Customer Reviews for U-Haul Moving & Storage at 11 St West

404 évaluations

2420 11th St W   Saskatoon, SK S7M1J6

(306) 934-1152

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(306) 934-1152

2420 11th St W
Saskatoon, SK S7M1J6

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best moving experience!!

Gerald L 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TYLER M 
Évaluation :
4

Overall good experience. Need more staff on the last day of the month.

RYAN C 
Évaluation :
3

Only thing I really noticed was the boxes in the entrance where you'd drive in to do a in person equipment return big lot had enough room to pull in and unload my car then flip around to get into the equipment return garage

Blayde K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY S 
Évaluation :
5

The lady was very helpful....thanks

SCOTT P 
Évaluation :
5

The customer service personnel could be increased to three, though. There is an excellent lady there. I believe she's one of the reasons many people visit the location.

KEHINDE F 
Évaluation :
5

quick and easy pick up and drop off.

GERALD D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE O 
Évaluation :
4

Don' t tell your customer that the truck will there at the pickup site, when you are unable to locate one.

CLAUDE A 
Évaluation :
5

Gentleman on site was helpful as always

EMAD E 
Évaluation :
3

Clean trailer, very dusty inside and hole in roof taped off, that leaks water in, not worth the money to rent.

JONATHON J 
Évaluation :
3

Unbeknownst to me the drop off location was changed from the one that I booked. Subsequently I was put in a situation where I needed to drive an extra half hour to drop the trailer off so and pay the extra drop off charge to do so? Was this because Uhaul didn't want to move their inventory around so had me do it?

Andrew S 
Évaluation :
4

Location was great, it's new and close to my house. Will definitely continue to rent from there. Only issue I has was I was pulled over in Alberta & breathalyzed for a brake light on the trailer being out, which caused a delay in my trip. The trailer had LED tail lights so I was unable to repair the trailer myself. I verified that the wiring on the trucks end was okay. Aside from that all was good.

CHRISTOPHER V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O 
Évaluation :
5

Excellent!

ANDRIY G 
Évaluation :
5

Clean the interior and outside mirrors

AARON A 
Évaluation :
4

Get you customer relations down cause you screwed my reservation 3 day before my move and charged me a deposit when I was told my Visa would be fine….

Gordon W 
Évaluation :
1

Mileage charged me was more than I used it for, costs were too high, and I didn’t get a good receipt

MOHAMMED F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERNEST S 
Évaluation :
5

The lady as this location was an absolute delight. She was smiling and did her job professionally at all times. She was by far the best U haul employee we have dealt with in a long time. She deserves a 5 star grade for sure.

Jeff D 
Évaluation :
2

Left my credit card in the machine. Never received a phone call to let me know. 4 days later they eventually answer the phone and confirm it's there. One way rental so I'm now 400km away.

Ross M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricel S 
Évaluation :
5

Other than my confusion over what place i was picking up the trailer from. Was not aware we had 2 locations in Saskatoon.

RYAN E 
Évaluation :
1

Trailer not returned from previous customer and was told too bad. No phone call to let us know. We could have made arrangements otherwise. Trailer finally came in at 3 on Sunday. Had to take a day off work to get my stuff moved. Terrible communication from this branch and no customer service whatsoever.

Sheldon J 
Évaluation :
1

I booked a trailer on the app. I picked the Melfort location as my drop off. The agent at this pick up location confirmed with me that my drop off would be Melfort. I get to Melfort only to learn that the Melfort location hasn't existed for months. I had to drive several hours out of my way to drop off the trailer after use.

BRENDAN S 
Évaluation :
5

The steering was a little dodgy which isn't a huge surprise. All in all though the truck did what it was supposed to.

KARLEN E 
Évaluation :
5

Very helpful staff😃

Timothy R 
Évaluation :
5

Rien

DALE H 
Évaluation :
5

As easy as always

Damon S 
Évaluation :
5

Excellent service by personnel

JANO I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUYET L 
Évaluation :
5

Staff always help me and accommodate my request

LESHAUN H 
Évaluation :
5

Bien 

VIKRANT K 
Évaluation :
5

Every thing was smooth and helpful gentlemen

KRIS F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REID N 
Évaluation :
1

1) if you change the location of pickup, flag the confirmation email that there has been a change. 2) when a customer buys insurance for the Uhaul, the customer should receive the policy in writing so they have proof of what they are insured for, as well as a list of any exclusions 3) when the computer "freezes up" after the customer has entered their credit card, PIN number and has received the "remove card now" prompt, the agent must give the customer some form of documentation that the credit card will not be billed before demanding the customer enter their credit card for a second time. 4) when booking the unit on the phone, the preferred drop off location was indicated, but when picking up the unit I was told I could no longer drop the unit off where I had requested 5) the unit should be inspected prior to the customer arriving. Finding out that the "wiring is shot" as the customer is preparing to hook up the trailer is simply not acceptable. This was a terribly stressful encounter that simply should not have been this way.

DEBORAH A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE D 
Évaluation :
5

More staff to speed up transactions

RONALD N 
Évaluation :
2

Went to pick up trailer and computer said pick up at 4:30 but my reservation at 10:00. Had print out of reservation and asked if they could provide one. I was provided with a muddy trailer that was not washed!!! Guy finally hooked me up and said everything was good and i could go. Walked around the trailer for my own inspection and back was not even latched!!! Not good service in Saskatoon on 11th.

Lisa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tersa c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton S 
Évaluation :
4

Have alternative chain link options. I had to go shopping for large link that would fit my hitch adapter and allow the chain hook to pass through

BRIAN G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYSON C 
Évaluation :
2

Don't deny to process return being one minute late. Ensure the truck is clean in the cab. There was trash all over. If a customer calls to extend rental and rep can check when the 24 hour return time doesn't work because the location will be closed at an earlier time to tell the customer instead of finding out way later I have to rent it again for another day because they're closed

MARNI C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S 
Évaluation :
5

Easy access from Circle Drive

michaela k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron F 
Évaluation :
5

employees were great help, will come soon

EMAD E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY A 
Évaluation :
5

Nothing all gud

ROBERT C 
Évaluation :
5

Will come again ⭐️⭐️⭐️⭐️⭐️

AHMAD B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Idukunda N 
Évaluation :
4

Include driver

ERIC A 
Évaluation :
5

You had everything I needed, maybe others would more services but was happy with mine

SHIRLEY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARAN K 
Évaluation :
5

Check in and check out was easy and fast. The location was to find and get in and out of with the largest U-Haul. I recommend this location and employees,

Errol M 
Évaluation :
4

The staff inside were quite helpful in getting the unit's paper work taken care of. Easy access in and out of parking lot

HUW J 
Évaluation :
5

Fast and satisfying experience

KARL M 
Évaluation :
2

I asked to change my drop location and he said he did it. He did not, and I was charged for dropping it off at the "wrong location" when i was told it was right. The tires also smelt like burning rubber

Morgan B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON S 
Évaluation :
5

Everything was perfect a few bumps but it’s ok it’s really good service

JANO I 
Évaluation :
5

Easy and good experience

TAREQ H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shelby s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F 
Évaluation :
4

Give discount codes

ADEWALE A 
Évaluation :
5

To be honest The equipment was dirty. But I do the work good 

MOUSSA A 
Évaluation :
4

the trailer was covered in mud and did nothing to provide advertising for U-Haul.it is the first time I have picked up a trailer that was not clean. We had to be careful loading as not to brush up against it as our clothes would get dirty. The customer Service on the other hand was excellent both at at pick up and drop off.

GREGORY R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOGAN W 
Évaluation :
5

Clean rental, friendly will come again

Damon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAYAN F 
Évaluation :
5

The first trailer we hooked up to the wiring was so broken that the attendant ripped it off the trailer easily. We swapped trailers, but both trailers were extremely dirty inside and out. While I understand rental rates are cheap, I do feel like the trailers could stand to be washed a little more often.

MARIA A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M 
Évaluation :
2

Had to find the truck myself, no direction of which unit or where in the lot was given. Exterior dirty, check engine light on, nearly empty fuel tank. Wasn't told that I had to take pictures of the truck before leaving. Charges to my card were higher than expected and only explained at drop off.

Stephen M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P 
Évaluation :
5

Not too much it was great

DOUGLAS W 
Évaluation :
1

Try to overcharge for gas . Vehicle on empty when picked up. Their too lazy to fill I guess. Just bad service overall.

HARVEST I 
Évaluation :
5

Good experience will come back

Damon S 
Évaluation :
5

Friendly service, clean van 👍🏻

OSHIMA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY S 
Évaluation :
5

The representative who assisted me at pickup, Gurpawnpreet Kaur, helped with getting three trailers ready for me same day. She was professional and friendly, assisted with hook up and drop off and made the whole process easy. Merci!

LIAM C 
Évaluation :
5

great manager, great employee

YU Z 
Évaluation :
4

Uhaul was dirty and smell very bad because spices was spilled in the back. However they helped by making it better to apologize they give good customer service .

MARC S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwasegun A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARANJOT S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREVOR H 
Évaluation :
5

Horn doesn't work. I appreciate the great customer service from both gentlemen.

khushwinber s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mervyn J 
Évaluation :
3

Trailer was dirty and had dried mud and frozen snow on wheel wheels from not being washed Asked if they normally wash them lady said it’s not worth the time

LANDON H 
Évaluation :
5

Amazing work and service, cleanest van we ever rented. Good job,happy to have u haul on west end too.

OSHIMA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa D  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.
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