Your staff was great!
MARTHA CCustomer Reviews for U-Haul Storage at Columbia
Testimonials From Recent Customers
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Have the truck available where I first wanted it. Every truck I have rented from Uhaul has had windshield wipers that did not clear the windshield. Another concern that is not any on location's issue but rather corporate's is the texting and online system/s are very poor and quite often do not work. Or at least in a timely manner.
DENNIS LStaff were very helpful, friendly, and knowledgeable! Made it very easy for me. Merci!
David FThank you. The free month special was great. I wish regular monthly fees were cheaper. The staff were great to work with.
Patrick E | Expérience généraleNothing to improve, but probably don’t nerd so many pads
Gary SThe authorized person on the storage unit was denied access despite his information was on the account- after a phone call to the corporate office or the info line and another staff person at the facility confirmed the authorized person is on account but no key was provided to unlock the unit and we had to pay a locksmith to $165 to unlock the lock which was initially left at the front desk/ office
Michael H | Expérience généraleThe facility was very clean the people that work there are awesome well lit convenient the price was right so I would recommend anybody to go ahead and get a spot there
mary T | Expérience généraleAimee and Texas were awesome. Aimee talked to me on the phone and made sure to tell me about the promotion for a trailer. She walked me through the whole move in process and made my current move/ unpack wildly easier! She deserves a promotion/raise!
NICOLE P | Premières impressionsThe pricing wasn't that much different from other storage facilities
Uriah K | Premières impressionsVery friendly staff!
MICHAEL M | Expérience généraleThe best experience of using a storage facility I have ever had. This operation has helpful people, great security, cleaning staff keeping on top of bathroom and public area cleanliness and more. Worth every dollar of tge monthly fee!
Angus L | Expérience généraleThe General manager or store manager is so helpful and knowledgeable.
Alexis R | Premières impressionsAgents were great at pick up and drop off. Very satisfied.
GARREN KThe disorganization and miscommunication made the whole process a nightmare. Every person I talked to on the phone gave me different answers with such confidence which was extremely frustrating. Your staff needs training on how the U Boxes work and what services are included. Nowhere on the website did it say there would be an extra delivery charge on top of the cross-country delivery fee. Nobody was able to add my home as a delivery address even though multiple staff members said "no problem, we have added your new delivery address" yet it would never be added or changed. I was given a delivery window for box drop off and they arrived multiple hours early. The same thing happened every time the boxes were to be picked up and delivered. It was a very frustrating experience that made me not able to trust what any employee said because they all had different information. Please train all your staff on U boxes. Please improve communication between the drivers and the office staff so they know the delivery windows.
Hanna JStaff at the location always helpful. Driver Thmeka (I think I spelled that right) was very skilled and did a good job placing the boxes where they needed to be. COMMUNICATION with U-Haul was very thorough--thanks!
Michael MAimee always goes above and beyond to find solutions that are good for business and good for customers. She deals with us when we are at our worst and gives us her best. My recent experience of packing everything into a cube was so much better because of her input. She really cares and understands the deadlines involved in moving. You couldn't ask for better service!
Brianne W | Expérience généraleI would ask for more and larger trollies to help with the movement of moving items in the truck, to the actual storage unit. I will contact U-HAUL when I am ready to move-out of the storage unit and move into a permanent home, once we have completed escrow. I am hoping to hire both a U-Haul truck and one or two U-Haul employees to move my things from storage to the truck; drive to Milwaukie, OR house address; and unload the truck.
olivia b | Premières impressionsGreat service
JAMES WEveryone who works at this facility has been fantastic. The grounds and units are super clean, well lit, and very secure. I'd definitely use this location again if I need storage.
Lisa V | Expérience généraleThe front desk lady, Aimee, was extremely rude and aggressive. She told me that she would "harass my friends and family" if I didn't bring back the U-box back on time. I don't take threats lightly and this behavior is neither professional nor necessary. Please handle.
LUCAS KTrailer has defective light connector. It was fixed promptly at our place by a mobile technician. There should be an option for a trailer wheel jack as it is very difficult to attach or remove the trailer when it is loaded.
Richard SEverything clear. Very professional. Thank you
NELSON QGreat customer service .Patient and helpful
THOMAS KGreta service. Same guy checked me out and back in. He was great.
JAMES WThe 26ft. trucks should have electric door locks, power windows and rear view cameras.
GARY PThe photo for the after-hours key dropoff box was not representative of the box's location or appearance, so it took us a while to find. Also it was hidden behind a ubox, which increased the difficulty substantially
TIMOTHY Gfriendly🙂 staff & experience was Good highly recommend
CHRISTIE V | Premières impressions?
VICTOR VThe lady checking me in did kinda hurry through the rental process, but, overall the experience was good.
CRAIG E | Premières impressionsI was charged another full month of storage even though my box was delivered on the billing day, and I would not be using another day of storage at all. Therefore, I'm being charged for services I'm not using, and I think this is an unethical business practice.
Robyn AContainer was not at storage unit loading dock on time I had to track someone down to figure out where it was! I had two rolling carts on wheels that were all bent on bottom so no longer roll these will need to be replace at least $50-$60 each! Have not unpacked fully to know if anything else was damaged!
Becky BWe had a great experience with Uhaul location was convenient the staff were very halpful would definitely recommend this location to others
vincent j | Expérience généraleIt would be nice to be able to 'check out' a broom to sweep the cargo area before returning it. But that's all that wasn't available.
KENITH J | Premières impressionsStaff went above and beyond to help me out when I realized the space I had reserved was way too small . They re assigned me with a bigger storage unit last minute . They saved the day .
Rafael C | Déménagement en ligneFast and efficient drop off. Excellent service à la clientèle.
MICHAEL MDaniel F. helped me out and he was a huge help and made the process extremely easy and seamless.
KEEGAN SI walked through the door and I immediately had help and within four minutes. I was in my truck driving away.
JEFFERY GAimee and the crew are freaking awesome! I had buggered up my online reservation and she was able to fix everything and got me the van I needed to make a dump run that day. I didn't catch the name of the return guy, but he was great. Such good people at that location. I'm glad they're part of our community.
ROBERT HGreat costumer service! Especially the woman at the check-in desk area. She's worked there for a while, I can't remember her name, but she's always so helpful, patient, and kind :)
Lauren BDealing with U-Haul has been less than a good experience. The exception is the employees have all been very friendly and helpful, but are limited to what they can do to help. Correct communication has been a miss. With the logistics of moving its expected for plans to be definite. In getting our pods delivered we had our delivery date changed 3 times on us. This cost us money not just with U-Haul but else where. I was charged for a second month of storage before my 30 days was up and we were already moved out of our boxes. I made a complaint but was told a refund wasn't guaranteed, so I'll be disputing with my bank. All in all I will never be using this service again for a move. The only star of this show was the truck driver, Dale, who delivered and picked up our empty boxes.
Morgan DLights in hallway in front of unit don’t always come on
LAURIE H | Premières impressionsThe self-checkout process was seamless to use. The customer representatives at the store were friendly and supportive when needed.
David VThe employees saw me coming and peaced out as fast as they could. To be fair they were locking up and I'm sure they were off the clock, but it was still pretty lame.
Timothy SRemove the extra screens for purchasing blankets, etc until you have order done.
Gloria SThe appliance dolly and the regular dolly were not placed in the truck and I was still charged for them. I received a voicemail from staff apologizing for the mistake but I eas far away by then.I tried calling back to say so and couldn't get through the phone tree and I didn't have time to return to the pickup site and I still have been charged for the full rental. It affected my move, especially since the 10 foot truck doesn't have a ramp either (that should be noted on the website) and I really think I should be refunded for this entire rental as a result.
Lisa LThis location is undertrained and poorly staffed. I've had fraudulent in-comprehensive charges put on my card and I will be asking for a full refund. I will never be using U-Haul again.
THOMAS MOverall great experience. What sets Uhual apart from the rest is the ability to order two boxes and only pay for one if you need it. Great experience and would recommend.
Jonah GAimee and Cory were very helpful and knowledgeable.
JANIE HThe only challenge was needing to undo the combination lock on the back of the truck to access the vehicle key. The letters were a bit rusty and very difficult for me to move into position. I had to enlist help to get it open. Other than that, don't change! We love the people and the equipment we get at the Columbia Blvd Uhaul in Portland.
Joseph FDropped off a day early and right before closing. Customer service was cheerful and accommodating.
ALEXANDER HThe blankets were damp.
JOHN WWe are more than satisfied customers of this U-Haul location!
SHELBY SThe rear passenger tire on my trailer wasn't rotating, and the trailer was leaking and soaked my king size mattress.
DANIELLE HClosing early not much room to unload
steve f | Expérience généraleHeya! Always a great experience with U-haul. One thing I would request is to please make receiving furniture pads optional. I knew I did not need them, but there was no way to opt out of them. I did not have room to even just leave them in the u-boxes as both of my uboxes were packed completely full with my belongings. So instead, on moving day, I had to cram 20 bags of heavy cumbersome blankets into my car and drop them at U-Haul on my way out of town (I lived nowhere near a u-haul so could not have done that in advance). Just an unnecessary headache.
Kristopher BThe box truck worked alright but there seemed to be a exhaust leak so it was very loud while driving and when I was in traffic the fumes kept getting into the cab which was very unpleasant.
ADRIAN SOur things were delivered by Richard Olivera. Superb. Efficient. Friendly. Highly recommend to keep them as a partner. Furthermore, the customer service that I've experienced with U-Haul has been outstanding. From phone assistance, to online chats, to face-to-face contact, everyone has been wonderful. I have to say... I didn't expect such a personal touch from U-Haul staff, and I'm genuinely impressed! One last thing: I appreciate U-Haul's commitment to Diversity, Equity and Inclusion., It does not go unnoticed. Merci.
Aaron ONice friendly workers. Indicates a well managed store.
Thomas MGreat management
JASON DBoth the woman who set up the equipment when I picked it up and the man who checked it in when I returned it provided excellent service.
RICHARD SYou did great.
GABRIEL SAimee was awesome getting me set up despite a lot going on at the time I picked up. And I didn't catch the name of the dude that checked me back in, but GO BIRDS!!!!
KEVIN KInstall GPS in ALL vehicles to prevent theft.
Rian SI stored my belongings with this facility for 2 years they were always very nice and always willing to work with me especially when I caught Covid and was unable to get out to pay my bill on time. The facility was super clean, and my belongings were safe I never had to worry.
shawna a | Expérience généraleI only got confused about the disarming thing, but I figured it out in about 2 minutes.
ABBY L | Déménagement en ligneEveryone who helped me here was friendly, patient, and informative. Best U-Haul experience ever.
Christopher W1) I was told we had until 7pm the next day to return the truck. 2) when I personally filled up the gas tank to full and UHaul charged me an additional $174 outside of the $103 I previously paid. When I called I was told it was for mileage, gas and for a second day. Then the customer service rep continued to say ummm I think. How can you charge me for things you should not charge me for and then answer questions in a matter of you not knowing
CHEO QAimee took care of us herself and she knows everything and is extremely kind and helpful.
Sebastien L | Premières impressionsWe were charged over 1k for having the truck for 10 days??? Ridiculous!
KYLE M | Premières impressionsThe van smelled incredibly strong of campfire smoke and was visibly dirty especially on the interior truck bed. The smell was so strong that mt clothes smelled like smoke after dropping off the vehicles. Please ensure the vehicles are clean.
Emily FEven when I upgraded to a larger unit they where very helpful?
Jesse S | Premières impressionsGuys were really helpful
william b | Premières impressions75 % of my belongings were damaged and need to be replaced. Wasted thousands paying for this unit
Samuel W | Expérience généraleThanks
ryan l | Premières impressionsNice thank you
TARIQ K | Premières impressionsEveryone was very nice and the move in was very easy. Merci.
devan s | Premières impressionsAmiee, the manager, always made herself available to assist me and answer my questions. She does an outstanding job at that facility especially with the high employee turnover I've observed. There is a female employee (name unknown) who keeps the bathrooms exceptionally cleaned and the inside of the large storage clean. Because people are nasty and careless, more cleaning help is needed in the loading dock area, i.e. power washing.
carolyn e | Expérience généraleI will tell you more after being there for a longer time an upon my move out.
ROLAND F | Premières impressionsMy storage unit was broken into and robbed. I lost valuable items. I was not compensated for the loss or kept informed about the investigation into the robbery. Security was nonexistent.
Jessica B | Expérience généraleVery secure storage. Having a loading dock was a huge help. Staff was very helpful.
Colleen J | Expérience généraleEveryone here is very friendly and helpful. I will recommend them to anyone.
TRINA W | Expérience généraleFacility was very clean. The units are inside so much more secure. Ability to check in on line was nice.
Colleen J | Déménagement en ligneThe staff is friendly and helpful. The storage area is clean.
John D | Expérience généraleOutstanding service
OSCAR V | Expérience généraleWas professional and although busy, was friendly and showed interest and concern about my needs. Je les recommande fortement.
MARK S | Premières impressionsEasy to set up--pleased to find out first month was free, because of a recent rental!
CAROL E | Premières impressionsThank you U-haul
SIONE P | Premières impressionsVery nice people and efficient
LARRY L | Expérience généraleEmployees are superb
LARRY L | Premières impressionsHad a great experience from picking up rental in CA to dropping contents at storage unit and returning truck.
Margaret T | Déménagement en ligneClaudia was excellent, friendly, kind, and professional. She answered all my questions with patience and understanding. Merci.
ERIKA M | Premières impressionsGrateful for them
William R | Expérience généraleThank you ! Excellent service snd facility
Jennifer R | Expérience généraleI plead the 5th.
Leslie L | Premières impressionsGrateful for all the help
William R | Premières impressionsThe worst experience of my life!
Tom R | Expérience généraleI thinks it's wrong that you are charging my step sister so much for the the truck thank you have a good day
LACEY B | Premières impressionsI was helped promptly
James J | Déménagement en ligneWish the storage was more readily accessible beyond 10 PM, but I understand the rationale.
CALEB E | Expérience généraleOne elevator for the loading dock is insane. It took so long to move in because of that. Also, y'all need more flatbed carts. All your staff is friendly and amazing. My only complaints are the carts and one elevator.
JENNIFER N | Déménagement en ligneHelpful staff, super clean facility, and secure.
MICHAEL M | Premières impressionsThe young lady that helped rent me in my unit (and the same one that checked me out on move out day ) was a pure delight. She gets a double big thumbs up from me, she's a keeper! You're lucky to have her as part of your staff.
Mary R | Expérience généraleEvery time I get a uhaul from this location I am met with helpful staff, great equipment, and the clean and new storage units are quite a gem in this city!
Montana J | Premières impressionsWe love this U-Haul location. Every time we've been there, the staff has gone above and beyond to help us. The facility is always very clean and brightly lit. I honestly cannot recommend it enough to other folks looking for a safe, inconvenient place to store their items.
CAITLIN B | Premières impressionsDenied me access way before hours of operation ended.
Naomi M | Premières impressionsThis location has friendly people working here and they maintain the grounds very well to keep it clean and organized. Never had an issue when coming here to grab or drop off items.
ADRIAN E | Expérience généraleSo much turnover. The people that were there when I began the storage contract were extremely helpful and cared about the customers. These new people are rude and only care about the money...seems like that is what UHAUL cares about so my comments probably make you elated. I won't use UHAUL again and will make sure to let my community know about this so they can go to other spots as well.
Stephanie S | Expérience généraleThanks fast easy very helpful
DIMITRI S | Premières impressionsThanks for a great experience!!
Candice K | Expérience généraleThe team was very friendly and helpful. They made the moving experience better with their nice and polite attitude towards the customers.
Miguel D | Premières impressionsExcellent service, especially with me being out of the state and my daughter dealt with everything in Portland. I so appreciate all your help and consideration. Lee Anne Roberts
Lee R | Expérience généraleBad mean customer service
eric p | Premières impressionsGreat experience and no hassle!
ZACHARY L | Expérience généraleWe cancelled because we didn’t need the storage after all, not because of the facility.
Terah V | Expérience généralePaula S. was beyond friendly helpful and made the whole experience of move in to the unit so easy. Please give her a special thank you for me! Give her a raise too!
JENSTAR H | Premières impressionsThe manager is very accommodating and most of the staff (especially Bailey) are very cordial and helpful.
Aaron R | Déménagement en ligneThe team in the office are super and they went above and beyond to make sure we got what we needed.
David G | Expérience généraleSuper convenient and GREAT staff. Thank you Aimee and company...
LISA L | Premières impressionsPaula was amazing! Great service and support!
sergio v | Premières impressionsGreat time dealing with all the staff.
Going H | Premières impressionsStaff was rude and contradictory of each other. I had one unit closed and then was locked out of my other one through my key card. Was unable to access my stuff until they opened the next day. Was forced to rent two separate u-haul vans on separate days because the elevator was broken and no one told me i'd be unable to get my stuff. The couch did not fit through the stairwell door way. When I asked if they could do anything for the inconvenience of making me pay an extra $50 to move the rest of my stuff on a different day they said No. The girl at the front desk did not know how to operate the system and had an attitude with me until her coworker fixed it for her. There was definitely nice people who work there but there's an overall lack of organization and training. They even gave me attitude when I went back to the office to fix my card cause I didn't use the broken intercom which I did try!
ZOE B | Expérience généraleThe staff was friendly, although they failed to mention that there wasn't a ramp at the storage facility. I had negotiate a flight of stairs in order to get my belongings into the storage unit which made it very difficult, had I known there was no ramp I wouldn't have rented.
RODNEY M | Premières impressionsU-Haul Storage was exactly what we needed during a year of transition when we downsized from a much larger home. The location was minutes from our new place, the hours were convenient, and staff were always helpful and efficient even on busy weekends when they were slammed. They went above and beyond by calling immediately when I had mistakenly left the the lock in an open position, and made sure our unit was secure until we could come fix it. When it was time to move out, there was no hassle or elaborate paperwork to fill out -- just "one and done." We would gladly use U-Haul Storage At Columbia again should the need arise.
GWENNIS M | Expérience généralethe service is excellent and the facility clean and well maintained. Thank you five stars *****
Jennifer R | Déménagement en ligneStaff are excellent. Very patient and helpful.
Inger C | Expérience généraleI love this experience and storage available to the public
Jennifer R | Expérience généraleThe lady there with short brown hair was very nice and helpful!
Jonathan L | Expérience généraleWorked out really well
jesse r | Expérience généraleThe prices could be better, but I did get my first month free with a trailer rental.
joseph w | Expérience généraleVery good store! Aimee was excellent from start to finish! Will rent again in the future.
Jason K | Expérience généraleThe lady that runs it has amazing customer service skills and is very helpful!
KIMBERLY B | Expérience généraleAll of the staff here are incredibly helpful and the facility is well run.
Steven B | Expérience généraleThe only problem that I've seen was when I try to call someone after 5 o'clock? Known whatever answer the phone.
Christopher T | Expérience généraleVery aggressive with the survey texts. Received multiple text with little time between to respond.
Beth B | Déménagement en ligneI have called multiple times to contact the manager to get a refund on this unit. That I never moved into. How is 12 over the phone 3 different times that they had taken care of it?
Danae T | Expérience généraleThey were easy to work with. Got the unit for a family member who didn't pay the rent and I had to come up with the money but the people at this Uhaul location are the kindest and most helpful. They understood the situation I was in and did their best to help.
Joaquin T | Expérience généraleGreat staff.
Chad B | Premières impressionsManager Aimee Doolan was extremely rude to me when I asked for a refund for being charged after I canceled the unit. Never got a cancelation email from her and told me it was "too late" for that, I used that unit for almost 3 years and paid on time every month and to have this last bad experience ruins the whole U-Haul experience for me.
GUILLERMO M | Expérience généraleMy experience with U-Haul has been great. All of the associates are amazing.
LAKEISHA A | Premières impressionsAs always we had an excellent experience dealing with U-Haul. If I could offer one note of feedback that would be helpful, it would be that it would be great if the office staff could be more available to answer phone calls. There were several times that I needed to speak to someone specifically at that location and it's almost impossible to reach somebody there. If nobody answers at that location you're automatically transferred to the 800 number and that wasn't helpful for the things that I needed. That left me having to call repeatedly until somebody would answer and I could avoid the transfer. Otherwise we were very pleased with our experience and will of course return to U-Haul in the future.
STARR D | Expérience généraleThank you for providing such a well maintained and clean facility.
Patrick B | Expérience généraleThe only thing that was not stated: 1) You need to check in at a specific terminal each time you want to access the site 2) There was a rat trap in the unit which takes up space
Petr S | Déménagement en ligneI had issues with the latch on my unit and getting it locked twice.
Amanda S | Expérience généraleThe facility is excellent in all respects. Aimee is very helpful and friendly.
richard s | Expérience généraleAll is well.
mary v | Premières impressionsEverything was what I needed it to be.
Simon S | Expérience généraleGreat service from all the personal
RICHARD A | Premières impressionsThanks for the free 30 days?
JASON N | Premières impressionsBailey was amazing!! When I arrived, I was feeling overwhelmed and stressed after moving across the country, but she was so kind, patient, extremely helpful, and accommodating. I wish everyone was as amazing her! Phenomenal customer service!!!!
Nia P | Premières impressionsThe uhaul online sucks but the in store rocks!
Mary R | Premières impressionsAimee was very helpful and offered me the best options for my self service storage despite being a quarter till to closing. She elaborated all the details, expectations of the facility, and was very professional though near end of shift moment. Thank you Aimee D.
ryan m | Premières impressionsThe staff was awesome, always willing to help!!
Timothy L | Expérience généraleVery easy way to store my belongings. The venue is clean, easy to access, secure, and the staff is helpful. Great experience!
Rolando D | Expérience généraleEasy check in process, only thing that wasn't good is no level access at the loading dock- not critical but would've been more convenient .
joseph w | Premières impressionsEasy access, very safe. Extremely easy move in and move out procedures. Would come back again if we decided to live in Europe for half a year again.
Manon N | Expérience généraleThank you Aimee, Bailey and all the staff are knowledgeable, helpful and provide excellent customer service
susan b | Premières impressionsSome of the staff was great. But I also had issues with opening the door after business hours. My card or code did not work for months. I reported this multiple times and nothing was done. It took almost 6 months to get my accounts resolved.
James V | Expérience généraleI would give it 5 stars but the location of the unit that I got was so far away from the loading dock that it took 10 mins just to go to it and back to the loading dock. Took me an extra 1,5 hrs just to unload ..
SCOTT S | Premières impressionsGreat experience, thank you!!!
Zac W | Premières impressionsYou staff is wonderful, helpful and super friendly. I recommend this facility to all my friends for their storage and moving needs. While I hope I don't need to move again for a while, I will be using this location for my future needs.
EMILY B | Expérience généraleThese guys are way cool and they go above and beyond and if you need they'll go the extra mile for you and it's always been nice and clean and respectful I would definitely recommend
constance m | Premières impressionsOn my last day, offic hours and security were poor, but every other visit, things were exceptional. The store manager, Amy I think, does a great job.
Shannon D | Expérience généraleVery good and convenient
WILFRED H | Premières impressionsEverything I needed. 0 stress
Connie F | Premières impressionsAimee at uhaul is amazing! So helpful, kind and goes above and beyond! She made our experience stress free and smooth! Thank you Aimee, you deserve a raise!
Christophe R | Premières impressionsMoving out was simple
stephen m | Expérience généraleSean at Uhaul moving and storage on Columbia in Portland,OR was really friendly and extremely helpful on arranging my storage needs. From the size of unit I'd need for the amount of stuff I need to store, to waking me to the unit so I didn't get lost throughout the facility.
Shawna A | Premières impressionsExcellent units, friendly staff very knowledgeable with customers
BARBARA W | Expérience généraleI needed storage for just a short time, but my experience was great and the manager was amazing, give that woman a raise, she works her booty off and is always so kind to everyone!
STEFANIE G | Expérience généraleThis is an outstanding storage facility, safe and secure. Well worth the cost.
Neil J | Expérience généraleGreat service. Employee was incredibly knowledgeable and made the moving experience very positive.
Samuel W | Premières impressionsOut of all the years I have been renting U-Hauls never have I received a U-Haul with only a quarter tank of gas they've always been at least 3/4 and when I asked about it I was told that that's how it was returned. That's unacceptable and they knew it. How far can I go on a quarter tank of gas given the prices nowadays if I'm expected to move way across town I have to stop and fill up before I even get to my destination. I feel like I should be compensated for this. My rental should be free. And I called around to other U-Haul rental places and they all said they they sent out their trucks with nothing less than a half a tank of gas at minimum and also keeping the oil change and up-to-date in the trucks helps the truck. Instead it drives slow and sluggish using more gas. 5035365735
micheal t | Premières impressionsStaff is always pleasant and helpful.
Bruce N | Expérience généraleSo far so good
NATHAN T | Premières impressionsThere were only two loading bays with no ramp ; only stairs. This seemed small for the size of the facility. On one visit I had to park to the side and walk up and down the stairs with my things.
Andrew J | Expérience généraleExcellent customer service, very willing to assist no matter what the question was. You can tell managers and staff take responsibility for keeping everything spotless. If under you're management please give the entire staff 100 % rating on there excellent customer service. If also possible give them a raise so you don't loose this term Barbara West
BARBARA W | Premières impressionsThe young man that helped me check in and get everything set up was kind and professional.
Cynthia M | Premières impressionsAimie was very helpful
Shannon D | Premières impressionsGreat customer service at this place. Well trained knowledge staff that helped come up to solutions to all my moving problems. The only bummer is how busy they were, because it was hard to get the local branch on the phone. But once I did, things worked out.
MANDA L | Expérience généraleEverything was fine and what I needed in the moment.
Michelle N | Expérience généraleI was so pleased 2 years ago I referred a friend this time if you want the best the cleanest the friendliest the most convenient I know the place. I helped her get in.thanks again.
Tracey B | Premières impressionsYou need to invest in new computers and better Internet service if you are going to push customers to do electronic self-service. We were unable to get your system of driver license photography to load on my iPhone via text or Internet. Very frustrating for your staff and for me.
Angus L | Premières impressionsUnfortunately the security doer was stuck open on multiple visits which just didn't feel super safe. Otherwise everyone was kind and helpful and everything else was amazing.
alison t | Expérience généraleHad trouble with paperwork had to do it several times, it took longer then I imagined.
VICTORIA H | Premières impressionsPleasure working with Aimee and her team.
Chris M | Expérience généraleEasy to park and unload with the free carts
Manon N | Déménagement en lignePicking up the U-Haul moving van went very smoothly. The person who helped us was very thorough and knowledgeable. They were also very kind throughout the whole process. The drop-off location storage unit took some back-and-forth communication to figure out how to receive our entry code, but once that was sorted out, it was very convenient and easy to navigate.
River V | Déménagement en ligneI arranged for a specific unit 1 week in advance. On the day of they rented it to someone else. I was forced to take what I could get. You suck.
Maerin W | Premières impressionsHonestly from start to finish, utilizing U-Haul for my move and storage purposes was incredibly inconvenient. Anytime I need assistance with something I was met with "we can't do that". This is a company issue- not a location issue. I will never use U-Haul again after this.
Athyna M | Expérience généraleGreat facility. Whole building was bright and clean including the bathroom.
Ashleigh L | Expérience généraleSuper laid back place, felt like home. My stuff was secure and stayed clean. I had leather in this unit and it did not mold which is a huge step up from the storage unit I had before at a different facility
AMELIA C | Expérience généraleGreat Facility
austin d | Premières impressionsEveryone I spoke to was courteous and helpful. They went above and beyond. I would definitely recommend. Very clean facility.
Jose H | Expérience généraleWhile I was checking in for my storage unit your employee almost got run over by a group of thieves that stole a car dolly from the lot this facility would be better suited with an entry code gate for car is going in and out it is in a high crime area of Portland
SEAN C | Premières impressionsAimee was very knowledgeable about the facility and its inner workings. She was able to quickly help me find what I needed while providing all options along the way. The security here is like none I have seen, I was impressed especially when comparing to other local storage companies. Great job!
joseph m | Premières impressionsI was impressed with the overall friendliness of everyone who worked at the facility and the grounds and storage unit where very well maintained, and clean. I felt very safe at the facility as well as my belongings. I can only rate up to 5 stars but U-Haul on Columbia is a TEN in my books!!
MELISSA G | Expérience généraleThis is the most professional and well run location I have ever been to over my many years of moving, and I always utilize U-Haul so that's saying a lot. Aimee is top notch and working with Trever was a great experience, as well.
James B | Premières impressionsThe cleanest public restroom ever
gracie w | Premières impressionsMade my move easy Thanks!
David Q | Expérience généraleWill in your unit I was robbed of property's that went well over the cost of the insurance I put on unit for five thousand when I moved I ivoced my concern about the open celling you can climb from one unit to the next I was told that motion deters were up their no to worry only to find out that that were just now to weeks or so being in stalled after the fact my unit had been robbed
reubin b | Expérience généraleEverything was great until I didn't get a proration of HALF OF A MONTH OF STORAGE. Only company I know that does that and I have spent a lot of money between two storage units and renting multiple trucks a year. Will not be using U-Haul again.
Dustin L | Expérience généraleThank you for your help!
Jocelyne R | Premières impressionsThe process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.
Montana J | Expérience généraleMonique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I'm so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique's leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..
Angel K | Expérience généraleThe rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.
Sydney F | Déménagement en ligneSuper friendly and helpful staff.
Kristie D | Premières impressionsWould have liked access until midnight or later. Too expensive.
Leroy J | Premières impressionsNO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.
Michelle J | Expérience généraleThe young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Je la recommande fortement.
valina s | Premières impressionsBuilding B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.
Michael F | Premières impressionsI will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!
Deborah K | Expérience généraleLavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul
david f | Expérience généraleFriendly knowledgeable staff thanks Bill
Jennifer R | Premières impressionsI had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.
LOTI W | Expérience généralePlease make ramp to enter the building next to unloading zone
Jenalee P | Premières impressionsThe access cards had frequent issues but otherwise everything was great
Caleb R | Expérience généraleThe employees at this location refuse to wear masks, which is illegal and irresponsible, and they're very rude about it. I don't feel safe there.
justin k | Expérience généraleEmployees are very efficient and great service
PYPER M | Premières impressions1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.
David E | Expérience généraleLaVina was incredibly courteous and helpful.
patrick c | Premières impressionsThere was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.
Shawna G | Déménagement en ligneA very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation
labeck l | Expérience généraleAccess card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.
Andrew J | Expérience généraleFacilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there's barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that's not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they're doing things right. DO BETTER!!!
Sephina S | Expérience généraleI am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin
michael m | Premières impressionsI Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx
trina w | Expérience généraleGood things: most of the hardworking, kind staff, well lit, well, maintained, very secure. Bad things: elevator that breaks down, door to unit that is broken, my card not working to let me into the building, and most of all, that I am somehow paying for all of September even though I moved out on September 4th. Really bummed on the lack of prorating. Also, often hard to find someone to help you when you need help.
Nora H | Expérience généraleWe had a storage unit and rented a cargo van, there was confusion with the return of the cargo van, they didn’t properly check us in so we were charged twice, but it has been resolved.
Izaak S | Expérience généraleThe staff, especially the manager on Tuesday, are outstanding!
David S | Expérience généraleI had a good experience. They were helpful.
Denise A | Expérience généraleCheck out was extremely easy.
Jason W | Expérience généraleEverything was smooth and easy. The only complaint I have is online I ordered a 1st floor but when I got there it seem like my order was never placed then I was put on the second floor. But friendly helpful staff. I would use this again in the future if there was a need to.
James p | Expérience généraleThe gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings
Valarie S | Premières impressionsThe guy who helped me was a total jerk who was telling customers they shouldn't wear masks because masks don't work against Covid (which is not true). The storage unit itself was full of garbage that I had to take to the dump.
justin k | Premières impressionsA written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance
Taryn J | Déménagement en ligneOnly issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.
Rayline B | Déménagement en ligneGuy who handled the check in wasn't particularly pleasant to deal with. Everyone else was great though.
Stefan P | Premières impressionsTyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.
Carry B | Premières impressionsExcellent customer service and location
Jamie L | Premières impressionsI have an access code not a card to swipe This location seems to be unclear on how access code works, I entered my code to check in at the center key pad as directed, however system denies me access to the sliding door and regular door when I enter my code there FIX this problem. I came by at 7:03 pm on 7/10/21 and because of this was denied access. Someone had a door propped open with a fire extinguisher so I was able to enter the building, this is obviously a safety issue this site needs to address. However they likely did it because after 7 pm their access code did not allow them to enter through the slider or door.
Linda H | Déménagement en ligneGeneral Manager Cassandra was very helpful throughout the process. She helped make our move easy and seamless.
Andrew H | Premières impressionsI was very disappointed with my experience dealing and travelling with U-HAUL. When first receiving my truck and trailer, I had to travel more than an hour outside of my desired pick up location. When picking up the truck, which was at a different location as the trailer, there was no Staff at the location and I had to run through the pick up procedures with someone over the phone. I had ordered a dolly and furniture blankets to come with the truck. I was told over the phone "yeah so we don't have any of those, so you can call another dealer to try and find some". Once I drove the truck to the location of the trailer and hooked it up it was realized that the trailer lights did NOT WORK. The process of fixing this issue caused my wife and I to delay our international travels by an entire day. After 3 hours of being on the road, the ENGINE LIGHT came on and the truck began to OVERHEAT! Roadside assistance was contact but did not respond. After checking the truck engine I found there to be NO COOLANT. I then had to buy 2 1 GALLON containers of coolant to reach the full line. After reaching our destination uhaul N Columbia Blvd. Portland OR, we were greeted by LAVINA who was the only helpful staff member we were in contact with. Our trip was a disaster and at times we felt unsafe and unsure of if the truck was safe to drive. Through contacting the company via 18004684285 I have not had any explanation of the unprofessional nature of this company
Ryan P | Premières impressionsConfusing how to use the various door keypads to gain entrance. More information could be provided on check in instructions. Concerned about only 2 spots to load and unload from for such a large storage facility.
Jeffrey F | Déménagement en ligneIn the face of an unprecedented pacific northwest heat wave the staff was extremely patient and kind.
Connor S | Premières impressionsExperience was great. Easy to book, easy to access. Only downside was that our storage unit had no light in it, which made navigating it difficult.
Zach F | Expérience généraleI really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.
Susan W | Premières impressionsMy code that was sent to me through the digital process didn’t work so I had to get a card, but everything else was smooth!
Janani B | Déménagement en ligneSuper friendly staff.
Bruce N | Premières impressionsThe staff at N Colombia went above and beyond any service anywhere including restaurants service. They were all so helpful and informational and made us so welcomed moving here from California. I recommend them to anyone and everyone. 5 stars to all the staff at this location. Moving can be stressful but they made it such a smooth transition .
MAJESTA B | Expérience généraleMerci
Zurabi S | Expérience généraleThe staff was very helpful and kind. Thanks for making us feel welcome on our first day in Portland!
Jessica M | Premières impressionsThe only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...
STARR D | Premières impressionsGreat customer service! Friendly Informative staff. After hours and alarm system convenient. No complaints. High recommendation.
Valina s | Premières impressionsI am extremely disappointed with this location and U-Haul it self for many reasons. I went with U-Haul for my most recent move and spent quite a bit of money on this company. To start with the employees at this location were rude u helpful and just plain lazy. They didn't accommodate for me at all. Spoke to me and my bf in a rude manner. Wasn't the least bit helpful with my questions that I had instead told me I will find an estimate the day I pick u up truck. Not to mention moving yesterday offered no help when I had to go all across the storage building because they had an opening that was closed where I can drive up to take my things this company just needs to do better especially the employees
Maryellen T | Expérience généraleAs of the morning of my move I had 3 storage units reserved . When I showed up we had 1 storage unit waiting for us. The location blamed the scheduler. Either way this was unacceptable.
mike m | Premières impressionsLaVina (LaVonda?) and Tyler, and the rest of the crew did an excellent job at customer service, and at being very responsive and helpful. Merci!
Carole G | Expérience généraleAverage is because you can't reach them by phone but when you come in there's 4 guys standing around twiddling their thumbs. Average because I was given a u-haul van with a cut gas line, forcing me to come back, change all my plans. Was told that the vans continually have cut gas lines but the facility is apparently too cheap to put some extra security/walls around it despite the loss in vans and a poor customer experience. I came here because the reviews were good so I definitely hoped for better.
Stefanie W | Premières impressionsWe got stuck in an on-site elevator. :/ not fun at all.
YAZMEN W | Déménagement en ligneWe had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Thanks
Chris B | Premières impressionsGood job ! Thxs
MARIAN S | Premières impressionsHelpful from start to finish
SUSAN D | Expérience généraleCustomer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.
Sabrina H | Premières impressionsI haven't talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing "the way it is" was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn't show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn't be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn't for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.
Rod B | Premières impressionsI want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.
Carolyn P | Expérience généraleThe first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.
Terri B | Déménagement en ligneAll of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....
David E | Premières impressionsJosh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Merci.
Jameson H | Premières impressionsI only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.
Kjell R | Expérience généralewe ended up leaving and not using storage facility
Jerenai L | Déménagement en ligneI moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility
lawrence h | Expérience généraleThe ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.
Jessica R | Expérience généraleDavid & Christa(sp) were a pleasure to work with and very attentive and efficient!
Robb H | Premières impressionsIt was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.
MacKenzie G | Expérience généraleI had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.
Kjell R | Premières impressionsFinding my way around the building the first time was extremely confusing. A map of some kind would be useful.
Anthony L | Déménagement en ligneRates are high,
Herman B | Expérience généraleThe girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!
Jodi J | Premières impressionsMerci
Charity J | Expérience généralefriendly and helpful
kenneth m | Expérience généraleUsing Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.
PATRICK T | Expérience généraleI just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90
ZACHARY L | Expérience généraleThe ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.
sadie b | Premières impressionsI'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.
THERESE G | Expérience généraleWould’ve preferred access later than 7pm if not 24 hours.
Ayrian Q | Expérience généraleTHE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?
STEPHANIE W | Déménagement en ligneFriendly customer service! I'm very satisfied with my unit!
Linda J | Premières impressionsPutting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun
jordan s | Expérience généraleStaff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.
Carol R | Expérience généraleThe people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.
susan l | Expérience généraleGeneral manager was a nice guy he’s a complete a hole
Michael L | Expérience généraleI enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .
Michelle J | Premières impressionsLooking forward to when the construction is complete 👍
Joel D | Premières impressionsThe facility is clean, but access to storage units is difficult.
Robert S | Premières impressionsMy whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.
richard g | Premières impressionsEveryone was pleasant and professional. THANK YOU! THERESA!
theresa w | Expérience généraleThe staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.
Laquila H | Premières impressionsI've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....
Tracey b | Premières impressionsunit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn't be moved, dusty, dirty, no self access need employee to open
McKenzie H | Premières impressionsYou guys are very friendly and blessed,your manager is very good at what he does.Stay with him !
Fie W | Expérience généraleEverything went perfect I had a good experience
Michael L | Premières impressionsThe staff were friendly and efficient
MATTHEW W | Expérience généraleThanks
Terry S | Expérience généraleEasy to access and the carts for user needs were a god send. thank you so much.
dennis w | Expérience généraleThere was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.
theresa w | Premières impressionsEveryone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.
Terry S | Premières impressionsThey were super helpful, flexible and great!
Cynthia P | Expérience généraleCommunication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come
Guthrie S | Expérience généraleFriendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.
Ada D | Expérience généraleFriendly, great communication, fairly quick, easy, recommended!
michael g | Expérience généraleI had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.
Maureen F | Expérience généraleGreat location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating
Chris H | Expérience généraleHorrible
Rachel R | Premières impressionsThe entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.
Jamie M | Expérience généraleWas impressed with Olivia. The girl who delivered the Ubox to our new address
Daniel G | Expérience généraleUbox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.
Jennifer H | Expérience généraleI rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.
Kristen B | Expérience généralePleasant experience.
Eloy R | Expérience généraleI could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!
Brittney V | Expérience généraleExcellent
Miranda N | Expérience généraleI did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.
Michelle S | Expérience généralePoor communication with management.
Justin H | Expérience généraleService was quick, prompt, and helpful. Je les recommanderais sans hésiter!
Hunter C | Expérience généraleNa
Samantha R | Expérience généraleExcellent
Joshua M | Expérience généraleI had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff
Arnita T | Expérience généraleNo call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation
Caitlin M | Expérience généraleNice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.
Jenifer H | Expérience généraleBien
Gary B | Expérience généraleEveryone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.
Jonathan K | Expérience généraleUsed storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.
Rea x | Expérience généraleI was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.
denise d | Expérience généraleN.D.
Nichole W | Expérience généraleStaff was very helpful and friendly
Josh M | Expérience généraleGreat experience!
Brian S | Expérience généraleI did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!
lori c | Expérience généraleRented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!
Francine M | Expérience généraleWe had a good experience with U-haul.
Vanessa W | Expérience généraleEverything seems to be in order. No complaints here.
phillip h | Expérience généraleMichael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!
Hannah L | Expérience généraleU-Box delivery staff was communicative, friendly, and reliable.
Erin V | Expérience généraleMost staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office
chris f | Expérience généraleWe did not use the storage facility, just had our U Box delivered.
ELIZABETH Z | Expérience généraleDidn't go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.
Bethany C | Expérience généraleI had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!
pedro f | Expérience généraleEverything went smoothly with our UHaul Box.
diane s | Expérience généraleBadly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.
christopher t | Expérience généralethank you!
NATALE N | Expérience généraleDriver was super friendly and gave me some good restaurant recommendations in the area. Merci!
Elizabeth P | Expérience généraleAimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!
Kaerli C | Expérience généraleHorrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.
Marcus A | Expérience généraleévaluation
richard W | Expérience généraleThese guys are great.
marty m | Expérience généraleThe only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.
Brent T | Expérience généraleThe Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery
nathan n | Expérience généraleMerci!
Timothy P | Expérience généraleThis uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!
Kezia D | Expérience générale