul for 9:00 am on 28June. When I arrived they only had a 4x8. The 5x8 was due after they closed at 12:00. They then made a new reservation at the above site for noon. When I arrived at 11:30am they did not have any and pushed my reservation to Sunday at 9:00 am. The whole process set my plans back 24 hours. The above site said that they would call if one came in, but no call. It was a frustrating experience.

NATHAN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERILYN T  |  Premières impressions 
Évaluation :
5

All I could have expected and hoped for. U-Haul always does me right

Robert K 
Évaluation :
5

The crew that assigned with our car carrier were amazing! They really took their time, consulted each other as it was a bit of a low level vehicle and they really wanted to be sure no damage and all complaint with uhaul policies. Very impressed and yes- we made it to destination without any issues so I would highly recommend this location!

JACOB M 
Évaluation :
5

There was a friendly employee there when we pulled up to return the trailer. He offered to park it for us and we were in and out in 5 minutes!

JOHN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M 
Évaluation :
5

The entire staff was extremely nice and very professional!! They checked me in and right back out in no time.

ROOSEVELT O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
3

It was fine for what it was.

Brian K 
Évaluation :
4

The young lady that help le with the transactions and knowledge with the stuff i need to transport my stuff she was kind and helpfull

KENNY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK B 
Évaluation :
3

Provide computers that work. Only one of three operating. Better response time to hook up trailer. 10 minute wait time?

MICHAEL B 
Évaluation :
5

Quick and easy drop off! We've been busy moving and needed my car taken off the trailer/flat bed in the back of the U-Haul truck and the guy helped us quickly and made it seem so effortless! Amazing at what he does! We were in and out!

MELISSA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMETRE S 
Évaluation :
2

Better customer service and available units. I was told that someone would be outside to help me hook the trailer up to my truck. I ended up doing it by myself. Will not be returning to this location.

MAIA T 
Évaluation :
5

The experience was good overall, but I was surprised at how old and beat up the trailer was. I was a little worried about it since we were making a 3000 mile journey and it looked like it was on its last legs. It turned out fine and we had no problems at all, but I would recommend prioritizing newer trailers for long-haul customers just for peace of mind.

Robert V 
Évaluation :
5

The trailer had dirt inside it as if someone had hauled sod or something similar. I had to sweep the whole inside of the trailer before loading my mattresses and box springs and other furniture in the trailer. Someone needs to make sure the trailers have been cleaned out before re-renting them. The maintenance seemed great on the trailer.

BONNIE K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD Z 
Évaluation :
5

Outstanding!

Christian T 
Évaluation :
3

Really slow and unresponsive service. It's always been the case in Ogeechee location.

JOSE R 
Évaluation :
5

I had no problems

TIMOTHY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREANDA S 
Évaluation :
3

$1,29 per mile is insane I used U-Haul for about 3 years and I will definitely not be using U-Haul any longer nor will I refer anyone here it’s a total rip off

Eboney L 
Évaluation :
3

The customer care call center provided me with the ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD!!! 3 people transferred me because they weren't in the city I picked up in! I thought it didn't matter where the representative was, they should have been able to help me. I got transferred 3 times!! The last person I spoke with hung up on me 3 times.. She said she would note me account about where I dropped off my equipment. Stopped by a facility to make sure it was taken care of. She never noted my account. U-Haul called me 3 days after I dropped off the truck I rented asking if it's whereabouts!! Call center is HORRIBLE!!

DyVoriah J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skyler V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T 
Évaluation :
5

Great service!! Thanks

ALLEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oaliea a 
Évaluation :
4

Although resolved 2 hours later in the morning w/equipment from this location, the equipment was not available at the reservation time. Staff was quick to search for replacement and kept in contact re: status. No harm no foul. Thanks to staff.

GLEN N 
Évaluation :
5

Top notch staff. Very helpful & ready to assist. Je la recommande fortement.

JAMES B 
Évaluation :
3

Be willing to repair discrepancies with the equipment. Always ensure the hookup is performed correctly.

MITCHELL M 
Évaluation :
2

Mobile app did not work and we could not get our truck on time. When they opened the line was long and the system was slow. It took as more than an hour to pick up the vehicle which meant our moving help had to wait 45min and charged us extra.

Marsha J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P 
Évaluation :
5

Employee's were very friendly, knowledgeable and curtious. I had no issues. Would definitely recommend to others. Merci.

TIMOTHY C 
Évaluation :
3

Outside of trailer was filthy. I had to ask to have it cleaned off. Trailer did not have a trailer wire extension. When I asked for the to get one, they responded that they did not have one. I could either (a) abandon the rental, (b) drive without trailer lights or (c) go buy a wire at a parts store. As I needed the trailer and time was essential, and I would not drive without trailer lights, I was forced to go to a parts store and purchase the wire.

STEVEN C 
Évaluation :
2

Second time I have reserved equipment at this location and when arriving being told the equipment I reserved is not available. When something is reserved it should be there for the reservation,

Maria L 
Évaluation :
2

I went in to prepay so my brother could pickup, when he got there ,my reserved trailer had been given to another customer.

Maria l 
Évaluation :
5

This site was well run and well staffed. The site manager, Frank, was on top of customer service as well as supporting his team who were still learning aspects of the UHaul computer system. It was a busy morning and the team's attitude was so friendly and courteous. The equipment we were renting was prepared and ready to go. It was a superior experience.

Suzanne B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim H 
Évaluation :
3

My storage unit has a leak and damaged some things and they gave me a free box to replace the damaged ones, but I also felt like I should be getting a discount on my rate or a discount for the a new unit

ALLEN T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cicely B 
Évaluation :
4

Helpful people.

BRIANNA E 
Évaluation :
4

Gave me one where the light for the license plate was out. And worn down. Paint ripping

JENNIFER T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULISES V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B 
Évaluation :
5

Awesome store and manger

DELVIN P 
Évaluation :
3

As I said in previous comments about the truck the stench was so bad that the gentleman inspecting would not get about 5 ft close to the truck cuz it smelled so bad. It's not that bad when it was cool but once it started heating up it was awful.

ROBERT L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA L 
Évaluation :
3

Had the trailer reservation set for 3 days only needed it for one, dropped it off but still being charged for all 3 days. Why can't I get a refund for the other 2 days

Caleb P 
Évaluation :
5

I was able to meet the owner of this particular franchise. He was very nice and super friendly.. I will be using this location again.

MATTHEW C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dane M 
Évaluation :
3

My card was charged twice after being told by store manager if I extended it there would be no extra charge

Donna W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KANETRA C  |  Premières impressions 
Évaluation :
5

The installer did a great job and explained everything in detail.

DAVID W 
Évaluation :
5

Installer and chic with hat was awesome. We were spooked after budget yesterday

Kasey S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W 
Évaluation :
2

over charged for the uhaul that i rented.

Cicely M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emory J 
Évaluation :
3

Some of the employees act as your a bother to them if asked a question. More training on customer relations. The truck I rented had no air conditioning and the light in the back in box didn't work.

William W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KINNETH B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARACELI B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Y 
Évaluation :
5

Make sure all your items you paid for are on the truck before you leave! I thought they had loaded the hand truck I rented and the furniture pads but they hadn't and I didn't realize it until it was too late. Other than that, everyone was very helpful.

ELEANOR M 
Évaluation :
5

My experience was great! Andre and Grey were professional, courteous, friendly and very very helpful in helping me select the right size trailer, making the reservation, and with pick up & delivery. I would definitely go there again.. Debbie H.

DEBBIE H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD T  |  Expérience générale 
Évaluation :
1

Reserved a 26 foot truck and got a 15 foot. Very disappointed.

AARON P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M 
Évaluation :
3

That lady with the blonde braids is rude as hell when she calls your phone…her customer service is very bad

SHANIECE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S 
Évaluation :
4

I just wanted it known, while this U-Haul location has an excellent staff, excellent is not perfect. However, there is nothing perfect down here on Earth, we are still to strive for perfection. I just wish I could have saved the $110 dollar discount, but the agent said she didn't see where I "saved" the quote. I showed her my inquiry on my cell phone. Apparently that was not good enough. We have a mountain of technology, yet if you don't click a very small rectangle box, it means nothing. Add to that how confusing people can make things. So, I'm saying CONNECT your INFORMATION PLEASE so everyone CAN BE ON THE SAME (THE SAME) page! Thank you, Thank you, and Thank, you C. Johnson

CARMEN J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla M 
Évaluation :
5

Corey and Gray were greatr!

PAUL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMIE M 
Évaluation :
3

The air conditioning in the truck did not work. The sun visor was hanging down over the windshield. The wind down for the window was missing. The truck was just overall in bad shape.

ERIC P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANITRA D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INEZ V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUVIER C 
Évaluation :
5

s/o

TRACY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arrie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C  |  Expérience générale 
Évaluation :
5

Had excellent service each time I used the facilities and the main reason I always choose to go back.

Maria G  |  Expérience générale 
Évaluation :
5

Thanks

MARCUS A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M  |  Expérience générale 
Évaluation :
1

Very unprofessional staff!

Ashley E  |  Expérience générale 
Évaluation :
5

Everything went according his plan and everything was excellent

KEVIN C  |  Premières impressions 
Évaluation :
5

Good service

Bobby L  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMILY D  |  Expérience générale 
Évaluation :
3

There are multiple issues with the locking system on the doors there so I had to go in to the office twice and lady had to come with me to get in. That said, the staff was friendly and helpful.

Elizabeth H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLEEN F  |  Expérience générale 
Évaluation :
2

I was told they were unable to stop auto pay , so once it came out they would refund it back since I moved out . Turns out they can't , & apparently I was already taken out of the system long before I moved out . Huge inconvenience & disappointment .

briana b  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL S  |  Premières impressions 
Évaluation :
3

Office area was clean and well maintained but the area where my storage unit is not. The slots to slide access cards to get into unit area are not working, was told that rain got into them and they would need to be replaced/repaired. I'm shocked. The storage area is smaller, drab and unkempt. This facility has changed a lot. I was given good perks but they need better upkeep. Would I recommend? They need to do better.

Jane S  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daisy J  |  Expérience générale 
Évaluation :
4

The staff were friendly and very helpful. The bathroom could use some hand Soap in the bathroom.

REGINA P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M  |  Premières impressions 
Évaluation :
3

We would always find beer bottles laying around our unit indicating people were partying after hours. We recently had our spare tire stolen off the back of our camper - we realized it on Dec 21 and reported it to the office. Because we were leaving on Sunday, dec 22 to take the camper out we were frantically searching for a place late Saturday afternoon that had the right size tire. $200 later we did find a place and we still have yet to hear from the manager. The gravel they brought in a couple of years ago was too deep and every time we complained they said they were going to have it taken care of but every time we left the unit we had to pull over and removed gravel from the tires to prevent it from hitting the vehicle as we drove.

Chuck S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri p  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERON B  |  Expérience générale 
Évaluation :
5

Vee went above and beyond helping resolve an issue and keeping me informed on status.

Joseph A  |  Premières impressions 
Évaluation :
5

The gm at the ogeechee location is very professional and I’ve received anything but great service

BRITTANY L  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

LESA H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIA M  |  Expérience générale 
Évaluation :
4

Dope staff!!

Hector M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD T  |  Premières impressions 
Évaluation :
5

Customer Service Is On Point ! I always choose that location first.

Treka L  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jameka K  |  Expérience générale 
Évaluation :
1

I left a lot of my items because of the mold and mildew pile up on my items. I don't understand how could this happen when this was a climate controlled unit. All my clothes are damaged. The top of the storage unit was wet looking like water damage with a lot of mold and mildew

Olympia T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janie T  |  Expérience générale 
Évaluation :
5

Mr. Franklin was amazing and handsome wonderful customer service

Aquashia H  |  Premières impressions 
Évaluation :
3

Lights and electricity didn’t work at open spaces covered storage.

Brian C  |  Expérience générale 
Évaluation :
2

I completed my rental and was harassed for months concerning a unit I had emptyed and removed my locks, left and informed the office but the calls and emails regarding selling my unit items and more became very annoying, it was discombobulated, I spoke with so many agents I just stopped taking the calls and the emails continued just awful!

deborah F  |  Expérience générale 
Évaluation :
1

It was raining inside the facility. There was a smell of mold in the unit. And the unit had roaches.

Angela W  |  Expérience générale 
Évaluation :
3

The air conditioning was not working in May when we moved in and it was not working when we moved out in September. There were nails around the outside of the garbage bin that were long enough to puncture a tire and shoe.

ISABELLE M  |  Expérience générale 
Évaluation :
5

The following employees were friendly, helpful and exceptional. Thank you all to the following team members Jameel, Dominique, Raven, Amber, Kamyah, Brandon. I've been sick and recovering even while moving. You all made my move easy and pleasant. Sending love, light and positive energy your way.

Angela B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D  |  Expérience générale 
Évaluation :
5

Excellent help from Faith!

Kristen D  |  Expérience générale 
Évaluation :
5

Everybody was so professional, specially Andre the owner.. I would recommend it to everyone.. thank you guys for your professionalism

raphael o  |  Premières impressions 
Évaluation :
5

To whom it may concern I was with you guys for years at first everything was great and then I started having money problem being over charge until you guys change management I've been through quite of few.The best manager is who you have there now Mrs Faith and Frank they are so kind and helpful it's the staff that under them that is very unprofessional I've never seen anything like It I've experienced defamation of my character and told there were no truck when there was I really felt violated

Eldora S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A  |  Expérience générale 
Évaluation :
5

They took care of my storage needs right away and went above and beyond to help me. Faith is wonderful please give her a raise 

SANDRA O  |  Premières impressions 
Évaluation :
4

All the girls we're extremely nice and helpful, I moved here from New York and I most say, Savannians are not nice people but the staff here exceeded my expectations

Alfonso M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine w  |  Expérience générale 
Évaluation :
5

Faith was extremely helpful to us and made sure our check in process went smoothly. We high recommend this facility!

Kristen D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE S  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lionel H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys N  |  Expérience générale 
Évaluation :
5

Everyone we came in contact with was pleasant, helpful and kind.

MELODY P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay C  |  Premières impressions 
Évaluation :
5

Faith went above and beyond for me she was great thanks for everything

MICHELLE M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deirdre J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rena w  |  Premières impressions 
Évaluation :
5

Everyone Staff at U Haul on Ogeechee Road is Awesome At My Struggle Brandon Promised Me He Could Help me That’s What was Done Manage Frank and Your Staff was Great Thanks I Will Do Bussiness Again in the Future Keep Doing a Great Service Williemae Nails Unit 0281

willie n  |  Expérience générale 
Évaluation :
5

Everything was awesome

Shameka B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david p  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful!

ANDRIA D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aeron l  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquita J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIAN E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana V  |  Expérience générale 
Évaluation :
5

Good location

Michael M  |  Expérience générale 
Évaluation :
5

Na

JUSTIN D  |  Premières impressions 
Évaluation :
3

There are two entrances. The lights should automatically come on regardless of which entrance you use. It only works on one end. Wandering up the corridor in darkness to get the lights to work is not acceptable. One entrance had trash people had left piled high. Explains why there are so many rat boxes around. Needs to be much cleaner and well kept for the price.

ROBERT C  |  Expérience générale 
Évaluation :
3

Very friendly workers, but the location is very run down and needs updating/cleaning

DOMINIC M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe d  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LINDSAY K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm T  |  Expérience générale 
Évaluation :
4

I wasn’t able to completely register online!

Marco G  |  Premières impressions 
Évaluation :
5

Awesome Outstanding Performance speak very Clearly

willie n  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rena w  |  Premières impressions 
Évaluation :
5

Friendly helpful staff!

MATTHEW G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine R  |  Déménagement en ligne 
Évaluation :
1

Savannah the customer service rep was rude and unprofessional. Had me waiting for over 30 mins intentionally, acting as if she was waiting on a truck to become available only to assign me a truck that had been sitting in the parking lot already . When I came back to store my items . Gave me an inside storage that was already rented with other people belongings in it , didn't activate the key card which prolonged the process , didn't give instructions on how to operate the storage card and system etc. The store manager was nice and intervened after I came back in the store for the 4th time .

Terri C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN W  |  Expérience générale 
Évaluation :
4

I would've preferred a ground level unit but I didn't need a large one and it's only large units on the first floor. But the stuff was able to locate me a unit on the second floor closer to the door so that worked out well.

Demetrius S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pennica m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY D  |  Expérience générale 
Évaluation :
5

Tell ol girl to slide in my DM’s @Cino_s13

JOSEPH M  |  Premières impressions 
Évaluation :
5

I love. The employees

Patricia D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIEN A  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SIMONA B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guadalupe N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA B  |  Expérience générale 
Évaluation :
5

Thank you so much manages

CYNTHIA W  |  Premières impressions 
Évaluation :
5

Thank you guys for all of your help !!! I definitely appreciate it all . MS. Roneishia was soon helpful and Mr. Franklin !

ARIEL F  |  Premières impressions 
Évaluation :
3

Please contact me for other information

BRENDA P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenna b  |  Premières impressions 
Évaluation :
2

There are too many U-Haul trucks and trailers everywhere. Not easily accessible to get your items in or out. At times there were not any carts too use. Not a good location for a U-Haul storage

Jameela H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUANITA D  |  Premières impressions 
Évaluation :
2

Keeping an RV in this facility has been a chore. The constant addition of a stone surface made driving on it rather than a smooth surface awful. The neighbors constantly left there stuff on my space and when management was told nothing was done. The rearranging of the entrance was also Spain. The only communication was for the monthly fee. Lastly, I never received a new gate opener. Had to get in and out of my vehicle to enter a code.

Lawrence L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pete A  |  Expérience générale 
Évaluation :
5

Everyone has been nothing but great help… Thanks for your services

STEPHANIE Y  |  Premières impressions 
Évaluation :
5

Always had a great experience when I visited this facility.

JASMYNE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mccarthy g  |  Expérience générale 
Évaluation :
2

I never got my receipt at the end. Never returned any money back to my card like they said. I never got a receipt I never knew what all was charged. I've checked my email and nothing. That's how y'all getting rich?

Chakiah M  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PEARLINE S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W  |  Premières impressions 
Évaluation :
2

My email stated since I got a truck my storage is free for one month they say NO

Karen G  |  Premières impressions 
Évaluation :
3

Trainee needs to have a trainer in close proximity in order to reduce time. It seemed like quite a few folks waited too long at check out counter. Shift change and over lapping impacted the efficiency. Friendly staff !

Jerold S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamaan B  |  Premières impressions 
Évaluation :
3

During the time we rented space at this facility, there were times when the lighting was not working. Sometimes the storage area was picked up and free of debris and other times it was not. Some folks made their own parking spaces as well. Additionally, trucks, trailers, and trash were positioned so as to make it impassable with my truck and rv.

Diane B  |  Expérience générale 
Évaluation :
5

Was closing on a home. It was an estate sale witch end up going to court over the property I was buying. The usual employee were very helpful walking through the wat was available and touck care of everything for us .. Very happy with the employee whom I worked with. Thanks Mark

Mark H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamaya H  |  Expérience générale 
Évaluation :
5

Great customer service and support your needs in every aspect thanks

Darold F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANISHA C  |  Premières impressions 
Évaluation :
5

frank was very much on top of everything

Jeffrey D  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ashley b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNESHA T  |  Premières impressions 
Évaluation :
1

Lot of standing around by staff. first day I was there they had at least 6 people working. but only one person helping customers. The unit we had had NO working lights and our unit we in the middle. So i needed to where a head light just so i could use the unit. We i inquired about the NO lights they told me they already know about it. 3 week later still no light, So I asked again when will it be fixed. The response "Whenever we get to it" So again in the dark I moved out. This is unacceptable service. There seems to be no urgency among the crew at this location. The location does well in spite of the current staff.

Anthony L  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

gail r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M  |  Expérience générale 
Évaluation :
3

The floor was dirty and some of the workers didn’t know the policies making it difficult for me to understand what to do.

Mia N  |  Premières impressions 
Évaluation :
1

Storage rates were too high. Late charges double.

Daryl B  |  Expérience générale 
Évaluation :
3

Staff was friendly but not helpful I ordered a 70’ tv box and when I got there to pick it up they told me they didn’t have it and then I asked for a refund and they said they couldn’t give it to me I had to reach out to customer service support it was horrible I just want my money back

Martha S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelic I  |  Expérience générale 
Évaluation :
4

Honestly it’s a pretty good storage place and prices aren’t bad

joseph s  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Beaux C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUEEN R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REKEETA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedez B  |  Premières impressions 
Évaluation :
5

Manager and staff very pleasant.

DEANNI G  |  Expérience générale 
Évaluation :
1

My experience was poor. I completely moved out of the unit after struggling to get one. I submitted all the necessary photos and information the day before my unit renewed and then was billed twice after for the unit. And, after the first bill, I called and asked that the issue be fixed because I fulfilled all my requirements. To be billed again after that is ridiculous. Then, I had to be redirected multiple times on a 10 minute phone call trying to confirm my unit was closed, which it should have been weeks ago. Disappointed and will not return

shia s  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy L  |  Premières impressions 
Évaluation :
1

Had tons of problems with unit, first off someone had the time to lock pick my car and steal my tools out of it and nobday got caught on camera, second one was people next to me where over the line and into my side of the side of the storage and never got a call on that, 3rd and most importantly was not called or notified of price change that happened and was getting over charged

Franklin G  |  Expérience générale 
Évaluation :
5

Excellent staff

Michael M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

angela w  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heide H  |  Premières impressions 
Évaluation :
1

Workers are awful ..they need more customer service training 😫

Joselyn R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEMI C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miles M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHAMEL M  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shemic T  |  Expérience générale 
Évaluation :
5

Thank you for your help

Tammie P  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DEAN B  |  Expérience générale 
Évaluation :
5

Glad he told me about U-Haul

barbara n  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful and helped me as I was in a tough spot with nowhere to put apartment possessions until a new place could be found.

Karol M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M  |  Premières impressions 
Évaluation :
5

Very helpful and kind! I appreciated the extra time I needed to clean out my storage unit. All of my belongings were safe and clean. Merci.

Lauren C  |  Expérience générale 
Évaluation :
5

Associates were very helpful! Every team member was ready to assist with the equipment. From showing me where my car storage was to helping me back in my trailer! Great place for military who are relocating to Ft. Stewart!

Spencer B  |  Déménagement en ligne 
Évaluation :
3

Can't understand why a lock was on my storage unit #252. Please help me out

Ollie K  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kara D  |  Expérience générale 
Évaluation :
3

Employees need some more training. Took almost an hour to locate my reservation. No one offered to show me to my storage, I had to ask someone to show me where my unit is because I am a female arriving alone and it was starting to get dark. Regret reserving in this location.

Sara C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louvenia B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy T  |  Déménagement en ligne 
Évaluation :
1

The guy behind the desk had a horrible odor. He did not know what he was doing. Took over a hour for him to get me settled.I Had to get the manager to help him.

Ronda B  |  Premières impressions 
Évaluation :
3

My belongs water from storage

LYNDA M  |  Expérience générale 
Évaluation :
5

General manager Erica young is the best you guys has the best GM in the whole Savannah

Jordan S  |  Premières impressions 
Évaluation :
5

No comment thank you

sylvester F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joannie R  |  Expérience générale 
Évaluation :
5

The staff is working hard when the little help they have Hat off to the manger

Pamela B  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kara D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H  |  Expérience générale 
Évaluation :
4

Thank you for services and accommodations.

dedra L  |  Premières impressions 
Évaluation :
5

The staff was just wonderful keep up the good work uhaul

felicia g  |  Premières impressions 
Évaluation :
1

My experience was not convenient. So much happen I just dont have the time to write it all. The hall smelled like old clothes and cigarettes. The unit, unit door, and hall was dirty. I really preferred not having to touch the lifters because they were so nasty. Had it not been for this being free, I would have gone elsewhere.

PATIENCE J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA F  |  Premières impressions 
Évaluation :
3

Difficulty accessing unit due to heightened safety measures. Always had problems with access card entering and leaving the facility.

Cassandra G  |  Expérience générale 
Évaluation :
5

Erica Young and her team are very professional. They always provide excellent customer service. I always use this location for my storage and rental needs.

Casey S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamesha M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn A  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRAISHA E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joannie R  |  Premières impressions 
Évaluation :
4

Staff went beyond normal to help when there was a long line and even when store hours ended.

Reinier B  |  Premières impressions 
Évaluation :
5

Ogeechee rd staff was excellent the Abercorn staff was great. They helped me in a crucial time of my life! I will use again and I will recommend. Thanks for a great experience ☺️

Angela D  |  Premières impressions 
Évaluation :
2

Five boxes that were on the top back area were completely soaked. Our cloths smelled horrible and light color items had to be thrown out. Your recovery insurance was way too complicated

Wayne L  |  Expérience générale 
Évaluation :
3

Other than the fact that I was given a unit that was occupied and had to wait for a new unit everything was ok.

Marian B  |  Premières impressions 
Évaluation :
2

Gate is often broken/not functioning or locking, things were stolen out of both parked at unit, a majority of staff was not helpful

Meagan R  |  Expérience générale 
Évaluation :
3

Aucun

ERICKA F  |  Expérience générale 
Évaluation :
5

Manager on duty was super helpful and took care of us. It was close to closing time and he was overwhelmed with work, yet still was very helpful and accommodating.

Amanda W  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virginia R  |  Premières impressions 
Évaluation :
3

Customer service leaves something to be desired. The staff was too busy gossiping to even be bothered to look me in the eye. A 10 minute process turned into 30 minutes because the two staff members could not stop talking to each other. The man helping us told us to wait for him to come back with a lock. At about 5 minutes past close, we realized he had forgotten us and had likely left for the day. The staff ignored us when we tried to get their attention about the issue. Thankfully, the storage unit was clean and access was easy. I am looking forward to not having to interact with the staff again for a long time.

Autumn S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelli C  |  Premières impressions 
Évaluation :
1

I have been a faithful customer to U-Haul paying my rental on time yesterday I experience the worst customer service they was trying to charge me for August and September and I'm supposed to be paying for July rental I've been accustomed about 8 months now and it seems they could not find my account I am extremely worried that my things could go missing at any time because of employee negative and a lack of knowledge existing customer that's paying for the month of July not for August and September overcharge me twice and in response telling me I have to wait 5 days to get my money back I recommend get your things out of there as soon as possible......

Darold F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny W  |  Expérience générale 
Évaluation :
1

Unit had a lock on it. Gate code didn't work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.

Daniel F  |  Déménagement en ligne 
Évaluation :
1

I had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn't have confirmed my reservation if you couldn't deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.

Brandon W  |  Premières impressions 
Évaluation :
3

Inex perient personnel

Richmond F  |  Expérience générale 
Évaluation :
1

My reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.

Jerome B  |  Premières impressions 
Évaluation :
1

Reserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.

Jerome B  |  Expérience générale 
Évaluation :
2

Staff can be very rude. Many times the equipment doesn't work.

stephen l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold W  |  Premières impressions 
Évaluation :
5

Thank YOU....Will return to you when I have the need again!

David E  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laquincy H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonte m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka S  |  Premières impressions 
Évaluation :
1

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M  |  Premières impressions 
Évaluation :
1

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I'm allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. Je

Janette D  |  Expérience générale 
Évaluation :
1

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fay J  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

fatima b  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John H  |  Expérience générale 
Évaluation :
4

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASN D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna m  |  Expérience générale 
Évaluation :
4

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

KENNETH W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S  |  Premières impressions 
Évaluation :
5

Besides some staff being rude everything else was good

Nathaniel B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya M  |  Premières impressions 
Évaluation :
2

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittine F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karley C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roylisha S  |  Expérience générale 
Évaluation :
3

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David J  |  Expérience générale 
Évaluation :
3

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S  |  Premières impressions 
Évaluation :
1

Please correct this mistake because I don't have a storage with you. Merci encore.

SHELLEY H  |  Premières impressions 
Évaluation :
5

The stag was so friendly to work with. Un service à la clientèle de qualité.

Kevin B  |  Expérience générale 
Évaluation :
3

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ingred m  |  Premières impressions 
Évaluation :
1

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TULSDAY J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Z  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adison L  |  Premières impressions 
Évaluation :
5

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M  |  Expérience générale 
Évaluation :
2

I reserved a climate controlled unit. When I got to The facility they told me they didn't have a climate control unit. I knew my belongings would be in there for months that's why I reserved a climate control. My stuff got damaged

john a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B  |  Premières impressions 
Évaluation :
5

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c  |  Premières impressions 
Évaluation :
1

Ghetto!!!!

TIFFANY L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shemic T  |  Expérience générale 
Évaluation :
5

I Love them Great Customer Service Awsome

Loretta E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M  |  Expérience générale 
Évaluation :
3

Your staff could be a little more caring/corteous, but everything else was fine. Merci.

Calvert B  |  Expérience générale 
Évaluation :
4

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentella H  |  Expérience générale 
Évaluation :
2

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn't use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R  |  Premières impressions 
Évaluation :
5

experienced and patient people The Service was done with class.

Tara s  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvert B  |  Premières impressions 
Évaluation :
5

very friendly associate

Connie S  |  Déménagement en ligne 
Évaluation :
2

It was like an oven coming up to grab anything. I understand I didn't pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won't be using u haul again for storage needs.

Elizabeth W  |  Expérience générale 
Évaluation :
5

Everything was handled smoothly

KEVIN J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY D  |  Expérience générale 
Évaluation :
4

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S  |  Expérience générale 
Évaluation :
5

Best !! Don't go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee D  |  Expérience générale 
Évaluation :
5

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee D  |  Premières impressions 
Évaluation :
5

Very Nice Pl., I’ll definitely come here again

Jeremie B  |  Expérience générale 
Évaluation :
4

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S  |  Premières impressions 
Évaluation :
5

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetris K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy J  |  Premières impressions 
Évaluation :
2

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l  |  Premières impressions 
Évaluation :
5

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W  |  Expérience générale 
Évaluation :
3

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz d  |  Expérience générale 
Évaluation :
5

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keitra L  |  Déménagement en ligne 
Évaluation :
5

The staff was very helpful and friendly at all times

Florida H  |  Expérience générale 
Évaluation :
5

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas K  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marc b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melita S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice D  |  Premières impressions 
Évaluation :
2

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc b  |  Premières impressions 
Évaluation :
5

Supper fast staff and and very clean facility and equipment! Couldn't be happier.

Kelvin C  |  Expérience générale 
Évaluation :
4

none

John F  |  Premières impressions 
Évaluation :
2

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M  |  Expérience générale 
Évaluation :
1

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H  |  Expérience générale 
Évaluation :
5

Staff lovely.

valerie b  |  Expérience générale 
Évaluation :
5

Warm welcome very very nice people that work there

Shemic T  |  Premières impressions 
Évaluation :
5

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D  |  Premières impressions 
Évaluation :
3

Unit leaked. Lighting was poor., staff was great.

Robert G  |  Expérience générale 
Évaluation :
2

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M  |  Premières impressions 
Évaluation :
5

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M  |  Premières impressions 
Évaluation :
5

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T  |  Expérience générale 
Évaluation :
5

The Uhaul administrators were efficient and professional.

JOHNATHAN W  |  Premières impressions 
Évaluation :
1

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H  |  Expérience générale 
Évaluation :
2

I'm renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S  |  Premières impressions 
Évaluation :
3

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry R  |  Expérience générale 
Évaluation :
5

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Barry K  |  Premières impressions 
Évaluation :
4

merci

Joyce R  |  Expérience générale 
Évaluation :
5

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Barry K  |  Expérience générale 
Évaluation :
5

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Merci

Kim S  |  Expérience générale 
Évaluation :
5

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara h  |  Expérience générale 
Évaluation :
1

I waited 1,5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta S  |  Premières impressions 
Évaluation :
5

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette j  |  Expérience générale 
Évaluation :
5

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha G  |  Expérience générale 
Évaluation :
5

So thank for the great service I received.

Joyce W  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

hattrice j  |  Premières impressions 
Évaluation :
5

very good and friendly people

Tracy W  |  Premières impressions 
Évaluation :
3

No problems 😁

Tamikosha H  |  Expérience générale 
Évaluation :
5

Great!

Abby K  |  Expérience générale 
Évaluation :
5

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER B  |  Expérience générale 
Évaluation :
5

the team were very helpful

CHERYL F  |  Premières impressions 
Évaluation :
5

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Ray H  |  Expérience générale 
Évaluation :
5

Jennifer Birdsall was an absolute dream to work with!!

Abby K  |  Premières impressions 
Évaluation :
1

I continue to have problems with this location processing my storage payments. I'll need to find another vehicle storage facility because of their poor service.

Michael S  |  Expérience générale 
Évaluation :
5

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Kim S  |  Premières impressions 
Évaluation :
5

Awesome people and great service!!!!

Jody S  |  Expérience générale 
Évaluation :
1

Poor training, poor customer service. Didn't seem to understand uhaul's computer system. When asked about available lots they said it's just broke down cars that are parked there. we don't rent those.

Aaron H  |  Premières impressions 
Évaluation :
1

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Steven B  |  Expérience générale 
Évaluation :
1

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Megan Y  |  Expérience générale 
Évaluation :
5

Staff were polite helpful and service was super prompt.

Melissa V  |  Expérience générale 
Évaluation :
1

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia B  |  Premières impressions 
Évaluation :
1

Bad customer service

Chris A  |  Expérience générale 
Évaluation :
1

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

MALAYSIA W  |  Expérience générale 
Évaluation :
5

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

DOROTHY R  |  Premières impressions 
Évaluation :
5

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

NORA W  |  Expérience générale 
Évaluation :
2

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Jennifer H  |  Expérience générale 
Évaluation :
1

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

Evi G  |  Expérience générale 
Évaluation :
5

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

TIMOTHY M  |  Expérience générale 
Évaluation :
5

Excellent staff very helpful and professional!

Stacy A  |  Expérience générale 
Évaluation :
5

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C  |  Premières impressions 
Évaluation :
5

I can't get over how clean and friendly this location was. They went above and beyond for me.

Gina U  |  Expérience générale 
Évaluation :
5

thanku

MISTY M  |  Expérience générale 
Évaluation :
4

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

THOMAS L  |  Expérience générale 
Évaluation :
1

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Jordan F  |  Expérience générale 
Évaluation :
1

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Carl B  |  Expérience générale 
Évaluation :
1

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

mark s  |  Expérience générale 
Évaluation :
5

Very good facility.

Bruce C  |  Expérience générale 
Évaluation :
5

Service members were great

George S  |  Expérience générale 
Évaluation :
1

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

Maxwell R  |  Expérience générale 
Évaluation :
4

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

dave j  |  Réservation 
Évaluation :
5

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Frank A  |  Expérience générale 
Évaluation :
3

Small storages are overpriced and access hours to storage are very limited. Great staff!

Catherine S  |  Expérience générale 
Évaluation :
5

Very Helpfull U-Box Crew

Anthony S  |  Expérience générale 
Évaluation :
5

Outstanding service. Thanks.

George S  |  Réservation 
Évaluation :
3

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

JEANETTE C  |  Expérience générale 
Évaluation :
5

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Rose R  |  Expérience générale 
Évaluation :
5

Costumer service was great

BERNADETTE S  |  Réservation 
Évaluation :
5

Staff was courteous and timely.

Jermone I  |  Expérience générale 
Évaluation :
5

Kind and personable workers

Hamilton D  |  Expérience générale 
Évaluation :
5

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

William B  |  Expérience générale 
Évaluation :
5

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

WILLIAM C  |  Expérience générale 
Évaluation :
4

U-box delivered and picked up at my convenience on time, efficiently and without any problems

patricia l  |  Expérience générale 
Évaluation :
1

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Jason K  |  Expérience générale 
Évaluation :
5

Bien

quran j  |  Réservation 
Évaluation :
4

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Lorraine B  |  Expérience générale 
Évaluation :
5

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Torrie w  |  Expérience générale 
Évaluation :
5

Great service, I am fully satisfied.

Robert P  |  Expérience générale 
Évaluation :
5

Very professional help us with different plans to rentals after changing

Dale K  |  Expérience générale 
Évaluation :
5

We've stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

MICHELE F  |  Expérience générale 
Évaluation :
4

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Gregory K  |  Réservation 
Évaluation :
2

storage unit was not clean. facility not clean

Chad C  |  Expérience générale 
Évaluation :
4

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Jan C  |  Expérience générale 
Évaluation :
3

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Angel l  |  Expérience générale 
Évaluation :
3

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

Lianjun W  |  Expérience générale 
Évaluation :
5

Great service.

John N  |  Expérience générale 
Évaluation :
5

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

Dale H  |  Expérience générale 
Évaluation :
1

My storage unit destroyed my furniture everything has mold on it.For 167 a month I exspect better

tawanna w  |  Expérience générale 
Évaluation :
4

Good service but could improve.

edward j  |  Expérience générale 
Évaluation :
5

Great!

Mohamed K  |  Expérience générale 
Évaluation :
4

Staff was great. Furniture was well taken care

DAVID W  |  Expérience générale 
Évaluation :
3

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

DEBBIE S  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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