Customer Reviews for U-Haul Moving & Storage at Western Ave

1691 évaluations

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane G. 
Évaluation :
4

Change the phone system. I attempted to call this location for over 4 hours and only got an automated system telling me I had a 20-30 wait. Called the next day and got the same recording. This is a small location so I don't understand why someone could not have answered the phone. Very disappointing.

dana B. 
Évaluation :
4

The U-Haul worker that helped me was very friendly and did an excellent job setting me up. The trailer that I rented needed to have both tires replaced. Each tire had bald areas where the tread was completely worn away.

Bertrum C. 
Évaluation :
5

Quick, helpful service.

Rene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

The associate on duty Friday afternoon 4/2/1a and 4/3/21 was fantastic. Very knowledgeable, friendly, and helpful.

Kevin P. 
Évaluation :
3

I wanted a receipt and was told it was sent to my phone. I did not receive a receipt.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
1

I was charged 55 for my rental and then another 54 because I dropped off at a different location. Seems like a lot.

DYLAN H. 
Évaluation :
4

I had rented a one way trip to stay within the allowed miles without paying extra, 2 days before I received an emil stating that I would be picking up in August, Me which was a round trip booking.. I called with my concerns and the customer service working understood my concerns and completely made it no problem to adjust miles allowed to keep this customer satisfied.. Great work and thank you for the pleasant experience.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland S. 
Évaluation :
5

It always comes down to customer service. The customer service was great!

CRAIG D. 
Évaluation :
4

It got expensive for a one day rental

Ted L. 
Évaluation :
3

I did not receive the proper trailer for the job I described to the U-Haul rep. so after traveling three and one half hours to the site of the item I had perchased I had to travel another three and one half hours back to the trailer pick up site get the proper unit and then return to the unit perchased load it and travel another three and one half hours to my home which made for a very long day! The first trailer was well maintained, and clean ,but the second had what appeared to be spring yard cleanup debris left that should have been taken care of before my rental! On a good note the manager did refund my rental cost off the incorrect unit.

KEVIN J. 
Évaluation :
4

It is quick if there is plenty of help. If not it becomes self-service when returning equipment

KEITH L. 
Évaluation :
5

Everything was smooth and easy.

DENISE D. 
Évaluation :
1

Overcharged, now I have to wait 7-10 days for a refund on their error, I paid right away, and they took money from me and I want it back right away. Tried to "submit a concern" & conveniently the complaint won't "submit"! Live chat did nothing to resolve this issue, said someone would call. NOT ACCEPTABLE. CHECK & RECHECK YOUR BILL!

Vera M. 
Évaluation :
5

Always a great experience and thank you so much ! Mr Rafferty

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Thth Shane

JONATHAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICKY W. 
Évaluation :
5

The people working were excellent!!

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH V. 
Évaluation :
4

The customer service was fabulous. The young man whom answered the phone and then was in the store a little later when I picked up the truck was very very nice and personable. I really appreciated his helpful demeanor and friendly attitude. I wish I got his name because he deserves recognition. The store itself was clean and typical. The truck itself was clean. But I rated it as a “no” because the truck ran horribly and had a lot of damage. BUT, it did get to where I was going and all my stuff moved. I was worried it wasn't going to make it there though, the way it ran. I can't say enough again about the customer service. For that reason alone, I'll certainly rent from the Augusta Location again. Keith E Cook 731 Beech Hill Rd Auburn, Maine 04210.

KEITH C. 
Évaluation :
5

I was having such a difficult time with the APP & my reservation pick was getting delayed but thus location was VERY accommodating & understanding. I was able to make my court scheduled pickup on time & uhaul was gassel free in & out. Nice & courteous. Definitely do business with them again.

JESSICA K. 
Évaluation :
5

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY B. 
Évaluation :
5

Everything went smooth. Trailer handle real well.

FRANCIS H. 
Évaluation :
5

The equipment was well maintained but not clean

STEPHENNICHOLAS H. 
Évaluation :
4

The only problem that I have is that I got caught in a snowstorm yesterday and it took me longer to get to my final destination and return the vehicle to U-Haul. I was one hour late and I got charge for an extra day.

RICHARD B. 
Évaluation :
3

you charged me double ,,,cost of the truck ,,for a few hrs,,,never us you ever again

MATTHEW S. 
Évaluation :
1

I will never rent from Uhaul again and I will be sure to not recommend. Your staff is dishonest, you over-rent tour moving trucks so they are not available when they should be and your guarentee is crap.

ERIC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori G.  |  Premières impressions 
Évaluation :
5

Service was great

GEORGE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Staff were always always helpful and kind.

Crystal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
3

There wasn't any real obvious places to park the return truck and trying to return the truck through the app wasn't working. But the young lady that help me inside the location was great and made up for the rest.

Wendy B. 
Évaluation :
5

Everyone I spoke with at this location was very friendly and accommodating.

Valerie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

duane W. 
Évaluation :
5

I've always had great customer experiences with this location

DANIELLE R. 
Évaluation :
5

Everything was fine except not enough mileage given when I had to drop the truck off approximately 35 miles away from my home at a uhaul location. Another plus would just have the vehicles full of gas, it would just be easier then trying to match the amount you left with. Friendly and helpful team. Merci.

LYNN MARIE K. 
Évaluation :
5

The trailer was very dirty had cement on the floor

SANDRA P. 
Évaluation :
5

Wonderful experience. Great way to move a boat twice a year. Will be back in the fall. Cost was very reasonable. Maybe a quick review of controls would be helpful. Driving and trying to find adjustments was not safe. George from Maine.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAYTON S. 
Évaluation :
5

The employee should have told about the tow option. I had the truck in tow mode which made it hard to drive

Ginny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

I had a decent experience they didn't have it ready and waiting I was handed a key and had to go out and find it myself, and then it ran but it sounded like it might fall apart it squeak and it seemed to have a hard time to go.

Cindy D. 
Évaluation :
5

Vehicle was very old and not in great shape. Both the loading door and ramp were very difficult to operate. I am not sure if lubrication would help or if a deeper repair is needed. The staff at the facility was excellent, but y'all really should retire trucks that old

William Scott K. 
Évaluation :
3

Hire more help for the location . Lots of waiting around .

RAFAL H. 
Évaluation :
3

Rental agent could have been more attentive. When we returned waited in the truck for at least 10 minutes. Agent claimed he didn't know he was to come out when we pulled in to return truck

Jessica D. 
Évaluation :
5

Very minor, but there was another trailer blocking access to mine when I arrived so I had to wait a couple minutes for someone to move it. You knew I was coming at 10:00 so could have move the trailer before I arrived.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Great signage made return simple.

Stephan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENIE J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
3

The woman who helped me, whose name I can't remember, was working all alone that day. She did a great job, and had her hands full taking care of everything in the store, including cleaning. She was very polite through the whole process. Much appreciated. Customer service truly IS everything ! :-)

JUDY H. 
Évaluation :
5

Very friendly texh

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  Premières impressions 
Évaluation :
5

Excellent and Friendly Service

LISA G. 
Évaluation :
5

Always pleasant and professional

DANIELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
4

Young man was very friendly! Very knowledgeable and professional! Hooked up the trailer and was super nice.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE A. 
Évaluation :
1

The customer service was terrible when I returned the truck I rented. I returned the truck an hour and a half late which I understand there are fees for that. This was not my issue. I pulled into the return equipment spot and took my belongings out. Not once did the guy come out to check on me or the vehicle. The next thing observed the lights went out. It was 7 pm and I observed him walk through a door into the garage. Meanwhile I am still in the parking lot. A woman walked out of the garage and I asked for some help and she didn't work for the company it was his wife. At that point I was online and followed the return instructions. I was not happy with his bad customer service.

KEITH S. 
Évaluation :
4

Could use another staff member, only one on duty? Did have to sweep out, broken glass when I got home. Have rented here before and the staff overall ar very helpful!

LYNN MARIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
1

The people in the store are rude discurteous and unwilling to help. My wife and I have spent a lot of money with this company personally not to mention with my father in laws business. Safe to say my family and I will be looking for alternative means for our needs.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF D. 
Évaluation :
5

2020 Chev. Express van was a flawless performer. nimble in traffic and powerful enough to easily pass or merge.

Michael E. 
Évaluation :
5

Everything went smooth the customer service at U-Haul is amazing and I sure will recommend this company in the future thank you Hall

HARLEY V. 
Évaluation :
1

The 26 foot truck I reserved 3 weeks in advance was not available. I only discovered this when I called at 4 pm to confirm pickup. At that time I was told there was one 45 miles away and that I could go get that one for a reduced rate. Seriously? I ended up with a 15 foot truck and didn't complete my move. I had to argue to get the 50 $reservation guarantee refund. If they had just originally apologized and I wouldn't have been so upset. But to tell expect that I would drive a 90 mile round trip to pick up the truck i reserved at that location is totally ridiculous.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
1

I returned my truck a day early. Was asked if they could email me my receipt. I agreed to have it emailed. Two days later someone from this location called me at 7:00 am to ask me when I was going to return my truck. Let them know I returned it 2 days before. When he asked who I returned it to, I checked my email and never received the email. I will never use uhaul again and will let everyone I know about my experiences with Uhaul. I paid 200,00 $ to get treated like this. NEVER AGAIN.

Pamela F. 
Évaluation :
5

The truck loading door was hard to lift and got stuck a couple times, so needs some repair/maintenance. Otherwise the truck was clean and ran great. The service at pickup and checkout was excellent!

MARY S. 
Évaluation :
2

First truck was broken. Trash in both trucks. Bill was wrong.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda K. 
Évaluation :
5

Staff was friendly, fast, efficient!!!! Great service!!!

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERNARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
1

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Expérience générale 
Évaluation :
5

Excellent service! Helpful and friendly!

Melissa L.  |  Expérience générale 
Évaluation :
2

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Expérience générale 
Évaluation :
2

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.

DESIREE K.  |  Premières impressions 
Évaluation :
5

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Expérience générale 
Évaluation :
2

I was quoted 29 $for a 4x4 storage locker. When I got there it is 59 $/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  Premières impressions 
Évaluation :
5

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Évaluation :
5

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Expérience générale 
Évaluation :
5

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  Premières impressions 
Évaluation :
5

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan i.  |  Premières impressions 
Évaluation :
5

Good service and very helpful

Corey A.  |  Premières impressions 
Évaluation :
4

Worked well for my needs

Jessica H.  |  Expérience générale 
Évaluation :
5

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Expérience générale 
Évaluation :
5

Easy access & great experience

Tina C.  |  Expérience générale 
Évaluation :
5

Once again, everyone was friendly and helpful.

Leslie L.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff.

Susan E R.  |  Expérience générale 
Évaluation :
3

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Expérience générale 
Évaluation :
5

Best service and very polite

Ruth C.  |  Premières impressions 
Évaluation :
4

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Expérience générale 
Évaluation :
5

Great staff

JON L.  |  Expérience générale 
Évaluation :
5

I had no issues with Uhaul and will always use again if needed.

Laura B.  |  Expérience générale 
Évaluation :
5

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Merci.

Melarys C.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable.

karen c.  |  Premières impressions 
Évaluation :
5

Always have a good service

Joanne C.  |  Expérience générale 
Évaluation :
5

I appreciate the help and friendliness of all staff all around good people.

Tiesha B.  |  Premières impressions 
Évaluation :
3

Nice place but the rates increased so real times in less than 2 years.

JOHN K.  |  Expérience générale 
Évaluation :
5

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Heather H.  |  Premières impressions 
Évaluation :
5

Everyone at the Augusta,Me.store was great!

Phillip S.  |  Expérience générale 
Évaluation :
5

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful employees.

jasmine n.  |  Expérience générale 
Évaluation :
4

The storage unit worked great and would rent again if we ever need another one. Thanks

ROBERT H.  |  Expérience générale 
Évaluation :
1

1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

GEORGE H.  |  Expérience générale 
Évaluation :
5

I was very pleased with the Uhaul experience. The staff was wonderful.

Sara P.  |  Expérience générale 
Évaluation :
4

GTG

Justin B.  |  Expérience générale 
Évaluation :
5

Great place

Brian M.  |  Expérience générale 
Évaluation :
5

I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

pete t.  |  Expérience générale 
Évaluation :
3

Overpriced storage units (roughly 135,00 $ more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.

dustin w.  |  Expérience générale 
Évaluation :
3

Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.

Benjamin K.  |  Expérience générale 
Non reviews have been submitted for this location.

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