Le client n'a pas laissé de commentaire.
Candy T | Expérience généraleCustomer Reviews for U-Haul Storage of U-City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I wouldn't recommend this Storage Unit to anybody ever. I have never had so much trouble with a Storage rental place every time I tried to get in the building. The keypad wouldn't work the last time I went there was people waiting outside because they didn't work again and the lady working there came out and asked for ID. I'm sorry, but I provided ID when I rented my unit. The fact that you people can't keep your machines actually working correctly is bs!. I want a refund for every month that I spent there considering most of the time I could never even get in there to my stuff. And you might want to have your employees stop parking in the loading garage. This place is the worst
Teresa L | Expérience généraleThe Ukrainian kid was very helpful. The U-Haul computer system was down and I was unable to get a receipt for the truck. It took a long time to get the computer system up and it wasn't until almost 3 o'clock that I was able to pay the movers.
Nathan DJessica Brooks is excellent! She is so very nice and kind. I am being very selfish when I say please keep her there and do not promote her.
Philip B | Expérience généraleJessica is the greatest person to deal with!!! I have used her multiple times now and she always helps me find the best deal !!!! She is fun , courteous, energetic, kind to people standing in line, she is an awesome asset to the company! If only more U-Haul places had employees like her!!
NILA RGreat experience
chad mWould like to thank Nathan and the other employee on duty that day for their excellent customer service. They did a great job.
KIMBERLY BI had reserved the equipment at a different location 10 days prior but they did not have it, so they sent me to this location. When I took the trailer back, I could not stop at any location, I had to take it to the place I picked it up. Convenience has not been a feature the last several times I've rented.
PAUL PWhen talking to U-Haul to find storage facilities equivalent to the size truck we had which was 26 ft I was told there was a facility that had a 20x10x9. No where during the conversation did the U-Haul rep say it was upstairs and 2 storage rooms units. This made the unloading process more difficult and time consuming. Had I known I would not have chosen this facility. We later learn the storage facility on Wilbur lane Spokane valley had plenty of single ground level drive up to door storage. Super unhappy with experience and U-Haul
DANIEL N | Premières impressionsThe necessity to verify via phone call of my alternate contact person is ridiculous. Especially for someone with positive rental history with Uhaul. It's embarrassing and awkward.
ERIC BGreat staff and management! Always helpful and very positive to deal with!
Justin B | Expérience généraleSam was amazing, friendly, and helpful!
STEPHANIE SI reserved a 4'x8' covered trailer 1 week prior to the date I needed it. A couple days before the expected pick up date, a representative called to inform me that they didn't have the size I needed at their location. They asked if I would settle for a size bigger trailer (5'x8') for the same price as I was quoted for the 4'x8' unit. I just had to pick it up from a different location several miles away. It was a little too big for the purpose and i wasn't sure my SUV could pull a trailer that heavy for a long distance, I needed it so I agreed anyway. During pickup date, my husband went to the location to pick up the trailer and was charged the price for a 5'x8' instead of the promised price. The customer agent refused to give us the price so we ended up paying the full price for the unit. I don't think I have to pay for the mistakes of your agents. First of all, I made reservations a week or so prior to date so it's supposed to be available on that day. Then, the agents tried to rectify the issue by giving me another option but for the same price for the inconvenience of driving a little ways to pick up a trailer that is a bit too big for what I needed and was concerned that it would be too heavy for my vehicle to pull. Then to just charge me for the actual price of the trailer I didn't want in the first place is ridiculous. Next time don't make a reservation you can't keep and don't substitute and quote a price then later change it up. Your mistake own up to it and keep your word. Very disappointed!
ADOLFO CJessica in the front is on top of her stuff, you can tell she runs that place. Lucky to have an employee like that
Cody E | Expérience généraleMy rental was moved to this location, receptionist was vague and took long time to process, equipment was old, battered and not very clean, door catch was rusted and stuck when door opened
IAN SNot sure what her name was but one lady was more then helpful she really made it a pleasure after the stress I had coming in
BENJAMIN FVery satisfied, Jessica who took my order etc was very helpful
JAMES SI love the U-city location to rent my truck because they are friendly. Tracy and the new guys are fantastic.
nory eThe staff at this location were always amazing and very efficient. It has been a great experience and I have already recommended it to others.
Jessica L | Expérience généraleFriendly competent service
LAWRENCE WThe employees were AMAZING. The store manager went above and beyond to help me with everything I needed to move across the country. I can't recommend this location enough.
ALEXIS MThe young lady managing the process was extremely professional and made the experience enjoyable
TERRY ONeeds to learn to ask permission before she starts touching someone else's vehicle. We could not check it in for the app wasn't working and there wasn't any phone# or instructions on what to do outside where the kiosk was located so it made for a very difficult night.
MARISSA JFuel line clip came off. We lost all the gas in the tank that we just put in there. Then the uhaul truck would not go over 50 mph.
MICHELLE BIn my experience, everything went well. Keep up the good work!
CECILIA NGreat manager. Left blinker wasn't working but staff got on it right away... maybe a 5 minute delay.
CLYDE AStaff was very helpful and attached the trailer to my vehicle and did a safety check.
CHESTER THaving to call my emergency contact prior to rental will cause a lot of people to go someplace else. Corporate needs to change this. But other than that a great rental experience.
GREGORY MThe return of the trailer and rental of storage unit was seamless. The team at this location is the best! Friendly, professional, knowledgeable, and efficient.
Robert S | Premières impressionsGreat management at u-haul storage 10412 E Sprague. Shout out to owner of Kelseville Uhaul for replacing a flat on the trailer while traveling.
JAMES GI have rented a couple times from here. The customer service is far and above excellent! They are always friendly and knowledgeable, and helpful to your needs. See so many smiles and great attitude on all the employees. It shows a great work atmosphere that transfers to the customers. I will definitely be renting from here every time I need a U-Haul!
JAMES OI used a extended van to pull my trailer. I needed just a little more room to exit it's parking location. But the help and service was fantastic.
DENNIS LThis location has an excellent inventory of rental trucks and trailers. They are very helpful and this is where I always rent.
Grant WBoth of your representatives at this location were knowledgeable and helpful in the rental process.
STEVEN BI’m not sure the name of the young man that helped us but he was awesome!!!
CHRISTOPHER Pvery polite and helpful, on time.
Darrin TThe staff was very helpful and nice. Very pleasant experience!
JASON E | Premières impressionsCustomer service was excellent. Good attitude, went up and beyond to help us out.
PAO HReturned trailer 6:30/7:00 next day checked with mgr said returned 10:30 at night not true it was still light out. Have rented from U-Haul for years never again very bad experience!!!!!!
STEVEN CThe staff was excellent and very helpful.
BRIAN RExcellent service
GRANT WJess and the staff are caring and friendly professionals. The best in the business.
MICHAEL HMy experience with the staff was exceptional. Tracie was incredibly. She is very knowledgable and very pleasant, a great asset to your team,
DONALD CIt would be very hard to improve upon perfection!
SEAN KThe UBox arrived early! That gave me 2 weeks to unload it & put everything away. This is an wonderful offering to those of us moving---you drove it down for us and, if needed, storage was an easy alternative. (This was the last of our items and the goal was no more storage!). Your driviers that delivered the UBox and then the gentlemen who picked it up were professional, kind, and efficient. I will recommend this service to anyone moving! I'm grateful, however, our move is completed. Thanks for helping with the strong finish!
Bernice hTracy did a great job with my return - I can't thank her enough! Actually I can - Thank you Tracy!
Chris BThe lady that checked us out seemed preoccupied as she was checking us out while on the phone and talking to other folks in the store. She seemed like she had other things to do and wanted to get us out. The trailer we got looked vintage with crackling faded stickers on the side. The lady that checked us out said the trailer was fully checked out and in perfect shape. I notice when i got to the house that the trailer was a little lower on the left side (Drivers side while pulling) and when we loaded up our household goods the trailer was leaning to one side lower by about 3". I had evenly distributed the weight with 60 % more of the load towards the front for the trailer. After loading it up I noted that the door was stuck up inside the top of the trailer door track which got hung up. I had to find a crow bar to pry the door slightly so I could finally close it. (Rear door stops broken allowing it to roll back to far, so the handle got hung up on the top of the track??). I showed this issue to the U-Haul guy in Powell and he said he would note the issue and would report it. He also noted the left side lean and was looking at the leaf springs as either being broken or weak. Pulling the trailer was a white knuckle event going through the Rockies in Idaho and Montana on the way to Wyoming for over 600 miles. I am wondering if the Spokane Valley U-Haul place was just pawning off the older trailers to other out of state U-Haul places since I was going one way to Wyoming from Washington state. I saw many much nicer 5 x 8 trailers as I was driving into their lot, so it makes me wonder. Anyway the guys in Powell WY were great and said they were sorry for my experience and would look into the issues with the trailer but thought that due to the look of the trailer and the issues figured that U-Haul would be decommissioned it. (U-Haul should, as it is a dangerous trailer! If I would have been pulling it with a smaller vehicle it could have been bad.) I have used U-Haul for many moves across the USA, but this was the worst experience pulling a trailer I have had. I am planning on renting a bigger truck to take the rest of our stuff to Wyoming and might consider another rental truck company at this point as i am not happy with this experience.
MILTON BStaff excellent
PETER G | Premières impressionsEverything was very smooth. I recommend to everyone.
Dianne LTruck was extremely loud. Thank God I only had a short distance to go and did not have to go cross country.
HOWARD JI rented trailer for 24 hours. Brought it back at 23,5 hours and was charged for 2 days. "Oops, our mistake, the system sometimes screws up." I was not impressed. Not the first time their "system" has screwed up at this location. Teach your "system" how to tell time or find another excuse for over charging.
John SNone.
SEAN KGiving me a truck with 7/16th of a tank was really lame. First, who counts that small? Second, when I fill it up to travel a couple hundred miles you end up getting more gas than I rented with and i don't see a credit back to me. First and only time I've ever had a truck not be full.
DAVID WThe customer service was amazing they were busy but both customer service representatives were friendly and kept a smile on their faces the whole time. I think the only thing I would say had nothing to do with this specific location but the truck overall. I am short 5 ' and this specific truck I rented had no way to lower the steering wheel which made it very difficult to see especially while it was raining.
HEATHER HThe people who waited on were stressed and unorganized. I was give a truck that was supposedly full of gas. I literally only drive the truck for a total of 4 miles, and when I filled the tank. It took almost 5 gallons and cost me almost $20. Them when I brought back the truck, their comprer system, POS was down.
RENAULT EEverything was good and went smoothly. Thank you!
Coretta GNothing! from the time I walked in until I dropped off and left there was nothing but professionalism and genuine customer service that exceeded my expectations
JASON SStaff was awesome, professional and very customer service oriented.
RICHARD Nnone
LANCE CThat lady really knows her stuff. You should promote her.
TIMOTHY DI was rented a truck that the previous renter had obviously smoked in. if someone smokes in your trucks, you should probably clean them before your next customer comes in. the inside was dirty as well and obviously had not be cleaned. since that was your only truck that's the one I got stuck with.
Adam KTracie was awesome. Great customer service!!
DAVID MJess and her team are awesome always!
Colby C | Déménagement en ligneExcellent customer service. Great rental and service.
CHERYLE CThis was the best experience I've ever had at this storage or any storage. The lady was very kind and they were all so helpful. I am Beyond impressed with the service here. I well always recommend this place to anyone that needs quality storage.
ARNELLA S | Expérience généraleYour people broke and stole my stuff. I will never recommend or ever use Uhaul ever again
Anita E | Expérience généraleTHIS WAS MY FIRST TIME RENTING A TRUCK & MOVING MYSELF. TRACI WAS SO HELPFUL & PATIENT WITH ME. I ORDERED THE WRONG ITEMS ONLINE AND SHE SWITCHED THEM FOR ME & HELPED ME GET THE ITEMS I REALLY NEEDED. SHE KNEW I WAS ON A BUDGET & DID HER BEST TO HELP. SHE MADE MOVING SEEM EASY INSTEAD OF SCARY. SHE WAS GREAT THANKS, CHARLENE
CHARLENE ENothing I can Think of> A shout out To Tracie who was very nice.
EDWIN REverything was great.
Justin G | Expérience généraleKeep doing what you’re doing
MAC SGreat customer service and met all expectations! Will definitely recommend to family and friends!
CARL CTracie C. Was amazing and you couldn't ask for better service!
CHANCE AFrom help with the paperwork to the terrific and easy to drive van, I received wonderful service in every way: )!!! Thank you so much: )!!!
BARBARA TGreat experience!!! Awesome staff!
aaron s | Premières impressionsWithin 30 seconds of me getting there someone was already outside to help me check in my trailer. I was blown away by the customer service and how helpful the lady was. highly recommend!
ABRAHAM VI appreciate the staff, extremely helpful and knowledgeable. Was accommodated to the highest expectations. Will be a long-term customer, for sure.
DANIEL B | Premières impressionsGreat staff. Hardworking and professional.
CHRISTOPHER MStorage unit was clean and ready to use. Instructions were clear and easy to follow. The employees were very nice and helpful.
Dolores C | Déménagement en ligneI don't remember the two ladies names that helped me but they were so wonderful and helpful and made it fun. I've been to other U-Haul and they were quite un accommodating. These two ladies made it wonderful I'd go just to this location just cuz of them. Merci.
JACOB M | Expérience généraleTracie Clark is an outstanding asset to Uhaul and my go to person at U-City U-Haul!!! Over the past couple years, I have filled my motor home with propane, rented climate controlled storage space, and recently rented a local truck last week. I always look for Tracy because she is very friendly and knowledgeable management team employee. I call her the energizer bunny because she is always in motion and helping customers and training new employees (especially at the propane station when I'm buying propane). I love your storage security system and she was extremely helpful training me to enter the codes correctly. She is also very efficient and knowledgeable about the rental equipment and how to operate them. I can also tell she loves her job and she takes pride in helping her customers. In my opinion, Tracie is a Rock Star when it comes to U-Haul
Clarence S | Expérience généraleI would give it 5 stars but one of the ladies the older one that works there is so rude.
Daphne A | Expérience généraleThe staff went out of their way to be helpful and friendly.
Roger L | Expérience généraleKeep up the outstanding services of representing Uhaul in the community of Spokane/Spokane Valley Washington! Satisfied Customer, HJB
HOLLY J | Premières impressionsVery helpful and friendly staff! Will definitely recommend to friends and family!!
lynn o | Expérience généraleLots of druggies and homeless people hanging around there you feel very unsafe at the place that you don't even want to take your kids there.. bad place don't recommend it..
keely f | Expérience généraleThank you all for your help and remembering me. See you next time keep being great.
Sarah K | Expérience généraleAll the people are extremely kind.
Marco N | Premières impressionsJess and her team run an amazing facility. It is clean and secure. Customer service is exceptional! 10/10!!!
COLBY C | Expérience généraleOutstanding Customer Service!!! Traci and the other ladies all were so helpful and kind. Highly Recommend ⭐️
MOLLY G | Expérience généraleUsed this facility for 3 years to store all my belongings, finally was able to move out! In those 3 years- Zero crime, Zero bugs/rodents, Zero water/heat damage. Facility was always clean, staff was usually helpful/kind (the bad apples usually didn't stick around for too long) rates stayed reasonable (one $5 per month increase over the 3 years) and never had an issue with billing. No hidden fees/overcharge etc. If storage is needed in my future, U Haul will be my first go-to! Keep up the great work, it's much appreciated but probably not expressed as much as it should be.
Mysti S | Expérience généraleTracie and Nate the Great. Took care of me to finalize my storage unit. Plus Jessica the owner/operator is amazing.
ANDREW H | Expérience généraleTracy was awesome!! Always went above and beyond! Jess was very patient and helpful.
Myra J | Expérience généraleThis is where the cleanest and best places I've ever had a storage unit at friendly staff very professional and the security is top-notch.
kris d | Premières impressionsAmazing management! Jessica is top notch, professional and accommodating. She's also trained her staff well. Great facility and experience. Fortement recommandé!
Wes W | Expérience généraleJess and Tracie are great. Very welcoming, personable, always friendly and I enjoyed having a unit there. Never worried about the safety of my property. Would recommend this place, for everyone.
Kenneth N | Expérience généraleVery helpful and friendly
TOD E | Expérience généraleThey were extremely helpful. Awesome group!
Sherri E | Premières impressionsVery clean, I stored my items for about 1,5 years and there was no dust on my items. Staff very friendly and helpful.
Jesus G | Expérience généraleEveryone if you need storage go see Jessica at u-city uhaul , that girl is awesome she knows her job very well ,friendly and funny , she even helped me by pulling up the camers's to look to see where some items went and we found those items all from her help Thank you Thank you jessica I just adore you and you will be the only one I come see for all my future move's
Karen O | Premières impressionsThe restroom could definitely use a good cleaning, but otherwise very nice and well-maintained.
Lisa F | Expérience généraleThank you!! 🙂
Amanda B | Premières impressionsTracie was very busy, and she was very helpful and considerate of all her customers. I was very impressed with the service and the facilities.
Michael D | Premières impressionsJessica is a excellent manager . She goes out of her way to help This center could use more staff to serve the customers.
darlene s | Expérience généraleOffice staff was to busy running around and talking to properly watch the front counter. All interactions when I needed help were very disappointing due to lack of customer service skill, and expediency. Lastly, there should be an easier way to get from the storage area to the front end.
Eric J | Expérience généraleI found the facility and the people very pleasant. It was a great experience.
Lisa B | Premières impressionsS.O.
Anna R | Expérience généraleThe staff eas outstanding!!!!
Heidi S | Expérience généraleI did not rent anything from you. Why am I receiving this.?? I don't even live in Spokane anymore since 2012 and no one answered my call when I called to the office on 10412 E Sprague
MAYGER J | Premières impressionsSam and Tracy were the sole reason I rented storage at your location. They both were extremely welcoming and knowledgeable. They didn't make me feel pressured to buy and made it a super enjoyable and easy process.
GREGGORY L | Premières impressionsHighly recommend.!
MICHAEL K | Expérience généraleGreat experience
CASSIDY L | Premières impressionsGreat state of the art modern storage unit . With electronic sign in and out. And elevator and restrooms. Very nice.
JOSEPH E | Expérience généraleJess rocks
Peter C | Déménagement en ligneEverything was above average.I was in storage for a little over three years. I felt after that length of time I original price should've been locked in without any increase
LAWRANCE R | Expérience généraleThe staff were dealing with a lot of hectic issues from incoming trucks and still maintained top notch customer service. I would highly recommend this location to anyone looking for a truck or storage solution.
KYLE B | Premières impressionsTracie is an absolute must. Very helpful and friendly.
JOSEPH S | Expérience généraleI have confidence in U-haul, and I wasn't disappointed. Thanks for the help.
Dana E | Expérience généraleTracie was the best uhaul employee I have interacted with a did a great job getting through a backlog of customers in line efficiently.
Ethan E | Expérience généralerates are higher I found a storage saving me $120 more a year
mike d | Expérience généraleI love the manager. She is awesome !!!and the staff is great and very helpful.🤗
RAEGAN W | Premières impressionsGreat staff, well maintained.
Anna R | Premières impressionsThe storage access system was down, but I was told it is the first time it has happened in the employees employment of 8 months.
Rebecca J | Premières impressionsThe code access isn't user friendly and I had to input it several times. Tried to gain access to drive the truck inside and it wouldn't recognize my code. Another couple trying to get in couldn't access either. It was way after the time that the the doors should have been accessible.
linda d | Premières impressionsTracie was awesome to work with.
jason j | Premières impressionsI don't like the simple fact that I have to go up in elevator then down Hella far to other side of the building. It sucked and after moving m u whole house plus the hrs I work don't go with the hrs the gates are open and the hall ways should be lettered to help u find ur way better
Taysia J | Premières impressionsJess was amazing to do business with. She was very understanding and was a great help with my situation.
Chaney L | Expérience généraleStaff was great facility was clean and easy to operate. Would recommend some longer carts to be used to move items in and out.
TIMOTHY N | Expérience généraleGreat customer service with knowledgeable staff.
Josh W | Premières impressionsThe stall was always very friendly , helpful and made my transition and great experience. I can't say enough about the management . truly 5 stars . Thank you very much .
JEFF A | Expérience généraleMy Unit has a big door that swings open in a very convenient area..
Darla B | Premières impressionsOur 2,5 years of using U City Storage were excellent. Many interactions with staff, always top notch! Moving is stressful and unpredictable. These folks get that and are there to do whatever it takes. Thank you from the bottom of our hearts
Virginia M | Expérience généraleWhen I first got there I realized I needed a bigger storage. The staff help me get into a bigger unit. Unfortunately the bigger unit that they gave me still had locks from the previous owner. They did however get me into a unit even after being swamped on a Sunday. Everyone I dealt with there was very courteous even after dealing with an irritated Customer right before I came up. . Everyone I dealt with there was very courteous even after dealing with an irritated customer right before I came up.
Brandon K | Expérience généraleThe facitlity is very clean. There are 2 bays for vehicle entry but only one functions with regularly.
Lisa B | Expérience généraleI would use again
Sami H | Expérience généraleVery very pleased with the service and cleanliness of facility. They were very patient with me in explaining how everything worked and move in went very smoothly. Worked with my truck driver to make sure we could unload without any problems or disruptions. Nothing is more stressful than moving from one town to another. Thank You for helping make our move into your facility less stressful .
JEFF A | Premières impressionsJess and her team were fantastic to work with throughout our storage rental and U-Box experience. Fortement recommandé!
bruce g | Expérience généraleI have never had a worse experience with a company in my life. The only exception was that Holly who worked there the day I moved out was very helpful and professional. I will never use Uhaul or recommend it to anyone again.
Charissa S | Expérience généraleJess was pretty great. She was attentive, friendly and extremely helpful. Merci.
Jackson C | Premières impressionsWe were so pleased with both the facilities and the customer service at U-Haul of U-City!
Laura B | Expérience généraleThe staff is eagar to help!
Heidi S | Premières impressionsI am pleased with this facility.
David P | Expérience généraleOur alarm went off even though I successfully disarmed the unit. A manager was very fast and helpful to try to resolve the issue.
TOD E | Premières impressionsThank you guys for your service, me and my family were pleased . I Highly recommended, lovely staff . Thank you Jessica for your help .
Jennifer B | Expérience généraleReally appreciate the one month free storage with so much to get settled it gives me time to actually relax for a few days and then get it taken care of. Merci
Sally W | Premières impressionsNot thrilled that you took a payment and said there was no refund after i cleared the storage out in the following 2 weeks.
Kathy H | Expérience généraleThan you so much for getting my payment7/29/23.so I will keep it up on my payment.
BANSER P | Premières impressionsI completed the online checkout as instructed but the facility did not process my move out until weeks later. It took 3 different phone calls to Uhaul to process my request for move out. Otherwise everything was great.
Brooke B | Expérience généraleNot enough carts some days
Shanna L | Expérience généralePrices are affordable, location is convenient. However the manager that did my rental agreement I felt was treating me and talking down to me as if I was a homeless person because I was wearing a backpack. And then when it came to accessing my storage unit no one had explained where to go, just gave me a map. I would try to resolve but the issue being with manager would be futile.
Taliferro W | Premières impressionsThis is kind of an unfair rating due to the fact that the 1-800 number for U-Haul gave us a gentleman who had made guarantees that are actually not available, for example we had specifically asked for 24 hour access. We're told we could get 24-hour access which is why we thought the price was so high for the unit in the first place and come to find out not one single U-Haul location in the entire state of Washington offers 24-hour access even though it's advertised. This was very very upsetting, and it put us in a difficult position for almost two full days, missing work, not being able to actually work a couple employees for their help moving in because we didn't actually have a unit to use due to it being"after hours", and right in the middle of moving we had to drive a fully loaded truck back to the house we're moving from, unpack it due to a very high theft rate in the area, just to have to repack it again the next day and as you can imagine this was very inconvenient and cost us quite a bit out of pocket expenses, however the general manager tried to smooth things over with us by giving us a full month of rent free through the storage unit. We were able to go to a different location where that manager had absolutely no problem whatsoever helping us get a unit even though there was a price difference she did not charge us the extra amount and she was even willing to refund the original price of the insurance that we had purchased and had us purchase a cheaper insurance policy to save us some money at this particular location was the only location that was open past 7:00 p.m. in our city so maybe not the best of all circumstances but they did the best they could to make up for the inconvenience of mistakes that were made by the 1-800 number people. Sometimes it seems like the right hand doesn't know what the left hand is doing and it becomes very frustrating and confusing for customers. But this particular facility is very very well maintained it's very clean they're very direct and very clear about the rules and regulations there as well as trying to get you going as quickly as possible and they are very friendly they're strict but they're friendly. Jess, she was clear straight to the point, and fast. The other young lady that was working there was cleaning the vehicles that were coming in quickly and efficiently and always had a smile on her face. I will definitely be coming back here if I do ever need storage, moving supplies, or a rental. Also, I love the fact that nit only dulo you get an access code but an individual code that you provide to arm and disarm your individual unit. Extra security and state of the art security monitoring.
Cherie S | Premières impressionsTwice I had to move storage units due to maintenance, the last time I was forced to move to a different facility along with everyone on the 2nd floor at the Airway Heights facility. It was a huge inconvenience, though they did move my stuff at no charge to mitigate the problem. I moved out and hope to never have reason to use their services again.I don't at all agree with no pro-rate, so I had to wait til the day before rent was due to move out.
CINDY P | Expérience généraleLoved the storage! Wish I could have kept it but husband noted we have a garage and storage closet at new home... but will use again! Very useful for when I was moving my items from old apartment to new home and move in wasn't for another week! Staff and GM was very helpful and made me feel comfortable even though I kept setting off alarm藍藍藍
Carmen S | Expérience généraleThe manager I forget her name but she was fabulous. She helped me so much so many times with moving renting everything.
Amanda P | Expérience généraleWent to location before doctors appointment so it would be one less thing to figure out while picking up uhaul at 3pm, but Jess Brookes, GM helped me a TON!!! She was amazing at showing/explaining where I need to go and how to access the building! I am beyond grateful because the stress of moving is hard enough, so I really appreciated her amazing attitude and customer service!
Carmen S | Déménagement en ligneThis location is a joke. Management (the lady that's there in the day) is beyond rude and they stole a months rent from me saying I didn't pay, so I had to pay twice. Will never use U-Haul for anything ever again.
Jeromy P | Expérience généraleJess was very helpful and very friendly. She went beyond everything to help me
VANEET G | Premières impressionsVery professional, helpful with your needs. Friendly and polite staff.
sharon h | Expérience généraleIt was great! Hassle free and very laid back.
Douglas N | Expérience généraleYour customer service sucks, get people that speak English and can read a ledger. I was told I could pay at another uhaul and I couldn't. When I had used a Uhaul truck you didn't tell me that the deposit I paid when getting the van doesn't go toward what is owed when turning truck back in. But over all at the end yes I would definitely say I had a much better relationship with the staff.
Jordan K | Expérience généraleI went online to schedule a unit 4 days prior before stepping by into their office. When I get there I pay and am offered a 10 by 5 by 10 unit number 1339. Excited the unit will be conveniently on the first floor I was extremely excited. I grab the paper work and walk around back, I find said unit and low and behold the unit has two round locks on the doors. I wonder around till I find an intercom for help and iform the staff as my impression was the locks would be left inside the unit. He comes all the way over to the unit from the office desk counter with a lader. And a girl scrubbing the floor with long brown hair informed him that, the unit had been uptained by an ex employee who tried to give themselves a free year without permission and that they had been fired. I asked if, because I'm not moving out right away if I could come back in a week to have this unit when it is cleared out. As it would be inconvenient to now have to travel upstairs. They told me there wasn't anything that we could do. He takes me up the elevator and tries to offer me a unit with the same dimensions but with a small door. I need a bigger door. So he ended up placing me in a unit all the way in the back 1228 or something to that extent. So Now ai am on the second floor all the way in that back. Despite a 4 day wait prior to this experience. I took extra time to investigate on this trip. And I was a bit frustrated that this was my first interpretation of this facility.
MADISYN D | Premières impressionsThe service was night and day between the first location (the one on Sunset Hill) and the last location (U-City) Every person I came in contact with at the last location whether it was on the phone or in person, including the manager was surly, seemed to be tired or “put out”.
PAMELA C | Expérience généraleThe staff were a lil rude when I was trying to move out but ayye it is what it is....
Zachary H | Expérience généraleI accidentally didn't lo k mu storage properly and the staff locked it for me great staff security and great trouble shooting I advise anyone to go store your valuables with them A1 too notch
NATHEIL C | Expérience généraleGreat, no problems clean and affordable, pretty secure, more than enough carts available for loading boxes as well as spacious elevators & isles for ease of moving.
Cindy S | Premières impressionsWe were very frustrated that the guy helping us was very cold and unfriendly. Also, any time we needed help, we had to wait a fairly long time to speak to anyone. Another frustration was when we moved out, they had just charged us 70 just about a week before that and we got no credit for the 3 weeks left of what we paid for. It's really sad because the facility itself is very clean and secure, but the way we were treated would make me not recommend it to anyone.
MELANIE S | Expérience généraleVery accommodating attendance for the whole move
David L | Premières impressionsI went there with a car load of stuff to store , got into building ok, loaded up the carts provided with the things in my car found my unit finally with a lock already on it as though someone already was using it so I called the 1-800 number due to the fact that you were already closed after hours and that lady had no idea what to do she was so not helpful in any which way or form she had no idea what to do in any which way the only thing she did do was sit on the phone with me the whole time while I tried to figure out what the heck a lock was already doing on my storage number anyways I'm going to figure that all out today when I go into the office during office hours see if we can get fixed.
Dannille R | Déménagement en lignei got there 20 min before closing. went thru the whole ordeal of getting a unit, only to have to re do the entire process all over again. apparently, someone was training and was in the wrong screen or something i don't know, I'm just a paying customer. Any way, got done and went to go enter the unit, put in my code, and my access denied. got in touch with the manager as she was walking out the door to finally go home, and she went back in for a few, came back out and said,. "give it a couple minutes" it should work now. waited for 15 min. went to try to enter, and access denied again. As of right now, I have yet to get access to my unit. guess ill try again tomorrow....
Matthew b | Premières impressionsThe staff at u-city U-Haul was amazing! He was very helpful however the staff at east town uhaul was on a power trip very disrespectful and rude. I wouldn't recommend anyone dealing with them.
amanda l | Premières impressionsI appreciated the fact that i was able o drivre in out of the winter weather and get my things loaded into my car.
glenice K | Expérience généraleAdam was really wonderful to us and really helpful in such a stressful move he made the end of it come together for us by taking our truck and trailer in at his location he really may have saved our lives because there was a heavy snowstorm and I dont think we could have made it through with the truck. The stress was so intense that when he told us we could leave the truck with him for no extra charge i got tears in my eyes because we really did everything we could to get the truck back safe and the last part of unloading was the hardest for us with two tiny babies and a toddler . It felt like he was the best one that could have been there for us, truly a great person all together . Thank you Adam
Crimson M | Premières impressionsPolite and friendly
glenice K | Premières impressionsThe storage area was clean, secure, and climate controlled. Billing is done electronically and was easy to manage. Covered area for unload and load is really nice too. Great place to store your stuff!
Christopher R | Expérience généraleYou guys went above and beyond. I can't thank you enough U-City Uhaul. Hands down the best in town.
Ervin S | Expérience généraleWas supposed to get first month of unit free and also $50 as where I had a unit reserved didn't have one available.
Eric A | Déménagement en ligneI liked the customer service at this location
David N | Premières impressionsWonderful place, very helpful at all times.
DOROTHY M | Expérience généraleForced move from other location. Then I get this email request. NOBODY followed up. I don't know my unit number, my access code, the billing cycle, if/when my keys can be picked up. Literally nothing. Blind hope and faith that my items are secure, unbroken, and fully accounted for.
Teresa Z | Premières impressionsThere was a VERY loud alarm going off in the facility that started after we were partially done unloading our things into our unit. Another person was there doing the same when we arrived and he stated that it happens all the time and that he asked that day if the employees could do anything about it. They told him that they couldn't. Honestly, my husband and I discussed purchasing ear plugs for when we have to go to the unit because we're concerned about damage to our hearing with that kind of alarm blaring in a metal and concrete building. It was a horrible and stressful experience, and I've never had that kind of thing happen at an indoor storage facility. Why aren't staff trained on how to disarm the alarm?
Stephanie P | Premières impressionsUnknown I do not know where my furniture was taken.
David P | Premières impressionsU-haul has been very friendly and always helpful. The only thing I could suggest is that next time you have to use a moving company you will make sure they are professional because fighting with each other and slamming my things around is not very friendly.
Cheryl H | Premières impressionsU-Haul is consistently excellent
Steve M | Expérience généraleIt is impossible to reach anyone by phone. I tried calling many times over several days and kept getting sent to regional. I was even on hold one time and walked in and the guy was just there sitting on his cell phone. The phone was not even ringing.
JEFFREY L | Expérience généraleConsistently great staff at U-Haul 👌
Steve M | Premières impressionsWAY WAY WAY to expensive will buy my own cargo trailer before using u haul again.
brandon m | Expérience généraleI love the U-City facility everyone is amazing and it's always clean. And I love the fact that they always walk around and check on things/ people. The staff here is 100 % amazing. I have never had an issue there. They are always available when needed. It's a great place to be. I am happy that I can put my trust into my belongings being here.
LoriAnn B | Déménagement en ligneTrevor was very helpful and knew his stuff.
Dana E | Premières impressionsThe manager, Adam Wagner, was so great to work with!
Teresa Y | Expérience généraleThe staff has always friendly and knowledgeable. The staff even went as far as let me keep the 26ft truck I ordered on the lot because the guys who were to load it move out didn't have their act together. Thank you very much Adam and Nick.
SUZANNA R | Expérience généraleNick was rude and it very helpful when asking about move in process and setup, once done with him every was smooth. Nice facilities, easy move in.
William P | Déménagement en ligneEveryone I can into contact with was helpful and answered my questions. It was helped to walk through the different areas of the location and have a map of where my unit will be. It was helpful to have the person working with me explain the different types of storage sizes, in addition to seeing the visually set up example on the sales floor.
Juline G | Premières impressionsGreat people
Ron M | Expérience généraleMy unit storage is open it covered the with big open net, like the fence..
ANDREW A | Premières impressionsGreat first impression! Very quick and easy rental process, with helpful and friendly staff. I appreciate the access points, loading area, security and cleanliness of the facility.
SHANNON Z | Premières impressionsThanks
JACOB B | Premières impressionsVery friendly and helpful.
Andrew N | Premières impressionsThe staff here are very professional, courteous, and helpful! Awesome team.
ROBERT A | Expérience généraleI wish that my entire life wasn't taken away from me like it was I needed help just with the payments I just couldn't make the entire payment due to me having covid and missing work then losing my apt and car sadly right after I had covid so did my 2 children then everybody around us so I was constantly out quarantini that was everything I had left of my life now its also gone I couldn't be more sad and disappointed nothing truly is worth working for and giving your all because of an illness that is world wide still able to make it impossible for people to understand and work with you.
Albulena S | Expérience généraleWas happy to find this location close to my house
mike d | Premières impressionsNo ratings yet
Marleen L | Premières impressionsThe only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!
Hollie B | Expérience généraleAll good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.
ANGELA C | Premières impressionsAdam Wagner is a great manager. I got to see him several times as my son used to work at this facility. Gave me advice on what my vehicle needed for a tow hitch and bike rake. (Due to a medical condition I no longer drive.)
AVIS B | Premières impressionsThe free month storage after our 1700 mile move was very, very helpful in getting into our new home.
JAMES H | Expérience généraleStorage was fine, but had a real problem with renting a vehicle. Booked about 3 weeks in advance; rechecked 2 days before pick-up and was confirmed; then the day before scheduling moved my 3 week old reservation to miles away which I could not manage. Probably will reconsider before i ever book with U-Haul again.
Ron j | Expérience généraleI had troubles doing an online retal but, in person was a easy event. Stated my need and Nick was able to find available what would serve my need best. Thank you, Nick.
Lenard H | Premières impressionsOverall easy, and staff was very frinedly and helpful.
Jenifer S | Premières impressionsEveryone is super nice and the move in was easy and simple. When I went in to the office for a question I was helped immediately and told what I needed
LoriAnn B | Déménagement en ligneThank you for your service. I was very happy with everything. The trip across country was wonderful. Thank you Jay
jay p | Expérience généraleOnly issue we ran into was accessing the unit through a door other than the loading bays. There are no specific instructions at those doors as to how to what you need to enter to gain access using them. When we moved out the loading bays were full and we had to maneuver around another customers items in order to exit the bay door with ours. We tried to exit through the other three doors but were unsuccessful.
Kimberly R | Expérience généraleThe attention to our needs and questions was great. Not sure you could expect more, the experience has been great.
Sam H | Premières impressionsKind and helpful!
SANDRA S | Premières impressionsI got everything i needed and saced lots of money staff was great my only dislike was it seems like they needed one more person working everytime i was there.. but i dont mind waiting when they save me money!
DANIELLE D | Expérience généraleOnce we moved past the original reservation being lost, the Woman that handled the situation was completely understanding and helpful and courteous. I was very pleased with her kind and thoughtful handling of our rental and we are very pleased! Thanks
david a | Premières impressionsJust got in yesterday, was a struggle but finally figured it out. Marked average because I haven't had a chance to find out yet.
Jennifer S | Déménagement en ligneVery clean facility. The loading bays at the back of the building were fantastic and I appreciated the use of the carts. I would use this facility again.
KAREN T | Expérience généraleVery good service in Vancouver. WA and Portland, OR. One person at desk with people waiting and a slight lack of good explanation reslting in me walking around that huge b uilding in the heat for nothing. We will say the attendant was prompt in checking us out and did give me a break at checkout which was appreciated. Management needs more people assigned to desk.
mary e | Premières impressionsThis location's very accommodating and helpful staff have made the process of moving much easier. Extraordinary Movers four strong amiable personnel worked carefully and quickly to move our belongings into storage units from UBoxes. Thank you for everything! We will call you for help again!!
Virginia M | Premières impressionsWhen I made a reservation for my storage I was never told anything very bad communication and it made my day bad!’I tried calling the number 509 922 4465 that’s what they told me to call if anymore questions!! Well I tried calling 3 times and each time was on hold for over a hour so I never got to ask my questions!! So I wanted to know if a king size mattress would fit in a 10ft truck and the cost and few other things!!I ended up getting a 15ft truck and had to drive all the way to the valley!! So this put me way behind in my schedule cause I had people helping move and then it made them mad!!
cheryl v | Premières impressionsDo to the California and west coast refugees fleeing the socialist states it's put a strain on all moving companies vehicle and trailers availability but it's very sad that all these companies doubledate or more their rental rates to gouge the American people so much and profit at a super stressful time in our lives not sure about everyone else but I'll remember it..
JOSEPH W | Premières impressionsThe gentleman was helpful on getting the things I needed or asked for
JIMMIE C | Expérience généraleAll huge access doors were broken and made unhauling very inconvenient. There was only one man operating the front when a huge line of help was needed. My paid for movers (mind you hired through your uhaul services) had to wait 30 mins to do their job that I paid them to do because of the inconvenience of all the large doors being closed off.. When I needed assistance with the doors I was unable to receive help as there was a 30 min wait to get assistance from the 1 man doing everything by himself. Then when asked if he could open up the larger automatic door he left snd never came back. I lost out of 30 mins I paid my movers for due to trying to figure out how I was going to haul things inside with 3 other large trucks trying to haul at the same time as us.
Tori S | Premières impressionsThere was a smell in the lower level where my storage unit was. Smell was like a dead rat or something dead.
LINDA M | Premières impressionsThe gentleman who helped me with the storage was nice and kind.
JIMMIE C | Premières impressionsHelpful staff. Only thing was only 2 drive in and had to wait to unload.
Ron j | Premières impressionsThe second time we went to the storage area we tried three doors before we found one that would open up the code. When we push the call button no one answered.
dale h | Premières impressionsS.O.
Tolome R | Expérience généraleThis experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.
Jennifer R | Déménagement en ligneQuick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!
Elizabeth W | Premières impressionsI really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what's not to like.
Doug A | Premières impressionsMy move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail Walker
Gail W | Premières impressionsI was put next to someone who I guess works out of theirs, or something. Literally lines the walk way with their stuff, cant get a cart through. Why they were not put at the end of the row so they can use the corner and hall with the book end, where there are doors, and its the far corner no one uses it, except me to go around to get access. I don't know. I had to have an employee get me a cart from them as they were using it sit stuff on a record players, and when asked just moved it to a milk crate. Just lazy people who didn't want to return a cart for everyone.
natahn O | Premières impressionsThis place is not ready for move in construction Equipment and people all over the place blocking the doors to get in my first month was supposed to be free I’ve paid for it the manager said it would be returned to me I still have not seen that when telling the manager we couldn’t find the storage place we had to ask construction workers how to get there and telling him that construction equipment was blocking the way he said yeah it’s challenging right now very dissatisfied with the service would not recommend this place to anyone don’t think that it’s ready for move-in
john l | Déménagement en ligneRate this storage facility at U-City POOR. The Staff was nice and tried to be helpful but they were not trained in the U-Haul system to move in customers. It took a lot of phone calls to their Manager Adam to figure out how to admit us. We had to wait 3 hours for our pre-reserved storage unit. When we finally were in the system and signed the contracts and got our access code to the storage facility, the entire system was down and we could not get in. More phone calls to the Manager Adam. It took another hour to get access. By this time we were tired and still had an entire Truck to unload. We did not know the storage units were under ground and have to use an elevator to get to it. This is so messed up. By this time it is after hours. We even tried to see if we could get another storage facility somewhere else, but all of the other places were closed by this time and it is Saturday night. No places are open on Sunday. So we endured the torture of unloading the truck and using a small dolly provide by U-Haul to get all of our stuff moved in. This took way to long. And to top it all off, when we were done which was late into the night, the security system went down again and we could not get out of this facility. Phone calls to U-Haul go unanswered. You cannot get a live person and their emergency call button did not work. Their secure garage doors to get out are 20 feet high. Luckily we had a ladder that we put in storage and was able to use it to climb up and pull the latch release so we could lift the door to get out. I do not see how U-Haul thinks these storage units are going to work with only 2 bays to drive into and then move/haul in an elevator underground. It takes 3 times as long to move in and IF their system goes down you are either locked out and worse, locked in and cannot get out. If I would have known this facility was set up this way we would have paid for storage elsewhere. I can see why they are advertising one month free. We will be moving out ASAP...after we get rested up. This is the worst moving experience we have ever had. And to find out this facility has only been open for a couple days and no training for the employees, plus a poor system with a lot of bugs to work out. This is not how this was advertised on line. We do not recommend this Storage Facility.
Scott A | Premières impressionsAll went well.
JEFF D | Expérience généraleWe were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. MERCI!
john k | Expérience généraleI actually used the Coeur d'Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!
Kyra B | Expérience généraleMy things were not at this facility.
ronessha b | Expérience généralePods were late. But staff was friendly and helpful.
Danielle F | Expérience généralewhen we first got the uhaul, they didn't have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn't know where it was. Terrible!!!
Courtney S | Expérience généraleI am Happy
jim b | Expérience généraleThank you for your excellent service!
Oleg L | Expérience généraleGreat job
JEREMY H | Expérience généralecould have more people be versed in different areas.
Natasha B | Expérience généraleU-box crates are a bit flimsy and poorly constructed
Daniel S | Expérience généraleThe actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.
Kyle J | Expérience généraleCommunications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!
Lawrence S | Expérience généraleDelivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.
Tamir B | Expérience généraleThey damaged and lost our stuff
Eden P | Expérience généraleWorst moving company ever
Eden P | Expérience généraleHorrible experience
Eden P | Expérience généraleChoosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.
Eden P | Expérience généraleNeed to replace outside key drop box. The opening slit is too small to drop thick keys.
minseob k | Expérience généraleVery helpful and friendly staff. Easy to work with.
Lyle K | Expérience généraleVery helpful and friendly
philip k | Expérience générale