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STANLEY WCustomer Reviews for U-Haul Moving & Storage at Boulder Hwy
Testimonials From Recent Customers
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Excellent teamwork getting us hooked up for our move. Personnel amical.
Colleen RCody was amazing, very professional and explained everything step by step.
carl a | Premières impressionsFriendly and helpful staff
TONY C | Premières impressionsCustomer service was A+
PAMELA BDonovan has a great attitude and was very helpful.
Jose MI wish they had a step stool to climb into the cab. I'm 5'2 1/2 and ended up needing to buy a 2 step stool just to get in and out of the cab. The seat was not really adjustable not the steering wheel. This made driving it across country difficult and uncomfortable. Other than that it was fine. Great people and customer service.
Georgina T | Premières impressionsEverything went great! I was impressed with Christopher Crawley's professionalism and customer service.
JOHN EI recently had a fantastic experience with I-HAUL's Moving Helpers customer service. The movers representative, Scott and Ben were incredibly helpful and patient, going above and beyond to resolve my issue. They were knowledgeable and communicated clearly, making the entire process smooth and stress-free. I highly recommend them to anyone; I was completely impressed with their professionalism and customer service!!!
Jose GI was very happy with the service and quality of my unit. Having used other companies in California I found mice were a problem as will as rent increases. Very clean, and well lit. The staff were very helpful, both on the location and phone service. Thank You, LS
Lesley S | Expérience généraleExcellent service à la clientèle
BARBARA EThe smell of the truck after it got above 65 degrees outside was appalling…had no choice but to drive with windows down as the smell of Swamp Ass and Body Odor would make you gag
ERICK MFast and easy service! Truck was great!
BRYAN PGreat service and fast checkout and return
CALIECH MThis review is more so for UHaul, not either location from pick up or drop off. When you car completing the reservation online, and there are "recommended" pick up and drop off locations, we found that neither is true. We want to not drive 30 minutes to pick up the truck when the location that "had" inventory does not allow for one way drop off. Then to keep the reservation we had to take the location that was 30 minutes away from our home. Then again when dropping off, we get a call that the location that is 10 minutes away is not available and we had to drive another 20 minutes from the house. What is the point of making reservations, at "recommended" locations if at the end of the day, you cannot pick up or drop off where it is convenient to you. The customer service that called me said, "we ensure the reservation is confirmed at least 3 days prior to pick up and it is order of reservation." So from all of this, either reserve one month a head of time or call to first to ensure the trucks are available for one way travel. UHauls website does not state whether the location has inventory for one way or not. Very satisfied with both pick up and drop off locations, they were extremely helpful and clean locations, but the customer service from UHaul was not up to the standards or expectations that I have had with UHaul in the past.
Alejandra CYour website needs to be updated my opinion because I was looking for a 8' van and ended up with a 15' truck which they accommodated me. That's all I have to say everybody isn't like me an that will discourage some people.
JOSHUA COvercharged mileage by 35 .iles and Mgr refused to help A ripoff
HAROLD SGreat customer service ,fast and essy check out!
DEBRA BCustomer service and all was great definitely recommend this location to everyone!!! Easy and great to work with... Making this my "go to"!!
OMAR AI rented a storage unit for 13 years. My unit got broken into to the point where my lock had gotten cut off & a damaged lock had been put on by the culprit not to mention the entire brackets were ripped away from the wall. I was never contacted about the incident only found it when I went to my unit to begin to dejunk it. I requested the cameras be reviewed to find out who broke into my unit. NOTHING ever came from that request except for a small credit off my months rent. Nothing seemed to be missing which told me whomever broke in was LOOKING for something. My son & my brother have access to the unit. Both reside in different states. Clearly it was some unkown individual. I was not impressed with how the matter was handled being the circumstances & how many years I was a customer. THE BEST EMPLOYEE EVER AT THE LOCATION WAS "ROBIN" as she ALWAYS went above & beyond in her customer service & professionalism. She has fantastic job intigrity & work ethic. She displays true care & concern to the customers & does whatever it takes to deliver an excellent business & personal experience. She SET THE STANDARD. Start to finish from the time she started at the location through the day I vacated the unit on Febuary 13 2025. I could not trust that what important items that were in the unit admist the junk were safe & secure any longer. It was difficult to clean out the unit due to the business hours & my work schedule. Only leaving me 6 hours a week to go through everything & move it in my car. The elevator in the building caused a large problem. The doors only stay open a matter of seconds. There is no time to get one of your carts that are loaded down inside as well as the elevator is also way too small & not useful or feasable. Therefore having to primarily use the stairs.Rent was increased on a continually basis causing the unit to become unaffordable any longer. Lighting not bright enough to see inside the units having to pull everything out just to get any real visual. I will never understand how it was not possible to determine the culprit in the break in. You have CAMERAS. It does not matter that nothing to my knowledge was taken its the fact of what the culprit did do to get into the unit & uhaul dropped the ball in any real investigation of the matter in my opinion. The cameras absolutely would of showed something somewhere! Unless the culprit covered the cameras. It was not acceptable this matter did not get resolved in its entirety. Yes they fixed the door & gave me a new lock & the partial credit towards a my months rent. I appreciated it but in all reality more should of been done with a long standing customer as myself & not providing me with any answers as far as who they saw on the cameras just that they reviewed so far back & found nothing. THE UNIT WAS BROKEN INTO & NOTHING FOUND!?! Again I go to my unit. Find a beat up damaged lock on my door. Scratched up. Dented. Black key hole. It was determined not a uhaul lock. My lock had been cut off. The culprit got into the unit put their lock on the door which was pointless being the entire brackets etc were torn away from the wall etc. Then it turned into a crime scene. My son evaluated the situation & took pictures. Robin with us every step of the way. I remained a loyal customer for decades but I never will be again & I honestly would not give anyone a recomendation to Uhaul for anything. I am requesting ROBIN BE RECOGNIZED FOR THE OUTSTANDING EMPLOYEE THAT SHE IS. SHOWN THE APPRECIATION SHE TRUELY DESERVES. I believe she started at the location 5 years ago. My son was very impressed by her in his encounters with her on the back side of this situation. Five star employee. Thank You April Andersen F234 Motodiva66@gmail.com
April A | Expérience généraleContract initially stated full fuel despite the vehicle initially being 3/4 full. Phone operator was very understanding and revised the contract quickly and amicably.
NEYNARD LNothing that I know because it was a great transaction
EVELYN MThe customer service is very friendly and helpful.the storage space is very clean.
Nikki HTodo muy bien
RICARDO PCheck in and out was super easy. My truck was ready to go when I arrived. Great photo system for keeping track of damage.
NATHANIAL HNothing. My experience was quick and easy
LASSANDRA CPicked up truck with 1/2 tank returned it with full tank that cost me $160. They didn't care said it was my problem and didn't credit me anything toward my bill. Then charged me $15 a day for some insurance I never approved. Went to return truck and bill was over $700. This was my first time renting here i just opened a business in vegas that involves a lot of transportation, safe to say you guys just lost alot of business.
DAMIAN DThis location was very accommodating. Friendly staff that went over and beyond to help my transition go smoothly. I'm extremely blessed to have encountered them and I appreciate uhaul as a company. 5
Starr J | Expérience généraleVery helpful and friendly staff.
Rebecca G | Déménagement en ligneThey were very nice and I will be back soon
MARCY SExcellent service à la clientèle
ADY AMy experience with your staff here was absolutely the Best! All I want to tell you guys at Boulder U-haul is to keep up the great customer service because it definitely builds rapport which keeps your clients loyal and satisfied. Kudos my friends you've got a lifelong customer right here!
Carrie MHey, the experience with the U-haul was very professional. They did everything correctly and I never had any problems with them. As using the equipments that they lend us, thank you. You are for everything God bless, keep up the good work.
Angela PIt was quick and professional
LEON SGreat customer experience and service!
ADY AQuick service, good prices, very friendly staff
GUSTAVO AIt just needs more customer parking. The U-Haul trucks were all parked in front, and the customer parking was in the back, so it was difficult to access. Other than that, the employee who received our rental was polite and friendly, and the manager was professional and efficient.
ANDREW SPlease fill the window washer bottle.
RICHARD ESuper
Marcos EI think you did a great job.
DEBRA EChristopher deliberately changed my contract after I walked out the door. He even said the store be open till 7pm. He knew, and I already paid for, my 15 foot Uhaul truck for local, he changed it to a drop off after I walked out the door, then told me I could complain to CORPORATE, but THEY would refer me back to him, in other words No Oversight with U-Haul... This is my last time using their services. Took advantage of me being 70 years old. Unbelievable.
GREGORY DThe service and associates were great, but its a big surprise of the high amount per mile is charged for a one day few hours rental. I could have gone to Home depot and got a truck for 19,99 unlimited miles. Uhaul should consider a better value for someone looking to just rent for a day or few hours otherwise its not much value for your money.
ANTHONY TKeep up the great job 👏
ADAN NEl servicio me atendió hombre me mandaba aparcar mi carro fuera de la propiedad en el cacino de alado o donde un mamacdonald o algod e comida rápida cosa no entendía si yo abia rentado para 4 horas que problemas había en que dejara mi auto ahí, lo considere acto racial por ser insano una pena y e rentado muchas más veces pero está nave lo peor no encuentro esplicacion porque me mandaba dejar mi auto fuera cuando le dije que no rentaría el camión que cancelara entonces me dijo que estaba bien que lo dejara ahí , es una falta de respeto a mi tiempo y persona
HANSEL SThe Woman that helped me at the storage was so nice and the gentle men helped me a great deal
Harriette S | Premières impressionsQuick and efficient, well staffed, no waiting.
DAVID LThe employees argued with me about unloading my trailer after an 8 hour drive from Tucson. They were not helpful and talked down to me like i didnt know what i was doing.
JEROD HStaff did not equipped the truck with the appliance dolly that was paid for. I had to go to another location which added time and mileage to my truck. Very unhappy with the service and customer service.
DANA Jyou already do the very best!
DARRYL BCheck out online very convenient
Michelle SThe representative was very helpful, smiling and welcoming to the store. Made us feel appreciated as customers. Which is priceless!!
CHRISTIAN STook a few minutes before anyone acknowledged me at the vehicle check in area when I returned the truck.
DEBRA FEverything was fast and the service was excellent.
Angela HGreat service Ian come out and inspected the truck in and out quickly
Thomas bEmployees were very helpful and friendly they got me checked out with a u haul very happy with the service
SHERRI AEveryone was nice, helpfull & professional
Karla C | Premières impressionsEverything was great!!
Luisa L | Premières impressionsVery friendly and helpful staff
jesus a | Expérience généraleFrom beginning to end thank you uhaul on Boulder and Harmon . Hopefully no time soon I would use them again truck and storage unit in one place.no brainer
Frederick C | Expérience généraleThe facility is dirty lot of drug addicts there facility is full of roaches and the customer service is so unprofessional and rude I would never recommend this location
Annette T | Expérience généraleGreat service though and though . I will definitely use again in the future . They did everything they said they would do.
Frederick C | Premières impressionsThe storage rooms could use lights with timers inside because if you take to long the hall light times out and it dark and hard to see . But other then that everything is was cool.
Regina G | Expérience généraleThe tow hitch would not install the normal way the hitch had to be turned upside down. Now the hitch and trailer are much closer to the ground. Once i start the trip the chains from the hitch start dragging on the ground and sparkling once informed by other drivers I pulled over and installed zip ties, later the chain from the hitch broke I used zip ties again, overall not a great trip, I found out later that was not the proper way to install a hitch, I was very grateful I made it to my destination!!!
greg r | Expérience généraleThe "owner" or share holder is very unprofessional and defensive. He would rather argue that solve concerns. He asked me to leave amd that's exactly what I did. I will NEVER do business here again.
Sasha C | Expérience généraleThey were very helpful.
Steven S | Premières impressionsI've had a small storage unit @ U-Haul, since late 2,019. It was unfortunate, like an apartment rental, U-Haul, raised its prices, once a year or less; since late 2,019. Otherwise, I felt my belongings were safe and secure on Second floor. On Second floor, my unit was above, similar to a Linen Closet. Keyed entry; security access. Good customer service. Courteous employees. Professional.
Kim W | Expérience généraleI was cleaning my unit out I was not sleeping there but your stuff is very values and foul language toward me I'm a woman I don't understand why he came at me like that second of all is many different people that sleeps in there and yes if you guys didn't want nobody cleaning a storage unit out at 5:00 in the morning then you should have I think you should have not opened at that time
Dawn B | Expérience généraleU-Haul has great storage facilities that are well maintained and very secure. They often offer specials which allow me to better budget for moving and storage. The staff are always helpful and knowledgeable about suggesting the right size storage unit for your belongings. U-Haul will definitely remain my #1 choice for moving and storage!
alexandria c | Premières impressionsGreat experience
Billy d | Premières impressionsGas gage was jumping around
Malik L | Premières impressionsAlways clean, staff always helpful and NICE, thank you
Karen g | Expérience généraleThank you to all of the staff at this location for making the process seamless and for being so kind.
Ashley C | Expérience généraleOutstanding customer service satisfaction your entire staff has been very helpful even the ones that are on the phone at night helping you make the right decision for your needs I would definitely recommend this storage facility and trucking service to anyone. Thank you again, Happy customer Caroline Collins
Caroline C | Expérience généraleHad a great experience, never had an issue in the 3 yrs I was there. The pricing was a little bit high but I think they did a great job maintaining the facility.
Ronald E | Expérience généraleNeed more light in that store room a122 there's no light in it I don't know if the other storage space is have no light but that one needs more light it has no light Period, or lower the cost. Other than that is it's real good.
Rosalind C | Expérience généraleShanda was professional and Very Accommodating. 5 Excellent. Merci.
Rosalind C | Premières impressionsI had the worst customer service experience ever from this uhual location. Please do not do business with this location if you value your things and your money
Sumeirra G | Expérience généraleDirty facility, rude employees, employees do not know their job and very lazy.
steven s | Déménagement en ligneWhen I rented a 6X12 trailer, the trailer came off my truck while on the freeway. Yoor individual never tightened the tongue down. Then 2 days later, I was given attitude by the woman that works there. I never closed this storage, it was closed by the management at the facility. Worse UHAUL ever
steven s | Expérience généraleThe staff was so very friendly and helpful. Thank you for helping us with our moving needs (u-pod). Thanks, Jack & Jay
John M | Expérience généraleIt's far from where I'm staying but it was close to where I was when I got it but it's not a bad location.
Bobby H | Déménagement en ligneGreat people and helpful quick to assistants and clean facility.
Adolfo C | Expérience généraleBeing that this is the first time, I really can not give an option at this time.
JOHN W | Déménagement en ligneExcellent, don't change a thing.
Mike K | Premières impressionsJohann was extremely helpful and got me/ my business taken care of quickly and effectively. I got into my storage unit that same day, rented a truck, and moved in. The staff was friendly and helpful, especially considering how busy the store front was. The instructions for returning the truck and closing out the unit were clear and everything was seamless. Thanks so much for a great experience!
Teddi T | Expérience généraleThe staff at this facility were phenomenal. Especially Shandra (sic). I was in between homes and went through a lot. The staff was always available and knowledgeable. The staff here need to be acknowledged and rewarded for their GREAT customer service. Thank you. Karen
Karen T | Expérience généraleLocked outta my storage for 2 months even though it was paid and that was under an assumption they had no proof of and then they auctioned off my storage I'm currently in the process of litigating with a lawyer to further investigate these felonious charges and the unlawful auction of my property due to an assumption by General management of U-Haul staff and employees and I would like to state that I just got this message on the 17th and they scheduled me for a move out date on the 16th that's very illegal and I'm going to prosecute by the extent of the law that's f****** b******* and due to the fact that they currently acted as if they never had this phone number I'm suing them
Reece T | Expérience généraleEverything went as planned. Thank you
Robin R | Premières impressionsVery professionally organized and clean. Hand sanitizers available for usage. You can rent a storage and truck which is very good one stop shop! Staff was amazing and fast
Shanaza P | Premières impressionsNone at this time.
Gerardo R | Expérience généralei really wish that the access was 24/7
Keala H | Expérience généraleI was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.
Olympia S | Déménagement en ligneThe sensor lights in the hallway didn't always come on. Every thing else was great.
DELLA M | Expérience généraleVery nice and helpful staff. The entire experience was very good and much appreciated. Merci.
Laura V | Expérience généraleThe unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.
Clarence M | Déménagement en ligneJust like to thank everybody for being so helpful and so professional I really do appreciate it thank you
THOMAS A | Premières impressionsbest uhaul location!
Maria F | Expérience généraleRonda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easy
Niya S | Premières impressionsJust want to say thank you and everything was well and storage was kept good thank you but
Gene A | Expérience généraleThe entire staff was professional and friendly. When I was moving my stuff out I didn't know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!
Quannishia B | Expérience généraleMy experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.
Clifford G | Expérience généraleLove all the people there! My favorite Ronda ❤
Robin T | Expérience généraleRonda was the nicest thank you
Leilua P | Premières impressionsRonda, the manager, was personable and explained things extremely well.
Brian S | Premières impressionsRonda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!
Quannishia B | Premières impressionsThey were great. Helped me with everything.
DESIREE H | Premières impressionsStaff was amazing
Mike P | Expérience généraleThe ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .
Gay H | Premières impressionsToo many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I'm thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.
Gregory P | Expérience généraleHave this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!
Gregory P | Premières impressionsThe staff was really helpful and always professional. 11/10 will use again
Jacobi W | Expérience généraleRhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.
Karen B | Expérience généraleRhoda was very helpful
Sonny H | Premières impressionsBest u haul I have been to in LIFE
KRISTIN L | Expérience généraleI moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.
Jeremiah M | Expérience généralevery friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks
Enrique S | Premières impressionsThank you very much. I had some good and bad times with my payments, you guy's didn't give me a hard time. Thank you for that.
Tony M | Expérience généraleIt would have been nice if the units had lights. Its hard to look in the totes in a dark unit
connie c | Expérience généraleNever answer their phone and took their van back with my stuff in it and jacked up fees
JUANCARLOS M | Premières impressionsWhen we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..
Patricia S | Expérience généraleMickey is truly the best she deserves to be promoted excellent service
Valgene W | Expérience généraleThe guys there were very friendly an helpful
Dessilene N | Premières impressionsMickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome
Thomas S | Expérience généralecould use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!
frank C | Expérience généraleThe only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter
Catherine G | Premières impressionsVery professional people. Very satisfied
Donald H | Expérience généraleThey were awesome. So accommodating to me and my family.
Joseph S | Expérience généraleThe staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.
James L | Expérience généraleyour on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.
angel s | Déménagement en ligneThe only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.
Sarah W | Expérience généraleEverything and everyone was terrific!
Laurie M | Expérience généraleMicky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.
Lidia K | Premières impressionsI am satisfied with Uhaul service, and would continue doing bussiness with them!
Osa O | Premières impressionsCustomer service was excellent. Easy to access storage unit.
William G | Premières impressionsGreat place in a very convenient location ran by awesome people.
David M | Expérience généraleThe lady at the computer was extremely rude . I didn't receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I've never been treated so poorly.
Elizabeth V | Expérience généraleThe staff made it so easy to do. Fantastic!
Sharon M | Premières impressionsFrom the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.
Tina M | Expérience généraleI had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn't able to remove the lock . So I feel I shouldn't have been charged . I am requesti
Sandra C | Expérience généraleThat manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks
chauncey d | Expérience généraleXxxxxxx
joyce C | Expérience généraleNo comments
Jodi M | Premières impressionsThank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it
David G | Expérience généraleThe ladies were very helpful and friendly. You need to have more staff. There's always a line and it's very slow.
Karen B | Premières impressionsVery satisfy withover all experience of my short stay there for sure.Thank you Roberto
robert a | Expérience généraleMichiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks
REBECCA B | Expérience généralePaid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Merci
Winfred A | Expérience généraleStaff is friendly and helpful
Ronda P | Expérience généraleEven though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Merci!
Candice W | Expérience généraleThe young guys that hooked are trailer that we rented were extremely nice and very very helpful.
Patricia D | Expérience généraleYour the best ever.
sharon c | Premières impressionsThey sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer
Isabel G | Expérience généraleMickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much
tassia r | Expérience généraleSuch a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.
Stephanie W | Expérience généraleGreat staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!
yolanda m | Expérience généraleEveryone was great ..
Yasmin W | Expérience généraleAmazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!
GINA D | Expérience généraleDylan was excellent. Give that guy a raise!
Jack H | Premières impressionsThis location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.
LAURA F | Expérience généraleThe only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.
Misty P | Premières impressionsmy experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..
David L | Premières impressionsI've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.
SUSIE B | Premières impressionsIssues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.
levon b | Premières impressionsHonest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍
Juan S | Premières impressionsThey are compassionate and very nice.
Patricia B | Expérience généraleFrom Manager to regular had great customer services
Leah H | Expérience généraleEnjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.
Jennifer H | Expérience généraleStaff was friendly and very helpful, especially Mickey! Merci.
luisa t | Expérience généraleThank you for the great service.
jeff h | Expérience généraleGood people, good facility
DArren A | Expérience généraleThanks
Temeah M | Expérience généraleThe manager and new young lady were very helpful.
dan i | Expérience généraleI experienced Excellent Customer Service in an timely manner.
Toya T | RéservationThe staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!
Wilhelmina H | Expérience généraleI really appreciate a facility that stands up to its word. Merci
Julia B | Expérience généraleLove the store, love the people! Professional, awesome :) favorite place !!!
Laura W | Expérience généraleEveryone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!
Andre A | Expérience généraleProfessional and helpful
Lawrence C | Expérience généraleBlake is knowledgeable, courteous, and personable.
Raymond D | Expérience généraleI had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.
Laura R | Expérience générale