Customer Reviews for U-Haul Moving & Storage of Truro

Évaluation :

5

Staff were helpful in hooking up trailer. Excellent service.

Évaluation :

5

Everyone was awesome!!!!!!😃 thank you!!!!!

Évaluation :

3

You should not be advertising the 6 by 12 trailer because it is a 5 by 12.

Évaluation :

4

We would rent again if needed.

Évaluation :

4

Staff who set us up with utility trailer was excellent and helpful.

Évaluation :

4

the building uses motion detector lights which in some areas were slow to come on leaving you in the dark a little longer that I liked to be .

Évaluation :

3

The unit I reserved was not at the dealer, and had not been for over a week. I had to drive 45 minutes to Truro for the nearest truck, which necessitated my need for a dolly, which I had to pay extra for. The cargo door cables were obviously too loose, as they wrapped around rollers-the first time I opened the door. I had to cut cables to close door. While towing my SUV to our new location, one of the dolly straps broke, causing my vehicle to crash through a sign and into a field. U-Haul agent stated roadside assistance was not included for the towed vehicle, which was listed as being a Honda Civic, which I have never owned, and that the damage would not be covered by U-Haul. FYI, it is called financial liability when a piece of rented equipment fails and results in damages. My lawyer will be in touch.

Évaluation :

5

Tracy was an absolute delight to deal with. She is one of the most helpful and kind people I have ever met and I really can't thank her enough for helping us during a very stressful move

Évaluation :

5

Staff was very frendley good English and helpfull very nice young man I would hire him if I was not retired 😀 Russell webb Spry bay NS 902 476 3311 Call if you require anything

Évaluation :

5

Price was good. Trailer was great for the job I wanted it for.

Évaluation :

2

If you have a reservation and pick-up time for the U-haul equipment, consider that you might be denied the equipment you reserved as the previous renter may want to keep it longer. Always have a plan "B".

Évaluation :

1

Due to that fact that they used a credit card that was not authorized to use plus harassed me for 6-7 months trying to get me to pay for a unit that was no longer being used by myself. Numerous calls from different people. Made zero since after explaining countless times that I didn't jace a unit.

Évaluation :

5

The app can be a bit confusing…… I set up a reservation, received a confirmation number. Three days later I checked on it to find it was cancelled. No notice…. Luckily I found another trailer a started a new reservation. Overall a good experience. I already have my next trailer reserved.

Évaluation :

3

I had booked a 6x12 trailer for the day a week before picking up. We came from out of province to move our daughter from university. When I went to pick up trailer at 9 am as instructed I was told to have it returned by 330pm it I had booked for an entire day because of travel time and time to move and re-store furniture. I was given till 530 to return because trailer had been double booked. Upon our return from the valley I was called from U-Haul at approximately 345 wondering where we were and when we would return. The person on the phone had a strong accent and I could not understand them so I said I would be there in 15 mins which I was and trailer was returned early. I was not happy that I was being harassed as to when trailer would be returned because this issue had already been dealt with and I went out of my way to hurry when I should not have had to.

Évaluation :

4

It seems that the hitch on the trailer is badly worn, because no matter how tightly it was attached to the 2-inch ball on my hitch, it continued to rattle over every bump in the road.

Évaluation :

3

Door swipe instructions to enter building were not clear as to how to check in vs open sliding door vs enter with truck. Swiped the wrong spot on 2 different spots before finding the 3rd swipper which was the correct one to start with. No one informed us that there would be a pillar in our unit. Unit was very clean. Map was clear as to how to locate our unit. Staff was very friendly. Lots of carts are available for transporting items.

Évaluation :

5

Excellent professional service

Évaluation :

4

Any other time I've rented a vehicle from U-Haul, I received a full tank of gas and filled it again when I was done. This time, the tank was 3/4 full and I was asked to refill it to 3/4 which means trying to guess how much gas I used. Completely ridiculous. Ended up putting way to much in to avoid potential penalties. Why the change? Very aggravating.

Évaluation :

5

No improvement needed. Staff member was extremely helpful and polite. I will do business here again if needed.

Évaluation :

5

Friendliness of staff was way above average

Évaluation :

2

Tried they are out for money not to dYizfy their customers

Évaluation :

4

The pick up on day was confusing 2 different sets of paperwork due to information was incorrect due to vehicle identification and license plate. Changing a booking for the size of truck for day of travel was big hassle. Availability for truck was stressful being moved from location numerous time. Thanks to Beverly in New Glasgow Location by exit 20 who helped to locate a truck twice move was successful. Other places did not care or follow up to help.

Évaluation :

5

I initially booked the truck at this location approx. a month in advance only to be told I had to go to Pleasant Valley rd. Pictou County to pick up. This is about 60km out of my way. I do not understand this where I pre booked and also ad calls stating that the 20' truck I booked was not available. I did get a 20' after saying I would not accept a smaller truck. For this reason I would be hesitant to rent another truck from U haul. Both locations were great to deal with and I do not feel these issues were their problem

Évaluation :

2

Check in process was smooth - returning the truck was a complete shit show!!! The dude took the key to check the km & did not return. We waited for 20 minutes. 5 minutes past closing time & he was still not back … from checking simple km!! We left! Only received a $2 refund after FILLING the gas tank (when it should have only been 3/4) && used LESS km that originally quoted!!

Évaluation :

1

Uhaul broke down after 2 miles

Évaluation :

4

Inside windshield was really dirty on the van. Thought is was outside, but wipers and spray were not the issue.

Évaluation :

3

Better coordination of reservations. Took 30 minutes for the staff to figure out my reservation and get me a truck.

Évaluation :

4

Employees are doing an excellent job, the UHaul systems need significant upgrades. The system is outdated and it makes customer service really really slow. Payments take ages, and input into the system takes the customer and the UHaul employee in circles which takes so much time. Something with a robust CRM system would take seconds took probably 20 minutes. Beyond this, it seems the security system was glitchy which reduces my trust of storing my things.

Évaluation :

5

After the amount charged on top of what we payed I could not recommend

Évaluation :

4

Your staff are very good. They provided me with efficient service and a pleasant experience. Your van seems to need some work on its suspension - probably new shocks. It was unstable, bouncing around, leaning too much on curves, etc. Other than that, the van performed well.

Évaluation :

5

The general manager, Kim was incredibly helpful and very considerate. Taranjeet did some expert-level trailer work on my behalf...the whole experience was top notch from start to finish!

Évaluation :

4

We had an issue with trailer lights when renting an auto trailer from this location. Testing by u haul personal indicated that the issue was with my truck. I took the truck to local dealership for my truck, it was inspected by auto tech at dealership and found to be fully operational . The problem was with trailer wiring. Went I returned to u haul the wiring connection on the u haul equiptment was changed. The trailer lights operated normally with my truck. But this issue set me back by an full hour

Évaluation :

3

I am extremely displeased and disappointed by my recent rental of a 20 ft truck on March 1, 2025. This rental was made on behalf of a local non-profit organization. The purpose was to transport 18 E-Bikes to individuals in Sydney, NS, which our organization received as a donation. Within the first 90 Mins of receiving the truck, the check engine light came on. I called the office and was reassured that it was "likely a tire sensor." The truck then stalled completely at a 4 way stop. We were forced to make the difficult decision to abandon our plans and return this obviously unsafe/unreliable vehicle. As a result, those in need of these the bikes (for transportation to work/school/completing activities of daily living) are left waiting. Plus, our organization has incurred additional/unexpected costs related to unplanned storage of the bikes & the expense of hiring movers. U-Haul, please do the right thing & provide me with a full refund.

Évaluation :

1

Had 2 storage units in Bible Hill. Doors were froze had to wait for someone to come thaw them. No one on site. Unable to get in buildi g with code to use the washroom. The parking lot was a sheet of ice. Multiple vehicles just spun tires because of it. One unit leaked destroying furniture.

Évaluation :

3

Our initial involvement was fine. The staff were helpful and things went well - however, we returned our vehicle "afterhours" which was fine as well but then got a call the next morning to say there was damage to the vehicle. We knew we had done no damage and we were very concerned - anyway fortunately we had taken pictures of the vehicle prior to moving the vehicle (only because I saw someone else do the same thing). As it turned out the miniscule "damage" to the plastic bumper was already done by someone else. If I hadn't taken those pictures I dread to think what kind of problems we would have had. I recommend to anyone renting these vehicles to scour the unit from back to front before taking possession because the "damage" was difficult to see due to the salt and mud covering the back of the vehicle and without the pictures and being able to scrutinize up close we would have had a real mess on our hands. Actually there was another customer there when we went in to discuss this with the staff and to show the pics - he came to me afterwards and asked if they were trying to charge us with some damage etc and said that he has experienced the same problem every time he's rented from them but he felt stuck because they were basically the "only game in town". Anyway BUYER BEWARE!!!

Évaluation :

3

Several items I ordered online were not available on the day. I even ordered over a week in advance

Évaluation :

5

Always impressed by how neat, clean, and tidy this facility is.

Évaluation :

2

I went to pick up my truck, and although this wasn't my first time renting a truck, I've done it multiple times in the past. The girl who rented the truck to me provided great service, no doubt. I got the keys and went to my truck. I was just in the parking lot when I noticed the brake lights were on. I tried to figure out if I could fix something, but nothing worked, so I decided to ask someone for help. I found another girl and explained the issue. She told me, "Oh, don't worry, it's fine. At least the truck works, and you can drive it." I wasn't satisfied with her response, so I went back to see if I could find someone more senior. There was a guy, so I asked him to check it out. He came over and said, "Oh, the light is on because it's parked, but once you start driving, it will go off." I was skeptical, so I suggested, "Why don't you drive it for a minute, and let's see what happens?" He agreed and drove the truck while I sat next to him. The light was still on, so he said, "Let me call someone." He couldn't get a different truck right away, as there seemed to be a policy about returning trucks to other locations. Fortunately, they found a customer who would pay to have the truck moved, but it meant uncertainty throughout my trip. He told me they had arranged that, but I still needed to take the truck. He assured me there shouldn't be any problems. Since I didn't have another option, I agreed. I had to drive the truck for 120 km with that uncertainty hanging over me. Luckily, nothing happened during my trip, but the main issue with this experience was the uncertainty. I wasn't sure if something would go wrong while driving. I don't approve of U-Haul for this, and I think they should ensure their vehicles are properly updated and repaired so customers can rely on them completely.

Évaluation :

5

Satisfied thanks

Évaluation :

5

As a first-time customer, I was extremely impressed. The staff at the Truro location were professional, welcoming, and provided comprehensive information with excellent rates for my trip. Je la recommande fortement.

Évaluation :

5

No suggestions

Évaluation :

4

I was standing in the retail store with nobody around for several minutes. An employee came through the front door looked at me and didn't say a word. Walked right past me at about 6 feet away and never said a thing or acknowledged me. A minute later he came back by and didn't say anything again and was going back outside when I spoke up. I wasn't thrilled being walked right past twice without a word. When I asked he said someone else would be out. The second employee was excellent and I returned the trailer.

Évaluation :

5

all good

Évaluation :

5

Only issue I had was upon close out. The lady that took my info on a Saturday told me she would get someone to close it out on Monday. Because she didn't know how. And that I would get a email stating so on Monday. So by Friday still no email I had to go back in and my rental was still active. Had not been cancelled yet. The worker on shift at that point was able to close out for me and had confirmation immediately. Other than this little glitch my rental experience was great.!

Évaluation :

4

Andrew was excellent: knowledgable, friendly, positive, energetic and trustworthy. ,

Évaluation :

5

Nothing it was an excellent experience counter staff was amazing and truck was easy to drive!!

Évaluation :

3

Not sure who the gentleman's name was that completed the return - but he was really great. Very friendly, accommodating and probably too good to be working at U-Haul. He should get a raise for having to deal with the inadequacies of the company. It is a sin really that front line workers have to absorb the discontent from customers because U-Haul is so greedy!

Évaluation :

5

This unit is well maintained and temperatures kept at a reasonable level. Staff have always been there to answer any questions I may have had and were always friendly about doing so. I will definitely be back if I have any further storage needs.

Évaluation :

5

Everything was great

Évaluation :

3

Had to borrow ratchet straps to get car home as strap on passenger side was unsafe to use really should not have been given that trailer no have to figure out how to get straps back to a person that lives 1-1/2 away

Évaluation :

1

I’ve seen retards do a better job than the dumb fucks you got working there, one of the poor cocksuckers gave me a number to call a uhaul call centre to find a location that had 6 DIGIT NUMBER!, I may be on the spectrum, but the people at Truro u haul set the curve on said spectrum

Évaluation :

2

Given vehicle with engine light on. Passed key truck in back parking lot. Back door difficult to open. Had to refuse truck Given another one, spent half an hour defrosting it. Thumbs down for Customer service. Rental over 300 for about 225 km same day returned.

Évaluation :

2

Gas was wrong, they said it was at 1/2. It was on empty. They entered the wrong drop off location and I was almost charged an extra 400$, had to call has office in Halifax twice at drop off. It was 25 minutes to get it sorted out.

Évaluation :

5

Could not have been an easier experience and great pricing on units. Very convenient.

Évaluation :

5

Very convenient and well run facility

Évaluation :

4

Found employees very difficult to understand and they didn't have much patience. Customer service is lacking. Note: the truck had Idaho plates. Hence no snow tires, it is January here in Nova Scotia.

Évaluation :

1

Trailer was bouncing on hitch and tail gate entrance wasn’t close to 6 feet.

Évaluation :

5

Customer service was fantastic. Best I've had in a long time

Évaluation :

5

Staff were helpful and ensured the trailer was properly hooked to my vehicle. 👍

Évaluation :

5

Nothing my experience was great

Évaluation :

5

The U-Haul in Truro NS is much neater and cleaner than the one in Sherbrooke St near Summerside PEI. The one over there was dirty and the 15ft truck was filthy with empty cups and paper under the seats it seems as though the workers never clean the truck before we got it.

Évaluation :

3

I didn't find it very clear on what the process was to first going in. Luckily a helpful employee was there to explain things while doing her rounds. She was also around again when I was starting to make my way to the office because there was no lock located in my unit like I was told there would be. But she promptly got me one and was extremely helpful. I wish I could remember her name because she was great. I have heard some unsettling things about the storage facility in Truro and Bible Hill (about people supposedly paying but being locked out of their unit) so I was a bit hesitant, but I'm hoping for a flawless use of the facility. I'm also unsure of when the amount is due each month. More clarification on that would have been helpful unless I just missed it.

Évaluation :

5

The agents were professional, and yet very friendly and courteous.

Évaluation :

1

I called to check the status of the rental, and had to deal with the worst customer service rep I've ever worked with. Olivia was rude, dismissive, and changed my rental. This cost me more money and time. Overall a terrible experience

Évaluation :

3

Trailer door nearly inoperable. After paying over $700 this is unacceptable because if the employees had checked these things that trailer should have never been rented until repaired

Évaluation :

5

The staff were wonderful.

Évaluation :

4

Put nova scotia plates on so I don't have to pay tolls or reimburse for the tolls. Just a thought. Thankyou.

Évaluation :

5

Everything was great this time. Had a young guy wait on me that was really nice and helpful

Évaluation :

3

4pin to 7pin adapters should be available at all locations or you should update your equipment.

Évaluation :

4

Found the app used to check the truck for damage not to be user friendly for use on iPhone.

Évaluation :

5

Just love the young guy that checked me in when I got back from my trip. Always a pleasure to see him. Thanks Again.

Évaluation :

5

we picked up our rental on a Sat night/ 6ish - there was a young man working alone at the desk - it was non stop people looking for rental space/units - he was extremely polite, calm and very professional and efficient - even with people waiting in line. I was surprised to see any one out on a Sat night looking for service even though it was Nov 30 - we had 24 hour rental because we only got keys to the apartment on the 1st. Thank you to the young man who did a great job in service, that is not something we see or expected. Kudos...

Évaluation :

5

Very good service

Évaluation :

4

I would have liked a demonstration of how everything worked I hadn’t rented that type of trailer before

Évaluation :

5

I've never met a happier and more helpful staff. From CSR to cleaner to phone support. Everyone has been amazing

Évaluation :

5

A1, great service and advice. Highly recommend.

Évaluation :

2

It took way to long to get going, I rent vehicles all the time, but I would rent anything from that location again, until there are improvements made to this location, it's appears that there's a lot work need to done there, hopefully better next time.

Évaluation :

4

I was asked, as usual, for an alternate contact number. However, this time they insisted on calling my wife, for some reason , to confirm it.my eife is quite often on zoom meetings and can't answer the phone. This is going to make it awkward to rent if every time you need to call her to confirm it. Some times she won't be available to answer her phone. I asked if the one confirmation e we could be noted snd enough and was told that now the corporate policy is that they have to confirm it every time and if they can't reach her because she's in a meeting, they can't rent to me. This is a ridiculous policy. If you confirm the alternate number , it should be on my file as confirmed and I should not have to risk making arrangements and then finding out I have to cancel them because you can't reach my wife , whom you've already confirmed as a valid alternate number

Évaluation :

5

Very pleasant to deal with.

Évaluation :

5

Employee was very helpful and great customer service..very quick and friendly service.

Évaluation :

5

Everything was great,very happy with service. A young man named Andrew waited on me each time I came in for anything and I couldn't have gotten better service. Thankyou

Évaluation :

5

I found the new process of checking out a truck quite frustrating, where you click the link then follow online prompts to take pictures of different angles of the truck and miles didn't work well with my camera, it was a full and busy parking lot, and the camera seemed zoomed in so I had to walk so far away to get the picture and for the miles it would not focus so it was legible.

Évaluation :

4

When I booked online was to receive the first month free storage but was charge. Please explain.

Évaluation :

5

Desk staff very helpful

Évaluation :

3

The questions you ask for feedback about are given yes or no style answers and I think you'd get more accurate feedback if it were on a scale of 1-5 or if it had the option of short answers. The facility was dirty because the garbage can next to the exit was removed, which was intended to prevent abuse of the garbage disposal inside the building, but the garbage accumulated in the community sharing-area anyway, and on the ground beside the exit, in the same place the can used to be. Removing the garbage can did not remove the trash, it just shifted it and made small garbage items collect on and beside useful furniture and in the hallway. Also, I'm not impressed whatsoever by the policy that I cannot get a partial refund for the last month I was there, considering I've been a patron for over a year and only used one week of my final month. Someone will most likely immediately take my unit and its not like you're going to be put out to treat me with respect. I would recommend reflecting on this policy and would suggest a policy revision. Leaves a very bad taste in my mouth of corporate greed in what was for the most part a fairly smooth and reliable service otherwise.

Évaluation :

5

The young guys that work there I think their names are Dawson and Ashton were so helpful. Friendly and went above and beyond for us.

Évaluation :

5

Everyone well above and beyond my expectations. I would recommend this facility to anyone. Thanks so much.

Évaluation :

2

Never went in there alone, when moving stuff out there was homeless people in the hallway with blow up mattress. It's a very unsafe spot.

Évaluation :

4

all was perfect I was just a bit taken aback when rates went up otherwise service and friendliness were excellent thanks so much

Évaluation :

5

This was my first time using self storage. If I ever need storage again I wouldn't choose anywhere but U-Haul! Everything was very easy and stress free.

Évaluation :

5

Excellent location very pleased with our experience following a down seizing move . I would definitely use this location again .

Évaluation :

5

Easy access and plenty of carts were available. I have already recommended U-Haul to my friend and family Thank you Bob

Évaluation :

5

Once again Uhaul has been so helpful and kind. They helped me in an emergency. Whenever I need to move or storage I call Uhaul right away!!! Thank you!!!

Évaluation :

5

Easy process, clean & secure facility. Dawson @ Truro, NS location was knowledgeable, pleasant and helpful.

Évaluation :

5

The staff were very nice / helpful and friendly

Évaluation :

5

Phone staff efficient pleasant and polite

Évaluation :

5

U Haul in Truro, Nova Scotia was helpful and explained the system well. We felt confident that our belongings were safe and secure. The site was clean and organized. We are using another storage location in Hamilton, Ontario and hope that this location is as well run as Truro has been.

Évaluation :

5

Thank you U-Haul for being a safe facility to store my items until I had a space available at home for them. I always felt comfortable that they were in the best place possible; that is, just like home! Also, your U-Haul boxes are awesome. I used the size small square boxes as they were easy for me to carry and store. I sealed the boxes closed with your roll of brown tape. That tape is the best I have ever used on any closure. Before I left your facility I bought an extra roll. :) Thank you so much for the great customer service and being a fantastic facility.

Évaluation :

3

We were initially given a unit that was already occupied. But the staff quickly fixed the problem and got us 2 smaller vacant units. Though as warm and humid as it's been it was sad to see staff running around in hoodies. Staff commented on how hot it was but he was made to wear the hoodie. If it's true they are made to wear them and have no choice Please reconsider. It's not a good look seeing staff physically uncomfortable because of a uniform they are made to wear.

Évaluation :

5

The staff member we dealt with was very friendly qnd very helpful, 10/10 would recommend

Évaluation :

5

Michelle was at great help and very nice and professional at Truro U-Haul

Évaluation :

4

In reference to my comment on hours/office, it was more like the inconvenience in having to walk around the corner to gain access to someone in the office. As a senior I found this difficult. I would like to see an access door from the lockers to the reception area. I also was disappointed to see delinquent fees on several invoices sent to me. It upset me, as I know we arranged for the payment to come off my VISA on a monthly basis. I appreciated Michelle friendly and business like manner and I think invoices came from the main office in the US and I would very much appreciate receiving a full account of what I was charged per locker per month and when I was charged roughly $15,00 delinquent fees, I would expect to have proof that my VISA was reimbured these fees as I was under the impression the amounts for all three rentals were billed to VISA automatically. Thank you Albert McNutt 33 Pleasant St., Truro, NS B2N 3R5

Évaluation :

4

My first request was lost so we had to start over.

Évaluation :

5

Dawson was pleasant, knowledgeable, patient. Super helpful with resolving an issue.

Évaluation :

5

Everything was great. No complaints at all. Merci.

Évaluation :

3

It was great having a storage unit. But I have paid up till 18th but they closed my account. And they don't do refunds. That has to be the worst customer service ever. I couldn't pay for half a month had to be a full month. I paid and they shut my account. So now as my unit is empty and cleaned they can reuse it and earn more money on something I paid for. I would look into changing your policy or not shutting down an account till it's over.

Évaluation :

5

Michelle the manager was perfect!

Évaluation :

4

Happy with service friendly staff

Évaluation :

4

Very accommodating and understanding

Évaluation :

5

Michelle was extremely friendly and helpful. Was a pleasure doing business with her at the Truro branch Thank you Michelle

Évaluation :

5

I wasn't in there very long as we were just decluttering. But I was very impressed with the cleanliness and the friendly staff. It felt very secure and dry. There was a little hiccup with the elevator the last month but I know those things happen. And would still rate the facility very high.

Évaluation :

5

A+

Évaluation :

5

A well managed operation!

Évaluation :

5

All employers that I had contact were helpful courteous, knowledgeable my first time experience with storing was stress would and have recommended U-Haul for storage and rental to my friends thanks Nancy Pelkey

Évaluation :

5

The facility and the staff were excellent!!!

Évaluation :

3

The code that I was given online didn't work but the doors automatically opened anyways so we just walked in and went to our unit and found it and brought our stuff in to store it. I tried calling numerous times the next day to make sure everything was good to go but the calls kept being directed to the main number or placed on hold and never came back to.

Évaluation :

5

Always a good experience renting either truck or locker! Merci!

Évaluation :

3

The large lockers were much too far from the elevator, having large items I shouldn't have to travel far with them, also the floor was very uneven, grooved and difficult to navigate with items on cart without them falling off. The temperature could have been a bit warmer, but was satisfactory. Merci.

Évaluation :

5

My storage was sold on Jan 9, 2024, that's what I was told

Évaluation :

5

Great Location / Great Facility / Great Service / Fantastic Staff Thanks for the seamless experience.

Évaluation :

4

I dont know. , i didnt move the stuff in the unit, it was done by my sisters and brother in law, as i live in Newfoundland .

Évaluation :

4

Well looked after.

Évaluation :

2

Fr the time I rented the truck to get my stuff to the storage unit ancceven leaving was a nightmare ...anything that coukd go wrong did. Saying no trucks to no units then somehow having 2 units ..for the trouble I was told oh let's make it right and give u one month free only to find out that's the normal thing with a truck rental ??? My unit has no working light , there was a pillar in the middle taking up alot ofcspacd but i was charged the full price??? Then there were homeless people staying in units...the security system didn't work my card to de activate the zlarm didn't work. Was told its being worked on to it was fixed to dontvwory its OK ..good thing I had insurance I guess no ond ever came to check out the alarms not only on my unit but every other alarm that went off ...on check out the store said to xall ..I did but was directed to the 1 800 number centre ...they said ...ohh u havd to go into the store..I moved to a different county so it was extremely fistrating ..the call centre nited my account n suggested i call the store which i did but yet another mess up...so another call to the store still another hassle. given wrong info and just recueved another email saying I was overdue ..I had the unit clear on Oct 31st ..just redicioulous ...the store blamed the call xentrexand the centre blamed the store ..the only reason I used uhaul tye 3 times I did was because there was absolutely no other moving and storage providers..the only saving grace was the uhaul depot in Ambercrombie Automotive in New Glassgow He went above and beyond absolutely fantastic and even apologized for all the inconvenience, misinformation and trouble we went through just an outstanding depot

Évaluation :

1

All my furniture got ruined from leak in roof. Claim filed. 

Évaluation :

5

Truro has a Wonderful staff very friendly and professional! Great experience

Évaluation :

5

Think need be 24 hr thanks

Évaluation :

5

The UHaul storage unit was much needed. I appreciate all the help in a stressful time. Merci.

Évaluation :

5

Michelle went beyond to ensure my online storage mistake was quickly corrected and had me on my way. Thanks Michelle for all your help.

Évaluation :

5

Loved Michelle and her friendly demeanour. Thanks!

Évaluation :

5

Easy to use and we have no complaints

Évaluation :

4

I would not hesitate to store my belongings here again.

Évaluation :

2

U haul Still will not respond to my questions. Storage facility was good and although office staff was friendly they seem to have trouble dealing with the accounting. Still don't understand why they jacked up price mid month a while back and said if you lock in it will stay the same. They don't respond to emails, just give you the runaround

Évaluation :

5

Super nice staff, helpful, and friendly and takes the time to listen to your needs and answer your questions.

Évaluation :

5

Heated area is too hot.

Évaluation :

3

Finding out that the security system was down for weeks preventing me from having access when I was moving was a very large inconvenience, was also not impressed to hear that there were no alarms on my storage unit during this time and that it was going to be a few weeks before it was fixed. Also the fact I had paid for a full month a week before I moved out and did not get any refund on the remaining 3 weeks does not sit well.

Évaluation :

1

Staff was friendly but incompetent, I had to spend several hours on the phone to deal with their mistakes.

Évaluation :

5

Darryl at Truro location went above and beyond to ensure I would be okay. When I realized the unit I originally rented was too small they were able to find me another one within minutes. Excellent customer service indeed.

Évaluation :

5

When I first called lady was very helpful but I misunderstood and thought I had booked spot so Michelle called and explained situation and offered me one of last spots. I am so grateful she called and was so friendly and professional to me. She made everything so easy especially since I'm coming from BC Nothing but high praise for Michelle. Thank you!!

Évaluation :

5

Michelle at the Truro, NS, facility helped me. She was awesome….friendly, polite and knows her stuff. Merci!

Évaluation :

2

The reason I have give these ratings is because the two times I tried to get in on the weekend or after 7 PM I could not because the door is broken. The first time I thought it was something I was doing wrong and I just had to come back another day which inconvenienced my friend who had a truck and was helping me as well. When I called U-Haul, there was nothing they were able to do and they tried to contacted the manager shortly after 7 pm, but got no response, so I simply could not access the facility. I was lucky my friend was able to help me that day because he goes on the road for work and luckily happened to be home the next day next when the facility was unlocked. On the day I moved out, I went there before seven to make sure I could access the facility before I got my sons to come with the truck. I tried to get in I could not, and by the time I went up to the main door, the staff had left. A stranger basically tried to show me how to force the lock to open the door, but I wasn't strong enough, so I got him to let me back inside and I had to simply wait there until my helpers could arrive to make sure I would have access to the building. The gentleman who helped me, said he had reported the door being broken previously, numerous times. For all of the money that I paid for that storage unit I should've been able to get in there anytime that I needed to. However I will say, each time I went there to see the staff they were very helpful and friendly.

Évaluation :

2

Keep up the great work.....it one great place to put all your stuff.... clean and dry..... thanks 👍.

Évaluation :

5

Staff were very helpful and professional. Staff made all the difference for an excellent experience. Merci.

Évaluation :

1

The fact that the storage units are not pro-rated rent is ridiculous. Especially if after "closing" the account I also lost access. I paid $140 for THREE DAYS of storage unit access because I am a shift worker (16hr shifts) and could not get there in time to empty it out. I guarantee that this unit has been rented out again already, therefore allowing you to "double dip" on the profit, which is very disheartening as a consumer. I will be filing an official complaint with the Better Business Bureau.

Évaluation :

5

All Staff were professional helpful and courteous

Évaluation :

5

The girls at the desk were extremely helpful and cheerful. How did you find good workers, I sure can't.

Évaluation :

5

Enclosed trailers need jacks on them I'm 67 years old and unable to lift on and off and it's probably no right for employees to risk back injury doing so.

Évaluation :

5

It was a great feeling to know our stuff was safe in a very clean dry place.

Évaluation :

5

Don't take my opinion of this storage facility as my opinion of UHaul in general. Should never have needed this facility if UHaul hadn't failed me in other ways.

Évaluation :

4

everything was mostly great. only negative thing I can think of was the price e increase 2 twice over 3 years was not pleasant, seemed a bit expensive, but I felt comfortable with my item stored at the location.

Évaluation :

2

The staff didn't use the website booking system. We booked online, and were never contacted in person about our booking. We didn't get an access card until we were locked out of accessing our unit after staffed hours. When we inquired in person we were told we needed an access card and given one. After two years of renting our unit, we emptied our unit on the weekend, and finished after staffed hours. Living a distance from the unit, we checked out online. No one contacted us, and after a week of waiting for check out and our renewal coming up, we called. They asked who we had spoken to. "No one, we started the move out process online." And then we were told, oh, we don't use the website, you have to contact the office. How? It was closed when we moved out. Altogether we spent over $4000 on our unit, but we remained just a number until the end. Uhaul is a great company to work with. Pick another location for your storage.

Évaluation :

4

No problems. Except the lock on the new unit was sealed, I couldn't break it, & even the staff person who helped us had trouble with it, did not have an appropriate tool to help get the seal off (tho he was glad to try it, & eventually got it off.) Thank-you to him for helping us!

Évaluation :

5

Appreciated the friendly staff who let me know when I had left my unit unlocked and who followed up with me right after I emptied my unit this past week. Merci.

Évaluation :

2

U haul ripped us off a hundred dollars.not very honest .

Évaluation :

2

I call and was going through major changes in my life and family loss. I called to reserve the locker for a Friday April 7th. Due to the stress of my situation I had not notice they took my credit card and booked it that day on the 2nd of April.i rented my trailer the same day and moved in the locker April 7th. I did not realize the error until it was billed automatically May 2nd. I spoke to manager Riley and she said nothing I can do to bad for me basically. I then already rented the trailer for May 7th so I could move into my new home May 8th even though I totally got screwed over. I brought the trailer back on May 9th. Manager Riley was told I am done with this locker move me out of it as again I did not need. She obviously did not do so as I was called for 2 days saying I have no lock on the locker. Well of course not I told her to move me our. Needless to say this is the last time will ever deal with you. I have told this story to friends already and all of them could not believe the in human treatment and rip off. Riley wouldn't even give me a break on the trailer rental. So I know nothing will be one for and I am wasting my energy here but I wanted you to know I will make sure I let as many people as I know of the treatment you get from UHAUL

Évaluation :

2

The door was open, no need to enter a security code and it wasn't obvious where I was supposed to sign in. Does not feel secure at all, anyone could come and go. I went to the Uhaul store to find someone to talk to but there was a sign saying back in ten so I just left. There was a puddle of water outside my unit, and the light above my unit does not work. (4131) Not a great first impression. It does not feel safe or secure.

Évaluation :

5

Seems some homeless people are living in some units. I brought this up to the staff so hopefully addressed.

Évaluation :

5

I was full of Aniexty has I had to offload my uhaul myself. But not 5 minutes in the door and the staff had my worries relaxed. Excellent people

Évaluation :

5

Clean, accessible and convenient! Staff were always pleasant and helpful. Renting a small unit on a month per month basis was just what I needed.

Évaluation :

5

Very helpful and friendly staff, from truck rental to storage unit. Would highly recommend.

Évaluation :

4

thanks for your help and easy access to your facilities, the only issue was it was cold and the truck battery did not work a little scary driving to pictou, but we did get on the road within 30 minutes. very professionl, but wondering if could at least a few months free or a bit more of a discount it was there for at 14 months due to house being built. something to make things a bit easier and less stressful money wise. Thanks all

Évaluation :

5

It was a little hot when moving stuff in and out but otherwise great

Évaluation :

5

The Staff were wonderful & helpful and a pleasure to have dealt with. They have great Customer Service Experience and are all great at what they do. I would recommend this Location. Great Job U-Haul Staff in Truro,NS.

Évaluation :

2

I got behind on storage fees and contacted several times trying to make payments on the unit not because there was valuables in there because every memory of my life and my children's lives were in there. The reason I got behind is I got very sick with cancer and was not able to work. I explained this to staff and management and was told they would not accept payments no matter what the circumstances were. I would never recommend a company who has no compromise when it comes to a deadly illness which cannot be comtrrolled

Évaluation :

4

The only problem I had was that I called 3 times to set up automatic billing which never happened. I finally contacted Brandon who finally managed to get it set up.

Évaluation :

2

Unit leaked and due to post and abutment did not get full storage size that was being paid for

Évaluation :

5

Clean, bright, easy access and staff was amazing at the Truro location! Especially Regan!

Évaluation :

5

Customer service and care were excellent on site, very helpful, answered all my questions. Such a great experience using U-Haul storage during my move, so convenient, relieved the stress when I encountered a delay in my moving plan, kept all of our things safe and secure, and we were able to stop by at anytime to get what we needed.

Évaluation :

5

This was a very good experience. The staff was friendly and helpful. The facility was clean and the units were very easy to get to with the equipment provided.

Évaluation :

4

I was given a 5x10 unit that had a part in the middle of it. I said something as there was no mention of this when I booked. The next unit was s for lower and apparently came with an extra 40 dollar charge which I felt was unfair as booked a 5x10 unit at a specific rate and this was not what I ended up with.

Évaluation :

5

Wonderful experience

Évaluation :

5

So nice and easy to access, the carts in the bay area were so wonderful to have access to, made unloading the truck and loading my storage unit a breeze.

Évaluation :

3

Was disappointed that I paid a full month for only 3 days storage

Évaluation :

4

Facility was clean and neat. The concern I have is the people hanging out at the rear entrance using the facility as a shelter. It appeared to intimidate some customers who were going to and from their storage units. Overall experience was great.

Évaluation :

5

Overall great experience!

Évaluation :

4

There has been a mistake made on my billing, and I found it a little difficult to make contact with a person in authority; However once contact had been made the matter was handled quickly and professionally. Thank you..

Évaluation :

5

Quick easy and friendly

Évaluation :

5

Excellent facility. Very efficiently run.

Évaluation :

5

Do my experience I'll have a You hall it was very good And I will recommend it to my friends friends the questions I'll be there

Évaluation :

5

All the staff were amazing, great customer service! The manager Brandon, I can't say enough about him, he's excellent with his job! If I need to store my stuff again, I will use Uhaul again. When people need a storage unit I always recommend your facility.

Évaluation :

5

The staff is wonderful and very helpful. The best location

Évaluation :

5

Very Informative.

Évaluation :

5

Nice clean bathrooms. Helpful staff that answered any questions we had. Always able to find staff and those at front desk were great. We rented a 10' truck from your site ..... clean cab and box .... were told about a code problem and return was EASY ! ! ! Thank you .... great staff ! !

Évaluation :

5

Very friendly staff...made tbe experience very nice!!!

Évaluation :

5

My experience with Truro Uhaul was awesome. My unit was clean, dry and well maintained. I did not have to worry about anything.

Évaluation :

4

Very clean, and friendly staff and knowledgeable the only disappointing thing is there is no refund for days remaining for your month...and yet they can now rebook it and get repaid for those unused days of mine

Évaluation :

5

The team at the Uhaul in Truro were excellent and great to deal with. I would recommend this location to anyone that needs storage space.

Évaluation :

5

I came to Canada three years ago. Since I came to Canada, I have received the best service and experience this time. Truro Uhall manager Brandon Arcibald was friendly, gentlemanly, thoughtful and professional. Despite my poor English, he understood my requirements and needs exactly and tried to make time for my asking. He is, in a word, the best employee. I was so grateful. He still handled things kindly and skillfully, not only to me but also to other customers. Thanks to him, I can confidently recommend Uhaul to my acquaintances If there is a way, I would recommend him as the best employee.

Évaluation :

5

Excellent staff at the Truro facility. I was well looked after.

Évaluation :

5

Super helpful and very pleasant staff. Well maintained facility. Moving my belongings into the storage unit went like a breeze. Would definitely recommend this business.

Évaluation :

5

I had no problems I thought it was it was the little girl the girl that waited on me was good she was friendly for it was playing I was waited on very good

Évaluation :

4

Friendly and helpful staff

Évaluation :

5

Friendly, helpful, competitive

Évaluation :

5

The push carts are difficult to use especially when loaded up. Hard to turn around corners

Évaluation :

5

Was very happy with service provided.

Évaluation :

1

Rude staff. Provided the lock, lost the key for the lock themselves and then charged me for drilling the lock

Évaluation :

5

Outstanding customer service both times I have had to go in!

Évaluation :

5

Great facility, climate controlled, clean and easily accessible. We used our storage unit for over a year and were very satisfied.

Évaluation :

5

I rented the unit online. The same day it was ready. Followed the email and everything was exactly how it said it would be. I've made two trips to store stuff and have had no issues!

Évaluation :

4

Your staff was friendly and helpful....nice and clean place...

Évaluation :

1

Sadly, i lost my job over covid and was unable to financially maintain the rent. I lost $1000s of by belongings. I hoped that I could at least have accessed my Bell equipment to return to them that would have saved me another $2000 dollars. This have been a really awful, traumatic experience. I will never use self-storage again.

Évaluation :

5

Did a wonderful job to an old worn out building. Great place to put the things that need to be cared for!

Évaluation :

5

Thank you for your storage accommodations. I was able to service my schedule without interruption. I wished I had a ground unit that was closer to the entrance, but I didn't mind the clean environment. 

Évaluation :

5