The entire process was so easy; from booking online to pickup and return! The price of the rental was FANTASTIC!
AZUCENA GCustomer Reviews for U-Haul Moving & Storage on Boca Chica
Testimonials From Recent Customers
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Management was rude. There is a way to deal with your customers. Most of the employees were helpful. The manager needs to be RETRAINED. I had two units. I've already moved one to another company and will be moving the other shortly. It's disappointing because your closer to my home. Also, the new company's prices are much less. I've also rented your trucks more than 8 times in the last 2 months.
BRENDA P | Expérience généraleVery clean throughout the entire facility!! Restrooms very clean and best of all staff wsd always helpful and friendly!
Carol R | Expérience généraleNothing really.
JESUS RThank u I keep uhaul in mind for next time just in case
Maria S | Expérience généraleA++++ Service and excellent prices!!!
SERGIO GThe employee was extremely helpful, and the facility was clean and welcoming. I would gladly recommend it and plan to return in the future.
SANTIAGO HEasy to work with, great place 👍🏻
CORINE CTo facilitate the reservations, employee Michelle provided detailed explanations and promptly addressed all my inquiries regarding the charges. The following day, employee Ramsey offered guidance in scheduling my truck pickup time, demonstrating exceptional attentiveness and patience. During the pickup process, when connecting the auto transport to the 15-foot trailer, employee Jonathan exceeded expectations by providing remarkable assistance with the auto transport.
IXAIRA GI rented for one day 12 pm to 12 pm turn in the next day nedded an extra day they told me to have it by 5 pm because thry have it booked thats not a whole day they charge me 49 a whole day and only had it for 5 more hours. They told me that it was booked and they needded by 5 pm how is that my fault they gonna charge me a whole day when I used only 5 hours and cant have it the whole day like they charge me because they dont have any other trucks available to rent only mine thats sucks 49 dollar for 5 hours thats a rip off. Very upset they are robing me
JESUS G | Premières impressionsall good
EDILBERTO MI rented a car hauler, previous I had rented a dolly. On both rentals rachet for tire straps needed lubrication, they were hard to work as they had becomed rusted. I had to lubed them myself. Proper maintenance of this equipment will make it easier on custoners and will function properly.
GERARDO GGreat experience! We returned the original trailer (4x4x8) as it was too small for our cargo and exchanged for a (5x5x8) which was great with no trouble or delay! All personnel involved were kind, courteous, and very pleasant in meeting our customer needs!!
DAVID JThe service center was very helpful, especially the lady who checked to ensure my tow vehicle was properly set in place and tied down properly. My hat goes out to her.
ROGER CService a little slow...Only one person behind the counter during my check-in and had to wait in line for 20 minutes
ROBERT HBest workers and best customer service
TESA H | Expérience généraleTodo estuvo muy bien, rente por más de 3 años y nunca tuve queja
Moises C | Expérience généraleMy wife and I were really i.pressed with how thorough and knowledgeable the our tech was. AND VERY FRIENDLY ALSO!
KEVIN Lnothing!
DALE PWe're charged for multiple things because we didn't document things. Were told we were supposed to receive a text when we picked U-Haul up and never did so we were charged extra on gas, and cleaning
JOHN PNeeds to be cleaned up more often. I cleaned up my area several times. I understand it's outside. My remote quit opening front gate. Staff couldn't get it to work, so I used the keypad. Unfortunately this issue happened a late evening when I needed rv but I had no access till the next day because I didn't have keypad codes.
Sergio F | Expérience généraleAll its very good
JOSE RQuick customer service
TYSON PAll improvements are meet with a 5 star rating for the staff as well!!!
RAYMOND RI had never done the U-Box container before and this was absolutely wonderful. From the Staff who delivered the box to my home in Texas to getting the box safely delivered to Happy Valley, Oregon was beyond excellent. Staff was friendly, informative, patient with all of my questions and beyond greatness. Appreciate everyone who assisted and all that you do!!
Michele HLos horarios fueron accesibles y el personal amable, aunque a mí se me hizo tarde para levantar el camión y fueron muy amables así que no tuve que perder mi reservación! Los requisitos son también muy fácil.
mariana s | Premières impressionsAll is good. Thank u for service after all these yrs.
LUIS G | Expérience généraleAlarms sound too loudly inside Bordering or indeed injury producing
Sean G | Expérience généraleVery nice and professional staff
luis m | Premières impressionsAsked a question and he knew nothing, quick drop off tho
JOSE SFelicitaciones para un joven que se esforzó en su apoyo a mi persona dado que soy una persona mayor y lástima que mi memoria no me suda a retener nombres solo diré que felicitaciones para este joven y mi agradecimiento por siempre
MAXIMO B | Expérience généraleSé que les quede mal con mi Storans pero me puse mal he inclusive me acaban de operar y pues no tuve para sacar mis cosas del Storans
JESUS R | Expérience généraleDidn’t agree w raising the price again
Oralia C | Expérience généraleMake sure you have the equipment at that location. I was sent to another location to pick up my truck that I reserved and it was never returned. I ended getting my truck at the first location and they had 4 trucks for customers. I only had one and a half hours of daylight time to work. Very unhappy!They charged me for a day that I didn't even use the truck.If they would accept their mistake they would refund one day of my rental. No I would not recommend this place!
DEMETRIO MEverything is good
Evelia A | Premières impressionsI told them about roaches and mice every time I came in a roach was crawing around. Some staff were helpful others that I told a problem to just ignored me. One guy I told him someone was bringing in food he never told anyone so I told one of tge ladies. When I did come in it was so hot that I had to purchase a fan Poor
Kicia D | Expérience généraleNo me dijeron que tenia que activar la tarjeta de entrada or que tenia que comprar El candado para la bodega. Como primer vez que rente almacenimiento estube perdida y tube que pedir ayuda de otro cliente porque la oficina ya estaba cerrada.
SAIRA E | Premières impressionsGreat service, definitely the best option when moving!
Eduardo REverything was perfect
Daniel TMe parece un buen service y mas me Gustafson con las promotions Que tienen
MARIA V | Premières impressionsRamsey was very helpful and understood the issue I was having with being charged incorrect. He worked to correct it even though his manager was unavailable.
ANGELA GThis is a really convenient, clean, and reasonably priced storage and rental location. The staff and manager are helpful and friendly.
John F | Expérience généraleGrasias por sus servisio exelente
Norma M | Expérience généraleJesus P did a great job. He was courteous and professional and completed the transaction smoothly.
ADONAY DMal trato por medio del trabajador q atendía
ALFREDO V | Premières impressionsThe parking lot was a little confusing but the personnel were helpful.
IRMA MGreat customer service - Jesus made everything smooth and great Experiance
ADAN FExcellent service
HECTOR GBait and switch practices. Shameful
SAMUEL PTruck was worn. Did not have the appliance dolly I had reserved days in advance..
DALBERTO DHave the rental ready at the location instead of having customer pickup in a different city because Previous customer did not turn in the rental.
JOSE OSeguir con la misma actitud de servicio
REYNALDO AEverything was great fast service, Thank y and Happy Holidays
JUAN AClean your enclosed trailers! I rented a 6x12 to move while it was raining outside. All just yo find out they never cleaned other and my mattresses were stained with motor oil and transmission fluid!
OSCAR FThe drivers door was very difficult to close unless you slammed it shut very forcefully. I hate it that the truck resets to hauling every time its turned on When I went out to get the uhaul, I was going down the handicap ramp when I slipped and landed very hard on my right knee and then my butt. It took me a while to get up on my own. The agent told me she would make a report and that I would receive a call that afternoon. This was on Friday. It is now Sunday evening and I have not received a call still. When I turned the truck in, I was told by the agent that there was no manager on duty and for me to call them Monday morning. I have been in pain since the fall.
LAURA MNo suggestion, service was great!
SAMUEL PBuenas tardes antes que nada , mi experiencia esta vez fue desagradable la razón fue porque extrajeron una camarada de mi storage #1737 , tengo comprobantes de que mi camarada por última vez estubo registrada en el storage #1737 y el día 8 de diciembre vengo a sacar mis pertenencias y resulta que no está mi cámara de vigilancia marca Arlo Essential Outdoor Cámara 2generation, y para el día de hoy se me vencía mi contrato del storage no puedes ser possible que me hallan extraído un artículo como una macara
MARIO A | Expérience généraleCommunication needs improvement. No one told me that when a rental is one way going across state or town, uhaul don't save a card on file, they take the money right out. This got very difficult for me when over a thousand dollars was taken away from my account when I needed the money to move out of the state. These policies need to be explained before a close so people know if they can afford it. When I called support, I only got sorries and apologies, no fix.
GAETANO PWe weren't certain exactly where to go because this location has a huge parking lot. Finally, man waved us over and we drove towards him.
DARRELL AGreat staff, real helpful
ERIK G | Premières impressionsI believe service has always been great , sorry don't believe I know they've always been great to me. It's been 3 1/2 years twice a week and they have been great.
MARIANO BGreat location and answered all my questions.
MARTIN AThe staff went above and beyond to help me and were very accommodating.
PATRICK SGood crew.
DOAK PSame as above, knowledgeable and friendly and professional. Excellent location.
Gary TGood customer service
GILBERT EEnsure the mileage and fuel guage indicated at time of rental are correct and if not correct the amount.
JOSE Dgreat place, very clean & organized! the only thing to make it a 10 would be to provide cleaning supplies to clean the storage room after moving out! other than that I definitely recommend it!
Yamed G | Expérience généraleall good. Thank You
PHILIPPE FSolo una de las veces le pusieron el candado oir error a mi bodega, ya que llame el siguiente dia inmediatamente le fueron a quitar el cantado
maria a | Expérience généraleMy van was set on truck tow and I had no idea how to reset to non. The sound door rubber strip kept coming off. The truck was loud with the wind and I kept scraping my arm every time I got off the truck with the metal part where the strip goes. The biggest complaint of mine is that I requested a loading van. I made reservations 3 weeks in advance. When I saw the reservation on the app, it was made for 15 ' truck. No van was available I was told. Okay, I requested a 10' truck. I was given a 15' truck which was more than I needed. I called several times before I picked up the truck but nothing was changed. The only solution for them was to cancel my order. Once I arrived, I mentioned again that it was too big but nothing was changed other than suggestions to cancel. I had two different people "assist " me with the rental but nothing else was done. It would have been great to have had the rental for the 10' price. I just felt like I was talking to the wall. Where's the customer service? Where's the customer is always right? I didn't get my truck at 10 am because there were other people in line There was no line only for customers with reservations. When I stepped outside, nobody told me which was the truck, or where was it parked and ready to go. I had to ask one of the members who happened to be outside. I wasn't told where to park once I returned the truck either. Everything was a guessing game. And when I returned the truck, it was another waiting in line issue and the kid forgetting to check this and that. When I again talked about the truck rental issue, I was only given a phone number for the store manager.
LAURA MRental experience was great. Was able to go up a rental size even though I reserved a smaller moving van. I was in and out quickly and received help right away.
IRA SA pipe above my unit was repaired and all of my belongings were covered in tar from the cast iron pipe, and debris from the ceiling. I told a staff member and she said she would let the manager know to contact me. No one ever contacted me. There seemed to be traces of dried up water damage on my boxes and as well.
Luis A | Expérience généraleAll good !
ELOY VTrain your staff Properly and have a supervisor available, there was a couple of issues with my rental and the associates that I talked to about it were very dismissive, blaming mostly me and parts of the issue to the associate that originally helped me being a "New Associate".
LUIS CGreat customer service!
Keith FGreat customer service!
Keith FBuen servicio
Abel M | Expérience généraleGood service
JULIO C | Premières impressionsI had a rental and payments in place to store my belongings but was kicked out even before I was able to move in. Never again U-Haul Moving & Storage On Boca Chica!
Joseluis D | Expérience généraleSo far so good.
MARIA C | Premières impressionsExcellent service and friendly staff. Units were consistently clean. Merci.
Arnold F | Expérience généraleThere was only one person at the Victoria location. I was under the impression if you make a reservation it would be faster service. Not only was I there for an hour but he was looking for the keys most of the time and the truck wasn't fully ready. Not fully blaming the person but more efficient service needs to be practiced. Other locations as well you see employees lack sense of urgency and most of their time on their phones.
Monica T | Expérience généraleAucun
Alicia R | Expérience généraleYou guys are awesome
BRYAN O | Premières impressionsYou need to have more carts available. Also I suggest that you limit 1-2 carts per person. I went once to move couple of boxes and one family was using 4 carts. They were unloading two full trucks. I asked the office and they told me that they couldn't do anything because of your first come, first serve policy. While I understand, it is not fair for the people to use all the available carts. Overall, I had a good experience. Merci
Miriam R | Expérience généraleThe clerk had no experience, others had to be helping everytime l had a question. He dosen't know how to speak to customers or knowledge of customers needs.Have questions of my charge, should of been my first month free by what the rule said it on line .Would like a call to explain my charge.
Diana L | Premières impressionsAwesome staff.
Carlos S | Expérience généraleLove the service at this Uhaul location. Everyone is so friendly and very helpful.
VIRGINIA C | Premières impressionsLocation gets very busy and both times I've been there I had to wait several minutes for help.
SEAN D | Expérience généraleSpoke to two different employees in different days. One to get information prices, sizes etc and two days later to actually rent one. Both were especially friendly, informed and helpful. The place is very clean and well decorated. Easy location and parking.
Margie A | Premières impressionsStorage area on 2nd floor was warm
rebeca m | Premières impressionsJackie the manager needs to be fired, i already mad a complaint about her calling my belongings trash and threatening to fine me for no reason just because she thinks she has power. Horrible customer service and i feel bad for the other people who have to work with her
gabriela m | Expérience généraleVery profesional service.
Elias G | Premières impressionsGreat staff!
Alma P | Expérience généraleHighly recommend, the staff is very helpful and nice. The unit building is always kept clean.
Kassandra M | Expérience généraleWay too many homeless hanging around their units eating, drinking and even just in the restrooms. Many drugged up and persistent for money.
Sandra S | Expérience généraleI would say to offer up more information on how to get into the facitily and which of the two dial ins to use first. Kind of confusing. But other than that it was great experience and look forward to continuing our time with U-Haul.
Jorge A | Déménagement en ligneOverall, my with U-Haul was good however, the only issue I had was that although the units were climate controlled, it was still quite hot and humid compared to other units.
Stephanie C | Expérience généraleThe gentleman that helped me extremely helpful and courteous, deserves recognition for great customer service.
Ramon S | Premières impressionsThe girl who helped us was incredibly helpful. She explained everything, took us up to our unit and explained all the check in procedures. It was nice to not have to guess at what she was talking about. She was very nice as was the facility.
Tina G | Premières impressionsMerci
darrel s | Premières impressionsExcelente servicio..
Patricia A | Premières impressionsPrice is a little higher for the size. But was secure and clean
Jim A | Expérience généraleGreat team work
Oralia C | Premières impressionsThe staff was extremely helpful and professional I would recommend this location for it’s excellent service
jesus g | Expérience généraleVery soon you need a closed trailer to take some things to Houston, I hope you can help me with a good discount
julio r | Expérience généraleI love this place so much. It was so easy to get my unit online and an hour later i was able to move in the same day.
Casey D | Déménagement en ligneThe gentleman that helped me out was patient with my questions and provided great customer service.
Jessica E | Premières impressionsNever again will get your service!!!
liliana r | Expérience généraleThank you for everything,have a wonderful blessed Christmas and a happy new year.
PATRICIA V | Expérience généraleMy items got wet due to a leaky roof and it should of been dry storage and I lost alot of money on the items discarded by employees from my unit. Carts were almost never available only about 4 carts for whole facility, and when asked the employees there response was "you have to wait" only 1 employee of all of them went to look for carts, non wanted too. Would never recommend or use this facility again, waste of 2 years of payments for 3 units.
jose m | Expérience généraleI can upset about different prices on different locations I thought was a chain company it’s crazy how from one city to another city is one price and the other way around is more expensive.
Jose M | Premières impressionsPositively a greeting atmosphere
Benito G | Premières impressionsBetween these 2 ladies and these 2 facilities we had the ability to move in without disruption. Thanks Francisca and Jackie
jewelzs R | Premières impressionsThank you all I am happy to rent storage from you all
maria m | Expérience généraleThe young lady that helped me out was very polite. She had a great attitude. She answered all of my questions. She explained the options of my payments and also gave me a map to direct me to my storage unit. I would definitely recommend Uhaul Self Storage to others.
Sandra M | Premières impressionsEveryone was very helpful and friendly.
KEVIN H | Premières impressionsNice place but very bad customer service in the office. Never enough staff, long wait to get help. When calling in the hold times are upwards of 30 min.
ROSE G | Expérience généraleStaff was very helpful and understanding with our needs
jesus g | Premières impressionsDrinking fountains didn't work properly and look like they are about to fall off the wall. Not cool when moving in 90+ degree weather
Christopher C | Expérience généraleI could not check in though app or online. System was down and I lost time on my move in because of it. I am requesting compensation for the inconvenience. Please contact me.
Rene B | Déménagement en ligneMy only concern was that I found a lot of rat droppings in my belongings when I retrieved my items from the storage unit.
diana g | Expérience généraleChristina was very professional and helpful!
Robert G | Premières impressionsThe staff helped us with everything answer fast super friendly we definitely in the future will come back thank you for everything
olga l | Expérience généraleI feel there needs to be more maintenance on the restroom. It smells horrible. It also never has toilet paper, napkins or soap to wash your hands. Other than that I'm very satisfied.
Debra R | Expérience généraleEasy and convenient
Miriam R | Déménagement en ligneOn main road. Easy access.
Lee W | Expérience généraleWhen we arrived the storage area was not as described by the online rep. The young guy helped me organize another room that suited what was being stored. He was very helpful. Only issue was one of the counter people was talking on facetime or similar when was talking and it was confusing if they were talking to me or the person on the phone.
DARREN P | Expérience généraleI rented a truck and movers as well as a storage unit. After struggling an hour to try and get the truck, the movers left leaving me with no one to help move. The whole process was awful so I decided to just cancel the storage unit. The staff at the storage unit were helpful in cancelling.
Rocio H | Déménagement en ligneThe Lady with the tattoos she was so nice and excellent customer service.
Carlos G | Déménagement en ligneYou all have very helpful employees & ready to help on anything
delilah c | Premières impressionsConstantly raising the price. We started paying 75 and ended paying 89. Makes no sense. We were only there for a couple of years.
Adan G | Expérience généraleApart from an issue with the initial booking, the young guy went out of his way to help me get a solution in place.
DARREN P | Premières impressionsExcelent I love it,I fully recommend it.
norma m | Expérience généraleNeed more staff members to serve the customers. Wait time is too long to get help. Also, staff needs to acknowledge the customer and let them know they will be with them as soon as possible so we don't feel ignored or not seen. Otherwise my experience was good.
Ana M | Expérience généraleAll employees are polite, knowledgeable and friendly, especially Desiree & Cristina who were available when I had questions
Gabriela L | Premières impressionsThe email confirmation I received online stated hours of operation to access the building from 8am to 10 pm. I also called to verify time just in case and was told by u-haul representative that answered the phone that I would have access to move in my property until 10 pm. Upon arrival of the facility, there was a sign on the door which stated the facility was closed and I was not able to move in my belongings. Time and effort was wasted to gather my items to take in. Additionally, I had to rent an additional garage storage to ensure my items were not damaged by weather outcome which caused additional expenses incurred. I called the number provided and The manager was messaged and called and she did not answer nor respond. Today upon revisiting the facility, the manager was informed of the situation and had poor customer service regarding the issue. The owner got involved and was very helpful. She offered to refund our first month deposit which was helpful to compensate additional expenses previously stated. My husband and I were very displeased with the whole situation.
Cecilia P | Déménagement en ligneVery nice place and friendly staff
Sergio F | Premières impressionsA very professional administrative crew . I assumed uhaul storage would be too expensive for long term storage. I was pleasantly surprised that in fact uhaul storage was $10 cheaper than the local competition. So, thank you!
anabel t | Premières impressionsStaff at the register need proper training on online promotion and discount codes. Closing hour was at 7 and location closed at 6:30p, had to knock and was asked how I could be helped on a side door. As If they are doing me a favor.
jessica r | Premières impressionsStaff very helpfull
Eladio G | Premières impressionsAmazing staff and great service
melinda m | Premières impressions.....
rebeca m | Expérience généraleExcellent customer service. Very patient friendly and helpful staff from moment 1.
john p | Premières impressionsKeep up your Excellent job
Mark B | Expérience généraleOffice area appeared to be understaffed. Long wait- only 1 person waiting on customers.
David O | Déménagement en ligneThe sale person named Desiree was very knowledgeable and helpful.
Michel T | Premières impressionsThere is roaches everywhere
Anthony S | Expérience généralePlease stop sending so many request for ratings. 1 every hour. That was annoying
CBE A | Premières impressionsThe bathroom was filthy. There was excrement smeared inside the bowl. The trash can in the bathroom was always overflowing with toilet paper.
Sandra M | Expérience généraleThe staff was not attentive. I wasn't instructed on how to check in prior to accessing my storage unit. When I called the office to ask about the process for checking out, I was left on hold for 20+ minutes. I called back and someone hung up on me after asking me if they could place me on hold. Worst customer service ever!!!!!
Sandra M | Expérience généraleExcellent service thanks
PABLO G | Expérience généraleThe manager, Jackie, provides excellent customer service. She is very helpful and approachable. Facility is clean.
Sandra M | Premières impressionsThank you for everything. Never had any issues. Everyone always so helpful and courteous. Truly I will be missing my unit 1010.
Domitila C | Expérience généraleEverything went well. Except for the restrooms. They need attention more frequently.
Maribel N | Expérience généraleStaff was friendly and accommodating.
Sandra M | Déménagement en ligneThe service is exelent and so is the facilities.
JUAN M | Expérience généraleEverything was great, the only thing I will recomend. Extra flat beds will be nice on busy days...
Jose A | Expérience généraleI would recommend UHaul in general for I was a former GM for U Haul. I highly commend the manager for stepping up and assisting as the need aroused in a personal medical situation to which the manager comforted us on insuring me that my vehicle will be safe on property due to medical emergency. Manager and crew are a true Blessing.
JOSE C | Expérience généraleI use uHaul here in Brownsville ... well run operation, trucks and essentials well stocked. Good people good service. Thank you always Appreciated.
Paul L | Expérience généraleI recomend uhaul to al that are intrested in storage of your valiables uhaul is the best.
JUAN M | Premières impressionsSimple the best! The unloading garage is great, specially when it rains and you are moving.
ANTONIO M | Expérience généralePlace where anyone can go and have no problem
Henry D | Expérience généraleAlmost always no body at front desk and so only one person with a line 35min wait time . Your late fees are ridiculous. And units are small
JOSE H | Premières impressionsno trash disposal available, though it is advertised for 8 and up. No toilet paper in the storage units restroom, though there is in the rental office restroom.
martin c | Premières impressionsVery very clean facility and very outstanding customer service!!! I am 100 % satisfied and 100 % sure my things will be safe and secure here.
Carol R | Premières impressionsThe facility claims that there was an "odor" coming from out unit but could not be specific. They called and demanded that we remove the contents of our unit. Neither the movers or new facility found there to be anything unusual or excessive about any odor our belongings. We will never us U-Haul again for any of our storage or moving rental needs after the way the female that called handled the "issue."
Marti C | Expérience généraleMy furniture was safe no bugs or roaches thankfully. I think they need customer service training because some guys are so rude. I never received a $10 credit for a charge i did not approve.
dalila r | Expérience généraledo you want to think that I was upset with is that you raise the prices on the storage and forced I need to take out my stuff from my storage and now my garage is packed and trying to figure out what to do with all the stuff we wanted to storage but you guys kept raising the prices so that’s what I’m not happy with
rosa h | Expérience généraleDidn't want insurance, but was charged for it Autry only asking the price and what it covered
MIGUEL B | Expérience généraleS.O.
jose l | Expérience généraleClean, secure and accessible! I reccomend Uhaul storage 100 %. Merci.
clemencia z | Expérience généraleEvery one there was so nice and helpful, I would use it again if I go that way again. I do command you for your kindness. Thanks again.
Sara L | Expérience généraleSecurity card system never worked, employees were not helpful, always putting me on hold, the first call I had with them, they left me on the phone for over 20 mins, I called 4 times and every time they would leave me on hold
Josué N | Expérience généraleEveryone is super courteous and helpful at the Uhaul storage facility located on Boca Chica, especially Mr. Marcus! Thank you! S. Espinosa!
Sonia E | Expérience généraleThe assistant manager was very helpful, explained everything, and helped me find the correct unit.
Mely V | Premières impressionsWe would send payments and in most of all the time that we were there they claimed that they did not receive payment, And would charge us late fee's because they claimed that they had not received payment, when I went and spoke to management they stated that sometimes they would not review the mail and might have thrown the checks away by mistake., 2ndly they did not have a printer to print your receipts, UHAUL being such a big facility could not afford a PRINTER.... Very unsatisfied....
Olga G | Expérience généralenecesitan mas carritos para mover la mercancia......son muchisimos locales que tienen para almacenar los productos y muchas veces no tiene suficientes carritos.
FERNANDO G | Premières impressionsJust wanna say it was a great experience using your facility the staff very friendly did an awesome job. Keep up the good work.
Santiago P | Expérience généraleYou should have a red flag on the black rodent poison boxes to warn that it is rat poison,what is engraved on the black box that is poison does not show so...you should put like a red flag saying danger poison or something.
MARIA A | Expérience généraleThe employees, while overwhelmed and understaffed, did a good job getting our units and parking space taken care of. Even made it easy to close out our units from out of state.
Cristina K | Expérience généraleUna Empresa de excelente servicio
Danny S | Premières impressionsAll so much so!!!!!!!
Raymond F | Premières impressionsIt is on an unfortunate note that I write this review. I had reserved and paid for storage area at the U haul facility on Boca Chica and Paredes Ln Rd. for a period of approx. 6 months having paid in advance. I am currently out of state. On Mar 18th my tech went to check on my 2015 Forest River RV, to discover that the catalytic converter had been removed. I spoke to the Asst Mgr. Markos Cruz. I called Mr Cruz who was very attentive and receptive to my dilemma and was apologetic about the incident. I removed my vehicle from the premise on the same date fearing for additional damages. Mr. Cruz advised me he would call the GM J. Guerra. I called Ms Guerra on two occasions,she did not bother to take the initiative to call me or return my calls. I am appalled that a professional at that level does not have the decency to return customer calls, especially since she knew of the damages to my vehicle. They were in excess of 900 for the part stolen. In addition, I understand that some other persons reported the same kind of damage. I called the police and a report was filed to which no response has been noted. I finally spoke to MS Guerra on Mar 25 as she happened to be at the facility. All she told me was that it was up to me and my insurance to resolve the issue and was sorry about the damages, although upon my encumbering the location I was never provided a copy of the guidelines and rules for the facility. Thereby not allowing me the opportunity or option to make a valid decision. After having discussions with the GM and Asst. Mgr. I would say that the Asst Mgr has a better grasp and ability to deal with these types of situations that come about, more people oriented and compassionate about people's situations. In my estimation and having been a high school principal I believe Mr Cruz deserves a mgmt position. Since the removal of my vehicle from your facility, the tech has discovered that while at the facility my vehicle has other damages including the removal of the control module, which manages the automatic leveling system. This part is currently priced at $551,00 plus installation. In conclusion, I had paid the facility rate from Feb to July, however on the reimbursement document the month of April was not reimbursed.......If possible, please respond to this complaint at your earliest convenience.......Thank you
gabriel g | Expérience généraleDo you have a new employee named Marcus and he was excellent extremely friendly. He helped me a lot
CHERYL B | Expérience généraleAlthough things were maintained, getting them on the phone was difficult. There's nothing worse than needing to resolve an issue but there's no one to assist you.
CHRISTOPHER J | Expérience généraleThe location was great and the staff was very friendly and helpful. The only problem that I have is that the website and app don't let me pay for my storage online. I have to call each time to make a payment. It would be great if they could fix that. The facility was generally clean, except for the restroom.
Desiderio N | Premières impressionsGood services, clean storage and 26 truck ready to go. U-haul good security camaras alarms
paul m | Premières impressionsThe process is nothing like the youtube video they send you and the process is different also the code they gave me online and by text didnt work.
Jesus S | Déménagement en ligneHad made a reservation for an 8×10 storage unit only a few days before driving down to Brownsville from Dallas. I showed up early on the morning of the 12th as noted on my reservation. I specifically needed the 8 foot wide unit to get a large sofa in the back along with another sofa i would flip on top of that 1st one. Despite having reserved a unit i was told they gave it to someone else....unbelievable that after having a reservation and relocating all the way from Dallas that you would give away my unit? I commend the staff for trying their best after being put in a bad spot having to tell me that the unit supposedly reserved to me was gone and no 8×10 units available. After several minutes of trying to find a solution as there are no other temp controlled places close bye the staff recommended two 5×10 units. Although not what i reserved and made me have to buy another lock and take care of two units it ultimately worked. I would ask that after the 1st month free the manager honor my original price of $89 per month which was reserved.
DARRON B | Premières impressionsI had selected a first floor unit for reservation. Apparently the "system" made an error and it was not move-in ready so I did not get a first floor unit I had to get a second floor unit. What is the point of reserving if I'm not going to get what I asked for? Aside from that, check-in took forever. I believe the gentlemen who was helping me was new nonetheless it took almost an hour for everything to be finalized.
Daniela G | Premières impressionsStaff lookes bumbed out like if they hate their job. Security sucks. Alarms always go off.
Melvin R | Expérience généraleEverything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.
Michael E | Expérience généraleVery happy with storage facility
joe g | Expérience généraleEunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I'll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.
JON G | Expérience généraleFor starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.
Jenn C | Premières impressionsFound the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…
MARCO G | Premières impressionsStore Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was "customers Don't bring them back and that, the fact that we don't get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.
Roberto L | Expérience généraleMichelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.
ESTER G | Premières impressionsNice and clean friendly staff.
MATILVE R | Premières impressionsNo comments
VICTOR M | Premières impressionsEmployees are useless and no help
MAYRA V | Expérience généraleCustomer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there again
Enrique T | Expérience généraletoo many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.
Todd G | Déménagement en ligneThe staff at this location is rude and it’s hard to find people to help during store hours.
david g | Expérience généraleI like the place and the security.
jose l | Premières impressionsFast and friendly service
TRACY A | Premières impressionsEverything was as expected. No complaints here. Would definitely recommend!
Melissa C | Expérience généraleAlarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.
Melvin R | Premières impressionsVery very kind and understanding great group of people
RICKY M | Expérience généraleTerrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn't done. Showed up today and was told that my storage unit was moved out and would have to rent again.
Efrain L | Déménagement en ligneMoved boat out of storage 9/10 should have notified office to avoid charge on 9/13
Jeremy T | Expérience généraleGreat all around! Clean place, friendly staff and great prices!
juan m | Expérience généraleThere were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.
Karen C | Premières impressionsNice people working there!
Lyubov M | Premières impressionsExcellent service à la clientèle.
sanjuana v | Premières impressionsLa chica que me atendió fue muy amable y de gran ayuda.
Carlos R | Premières impressionsJust rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.
JULES F | Premières impressionsAt lobby girl did twice the mistake with my order and then went to clear my storage which was gonna be change then told the manager and she saw what went on and she didn't even say sorry or nothing just stayed quiet
Nailea M | Déménagement en ligneThey will charge me twice for a medium storage and give me a storage unit that was already occupied by someone else. It was already closed when I found out. I had to unload my furniture in someone else's house because I had to leave my old apartment and leave out of town at the same time. Terrible experience. Lack of knowledge and consideration.
Jesus R | Expérience généraleNeeds more carts to help speed loading up the storage
John W | Premières impressionsAlthough the unit I rented was great, the staff members could be more friendly.
Katia P | Expérience généraleAutomatic doors were a problem; often times not working. Cart availability also a problem. Understaffed, long waits in line.
Grady D | Expérience généraleI had reserved First Floor and was not granted that. Also when my reservation was done, it said a free lock was included. But when i asked the young lady at the desk she said i would have to pay for it.
CASSANDRA B | Expérience généraleSi volviera a necesitar volvería acudir a ustedes gracias por estar aquí en el valle nuevamente gracias y Dios les bendiga , bye bye
Juana E | Expérience généraleI'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.
DONALD M | Premières impressionsAvery thing went well didn't take long at all but would be nice to have someone at the front desk .
MARIA D | Premières impressionsI like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the rooms
rosa h | Premières impressionsI loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.
Claudia R | Déménagement en ligneThere was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency
Michael E | Premières impressionsMuy buen servicio
MARCO G | Premières impressionsGreat customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service
Maria L | Premières impressionsNo comments at this time
JOSUE M | Premières impressionsGreat Service super fast and easy to rent a U-Haul and storage room!!
Irma L | Premières impressionsThe room wasn’t clean had wood in it
PABLO G | Expérience généraleThe place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.
Kathryn W | Expérience généraleI was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.
Irene L | Déménagement en ligneGreat customer service, staff took the time to answer questions and show us the establishment.
Domingo D | Premières impressionsIt took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.
Sandra S | Premières impressionsOne of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing
Willis H | Déménagement en ligneIt was a good experience.
Jose R | Premières impressionsCustomer service would a good class for the Staff.
PETE F | Expérience généraleWorst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use again
Jonathan M | Expérience généralegood customer service
miguel g | Expérience généraleAucun
manuel c | Expérience généraleNomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento
Jesus R | Premières impressionsAwesome employees and convenient location.
diego V | Expérience généraleVery patient employee.
Melissa I | Premières impressionsI wasn't able to move in on the day I wanted (before New Year's Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year's Eve to be able to talk to a representative at the office.
Carlos E | Déménagement en ligneStaff never present to help. Storage unit dirty and unkept.
arely h | Expérience généraleSo many hidden charges made it way more expensive than I thought it would be. Not worth what I paid
Adan G | Premières impressionsKeep up the great service.
Carlos S | Expérience généraleJackie, Thank you for ur help. The staff was very helpful also.
MARY J | Premières impressionsWorkers need to better inspect the trucks. If it wasn't for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.
Sergio B | Premières impressionsMy experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.
Yolanda G | Expérience généraleIs a dirty facility Nobody cleans and pick up trash
Manuel E | Expérience généraleThis is the most unprofessional business I've dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don't make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said "my manager said it's rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn't. Due to my time restraint I had to use that establishment. The same size unit cost 30 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.
William H | Premières impressionsvery nice and helpful workers
Giacomo F | Premières impressionsWell the only thing needed is to explain more how to check our after hours. It's very hard
LAURA G | Premières impressionsExcellent customer service and knowledgeable
armando v | Premières impressionsI made an online reservation to limit the time I spend in the office/store. The person attending me must've been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that's how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn't recorded correctly. I called the office after this & spoke with the same guy. He said he'd correct it & update it online. So far, it hasn't been. I've worked with U-Haul for years - this is the crappiest customer service I've experienced. Ever.
arely h | Premières impressionsThank you all for providing a great experience. Keep up the great work.
Alejandro M | Expérience généraleYour staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.
Jennifer W | Premières impressionsGreat place to store my cars thank you.
hipolito g | Premières impressionsStaff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.
Diana C | Premières impressionsExcellente expérience
jose s | Expérience généraleAwesome for the last 3 years
RAY S | Expérience généraleExcellent customer service & I will reccommend UHaul to my family & friends.
blanca h | Premières impressionsBeen calling for a few days to still waiting on a call back
phillip l | Expérience généraleN/a
vicor g | Premières impressionsLe personnel était amical et serviable. The facility was clean and appeared to be well maintained.
stefan b | Premières impressionsGreat customer service!
dalila r | Premières impressionsI do not have any kind of rentals
DEANNA L | Expérience généraleU Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make
LAKSHMAN C | Expérience généraleYoung man who helped me was very helpful and attentive great employee
Mirtha M | Premières impressionsMUY AMABLE LA SRITA
Victor B | Premières impressionsJacob was very helpful.
rosie l | Premières impressionsAll around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!
LUIS G | Premières impressionsFriendly staff and lots of carts avalable to move furniture.
Alfonso G | Premières impressionsAttentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.
Oscar L | Premières impressionsspence little bi
Juan R | Expérience généraleExcellence service and never had a problem with the service I got.
Erica C | Expérience généraleS.O.
Dianida C | Expérience généraleLoved the storage and moving carts Excellent staff too very helpful
Guadalupe G | Premières impressionsAwesome customer service!!!
charlene T | Expérience généraleGreat customer service!!!
Emily G | Premières impressionsGreat facility
lorena v | Expérience généraleTops! No better anywhere. The ladies and gentlemen were absolutely excellent.
mark m | Expérience généraleSuperb staff! Very helpful, pleasant, and hard working. Spotless environment. Merci.
mark m | Premières impressionsMuy buenas personas, amables y serviciales
JUDITH A | Premières impressionsOutstanding service. I could give a lengthy explanations as to how they are giving "OUTSTANDING" service but I only have 200 characters to work with. Customer service outstanding without a doubt.
Gregson M | Expérience généraleTop of the line
James p | Expérience généraleSpaces are tight and can be difficult to get in and out.
glenn h | Expérience généraleVery accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.
glenn h | Premières impressionsGoing back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.
louise l | Expérience généraleThe young lady was very friendly, knowledgeable and helpful
Joe B | RéservationGreat service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.
MARIBEL A | Expérience générale