Customer Reviews for U-Haul Moving & Storage of Surrey

Évaluation :

5

Keep doing it exactly as you are now.

Évaluation :

1

I ordered 12 furniture pads and one utility dolly. I didn't get it when i got my truck. I have been charged for it though! Please reserve it

Évaluation :

1

My pickup and drop off locations were both changed from my original reservation. This added over 200kms to my move. No explication, no apology, no compensation. This ruined my u-haul experience and I will NEVER use this service again. Appalling abuse of my time.

Évaluation :

5

Very nice everything is good

Évaluation :

5

The manager/owner was on point. Polite, efficient, excellent.

Évaluation :

5

Straight forward, good and friendly staff. Very helpful getting us equipped

Évaluation :

5

The location was extremely busy, and unfortunately, there was a lot of confusion about the self check out options you have implemented, and the poor lady behind the counter was doing her absolute best and was receiving a lot of misdirected frustration and hostility she handled herself with poise and restraint, help the customers to the best of her ability But I hope that Uhaul makes it self check out options. More user-friendly, and less time-consuming customers seem to get frustrated. Overall experience for me. Excellent staff was helpful and knowledgeable. Five stars for the staff one star for yourself check out system sincerely loyal Uhaul customer.

Évaluation :

5

knowledgeable and friendly.

Évaluation :

5

Very professional and very helpful.......I would recommend them to all my friends and family

Évaluation :

2

Very poor customer service. Would not recommend.

Évaluation :

3

Actually have the equipment at the location where it was booked.

Évaluation :

5

Great service from the front counter ladies, and the guys that hooked things up for me were super helpful and kind.

Évaluation :

5

Great staff

Évaluation :

3

The trailer we were given was not in good repair. The paint on the front panel was faded and seriously peeling. We asked if our piece of equipment could be traded with one sitting right next to it, but in much better condition. We were told that we couldn't have that one. No rational was provided. This didn't make sense as it was exactly the same piece of equipment, but in much better shape. The trailer we were given needs to be removed from the lineup and repaired before it is rented out again. I answered No The recommendation question because there was not a "maybe" option

Évaluation :

5

The equipment was suitable, and all of the U-Haul team members were polite, patient, and helpful. But making me use the app to complete the rental agreement process when I was there in person to collect the vehicle was annoying and frustrating. I want my rental experience to be completely human on human.

Évaluation :

5

Super friendly all the stuff was super helpful 10/10

Évaluation :

5

Reserve earlier to get the equipment you want. What we really wanted was unavaiable. What we got worked for us.

Évaluation :

5

nicest employees ever..patient and friendly. I could never keep up to their pace.

Évaluation :

5

The customer service was amazing ! I have trouble with technology and started panicking when I had to enter info and scan my license and the woman was very patient and helpful. The gentleman who received the truck was very courteous and polite. Great customer service .

Évaluation :

5

Good morning  yes I love everything about you guys! Keep up the good work   

Évaluation :

5

It was a little bit tricky, but Namitha made it easy for us by providing the excellent customer service.

Évaluation :

5

King George UHaul has always been excellent for me I've used them at least three times. The front desk staff were polite, helpful and efficient. The yard staff were also polite helpful and very efficient on the truck pickup and drop off. No wait no lineup even though it was a monday at the month end. Thank you UHaul for an excellent experience! Much appreciated. Dave N

Évaluation :

4

Everything was good.

Évaluation :

5

have small signs -- like the election signs guiding how to get to the site from around the area -- its confusing also -- like the sign post for alaska -- have signs telling you where you can get to when you exit the site eg: this way to new westminister or this way to surrey

Évaluation :

5

The staff were kind and generous. It was my first time renting a truck from moving and Luana was great, she has shown how to deal with everything and patiently has guided me of how to proceed with my pick up, drop off, drive, etc. Great service! Thanks

Évaluation :

4

The trailer I picked up was clean but the running light didn't work shortly after getting out. I didn't want to hassle with the trailer so I simply didn't drive at night

Évaluation :

1

The location is always filled up with trucks there was no way out for my pick up truck that i just took for rant

Évaluation :

5

Best

Évaluation :

3

Better equipment and better services!

Évaluation :

5

excellent

Évaluation :

1

Pickup was dismissive, slow, and barely in English. I was pushed to the side so the employee could speak in another language with her friends from India, and help other people from India who were in line, before my rental was complete. I had to come back inside for assistance with the app, as well as calling into customer service to get a real person who actually cares to guide me along the way. The dollie I rented was not in the truck, adding to the time and distance I had to pay for by going back and forth between the uhaul site. I would absolutely not recommend this location, and I am very disappointed.

Évaluation :

5

Excellent

Évaluation :

5

I think it couldn't be better than this

Évaluation :

5

Staff was so good and polite. They care for customers.

Évaluation :

5

I had a great experience at this location, Harsheen was very helpful

Évaluation :

4

One tire was low and we had to request that it be filled before we departed. The staff very promptly filled the tire to the proper pressure and we were on our way.

Évaluation :

5

Exceptional service, top recommendation!

Évaluation :

5

Thanks Luana and Abby for help and care, from booking to return. Keep up the good work!

Évaluation :

5

Staff are very polite and helpful.

Évaluation :

4

The trailer was dirty when I first received it but when I pointed out it was dirty and stunk, the staff were quick to clean and deodorize it. I was moving beds and other furniture and unfortunately it was raining and I discovered a previously patched corner of the trailer was still leaking.

Évaluation :

3

The customer service was fine and overall experience. Concern I had, entire time driving the rental truck, it sounded like it has a mechanical issue. An engine, drivertrain or transmission issue. Felt like was struggling.

Évaluation :

5

Absolutely nothing .Everything was on point

Évaluation :

5

Awesome service and friendly staff

Évaluation :

5

Put some signage (those small election size) up on King George to show how to access the site when coming from patulla bridge - and along the side street

Évaluation :

4

The new system of checking in on my phone is ridiculously long and conpli

Évaluation :

4

Said every coustmer where you dropped van key But everything is good

Évaluation :

5

This location is very helpful and always helps me with my rentals. Harsheen and Mathew helped me with my pickup process and it went smooth. Will recommend coming to this location

Évaluation :

5

Personnel amical.

Évaluation :

5

Very good customer service

Évaluation :

5

I can not think of anything. From my appointment , to getting taken care of and return, there is nothing that I could see that would have made it any easier. The staff were great and when the staff ae happy you have to know that the management is taking good care of them...

Évaluation :

5

We had a moving with the U-HAUL truck it was so clean and running nice. Thank you U-HAUL!

Évaluation :

5

No need to improve anything they were very professional at the Surrey pickup location.

Évaluation :

5

The trailer interior was both dirty and leaked. We were transporting musical Instruments which are quite sensitive.

Évaluation :

5

Thank you for your good service.

Évaluation :

5

We also had our contents stored at this location.

Évaluation :

5

Good customer service

Évaluation :

3

I was running late for the pick up. I was on hold the entire 30 minute drive from Richmond to surrey trying to advise, I would be 30 minutes late picking up the trailer. I arrived at the location and hung up. Then, despite having checked in online by providing my drivers license and credit card, with no security assurances for my drivers license picture, I had to line up inside for 15 minutes behind someone disputing their charges. The woman in the office was very good. An excellent multitasker, considering what she was dealing with at the time. It's the process that I'm complaining about. She is the reason I gave it an average rating because otherwise it would be very poor. The online process of checking in was redundant and a waste of time. Then on return, your online system on the app for after hour returns has selections at the. He l out step that look like you have to pay again and does not allow you to say you already paid when you picked up the trailer. Very confusing. I eventually selected "other" in frustration and it worked. Also, the step shown in the video for confirming i am at the correct location does not actually happen on the app. I restarted several times hoping to initiate that. Also, it appears the app process is going to complete the transaction without allowing to put the pictures. The pictures part shows up as a surprise step at the very end. this also doesn't match the instructional video. There is a greyed out button about photos that comes up in the first steps that looks like what you would use to add the photos but it has no response. Very confusing. Had to walk through the app 4 times then gave up decided to check out without providing pictures and was surprised by the photo part being at the very end. Suggest you make it user friendly for someone who uses it rarely.

Évaluation :

5

I have been coming to this location almost every week over the past month and Luana is always there to help me with my reservations both over the phone and in person. She is very professional and courteous. Thank you Luana!

Évaluation :

4

A little unorganized but staff is friendly/helpful enough

Évaluation :

5

I like that there are many staff on at one time. Also the staff are extremely helpful. The locker area is kept clean and easy to move around. I was on a bit of a hill unloading the trailer I rented from you. One of your staff came over and helped me push the cart up the hill to the door. Thank you and please pass on to your staff that they are making a difference in your experience.

Évaluation :

5

The staff was very polite , helpful and accommodating Premises were very clean. I would recommend to anyone to use your facility. AAA+

Évaluation :

5

Great staff. Very helpful and polite. The General Manager is very nice and professional. Will use Uhaul again for sure.

Évaluation :

4

Overall it was great except three was no access to garbage bin which was the only inconvenience

Évaluation :

5

This was a seamless and very pleasant experience.

Évaluation :

5

S.O.

Évaluation :

5

Great service.

Évaluation :

1

I was there 3 years u kicked me out for being behind a payment and a half and I lost my belongings because of u I'd never recommend

Évaluation :

3

Alarm keeps going off

Évaluation :

4

Excellent staff, and excellent location. I want to double emphasize that the staff there have been consistently helpful and willing to go above and beyond, and are a major reason why I continue to use Uhaul services and go to this specific Uhaul location. Unfortantely my storage unit did have a rat infestation, and I had to move my things out quickly; so I cannot in good conscience reccomend the location or use it again until the issue is solved for sure.

Évaluation :

5

Your staff were friendly and helpful while moving out. Thank you U Haul staff and management team!

Évaluation :

4

Everything about the storage facility was great I just didn’t like the fact that there was no lighting inside the storage lockers overall I had a good experience 👍

Évaluation :

5

was easy and great, reason i had to go due to moving soon. thanks you guys are great

Évaluation :

5

Thanks

Évaluation :

5

I had stored things there for sometime and had no complaints at all. If there were any problems they were on top of it immediately. I would highly recommend this site.

Évaluation :

4

Everything went smoothly, except for the discovery upon moving out that my couches were damaged by a rat. I'm currently awaiting contact from the insurance company to arrange appropriate compensation.

Évaluation :

2

The locker leaked, ruining some off my items. There was a lot of mouse droppings and debris from the ceiling all over my things. Very disappointing.

Évaluation :

2

The price was reasonable and that is why we moved our stuff to this storage facility. But we are so disappointed due to access hours and also due to rat infestation. The rat infestation was the main reason why we moved out of this facility. All of our boxes had rat feces and droppings(poop) on it or the boxes were chewed up. I would not recommend this place due to the rat infestation as it is a health hazard.

Évaluation :

5

I don't see a need for a secondary address.

Évaluation :

5

You have a very good facility and staff.

Évaluation :

1

Horrible doorways, place is haunted, walkways blocked at entry and ramps make is very hard 5o wheel stuff up to the door. Door shuts constantly. Elevator is shafty

Évaluation :

5

Thank you 😊 😒🤔2

Évaluation :

5

Staff make the difference! Everyone there was great, even the older grumpy guy that works outside, and they are the ones who make the Uhaul experience excellent! Facilities are clean and well managed. I will definitely recommend it and be back myself.

Évaluation :

1

Terrible parking for customers accessing their unit, requiring you to park down the street and move loads of items in and out. The slope down from the sliding doors is difficult to manage with a fully loaded cart. Our unit was invaded by mice that chewed through the foam rear wall. Not sure why there was no plywood for a back wall. The staff were helpful but I was fairly unhappy with the facility overall.

Évaluation :

2

Furniture and clothing damage from rodents. Truck empty on gas over charged tried calling management no reply back emailed no reply back

Évaluation :

5

Everything went smoothly and the staff were very helpful and polite..and I got a free lock outta the deal 😃👍🏻

Évaluation :

1

This appears to be a rodent infested storage facility; even on the third floor. They coerce customers to buy and use UHAUL padlocks; otherwise you cannot rent storage. They are redefining the free market system for which Canadians hold so dearly. Even the manager, tells me that, I rent at my own risk; if there be any rodent infestation of my storage unit. All caught on video tape.

Évaluation :

3

I had to throw around $2000 of my belongings since it was destroyed by rat's. In the boxes and all around there have been rat feces, After I removed my boxes feces all around the floor. This is a huge health issue and should be reported to public health Canada.

Évaluation :

5

I've read about storages free first month or a dollar but my experience with U-Haul Surrey, King George after 108 Avenue was worth recommending not just to my relatives and friends but for all those who know/s me, the facility are secure, clean, shining floors always, motion lighting, conveniently accessible during and after office hours...most especially the knowledgeable helping hands of their friendly manager and staff, thank you is not enough for their efforts and excellent service I've experienced.

Évaluation :

5

Very Happy with service and the manager who showed me around. Very quick with setting me up with a rental unit. Nous les recommanderions à des amis.

Évaluation :

2

way too expensive. over 160$ just to store my stuff is way too much. i’m not living there, why is it so expensive? should be like $50. unreasonable.

Évaluation :

5

We had our personal items stored at Uhaul for 3 years. Reasonable rates, great staff and would recommend this place to friends and family. Thanks again for helping me out and helping our items safe and sound. Thanks, Darren St.Pierre

Évaluation :

1

The manager rips people off with extra charges. I was being charged $100 per month for late fees and then charged a $50 lien fee all within 30 days of late payment. Thats not even after 30days late, it is within 30 days. You should never have to pay half your rent in late fees. This owner us making a lot of money charging this to customers. I want revenue Canada to look into this income that I am sure he pockets. Also, the manager was very rude and sent threatening messages after I complained to the district manager. I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE. GO ELSEWHERE

Évaluation :

1

The average wait for a customer is 25 mins. There is always a line up.

Évaluation :

1

Worst place to load and unload if you have trailer i was told that can't park in front of the loading door i wouldn't rent this place again

Évaluation :

5

The staff was more than helpful looking after my needs I would recommend them

Évaluation :

1

I am giving poor rating because of staff. They are horible, unfriendly. Facility is nice and clean, another problem is every time you get there U haul trucks block the entrance and you cannot enter parking

Évaluation :

5

good job uhaul!good customer service.thanks

Évaluation :

5

Only issue is how expensive it is. I bought a container so I don’t have to pay for ongoing storage

Évaluation :

5

Access hours should be expanded than 7 am to 7pm.

Évaluation :

5

I only put the office hours are inconvenient because there was a couple times at the office closed early.

Évaluation :

5

The staff at this location have been a GREAT pleasure to deal wit, over the last year and a half. Very pleasant, happy, as well with a sense of humour. It has been a great experience, storing my belongings in the unit, at this location. I'm sure to stop by, occasionally, just to say Hello.

Évaluation :

1

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Évaluation :

5

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is ), but BIG THANKS to the GM and AGM 

Évaluation :

5

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

Évaluation :

4

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Évaluation :

1

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can't help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

Évaluation :

2

Sat on hold days on end. Too many people too small of an accommodation you couldn't even drive on the lot embarrassing use of space. Greedy owners

Évaluation :

5

I would certainly recommend you, for your service is really great.

Évaluation :

2

The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.

Évaluation :

1

under staffed very poor service main doors for moveout broken never using that location again

Évaluation :

1

Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.

Évaluation :

5

No lights in unit making it hard to see anything.

Évaluation :

3

When I first opened the storage their was a transition in management. The alarm system was due for an upgrade it kept going off after hours even when i had 24h access. The management seems to change over often doesn't make U-Haul look very good to us renters. Upon me moving out i purchased boxes I had to park near King George as the workers had all their trucks parked In front of the main doors and visitor parking. I was struggling carrying the boxes out to my car and the 2 employee's standing talking one on their phone in front of the door backed out of my way rather than offering to help me. Then on moving out day again the trucks were parked in front of the loading doors. I asked if he could move the truck he said no not really and their was 3 empty spots for the truck. Over all U-Haul would be a great company if the staff was trained better and monitored.

Évaluation :

1

i lost my keys and was told i could gain access to the locker myself by bolt cutters, grinder or locksmith. i had tools so i chose that option. ended up causing a little damage to the door and they charged me almost 1 000 to replace the door and did not accept any responsibility for the employee that told me i was able to cut the lock myself by sharing the cost of the replacement or anything. they are extremely rude men that work there and have horrible customer service and people skills.

Évaluation :

2

The facility was maintained and clean however parking there was absolutely horrendous. They had way too many trucks parking around with rarely any parking spots open for our regular cars when we needed something from our storage units. Upon move out tbe staff was absolutely terrible and rude. We had 4 storage months for about a year paying over $400 a month for the units and when we went to move out the staff kept being rude to us because we we had our truck parked in front so we could load. Obviously moving out 4 units takes time. They kept rushing our moving guys and kept being rude during the entire process. Very poor customer service there.

Évaluation :

5

Just need to give proper instruction for entering and leaving the storage,didn’t know have to sign out after accessing the storage.

Évaluation :

5

No problems. No issues.

Évaluation :

5

If you end your tenancey at the beginning of a new month you should only have to pay for the days used. Not the whole month

Évaluation :

5

I have a great appreciation for the services the U-Haul has provided in having a safe secure facility to secure my personal possessions.. I will definitely recommend your company to family and friends

Évaluation :

5

Between the convenience, the price, the manners of the staff, the frequent communication and more, I would very highly recommend uhaul and will gladly use uhaul again myself. Well done!!!

Évaluation :

1

Lyrics/Letra Never again in my life I'm going to deal with U-haul, totally disappointed of this unprofessional company that overcharges my credit card even when I don't have any storage renting...

Évaluation :

4

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Évaluation :

5

Fast friendly staff helpful as well Thank you uhaul

Évaluation :

1

The moving was frustrated because U-haul in the last minute realized that they couldn't move out my U-box from the storage due to the door to access the storage was broken. Mr Mike was very nice and

Évaluation :

5

I had an extenuating situation with my storage locker 150. Manager Ali and Fereza & Karin were so helpful and went above and beyond to help me with great compassion and kindness. God Bless you

Évaluation :

4

Did not have to go to storage

Évaluation :

5

My experience with this U-Haul has and always been great I highly recommend anyone to use this place thank you U-HAUL

Évaluation :

4

A mistake was made initially with me securing a 10X10. If there weren't any 5x10 available, I would have been hooped.

Évaluation :

5

My overall experience with U-Haul Langley and Head Office was horrible as they took my reservation on moving day but had given the unit away by the time I arrived with my goods, but Surrey was great.

Évaluation :

1

I will never use U-Haul again and I will encourage anyone who asks to use another storage facility.

Évaluation :

4

Service was actually excellent, once we got the miscommunication, straightened out, there seemed to be some confusion about how long the box was going to be away from your storage place.

Évaluation :

5

Excellent costumer service. Quick and thorough. Would recommend.

Évaluation :

1

Could never get ahold of the location its self always got transfered to the call center . i live in toronto and my stuff was in b.c. so made it almost impossible to line up my moving company

Évaluation :

2

Over the time I stored with Surrey uhaul my pod was knocked over and damaged, I was told that my the contents of my pod would be up for auction because I was a day late, could not add access online

Évaluation :

4

Very good customer seevice

Évaluation :

4

All of the staff members that helped me were kind and very helpful.

Évaluation :

1

UHaul has e-mailed me to ask me to comment on Ubox service in Surrey, B.C. I have never had a UBox there. I never booked any UHaul service in Surrey, B.C. UHaul online system is broken. Don't trust it

Évaluation :

1

My review for U-Haul is poor. Customer service was awful she set me up for a storage unit telling me it was free and when I got to the space it was $119.00. telling me it wasn't free so I went to PC

Évaluation :

1

My experience with UHauil has been horrible. 3 Customer Action Reports I filed, that's how bad it was. Though I was compensated for the frustration and turmoil - I will never use them again.

Évaluation :

1

When we came to pick up our uship boxes. They were not ready for the time we were promised they would be ready. The boxes were loaded on the trailer incorrectly and needed to be reloaded... No space.

Évaluation :

2

Too expensive. Moving out should have been easy but your staff didn't close my account so I've been getting harassed to pay for it when I didn't have it

Évaluation :

5

I had a ferry to catch and the staff went out of their way to give me access to my unbox early. Very pleased.

Évaluation :

5

My experience was actually perfect. No extra charges... no penalties when leaving. Helpful and nice staff, I have nothing bad to say and highly recommend this facility

Évaluation :

1

Staff fooling around in vehicles. Only one trolley available to move my items. When asking staff for assistance they are nonchalant and surly. Not happy with the frequent price increases.

Évaluation :

3

I rented a locker for 1 month. Paid upfront and removed my items from locker on day my 1 month rental expired. I was continuosly sent emails and letters to say I owe for a late fee and the next month

Évaluation :

1

the worste customer service. no help. bounced around from one phone # to another. long waiting and uninformed staff. the manager at my location in my opion has been lazy attending my account

Évaluation :

4

Trouble getting a cargo trailer, Fri Surrey wrong trailer, Sat Coq trailer not returned, Mon Coq trailer not returned, Port Moody trailer lights broken, Langley got it. Great, helpful Reps. $50rebate

Évaluation :

1

Henrique has good customer service ; Jordan smith needs to accomodate "ALL Paying" customers and Dont kick out Paying customer if he doesnt have an answer . Adhere to Safety Protocols