Brianna was wonderful and patient!
AUGUST U | First ImpressionsSelf Storage Units in Augusta, ME, 04330
U-Haul Moving & Storage de Western Ave
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Unités disponibles (toutes les dimensions sont approximatives)
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U-Haul Storage of Kennebec
29 Dunbar Rd, Winslow, ME 04901 View Available Units16.5 miles from this location -
U-Haul Storage of Hayden Corner
177 Veteran Dr, Winslow, ME 04901 View Available Units16.7 miles from this location -
U-Haul Storage of Sebasticook
161 China Rd, Winslow, ME 04901 View Available Units17.3 miles from this location -
U-Haul Moving & Storage of Twin City
541 Center St, Auburn, ME 04210 View Available Units25.4 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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Briana was wonderful!
darren d | First ImpressionsCourteous & competent! Thank you!
Edward D | First ImpressionsUhaul is difficult to get by phone when needed.in the 4 years i had my storage unit,my price went up about 4 times. This is ridiculous. If I could've found a closer and more budget friendly storage unit earlier I would have transferred long ago.otherwise everything else was great
Melody T | Overall ExperienceGot me in super quick, were extremely helpful, professional and it was affordable. Thank you.
Christopher S | First ImpressionsI very much appreciated that the staff was willing to work with me from beginning to end. The staff is kind and helpful.
Nancy D | Overall ExperienceMost workers don’t handle the software and business well. Recently, I had to wait a long time. Current manager(Brianna is very good).
WILLIAM M | First ImpressionsThank you
Susan D | Overall ExperienceI never sent a request to move out! I called my location and spoke to general manager. Very disappointed that this was not corrected. I was informed on May 28, 2024, it was an error and the unit next to me moved out. Informed they will fix the issue. Sent emails that I'm vacating and surveys. But don’t see no emails they’ve fixed the mistake they’ve made! Just an FYI- if I’m moving out I’m going in person to notify them! Really disappointed that this issue was corrected as of May 29, 2024. This issue needs to be fixed, for what I’m paying for an over priced unit with no lighting to see inside the unit to store items properly.
Barbara m | Overall ExperienceVery nice facility.
JODY H | First ImpressionsThe card consistently was unreliable. It did not work 50% of the time.
Joseph G | Overall ExperienceI wish the unit was larger
NANCY F | First ImpressionsI had lost my key to my unit, I was told i could have a supervisor cut the lock for me. They did not give me a time/day that they could do it only they'd call me when they can. I didn't hear for 10 days, so i called. They told me again, they didn't have a time but to call again in a few days, so i did. I got someone else who was incredibly irritated that i was calling to have someone cut the lock, and repeatedly told me that wasnt something they did. I tried to explain someone else had already told me that they'd do it. She eventually agreed to have someone cut it. Again i waited for 10 days, heard nothing and then whenever i called no one answered. I finally got ahold of the same individual who told me it couldn't be done and after almost a month of a run around she told me its just not going to happen. I eventually paid for someone to cut the lock however there are no outlets in the storage facilities so he essentially had to smash the lock off. I would give the communication of this facility 0 stars if i could. Won't be doing buisness here if I can avoid it.
Jordyn M | Overall ExperienceEmily was very helpful, patient and gave clear instructions. I would give Emily the best rating.
Joseph G | Online Move InVery disappointed that my unit reservation was not honored. I was told there were no more units available in the size / price I reserved. I was offered a larger unit at the *standard* price. Since U-Haul did not honor my reservation, you should have at least honored the price on my reservation. Otherwise, this is just a game U-Haul is playing because finding an alternate storage provider in the area with the desired size and price is impossible to do on the day of move-in. I do not understand the purpose for U-Hail to offer unit reservation if they are meaningless… And giving me a free lock is ok, but I didn’t ask for one, nor did I need one. I had the lock that I purchased from UHaul in May (plus the one I had purchased in May 2022). Further, the unit I was given had a rat poison container inside. Why would I want to entire rats to come in to my unit?
Mark M | First Impressions