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Daniel SCustomer Reviews for U-Haul at Atlantic Ave
Testimonials From Recent Customers
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Follow up on getting your customers returned paperwork processed in a timely manner.
ROBERT RKeep doing a great job no complaints
IVAN RNice
JOSE HThe place needs refreshing. Seems dingy and dirty. A little paint and updated counters goes a long way. Upgrade payment system to accept Apple Pay. Also the male employee that was there when I got my trailer didn't even check the trailer lights until I asked him too. He looked sloppy and was unwelcoming. Also the following day a different employee was wearing crocs. Dress attire is too casual. Also there was no organization for the line or check in. There were just a bunch of customers gathered around near the counter….no number system, no line nothing. Otherwise I guess this uhaul was just ok.
GABRIEL SOnline I picked to wave the $30 insurance and inside of the store they forced me to get it.
Lissely GI rented a trailer recently and I brought it up to the attention of the person hooking up my trailer that the marker light was missing. I was told to take it up to management. So I did. But before doing that, I was instructed to turn on my hazards to verify that those lights work. I wasn't asked to stop on the brakes to verify that the brake lights work. I told the manager about the marker light and the manager simply responded with "oh". This is the second time I get a trailer that has a defect from this location.
GABRIEL DExcelente atención
Miguel BPenalize those returning their vehicle and blocking entrance for other rental trucks to return their vehicle at late night drop off. I tried to return my truck and a renter blocked the entrance where it left an empty space that could've parked 4 more vehicles. I had to keep it until next day to return it. Even though I wasn't charged an extra day, the time to overnight and spend the time and money to return the truck next day is all to the other renters fault for blocking the driveway
ERIC PWorse experience ever
Javier PThe lady at the front desk was rude AF, it literally was only 10 in the morning and she was already moody with poor ass attitude she didn't even smile. She had no customer service experience at all she shouldn't be there at all.
TERESA CThe representative behind the desk was very helpful and helped me when. The app was failing.
Felix MRight mirror would move constantly
Cabreny MThis U-Haul is our go-to place, but not being tech savvy made this a lengthy experience cutting into our moving schedule.Two employees and many inexperienced customers was not that great. Perhaps a digital educator in each office will help.
Silvia AIt was my first time renting a Uhaul. I didn't like how everything was online.. the customer service was not ok. I had tons of questions and pretty much had to do and figure everything out on my own.
Belen GExcellent customer service!
LUIS ZRene went above and beyond. I cannot thank him enough for all his help.
DANIEL BI really recommend this location because they have A lot of equipment and the employees are very professional. and easy to rent.
ARNULFO GAucun
MARIA RGet rid of the helper that installed our hitch ball and attached the trailer to our truck. He was very rude not a people person. The female that attended us at the register was nice and helpful.
MIGUEL APersonnel amical
MARIO SStaff very attentive and willing to help and answer all questions I had
ramon rTheir is no parking and app does not work took over 30minutes to fix.
JOSE PCheck out was fast and easy
HECTOR VThe location closed at 5p. I arrived at 450pm and they had already closed the doors, so they could charge me the $20 "after hours" fee. Everything else was fine, but they could have taken the truck. I was still on time.
Carlos PTrailer was beat up but the employees were great.
JONJACQUES FPoor customer service - poor management - no follow up despite reach out
KAITLIN SMaybe more associates to help with customers when busy (weekends).
RODOLFO LA+
JOSE AHad a good one with the folks out in cudahy thanks for help.
MICHAEL VThis location is very friendly and professional
VANESSA Afavorite location
SHANCI SThey charged me $1 134 for 2 days of rental They refused to give me my money back
UBALDO MThe representative at this location has a bad attitude. Very bad customer service. I would not recommend this to anyone.
GEORGETREJO GEverything was smooth and fast, very helpful and knowledgeable employees
jose rGood service and very good staff
Ralph RExcellent
INGRID MNothing your very good
ALEJANDRA CGood.
SINA JTruck was clean. But the Dolly's tires were worn out.
FEDERICO GGreat Customer Service
Julio RMaking a reservation was very easy.
JUAN Vkeep trucks clean including windows
Joseph JThe website reservation is make mi time productive and fast transaction Thank you
JOSE SThe vehicle was dirty on the exterior and interior cabin.
JUAN MReally nice service
KEVIN BJust always good service is the key
JOSE GPersonal que hable español por favor i
NELSON MYou should work on your customer services, , I went to rent a truck and the and I had to deal with with the staff attitude,
JUAN HThe two employees on Friday 8th of November were terrible. They gave me a locked U-Haul and I drove to my house to load and had to drive back in traffic for a whole hour . I get there and have to wait another 30 minutes because they don't think I'm priority. I'm offered a discount for my troubles that I never got. Never in a million years would I ever go to this location . You guys were terrible.
FRANKLIN MKeep up what and how you are doing things. So much better than other locations . Everyone has a great personality and makes the interaction very pleasant
JOHN HThe employee (wore glasses, no name badge) who checked me out, did not tell me he was doing so. Instead, he went outside and checked me out via email and applied the rental fees to my credit card I had on file. I wanted to pay with cash which I did when Jose helped me. Jose was attentive and professional, unlike the other guy. I also appreciate employee Gabby's service - personable, knowledgeable and helpful.
MARTHA VThank you for your service excellent service thank you again.
ALEXIS G