Customer Reviews for U-Haul Moving & Storage at Western Ave

2 187 évaluations

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Really easy drop off

Gena S. 
Évaluation :
2

The truck was in horrible condition. It was difficult to accelerate and had a number of defects including the passenger side lock was completely gone. It rattled the whole time we were driving it.

Terry A. 
Évaluation :
5

Brittany did an excellent job by herself with covering the whole office/checkin/checkouts/sales while dealing with a rude/impatient customer. Great job!

shawn L. 
Évaluation :
5

The whole experience went smooth. The trailer was perfect height for unloading. Unfortunately u-haul does not sell the trailers when they get older.They are cut up at the salvage yard. That's what I've read online anyways . I would love to have one.The metal ribbed floor was perfect to slide a pallet in and get it over the wheels. I will certainly go with u-haul again.

James S. 
Évaluation :
2

I ordered an auto transport but the 3 on premises were not usable. You need to maintain your equipment. I had to drive to another location to get the auto transporter. It should have been delivered to this location. Very inconvenient. I will go elsewhere in the future.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson S. 
Évaluation :
5

The young girl working alone did an awesome job

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustav P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
3

I needed to keep the truck for 1 more day. I called uhaul customer service and the contract was changed accordingly. I specifically asked what extra charges there would be as I needed the information to get reimbursed from the company responsible for my delays in returning the truck. The service rep said the contract price did not change so I informed the company there would be no need for additional reimbursement. I called twice to make sure as well. When I returned the truck I was charged 56,8 for the additional day. Now I cannot get reimbursed from the mortgage company that caused the need for the extra day. Your service reps should know that there are charges and what the charges would be.

Eugene P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
1

Ole boy at the counter has a bad "daddy" complex. Had to drive 40 extra miles to Augusta to get the van and he call and "demanded" we have the van back by 8 am. Told him it wouldn't be there until 9 am... He said "better have it here by 8:30 am" told him it wouldn't be until 9 am. He hung up on me... He didn't have much to say "face to face" though... Good thing for him... They had another van just sitting on the lot so I don't know what the rush was... Guess it's just his "daddy complex".. Rude A$$..

Jayson S. 
Évaluation :
4

The facility was great; however, the recent multiple price increases made it no longer cost effective.

Lynn I.  |  Expérience générale 
Évaluation :
5

All good

christine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmond G. 
Évaluation :
5

The transmission on that vehicle was in bad shape. When downshifting it would skip a gear and spam into first causing a big, jerking slowdown.

Jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B. 
Évaluation :
3

Customer's account on website does not seem to link up to information local facility has/uses. We had several discrepancies on scheduling/ reservations between what we did online and what showed up in the system. Also very frustrating to always be redirected through the national CS center, rather than just able to call a local number and talk with someone locally. Long wait times and lots of run-around through multiple reps, overall hours of time, to get a simple question addressed. Appreciate the pricing and our stuff did end up arriving safely and on time, though, so overall it was a good choice to go with Uhaul but be prepared for scheduling and communication difficulties, and lots of time spent on the phone.

Lynnette B. 
Évaluation :
4

2 tires on the car hauler were not good enough to make a 1000 mile trip, lost 3 hours getting road service to change out 1 blown tire and the other 1 as well as it was going to blow if it wasn't replaced.

Dana B. 
Évaluation :
5

The truck was old with torn seat and a poorly fitted cover, Sun visor on passerger side inoperable and one tire was very low on air. Not what I expect fro uhaul.

Terry H. 
Évaluation :
5

Great Job checking is in & getting us out Thanks

Jeffrey C. 
Évaluation :
5

Drop off was amazing! We never had to do anything but get out of the truck and someone was there to take over and send us on our way. Perfect Drop Off.

Cheryl C. 
Évaluation :
5

Oh yes in case you would like to know the young lady working by herself on a Saturday morning was excellent!

Michael M. 
Évaluation :
2

At pickup, I stood there for 15 min while being ignored. When he finally came over, he said nothing, so I said, "Good Morning." He replied "Yup." When to hook up the trailer. Couldn't get lights to work so he dragged over a smaller trailer to test. The lights still didn't work. He had hooked up to the trailer I wanted and said, "Lights don't work. It's up to you if you want to take it." I played with the connection for a minute, and it was fine, so I took the trailer. The return went kinda smooth. The place itself was clean and nice but the guy seemed more like he was there because he had to be, not because he liked his job or wanted to serve customers.

ROBERT D. 
Évaluation :
5

The gentleman working was by himself working his butt off doing a great job he was the only one there he was under staffed but he did an amazing job

Christopher J. 
Évaluation :
5

Nothing needed to improve in my opinion. PIcking up, dropping off, billing, condition of the van all 5 stars.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

I filled a complaint about the access to the Ubox and was told the local manager would call me and I never got a call. I had called to arrange access and explained I would not get everything on that day. A person from Uhaul (located somewhere on the planet after several hours on hold bouncing from person to person) said they would put that in the record. When I went to the location in Augusta, ME, the box was not available. The note in the system said I was not coming on the scheduled day. So, we drove 3 cars an hour away, on a day we took as vacation and could not do anything. When I called (again, another torturous wait on hold) a person noted the mistake, apologized, said they had started a complaint ticket and I would geta call from the lcoal manager. In the end, we picked up the contents another day and the person at the store was nice and he apologized and he said he was going to tell the manager to call as well. I never got a call and I do not expect one. The local manager was not at fault as this was a U-Haul system error made by a person locate in a call center. I can't say how underwhelmed I am by U-hauls serice. Ther eis no lcoal number to call. You get bounced from person to eprson, hold times are awful. When I selcted the "Ca; back" option, I woudl geta call abck and be opyut on hold. Finally, the lack fo folllow up with an unhappy customer speaks volumes of the problems internally at U-haul. The shipping part was great, no damage easy to worjk with etc. The service after the shipping is non existent. And I know, you wills ay it is the worker shortage. I get it but how about training your people better and having some escalation oaths for when U-haul messes up.. Can I charge you for my lost vacation day, wasted gas, etc.? U-Haul charges for being 1 mile over the limit on rental truck and that is fine as you have a business to run, What about customers charging U-haul for their mistakes that cost the customer time and money? Extremely angry which is why I waited a few days to fill this in. And, I really have little recourse as there is no real competition to U-haul so it is what it is.

Steve W. 
Évaluation :
5

The guys were busy but friendly, accurate and efficient. I felt well looked after. Much needed that day. Merci!

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

A sign at the foot of the stairs mentions that elevators are available. I couldn't find an elevator. Otherwise a good facility.

Charles P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
5

The person who checked us out was helpful and friendly.

Lisa C. 
Évaluation :
4

Hire more staff

Scott J. 
Évaluation :
5

Great service with back again

Luqe Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

This location has been very simple to work with since 10/2021. I was able to call and speak with Shane and his staff for any needs. Recently the phones are forwarded to a call center which caused me a great deal of time attempting to make arrangements to pick up the contents of my U-Box. Call center rep stated she would send an email and I would be all set. That never happened and caused a delay upon arriving with a 10ft Uhaul truck I picked up 31 miles out of my route as this was the only option as well. The gentleman working was kind and helpful however very busy on Saturday morning. Fortunately this Augusta Maine location has been exceptional to work with and they are the reason I took my time to share a review. Exceptional workers deserve to be recognized...Thank you Augusta Maine store for an exceptional seamless experience... I appreciate your professionalism.

Donna R. 
Évaluation :
4

Confirm all contact information is gathered to include email.

Brandon M. 
Évaluation :
3

Staffing of 1 young man seemed inadequate. I had to wait some time (perhaps 10 minutes) to be waited on. He was doing a good job, just he was alone with several customers in at the same time. I reserved and in-town truck. When U-Haul called to confirm, they said I HAD to take a one-way truck because an in-town truck wasn't available. When I checked in, they made it an in-town contract which confused things when I went to return. I got it straightened out over the phone, but the one-way vs. in-town rental being changed twice (once with my knowledge and once without) meant I had to make several calls and wait on the phone several times for help. The one-way vs. in-town should be simpler.

Motte H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
3

Did not receive appliance dolly-he never loaded into truck. Billed for 26 foot when reserved 20 foot. 20 foot not available and we have grave difficulty moving because of limited space.

Irene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
1

The truck pulled all the time and when I went to return the truck, I asked the workers a few questions and couldn't answer then and was rude and continued to run my card without helping me and felt like he was pushing me out of the store, never will I be doing this again

Daryn M. 
Évaluation :
1

When I went to pick up the truck the one that was ordered 2 weeks before I needed it, was not the size that I ordered. I never got a call saying that size was not available. The customer service guy behind the desk was an ass. Not once did he get up off his stool or chair. The engine light came on so when I got the truck where I needed it, it never left the spot. When an engine light goes on, you don't move the vehicle. When I returned the truck, I mentioned about the engine light. The worker said, the engine light has been on for over a year. I paid in full when I picked up the truck and when I dropped it off, he was going to charge me again. He even owed me a credit. He didn't want to give me the credit.

Cathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phaneendra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
3

I literally drove 13 miles, and you charged me for 4 gallons gas. I myself put 1 gallon. And when I complain about it, they said there much they could do. Horrible experience.

Niro S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nanda V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet F. 
Évaluation :
1

I have never rented from here before without having to wait a while for service. The Uhaul app was "supposed" to allow me to skip the wait/counter but the app wouldn't even load when I got to that point in the pick up so I was forced to go to the counter and then wait inside anyway. Incredibly annoying. Staff was fine and got me checked out but the explanation of "yeah the app doesn't always work right on the first try but then it does later" is unhelpful. Knowing the app is going to suck when I need it is not going to make me want to use this service again. Also, I wasn't told to check the link I was auto sent in a text before I left the site with the truck. I'm not a slave to my phone so I didn't see the text until later. Assuming I know to check these texts when I'm busy with the process of a move is poor customer service. Giving me partial information is also poor customer service. Hopefully this is the last time I'll ever need to use the Augusta ME location because I have never had a good experience there.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Skye L. 
Évaluation :
4

Truck front windshield was dirty inside and out I had to stop and clean. Very rough ride when going over the smallest bump and small pot hole it felt like tires was coming off. Power steering was whinnying every time you turned, Truck didn't seem well maintained.

Ricky F. 
Évaluation :
5

Truck was brand new. What a great experience.

DOUG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

The young lady was very professional and the process was fast and easy.... the truck I has was clean and ran well ....

Robert D. 
Évaluation :
5

When asking questions staff didn't really know the answer so went to the person who I thought was in charge and he did give some advice and some things he told us were untrue about moving Dolly's and blankets. I later found out that the truck he gave me to use was a blue key and them come with nothing.. unfortunately we had to find one to load everything. Other then that very satisfied.

Michelle T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

The young woman working the counter was very attentive and polite. Very good service.

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Forklift operator who loaded the UBox onto the trailer punctured the door of the UBox. The blade also punctured a box inside containing $2000 stereo speakers. Thankfully the speakers were not damaged, but the margin was literally 1 inch. I strongly recommend placing valuables toward the center of the box with less precious cargo near the walls.

Christopher B. 
Évaluation :
5

I know you can't stop drivers from smoking when they rent a van, but the smell was so strong that some of my boxes carried it with them

Alyssa W. 
Évaluation :
5

Efficient, friendly, accurate and professional, couldn't have done better myself.

Beatrice L. 
Évaluation :
3

When returning the truck the sign says to wait and someone will come and finish the return. I sat in the truck for 20 minutes and tried to call the front desk. Could not reach anyone so I went into the store no one was busy they said just leave the key in the truck I'm all set!? I wish they told me that when I first rented the truck!

Mark F. 
Évaluation :
4

Drop off and pick-up was quick and easy. Good customer service. Merci.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
4

the uhaul supplied lock arrived with the key boken in the lock. had to have someone break it open, you put the lock on. damaged t5o the damaged bracket is on you

Kathleen P. 
Évaluation :
5

Tell the young girl who was working to learn to smile and improve on her customer service. I returned the trailer and she just said go ahead and unhook it and you can leave. Try a SMILE.

Dan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

My experience was great, I can't think of anything to improve.

Neil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Have the associates get with the returns quicker

Robert M. 
Évaluation :
5

The GM and all the employees are always very polite even when they are super busy which is every time I have been there 3 or four times now for trailers and its a great experience every time. They always try to help as fast as they can when there's lines and with a good attitude.

VICTORIA L. 
Évaluation :
3

The truck smelled badly of smoke and the usb outlets didn't work. The girl at the desk wasn't super helpful when I had trouble with the online checkin process

Cindy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tait N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
2

The truck i rented would not rin properly skipping ,popping want to stall i tought i was gonna break down i would not rent one again

Troy R. 
Évaluation :
5

Make sure the safety chains are secure so they don't drag on the road.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

I didn't have any issues

Kenneth M. 
Évaluation :
5

Was a little disappointed with no veteran discount, which I did get last time I rented with Uhaul.

RICHARD R. 
Évaluation :
5

Was very impressed with the speed and efficiency of the drop-off. Merci!

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA L. 
Évaluation :
3

I rented a 6x12 trailer to go one way from Maine to upstate New York 4 months ago for $ 139 I rented the same trailer this weekend to return home and it cost me $ 635.00. I will not be renting from uhaul again.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
1

One staff member tells you one thing. Then another one tells you something completely different. Will never come back.

Clark D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D.  |  Expérience générale 
Évaluation :
5

The employee was patient and helpful with me. Instead of just explaining he took the time to walk out and show me the "check-in" process. The facility itself was really clean. I'm happy and satisfied.

Eric R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Avery H.  |  Expérience générale 
Évaluation :
5

Zack in the augusta maine facility was more than accomadating and helped us with a flash light while there is no light inside the storage unit we rented and also let us know that the trucks were going to be moved and the back was to be snow plowed so we could get the rest of our stuff out before our free month ran out . Above normal customer service . He has great people skills and needs a pay raise 殺

Stacey Z.  |  Expérience générale 
Évaluation :
5

Storage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.

Lara D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S.  |  Premières impressions 
Évaluation :
1

Staff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I'm allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let's hope the rest of my interactions through out this process improve.

Jami L.  |  Premières impressions 
Évaluation :
5

Uhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.

SHERYL W.  |  Expérience générale 
Évaluation :
2

The pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90 % of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!

Schyler H.  |  Expérience générale 
Évaluation :
1

I signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.

Kristen S.  |  Expérience générale 
Évaluation :
5

Good manager.

SAMUEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BEN S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian s.  |  Expérience générale 
Évaluation :
5

Thanks for being easy and convenient

Manoo D.  |  Premières impressions 
Évaluation :
5

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I'm the future!

jilliane k.  |  Expérience générale 
Évaluation :
5

Great job- thanks!

SAMUEL P.  |  Premières impressions 
Évaluation :
5

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dexter B.  |  Premières impressions 
Évaluation :
5

Staff were always always helpful and kind.

Crystal C.  |  Expérience générale 
Évaluation :
5

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
1

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Expérience générale 
Évaluation :
5

Excellent service! Helpful and friendly!

Melissa L.  |  Expérience générale 
Évaluation :
2

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Expérience générale 
Évaluation :
2

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.

DESIREE K.  |  Premières impressions 
Évaluation :
5

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Expérience générale 
Évaluation :
2

I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  Premières impressions 
Évaluation :
5

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Évaluation :
5

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Expérience générale 
Évaluation :
5

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  Premières impressions 
Évaluation :
5

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan i.  |  Premières impressions 
Évaluation :
5

Good service and very helpful

Corey A.  |  Premières impressions 
Évaluation :
4

Worked well for my needs

Jessica H.  |  Expérience générale 
Évaluation :
5

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Expérience générale 
Évaluation :
5

Easy access & great experience

Tina C.  |  Expérience générale 
Évaluation :
5

Once again, everyone was friendly and helpful.

Leslie L.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff.

Susan E R.  |  Expérience générale 
Évaluation :
3

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Expérience générale 
Évaluation :
5

Best service and very polite

Ruth C.  |  Premières impressions 
Évaluation :
4

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Expérience générale 
Évaluation :
5

Great staff

JON L.  |  Expérience générale 
Évaluation :
5

I had no issues with Uhaul and will always use again if needed.

Laura B.  |  Expérience générale 
Évaluation :
5

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Merci.

Melarys C.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable.

karen c.  |  Premières impressions 
Évaluation :
5

Always have a good service

Joanne C.  |  Expérience générale 
Évaluation :
5

I appreciate the help and friendliness of all staff all around good people.

Tiesha B.  |  Premières impressions 
Évaluation :
3

Nice place but the rates increased so real times in less than 2 years.

JOHN K.  |  Expérience générale 
Évaluation :
5

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Heather H.  |  Premières impressions 
Évaluation :
5

Everyone at the Augusta,Me.store was great!

Phillip S.  |  Expérience générale 
Évaluation :
5

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful employees.

jasmine n.  |  Expérience générale 
Évaluation :
4

The storage unit worked great and would rent again if we ever need another one. Thanks

ROBERT H.  |  Expérience générale 
Évaluation :
1

1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

GEORGE H.  |  Expérience générale 
Évaluation :
5

I was very pleased with the Uhaul experience. The staff was wonderful.

Sara P.  |  Expérience générale 
Évaluation :
4

GTG

Justin B.  |  Expérience générale 
Évaluation :
5

Great place

Brian M.  |  Expérience générale 
Évaluation :
5

I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

pete t.  |  Expérience générale 
Évaluation :
3

Overpriced storage units (roughly $135 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.

dustin w.  |  Expérience générale 
Évaluation :
3

Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.

Benjamin K.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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