Tell customer before they leave the site to verify license number on the rental vehicle. Nobody told me to do this and I almost got billed an extra day when I returned it because an incorrect license number was in the system for my rental.
JEFFREY WCustomer Reviews for U-Haul Storage of Milwaukie
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer Service was quick and efficient. In and out nu muss no fuss.
STUART MThe truck was covered in animal hair, which I'm highly allergic to and had an allergic reaction. When I spoke to the employee about it, all he said, "I guess they didn't clean it."
Deanna CBeyond all expectations. Uhaul was the most economical moving option and the easiest to book. If you want someone to do all the work for you, Uhaul might not work. However, if you are willing to pack your own boxes and save a few bucks, Uhaul is the best option after much searching. I was able to schedule the delivery of two ubox storage units the day before the movers arrived to load everything into them. Uhaul picked up the two full boxes late late same day and transported them across the country to arrive at our new location in time to schedule our movers for unloading. Everything worked amazingly smoothly and on time! We are very thankful and grateful! Everyone was more than courteous and respectful and considerate!
Connie NThank you, I always felt secure and my property safe.
Conny H | Expérience généraleThe storage facility was great! The staff was friendly, professional and very helpful.
Treasa H | Expérience généraleThanks for the help when we needed it!
JASON E | Expérience généraleI repeatedly used this location as it has outstanding service staff, easily driveable parking lot & great, convenient location. Cody is a Superstar!!!
TRACEY AI returned the equipment on time and was charged a fee for an extra day. The receipt showed a return time of almost 2hours later than when I actually returned it. I called the location and they told me to call U-Haul customer service. U-Haul customer service told me that they filed the dispute and that I would receive a call from a manager. I have not received a call. I will not use U-Haul again in the future and have been a frequent customer prior to this. I will also be filing a complaint with the BBB and anywhere else I can find to do so.
Michael WNot charge me extra after I filled to amount asked.
JACOB PCoby did a great job of walking through the installation of a new hitch with me .
Scott TThe attendant that unhooked the trailer from my vehicle did ask about the serviceability of the trailer, and took my comments about the leak on the mattress that I hauled. Making sure the equipment is fully functional is important.
KIPLEY GEasy scheduling, and super fast install. Staff is friendly and helpful. Also a great place to fill your propane tank.
April BEven being short handed, they provided excellent service.
GENE JRowan quickly and professionally received my rental trailer. He completed my receipt and invoice in no time at all. Great guy.
WILLIAM EThis was the first time I used U-Haul in quite awhile. I'm very satisfied except I wasn't particularly happy having to take my own photos of the rental van. Take picture of roof? There was a glitch in the process and I had to take pictures all over again. Checkout process a bit too long. But otherwise was satisfied with the rental van.
JAMES Bthe tank waa NOT full close but not full.
JENNY ANothing!!! Everything was awesome. Keep up the good work
Pamela JI recently stored my belongings at this U-Haul location and had an outstanding experience I witnessed the general manager first hand going above and beyond insure other customers needs were met their dedication to excellent customer service was truly impressive consistently going up and beyond to help people I would highly recommend this location to friends and family in the future
jason g | Expérience généralePortia was amazing! Correctly identified all the components I needed, set everything up, got me out in record time, and couldn't be nicer! A++
JOHN LThe staff at the Milwaulkie , Oregon location are always very helpful . I've used this faculty for several rentals and storage and will keep going back and recommend them!
Caroline C | Premières impressionsRien
Robert CThey made getting a moving truck very easy for pick up and drop off at a different location. Everything went flawlessly
NOLAN MThe only issue was that one of the entrances was out of order when I tried to clear out the unit
Neil F | Expérience généraleI have nothing but good things to say. My entire experience, to an otherwise stressful move was nothing but good. The courtesy and professionalism of the staff that assisted me was exceptional and made my day much more tolerable. Thank you to all I was in contact with.
STEVEN LThe people at the store were very helpful. Truck was good; value was great! Everything was solid, solid, solid.
CRAIG LCody, the manager, was Awesome to work with. I will definitely recommend and use them for all my future moving needs. Thanks again, Cody!
ALAN SGreat place
TONY MI had to change from a Pickup Truck to a Cargo Van because another customer didn't return the truck but it all worked out and I was satisfied with the outcome. I don't think they could have done anything different. I was offered a Pickup at another location, but that didn't work for me. All in all it was very good customer service. Your employee was excellent and very friendly.
JASON LWhen I dropped off the unit google took me to storage locker part of the U-Haul facility that adjoined the rental location. The storage unit was very narrow and I was in a 26' truck and backing out would have been impossible without risking damage to the unit. There were a couple trailers in the way that stopped me from driving thru to the rental office so I parked the truck and walked to the office and explained to the gal at the rental desk why I didn't want to try to back out and felt the easier solution was to move the trailers. She agreed said it happens often that people end up there and I completed my rental. As I was being picked up by my friend the friendly gal at the front came up to the car and told me her manager wanted me to know that they weren't going to move the trailers that were in the way and in the event that THEY damaged the truck that I was going to be responsible for the damage. I immediately went to talk to the manager and told them I won't be responsible for any damage to the unit if they damage it moving it and the best solution was to simply move the two trailers over to make room for the large truck. He said that was too much work and he didn't have the manpower for that and it was on me to move it or risk being charged if one of them damaged it. I stayed right there and called customer service and explained the situation and the representative agreed that moving the trailers was the best option and that I wouldn't be responsible for damage. He even sent me an email so I could send him pictures of the situation. While I was on the phone with customer service I see the young gal that checked me in bring out a trailer dolly to move the trailers. Mind you she is maybe 110 pounds and it is pouring down rain. The manager is approximately 200 pounds, and about 6' tall maybe in his late thirties. He stays in the dry storage unit while this little gal is trying to jockey around these trailers that she could hardly move. I've never seen anything like it in my life. His laziness was off the charts and his customer service was nonexistent. This guy has no business managing people. I very much appreciated Stephen from customer service and the young gal that tried her best to be helpful. She was polite and helpful but unfortunately put in a very difficult situation by her manager.
KORY GAlways a great experience moving. Thanks friends
TRAVIS DIt took too long to check out. Check in was great.
JOHNNY TJust keep doing what you’re doing A+
JASON MVery rude owner. Needed a trailer in s hurry. Walked in and his responded was "did you make a reservation" , We had not because it was needed quickly. His attitude kicks in and proceeds to berate us because it makes it harder for them to have it ready without time to get one ready. Mind you, they had about 20 trailers sitting there. He then proceeds to enter all the information into his system and then all of us go out to get the trailer. Instead of picking one that is available and right by the door, he picks one that makes it have him move that one and dig out another one all the time complaining about having to move one basically because we didn't reserve one. Complete jerk, not going back to that one and not going to recommend it.
STEVEN BThe young woman who helped me this morning was A-mazing!!
ELMER BAll employees in the establishment did not know that someone aged 16+ could rent a car transport trailer. It is listed on the official website and no one who works there knew. I was also given the incorrect trailer number for the trailer I rented and was almost charged for someone else's rental a week later. The error was resolved. Other than that, everything went smoothly.
EMERSON MAlways very helpful staff I showed up not having the correct adapter for the trailer lights and they had one on hand they let me borrow which I really appreciated.
Monica RExcellent service à la clientèle. Have used this U-Haul multiple times through the years and they have always been great. Would highly recommend.
MICHAEL WThe staff was friendly and fast. I drive a bit out of my way to go to this location.
AARON CIt was great! Nothing to improve.
GEORGE CTruck rented not in the best shape. Serpentine belt squeaking, and drive door has crack in it allowing cold air flow into drivers cab as you drive. Truck could have been in better repair.
CODY GBecause Cody is a bad ass and an amazing GM beat U-Haul I have ever visited. Hire more people like Cody.
DEBORAH WPoint out the proper cartons in person. Load in truck with dolly. Be certain the rental is where it should be. I had to return to office as another truck was in front of mine.
RICHARD NThe general manager was very helpful
JASON SReally was very smooth & easy. I'd definitely recommend this location. Merci!
ERIN HQuick easy and efficient I thank you
ERIK BA reminder when I book the rental that I will need to be using the U-Haul app for the returning process because the store will be closed.
EMERSON MKaitlyn and Cody were great! Very friendly, helpful and we were taken care of quickly! Would highly recommend!
Jennifer S | Premières impressionsThe check-in process was excellent! I have used this location for many years, and I am always satisfied with the service I receive there!
RUSSELL BThanks
KHALED A | Premières impressionsSomething needs to be done about the storage entry door on the west side because it is not possible to prop it open for going through in or out especially when there's winds making it VERY difficult!
John B | Expérience généraleManager was very friendly and communicative
MATTHEW JInstall on lrss than 2 hours
Glen NRien
RICHARD SGot me checked out quickly and people were very friendly!! Checking out was even easier! Great job guys!
TRISHA LI had a problem with the trailer and the person who checked me in was very rude and the customer service person was very bad. He later apologized but customer service was not good in the beginning. I have rented multiple trailers and always had a good experience until this.
GARY LGreat customer service, super friendly. Made moving today very easy. Thank you..
GREGORY MFast and friendly service!
STEPHAN DNothing, everything was great
JEFFREY J3erd mix up in the 5 year period
Don m | Premières impressionsPlease note, its not just the storage facility where I have the free month of storage and dropped off my rental trailer, Everyone, from adding the hitch and lights and every step your employees were the Best. I have had a wonderful experience.
Bunita D | Premières impressionsWe arrived at u-haul when it opened at 7am. The manager would not open the garage door for us to access our box. He said he had 15-20 minutes of work to do first. We found another employee who opened the door so we could access our box. He just had to push a button. We were very frustrated by the rude and dismissive customer service by the Milwaukie, OR U-Haul manager.
madeline mGreat location , only one guy working , amazing guy, but he deserves additional employees for such a large location! There is no way one employee could handle everything , made me nervous that something might have been missed on the truck for maintenance ? it was pouring down rain , was impossible to see any dents , dings , scratches , no covered area to inspect the truck , no way of know if it was maintained ?
WENDY BThe staff was friendly and helpful, and the vehicle was comfortable. I had a great experience.
ROSALIE MRien
FELICIA GThe guy i dropped off my truck with was rude, yelled at me. Just unprofessional.
MIKAL SI will take the blame for not asking when I rented the unit if they were a franchise and I wouldn't be able to make changes, etc. from any U Haul location, as I live across the country in a different State, although I never though to ask that question as this was my first experience storing items for my daughter, needless to say I ended up paying 3 years for a storage unit until I could move her back to Portland to retrieve her belongings. If she hadn't been in the hospital with a 20 % chance of living when I stored everything, this would have never happened. Thankfully she survived, but this location was less than helpful to say the least.
jeanne b | Expérience généraleThe folks in the office were always incredibly, kind, patient, and helpful.
Emily T | Expérience généraleAll the staff I worked with were very friendly and helpful, even when we were less-than-prepared and needed extra help. The location is quite busy, so I had to wait for a while each time I needed something. But they tried to make sure i knew they'd seen me, set expectations of time when possible, etc.
Elisabeth M | Premières impressionsWell the staff and everybody was very friendly it's just the entrance in needs some improvement as me any of times my items fell off the cart and the right hand side of the door does not stay open. And they are a little pricey compared to all other facilities. But the entrance hours were nice.
Joe M | Expérience généraleThe concrete is so broken up in front of the doors to the storage units, anytime you use a cart it rattles all your things to fall off the cart, because of the destroyed concrete in front of the door, it really needs to be fixed, other than that everybody is on point, fantastic facility with great people!!!
SHAWN P | Premières impressionsYour services & facility allowed me to seamlessly execute a larger logistical plan. What U-haul provided, mainly due to its local accessibility, was invaluable. Thank you .
amien G | Expérience généraleI had my things in storage here for two years and I had a great experience. I was concerned that there could be mildew or smell but nothing of the sort occurred. Everyone I encountered was friendly and efficient.
stacy s | Expérience généraleAppreciate all staff members who we worked hard! Staffing shortages complicated things. I moved to a storage unit closer to home, 10 ft tall and less money.
Lynnette d | Expérience généraleGreat service!
amien G | Premières impressionsThey do not give you very good access to any indoor storage units, they complain if you open any outside doors to get closer to the indoor upstairs unit, and threaten to charge you if you accidently lock your unit closed but not fully latched, and threaten to make you pay$50 fee, and repurchase one of their locks, They will not let you use your own locks. And just over all rude when talking to you about it. In my opinion way over priced for all the BS.
Sharlean W | Expérience généraleChris Mark and everyone italk to are great people. Only the price increases are hurting me.
Chuck m | Expérience généraleThe truck was 100 % out of gas when i picked it up (the paperwork said it was 1/4 full so I had to buy extra gas (once to get to my destination and once to return it at 1/4 tank) Then after hours of exhausting moving, I arrived at the storage we bought with my remaining items to store. I couldn't access my storage. I put in the code and it said "kalvin you're checked in" but the store never unlocked so I could open it! I couldn't find the manager on site. No one answered the phone including the facility manager whose text number I had from the card. So i had to drive the truck to my sisters house, past my drop off time and using extra miles, to store my stuff in her garage temporarily.
Kalvin P | Déménagement en ligneSide door was never open, had to call the office multiple times to get let in… waiting over 20 mins multiple times
Kimberly S | Expérience généraleI am remiss for not getting the name of the wonderful woman who helped me. I know she was born in HI and moved to OR when she was in her teens . . . I hope this helps ID her. She was spectacular!! Originally I was slated to move into two smaller, middle of the building units then right as my moving help arrived, she realized that there was ONE larger unit. Turns out that unit was filled right to the door and was the perfect size for my stuff. What a great first experience of kindness in my new home. I had moved from IL to OR and was just road weary and because I am using the storage, technically "homeless" at the moment. Her kindness lifted a heavy burden and made my life just a bit better in that moment. Kudos to her and to the management for hiring and promoting human kindness.
David S | Premières impressionsEverybody I had contact with was kind and courteous and willing to help answer all my questions.
Rickey J | Premières impressionsEasy fast
JAE M | Expérience généraleMerci.
KENNETH S | Expérience généraleI've used that Milwaukie uhaul facility multiple times in the last 10 years and have always been treated well.
Owen T | Premières impressionsI'm paying $155 a month and when I opened my unit to see part of the ceiling gone because of a huge brown box . They dropped something from above and now I have less of a fricken storage unit. Never had this happened. When I walk in I almost hit my head and I'm 5"4. I will be dealing with this tomorrow I'm not paying this amount for half of a storage fricken unit and believe you me i will take pictures and get this out . What an absolute scam.
DEBBIE L | Premières impressionsWhen I called to make reservations I was told the facility closed at 7pm but the access hours were until 10pm. Then when I called the day of to confirm because I was running behind schedule I was again told as long as I checked in by 7 I'd definitely have time to empty my truck. When I made the reservation I was also told it was a first floor unit. It was not it was at the top of a flight of stairs.
Kaliel R | Premières impressionsExcellent place to store my things. Secure and clean
SYNDEE F | Expérience généraleThe staff was wonderful & very helpful. The only drawback is that they are understaffed at times so 3 to 4 people can be waiting for a single staff member to help them.
Dave F | Premières impressionsShout-out to manager Chris Brown. Hands-down best experience with a storage facility I have ever had. Chris went above and beyond service-wise, and remembered me and my story to boot, making me feel known and welcome - a meaningful bonus when one is in transition.
KATE S | Expérience généraleIsaac was such a joy to work withZ he did very well for being so new to the company.
KAREN G | Premières impressionsI interacted with 3 of your staff members. One of them was friendly and helpful, answered my question quickly and efficiently. The other 2 had customer service skills that could have been outdone by a porcupine - slow, surely, very unpleasant. This is a very temporary solution for keeping my daughter things between apartment moves. I chose U-Haul storage because I have used our local storage in Washington several times and have always had a fantastic experience. That experience did not carryover to this location unfortunately.
CHRISTINE A | Premières impressionsJessica Pullin was so helpful and nice. She deserves a raise!
Sharrah G | Premières impressionsThe accessibility to my storage unit by truck or car is inconvenient. I have to go to customer service and ask someone to walk out and unlock a gate for easy access. Sometimes I can't even reach it going thru the parking lot to reach that way. Tho I will say every time I have asked someone has gone right out. But I worry about if all representatives are with customers having to wait, I'm never using my vehicle so I worry about tying up whoever is helping me.
Bethany S | Premières impressionsThe staff was very helpful and pleasant thanks for your help
Pamela S | Expérience généraleGREAT staff at this one!! All staff good but these guys were stellar
Jeannette W | Premières impressionsThe staff at this location are only rivaled by the staff at the 49th and powell uhaul
TROY H | Expérience généraleThe girl working was amazing! She knew I have had a day, everything was going wrong for me, she completely turned it around! And it sounded like the guy helping the customer next to me was doing the same thing. These employees are the example of, how all companies should encourage, upbeat, cheatfull, fun, extremely helpful and great at relating to the customers quickly. Super refreshing to have this experience after a very negative experience with public storage. Thank you for also extending my rental on top of everything! Awesome employees
Amanda P | Premières impressionsUpon arrival (after a nine hour drive), I was informed the storage unit I had reserved weeks in advance was not available. Instead, I was given two smaller and extremely inconvenient units- inside and upstairs where we couldn't bring the truck (it would have been hours of backbreaking work to unload and re-pack. The staff were not friendly or apologetic. I cancelled the reservation and went to Public Storage, where everything was incredibly smooth, easy and comfortable. When I returned the truck the next day, I had barely opened the door to check in when the person at the desk yelled at me from across the store that he didn't need anything from me and to leave the truck and go. My experience with the truck and pick up in LA was good, but I will never return and will never recommend U-HAUL storage. Public Storage was a far superior experience.
Georgia F | Premières impressionsLadies that work here are great.
Deborah V | Premières impressionsMy husband and I arrived at our local u-haul facility after a 9 hour haul. We had confirmed reservations for drop-off and storage unit. However, the clerk disappeared when he couldnt find us in the system and some time later a manager appeared. He stated that I had no such reservation for storage or drop-off. There were about ten frustrating minutes of the manager stating (almost taunting) "We don't have your reservation and you SHOULD have the paperwork in hand". I let him know, as a manager, that to blame the person for the FU done by U-haul was in bad taste. When I made a call to corporate U-haul, they found our reservation right away. The manager still refused to process me or even look in the computer during the call. When U-Haul sent over the reservation directly his manner changed instantly. Suddenly I was a paying customer and not a vagabond looking for a free box to crash in. Even so, they were out of the storage unit, a 5x10 space. we had reserved to unload our belongings. So, a 10x10 was finally located and it was 2 times the cost. And the space was down a harrowing tunnel of fluorescence and metal doors that would have been ever so tedious to traverse and painstakingly slow to move items on a small cart down such a long hallway. We decided to put our stuff in a shed and forego any more transactions with u-haul. I would not recommend this U-Haul location bc management is rude and the line was so long. Several customers were told that the trucks or storage that they had reserved were not available due to overbooking and shortage of equipment.
Maggie M | Expérience généraleCan’t even get into the unit
Nick S | Déménagement en ligneThe staff there was amazing and helpful. Thank you!! There was one lady in particular that was super amazing. I didn't catch her name but she was slender and was mostly working in the office. The last day I pulled my stuff out she was wearing a bandana in her hair like Rosie the Riveter. That was on Sept. 1st. Anywho, she deserves a bonus!!
Katie M | Expérience généraleA great place to do business. Only wish access hours were more convenient. Especially on the weekends closes too early
Kary K | Premières impressionsOn multiple occasions, the door nearest my storage unit was not unlocked requiring me to go around the long way with fragile items. On the last occurrence, employees could not find time to help due to a long line and I was advised to find another way around. Staff in the office seemed remarkably incapable and all processes took an incredible amount of time to complete.
Craig L | Expérience généraleThanks Ron for help
DANIEL N | Expérience généraleGeneral manager went above and beyond helping me and was very patient. Merci
danette r | Premières impressionsThis facility was helpful and did eberything they're supposed to and then some!
rudy m | Expérience généraleNice people, well cared for, easy access. Thank you for all you did for our move across country.
Greg M | Premières impressionsExtremely good customer Service.Thank you much for all you do.
INGA S | Premières impressionsGreat People did me right Thank You!!!
SANDRA M | Premières impressionsI could not be happier with their service!! I am grateful for all they did to help me.
DIANE H | Premières impressionsVery easy
Gina C | Premières impressionsStaff was extremely helpful!!!!
Lura B | Premières impressionsVery helpful staff and easy move in process
Serina F | Premières impressionsClean, friendly and secure. The Manager Ronald Raemaker was always super friendly and helpful. This particular location of Milwaukie will always have my business.
Juan T | Expérience généraleGreat people here, very willing to help and very understanding.
Adam H | Premières impressionsThey was well-managed they had great customer service skills……
Troy M | Premières impressionsThank you for all your kindness and assistance.
jeanne b | Premières impressionsThe staff was flexible with our schedule and went out of their way to make sure we got what we needed and not overspend on something we didn’t need Thank you
Jason H | Premières impressionsEveryone there is nice and very helpful, even when i keep messing up my keycardvto get in half a dozen times.
Beverly B | Premières impressionsWork with Ron on best way to help a family member moving out state. We also got a trailer hitch install later in the week. He spent the time with us to look at multiple way to do the move.
DANIEL N | Premières impressionsRon the onsight manager was always welcoming. And was a exemplary Reprsenitive of Uhaul. Always had a smile on his face and knew me by name. Thank you Ron!
Rodney W | Expérience générale2 out of 3 clerks were very helpful and kind;. Overall.experience. Renting storage unit from Zachery was very pleasant. He was professionally patient, helpfu,l and kind. Props to him!!
Kary K | Premières impressionsGood morning Ron I have a safety issue as I came in Sunday to put stuff into my unit. However wasn't able to as there has been an additional lock put on for some unknow reason? I chose your storage facilities because of safety reasons! I cant have surprises like that when I come as I have been being Stocked & Harassed since September. When you have time to reply to me regarding this matter please text me with communications if possible. Thank You Marcie Thorson Have a Blessed day Show quoted text
marcy t | Premières impressions!!!great customer service!!!
michael d | Premières impressionsMgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.
Janis V | Expérience généraleWe got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good one
Louann F | Premières impressionsAwesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781
Janis V | Expérience généraleIt would not had happened if not for Store manager Ron. Very good rep.
Tim T | Premières impressionsThe people at the desk were so friendly!
Michaela C | Premières impressionsThere are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I'm thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I've always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.
joe s | Expérience généraleI have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.
Nyaira D | Expérience généraleSomeone was able to get in the unit and make off with a lot of electronics.
colleen j | Expérience généraleWe got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.
Carl R | Expérience généraleGeneral manager let's people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!
Lisa S | Expérience généraleI made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.
sylvia r | Premières impressionsThis past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.
Penny W | Expérience généralemanager was very helpfull
wallace s | Premières impressionsExtremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.
Jim C | Expérience généraleOak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.
Janis V | Expérience généraleGreat Service! Thank you!
russ l | Expérience généraleAt first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.
Anastasiya M | Premières impressionsVery nice, friendly staff.
Barbara h | Expérience généraleStaff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.
Elisabeth G | Expérience généraleThey were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul
michelle m | Expérience généraleBest U-haul experience I've ever had! Great friendly, helpful people. I will definitely use them again!
Barbara h | Premières impressionsThe staff was very nice and helpful. I've been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.
jason L | Expérience généraleU-Haul Storage can't and won't find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!
Brad M | Expérience généraleVery friendly and helpful. Thank you.
Jayne H | Premières impressionsStaff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else
Serina S | Expérience généraleVery good serivce
Christopher S | Expérience généraleGreat experience
aaron p | Expérience généraleGood job!
Gene B | Premières impressions.
frank c | Premières impressionsClean facility but units are not accessible outside of uhaul business hours.
Patrick H | Expérience généralePeople were helpful
natasha a | Premières impressionsI had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.
LINN T | Expérience généraleThere were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.
Shanyn D | Expérience généraleIt was nice doing business with you .
Juliet M | Expérience généraleMy delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear
april r | Expérience généraleA good experience.
Michael K | Expérience généraleMy driver was awesome
Jessica C | Expérience généraleI have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Merci!
jannet r | Expérience généralena
Lois G | Expérience généraleGreat people to wirk with
Buzz W | Réservationstaff was kind and courteous even though i was crabby from 2 days on the road :)
Lois G | RéservationFriendly staff, clean well maintained equipment
GARY S | RéservationThe staff is kinda lazy and snarky/rude. You people couldn't prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It's not that hard to prorate your just cheap!
corie i | Expérience généraleAlways clean and the people were always nice.. okay but it's not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.
Avery B | Expérience généraleArrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor
Miriam p | RéservationOur poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.
Erika F | Expérience généraleI had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn't know what to do. Uneasy! Unsafe!
Christina P | Expérience généraleThank you for a place to keep my stuff.
markitta w | Expérience généraleI have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.
Renee A | Expérience généraleThe General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron
Steve J | Expérience généraleAlways helpful
LAYNIE R | Expérience généraleThe manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!
Kevin S | Expérience généraleFriendly and well maintained
briana k | Expérience généraleThanks
Roberta D | Expérience généraleThank you for working with me on my late payments.
Dianna D | Expérience généralePersonnel amical
Patrick F | Expérience généraleBest storage location in SE Portland
Michael P | Expérience généraleStaff was always friendly and helpful. Definitely would use them again
LEE A | Expérience généraleGreat manager! Ver attentive, always worked with me.
don d | Expérience généraleThe worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!
Tony P | Expérience généraleSee above
ralph h | Expérience générale